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Customer Success Analyst

Fundamento.ai
South Delhi, Delhi, Delhi

Quick apply

Job details

Permanent | Fresher | Full-time
₹5,00,000 - ₹6,00,000 a year

Benefits

Flexible schedule
Paid sick time

Qualifications

Customer service
Business development
Customer support
SaaS
AI

Full job description

Position: Customer Success Analyst

Location: Delhi(Panchsheel Park)

Working Days: Monday to Friday

Experience Required: 0-1

About Fundamento:

We’re on a mission to reinvent how enterprises talk to their customers.
At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero Fin Corp, Shriram Finance, and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview:

This isn’t a traditional Customer Success role.
As part of our Customer Success team, you’ll sit at the intersection of AI, product, and real customer impact. You’ll work closely with enterprise clients, product and engineering teams, and AI systems to drive adoption, design better conversations, and turn insights into meaningful outcomes. You’ll get hands-on exposure to conversational design, prompt engineering, and problem-solving in a fast-moving startup environment- while shaping how businesses use AI to communicate with their customers.

Key Responsibilities:

● Design, optimize, and scale AI-driven bot workflows and conversation flows using tools like ChatGPT and internal prompt systems.

● Own customer outcomes by defining success metrics, driving adoption, and managing project timelines.

● Act as the voice of the customer, gather feedback, identify gaps, and work with cross-functional teams to improve the product.

● Build and manage strong relationships with enterprise clients, ensuring long-term value and engagement.

● Monitor agent performance, conduct audits, and continuously improve workflows using data and insights

● Experiment with new prompts, features, and tools before they go live

What We’re Looking For:

● 0–1 years of experience in customer-facing roles such as Customer Success, Business Development, Sales, Growth.

● Clear, confident, and empathetic communicator with strong presentation skills

● Structured problem-solver who can translate complex customer needs into actionable solutions

● Curious about AI and excited to work with modern AI tools (no coding required)

● Self-starter who takes ownership, manages projects independently, and follows through on outcomes

● Experience in SaaS, fintech, or early-stage startups is a plus

What We Offer:

● High-Impact Work: Directly shape how some of India’s top lenders engage with millions of

customers through AI voice agents.

● Ownership & Autonomy: Take charge of enterprise account growth and success, driving

adoption and measurable outcomes with full accountability.

● Learning & growth: Annual learning allowance of ₹10,000+, mentorship, and hands-on AI

exposure.

● Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.

Have questions? Reach out to [email protected]

Join us at Fundamento to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together—and where your work drives real change for some of India’s leading financial institutions.

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:

Flexible schedule
Paid sick time

Ability to commute/relocate:

South Delhi, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

What are your Salary Expectations?
What will be the duration of your Notice Period?

Work Location: In person

Quick apply

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