About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
As a Leadership & Development Trainer, you play a pivotal role in the facilitation and implementation of leadership development programs, including the FPS University Thrive, and other strategic initiatives. This role is responsible for delivering high-impact learning experiences across regions. Supporting program rollout, and continuously evolving facilitation practices to meet the needs of diverse leadership audiences.
Duties and Responsibilities:
Program Planning & Coordination
Manage the end-to-end planning of training calendars, including scheduling sessions across multiple time zones and securing internal or external venues.
Coordinate with department heads to identify optimal training windows, ensuring minimal disruption to business operations.
Oversee the preparation and distribution of digital and physical learning materials, pre-work assignments, and post-session toolkits.
Lead the enrollment process, tracking participant attendance and managing waitlists to ensure maximum session occupancy.
Facilitation & Delivery
Deliver leadership and behavioral development programs across global regions using varied facilitation styles tailored to participant levels and learning needs.
Create inclusive, safe spaces for meaningful dialogue, reflection, and peer learning in both virtual and in-person formats.
Adapt facilitation approach to suit different leadership levels and cultural contexts.
Lead certification activities and small-group coaching (triads/quads) to certify leaders in three core disciplines: Root Cause Analysis, performance coaching, and high-impact meeting facilitation.
Post-Training Impact & Sustainability
Execute structured follow-up evaluations to measure behavioral change and the practical application of leadership principles.
Analyze performance data to identify recurring friction points, using these insights to refine the core curriculum.
Program Implementation & Support
Partner with the leadership development team and department heads to coordinate and support the rollout of global initiatives.
Ensure smooth delivery and learner engagement across geographies and formats.
Feedback & Continuous Improvement
Actively contribute ideas to improve course content, delivery methods, and learning strategies.
Write professional and leadership training materials.
Stay current with emerging trends in leadership development and adult learning.
Innovation & Strategy
Experiment with new facilitation techniques and technologies to enhance learner experience.
Promote continuous improvement and innovation in leadership development practices.
Collaborate with stakeholders to evolve the global learning strategy.
Qualifications:
Minimum of 2 years of experience delivering adult learning programs, with a focus on leadership and behavioral development.
A minimum of 4-5 years of total work experience and 3+ years of people management experience in the BPO/call center industry are required
Proficiency in Google Sheets is a must
Proven ability to facilitate both virtual and in-person sessions across diverse audiences and geographies.
Skilled in adapting facilitation styles to suit different leadership levels, learning contexts, and cultural nuances.
Strong understanding of adult learning principles, leadership development practices, and behavioral science frameworks.
Customer- and employee-focused mindset, with a solid understanding of call center operations and frontline leadership challenges.
Proficiency in using learning platforms and virtual facilitation tools.
Curious, open to feedback, and committed to continuous learning and innovation in leadership development.
