L1 Helpdesk Support Specialist (French)
Location: Noida
Job Description:
As an L1 Helpdesk Support Specialist fluent in French, you will play a vital role in providing exceptional technical assistance to end-users. Your dedication to prompt issue resolution and effective communication will ensure high customer satisfaction. You will collaborate with cross-functional teams and vendors to enhance systems and contribute to the overall success of our retail operations.
Responsibilities:
First Point of Contact: Act as the primary contact for Level 1 support inquiries related to POS systems and retail applications.
Multi-Channel Assistance: Provide timely and efficient assistance to end-users through diverse communication channels such as phone, email, chat, and the ticketing system.
Issue Diagnosis and Resolution: Identify, diagnose, and troubleshoot technical issues reported by end-users, aiming for swift problem resolution and customer contentment.
Independent Problem Solving: Independently resolve common technical problems and escalate complex issues to Level 2 or Level 3 support teams when required.
Efficient Documentation: Document and track all support requests, including their resolutions, meticulously in the designated ticketing system.
Collaboration: Collaborate closely with store personnel, IT teams, and vendors to resolve technical issues, implement system enhancements, and updates.
User Training: Assist in user training and onboarding for retail systems when needed.
Stay Informed: Stay updated on the latest features, updates, and best practices concerning retail applications.
Knowledge Management: Contribute to the development and upkeep of support documentation, knowledge base articles, and FAQs.
Feedback and Improvement: Actively participate in meetings and provide constructive feedback to enhance the overall performance and reliability of retail systems.
Job Type: Full-time
Salary: ₹500,000.00 - ₹1,000,000.00 per year
Schedule:
Experience:
- total work: 2 years (Preferred)
Work Location: In person