Best in Class Aerospace Customer Service / Techical Field Support
• Perform a variety of complex technical and contractual customer support activities relative to assigned United Technologies Aerospace Systems (UTAS) products.
• Assist customer’s engineering, maintenance, quality, material, production and training personnel in the operation, maintenance, repair and installation of UTAS products. Also, participate in the process of insuring these products meet or exceed their goals.
• Be responsive to customer’s spares, warranty, HSS and account receivable requirements to insure they are being met through normal business channels. Provide liaison to resolve issues that may arise.
• Build a foundation that supports customer confidence in UTAS products and services and encourages innovative, effective support while representing the customer to UTAS and vice-versa.
• Be responsible for the day-to-day professional and business-like representation of UTAS and meet office management and individual administrative obligations in a consistent and timely manner.
• Responsible for representing UTAS for matters having broad-based policy significance with respect to product field support, promoting sales and assisting in sales and engineering problems, with one or more major airlines, and/or aircraft manufacturers and/or repair facilities and/or manufacturers.
• Broad knowledge of sales and service policy with a solid technical background.
• Consistently exercise a high degree of independent judgment and discretion in analysis of technical di
ProsWorldwide networking, move around the world meeting and knowing new people and cultures, can work from anywhere, responsible for everything with regards to Techno-commercial Field Service.
ConsNo definitive working hours. Can work from anywhere.
I worked in the Bangalore unit of UTC Aerospace Systems. I joined here as a Graduate Engineer Trainee in Sensors and Integrated Systems Department. This was a company which took business ethics very seriously and worked to make sure there was transparency at every level for all the work done.
The work life balance is good.
This is a great place to start as a fresher.
The compensation for the work you do is in par with the industry average among its peers.
Job security - Positive, Advancement - There is scope based on your performance.
ProsGood work life balance, Compensation
ConsSlow paced work as it is normal with any Aerospace Companies
Rockwell Collins is one of those work environment that is always pepped up with a lot of positive energy that nurtures the creative talent of the workforce. Employees are respected for their efforts and knowledge; encouraged with innumerous growth opportunities to analyze and improve their strength in technical domains to benefit themselves and the workforce as a whole. The employee structure is such that the leadership is easy accessible to all employee groups to address and discuss issues and potential areas of improvement. Another important factor that makes it more attractive is the flexible work hours.
Assist the manufacturing engineer in preparing ‘items of interest’ report of the daily status of manufacturing activities.
Developed a simple and usable way to audit the 5S system effectively, at the assembly shop floor.
Performed quality checks on structural components of the aircraft; ensured that the design modifications are incorporated from ECN; verify the dimensions of the physical model with the blueprint drawing. Ensured that correct parts are being called in the assemblies, interference check, and BOM check. Update the drawings in the PLM (ENOVIA VPM).
Platform for learning importance of team work, respect and hard work
I worked in the Bangalore unit of UTC Aerospace Systems. I joined here as an Intern for Data Analytics team. This was a company which strictly following all the rules and regulations in a business ethics. And the working culture is so convenient. I have experienced the result of a good team work.
The work life balance is excellent.
This is a great platform for a beginner.
The compensation for the work you do is in par with the industry average among its peers.
Job security - Excellent
Advancement - There is scope based on your performance.
My experience while working for Rockwell Collins (India) has been very good. You can learn a lot and improve your technical skills. There is an excellent work life balance. Salary is pretty much tied with your performance and sometimes your ability to impress your boss. It has decent job security compared to other firms. There are certain things that are painful but if work is important for you, you can probably live with them. Work and learning wise, it has a lot to offer than my previous companies.
As the first employee for the new campus,Know each and every part of the campus and working towards improvising the the campus to stay updated with the latest benchmark in the industry.for example green initiatives,energy saving activities etc.
Developed a good team with a blend of electrical,administrative executives. Encouraged team to work cross functional so that team always gets opportunities to take up new kinds of challenges.
ProsPersonal touch
ConsNo flow and linkage between procedures followed by different dept.
Overall a good corporate to work for. Have been in a good department and team. There are other divisions that don't have the same feedback, instead have the generic overworked for underpaid jobs like many other IT companies.
The pay is better than many for freshers point of view from the best of my knowledge, but is low considering it is an aerospace OEM.
ProsWork environment, HR, facilities, work flow and structure
ConsNot every single department/team adheres to best practices, individual deficiencies are not handled the way it should be.
I was able to achieve the below highlights during my tenure at bosch.
Procurement of Direct and Indirect Materials.
Sourcing of Direct Materials.
Monitoring OTIF (ON TIME –IN FULL) delivery from suppliers.
Monitoring and reducing past due delinquencies.
Monitoring and executing actions for exception messages.
Input to cash flow.
Vendor Flags.
Creation and Maintenance of Info Record and Source List.
Vendor Contracts.
Conducting CI (Continues Improvement) Events.
Exit Strategies for Suppliers.
Inventory Control.
Supplier Spend Analysis.
In the time of suffering from diseases its very difficult to work. I learned how to lead a team with different employees. management plan and guide pr
In the time of suffering from diseases its very difficult to work.
I learned how to lead a team with different employees.
management plan and guide properly definitely reach a organisation goals.
co-workers are different from one another.
pressure in month end shipments.
all work together without any quarrel its very nice after completing the job.
Terrible company culture and dysfunctional work enviroment, Terrible Management
Pros – Cedar Rapids good for family life.
Great business growth since mid decade, although doubtful future prospects.
Technical work is boring or interesting depending on role and project (but terrible management and culture is a huge drain and makes it not worthwhile).
Cons – Company propaganda: Rockwell Collins is about Integrity and goes by the book on principles.
Fact: I discovered that for people that are connected inside the old boys/gals circle, Integrity and ethics are mere convenience. They can juggle and flip it any way they want to suit their own agendas. Key people including people in Management, HR and Ombudsman are involved in behaviors that Rockwell should not be proud of. In addition, what I see from other bloggers and what I heard and saw inside the company is not encouraging.
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Company propaganda: Rockwell middle managers in Engineering are focused on providing customer value and will put themselves on the line to achieve it.
Fact: In my experience and observation (and getting information from several quarters), the middle managers and long-time engineers are coasting along and need scapegoats to pass the buck.
New hires with experience in other companies are particularly vulnerable. HR mentioned during new hire orientation that it is not what you know and are capable of doing that matters in this company but rather who you know.
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Flexible hours but talent and skill have almost all left.
The flexible hours are nice, and management is supportive within their budget constraints. But that's about it for the good sides.
Most projects do not have realistic schedules for the amounts bid. Also, the majority of experienced engineers who started most projects have almost all retired or left.
Focus recently has been on delivery times even with the unrealistic bids; however, there is very little career training on fundamentals to make those goals even remotely realistic. Things like embedded systems programming issues, tracing requirements, architecture, design, coding standards and review are mostly just an afterthought now that the people who laid the foundation have nearly all left.
Goals are more or less to hack the current code base and ship it as quickly as possible. Those who go along with that get promoted; those who find design issues or bring up other issues during reviews become outcasts quickly, finding themselves pawned off on other work nobody wants to do that is the result of previous hacks and lack of design. Thus the career death spiral is hard to avoid if you can't turn a blind eye to issues.
Software process and tools are about 25 years behind the industry. The only thing saving most products is that the hardware design and testing equipment are unique/advanced enough to outperform the competition.
They've been trying out "Scaled Agile", but it's been largely used as an excuse to make scrum masters do managements job without the title.
Some upper management needs schooling. A lot of friends and family type issues.• Provided day to day working leadership within a production facility by ensuring that safe-working procedures, good housekeeping practices and all company policies are adhered to at all times.
• Plan and organize the efficient and effective use of manpower, equipment and material resources.
• Scheduled, distributed and control work assignments to provide smooth flow of both priority and routine tasks to ensure efficient utilization of personnel and production requirements were met in a timely basis.
• Provided support and direction to employees on all questioned challenges.
• Worked with my team to drive continuous improvement through driver measures, open team dialogue and actively participating in Driver/ACE board meetings.
• Participated and supported all ACE related activities and drive ACE initiatives.
• Interfaced with appropriate support personnel (Manufacturing, Engineering, Production Control, and Inspection, in the investigation of production problems encountered in meeting schedule requirements and/or quality standards.
• Acted proactively to ensure a safe work environment and promote safe work habits through formal audits and continuous contact with the shop floor.
• Acted as a coach and mentor to improve employee performance and engagement.
• Resolved employee concerns by listening, analyzing and taking action.
• Conducted performance reviews, lead coaching discussions and p
Competitive pay and benefits, High & often unrealistic expectations
I worked at UTC for 5+years. UTC had 14 schedule changes during my time, to the current work load of 4on/4off 12 hour days, with a high frequency of calls early am on your days off to come in for OT. They have no problems paying OT you work. Work loads are visually tracked and expectations are often unrealistic. Support and management are often unavailable when you need them. The Spokane plant has a very high turn over due to management, schedule changes and ever increasing production expectations. There are never enough people to meet production demands and every day you have to explain why your department failed to meet them. This leads to conflict within the teams. There always has to be someone to blame. Managers in general are inexperienced and overloaded, and don't always handle things the best ways. Communication severely lacks at this facility. Promotions are given to the most popular employees over those who are most qualified. This facility expects a lot from all of it's employees and doesn't care if you have a life outside of work. Before it was bought out by UTC, the atmosphere was "family" oriented. Now it is strictly "corporate" oriented. HR is no assistance to it's employees for any matters. Plant manager allows managers, engineers and admin to run the facility. Often times people spend more time micro-managing other people than actually contributing to successful production.
Bottom line is, its a rough, stressful and frustrating job to go to day in and day
ProsGood benefits, Competitive pay
ConsManagement, Corporate ideologies, Work Schedule, Micromanagement, Unrealistic expectations, Promotions
Once you get familiar with the material management and accounting system, Collins offers very challenging work assignments in a business casual workplace. It is like a family here and something about the culture and inclusiveness drives you to get involved. The culture is team-driven and customer-focused. Achievement of goals is paramount to job security. You are expected to perform your duties well and help others to achieve theirs and with an attitude of graciousness.
Most of the people you work with are brilliant, sharp, hardworking and have a can-do attitude. They enjoy what they do and spend 60-80 hours a week in the pursuit of building the future of Collins here in Sterling. The hardest part of the job is the political and managerial ambiguity. It is a fast-moving technical environment as well.
I would say that the most enjoyable part of the job is creative freedom; to use the available tools and freedom to create new tools to get my job done. My manager is supportive most of the time. I also like to work with supplier partners to build win-win relationships. The programs I work on and the people that staff them are the best in Industry. You could not ask for a better team of people, than Collins Aerospace.
Navigating the political structure well-enough to achieve the Vision that could be realized at Collins takes a person that deals well with workplace ambiguity. For a relatively small presence in Sterling the politics are highly visible. The policies ar
ProsFamily Oriented
ConsDifficult to support programs when Cedar Rapids intercedes.
On the surface the company looks le a great place. Once established in the ranks, it's apparent that the only focus is dollars. The constant spiral of continuous improvement is merely for show. Management doesn't support quality initiatives. Metrics are ignored and the only thing they show is a lack of action from leadership/ management. Management will flat out tell you they don't have time to train up employees. Individuals have been let go for fraudulent maintenance encouraged by their leadership who is still present. Absolutely no accountability. People constantly overstep their roles and responsibilities in order to support numbers and will disregard established processes and procedures making it more difficult in those areas where lines have been crossed. This degrades the morale of the employees and creates a constant battle for those who are truly passionate and engaged. Leadership goes so far as to take customer goods and transport them in their personal vehicles, violating too many requirements to count, just for numbers. The manuals/ procedures are ignored even after leadership approval. The current QM has started multiple times that he cannot wait for his 12 months to be up so he isn't required to lay back relocation costs. The previous QM to that created a toxic relationship between Ops and Quality, pulling wool over everyone's eyes until finally let go. It's a shame they don't embrace the excellent employees they do have and merely look to just stay afl
ProsBenefits and pay are good, As long as you're not rank and file in operations aork life balance oa good.
ConsManagement will backstab you, Leadership will only support things that push their product out the door regardless of the fallout, Nobody is held accountable for any actions
A déconseiller à des ingénieurs/cadres ayant de l'ambition
Ancien fleuron de l'industrie aéronautique, automobile et militaire française (ex-SAMM, TRW, Goodrich), cette société a choisi au gré des rachats par des holding anglaises puis américaines de mettre l'accent sur la rentabilité à (très) court terme au profit d’actionnaires étrangers. Ceci se fait au dépend de l'esprit d'innovation et de l’excellence technique qui ont longtemps fait le succès de l'entreprise.
Le recrutement valorise un passé prestigieux et un salaire d'embauche attractif (mais sans intéressement ou participation significatif grâce à une optimisation fiscale très performante).
Parmi les points positifs, les augmentations faibles mais régulières (qq% par an) et le CE sont à souligner: Le CE est géré de façon juste et intègre, il y a de nombreuses façon d'en profiter même quand on est cadre. Des évènements sont organisés régulièrement (sorties Kart, ski, wakeboard, VTT), des chèques vacances et des places de cinéma et spectables sont proposés
D'un point de vue carrière, peu de perspective de développement ou d'évolution: Au-delà de mon cas personnel, je n'ai vu aucun de mes collègues évoluer de façon pérenne au sein de ma filiale ou dans une autre filiale (les mutations entre filiale sont quasi inexistante).
Le middle management a bien du mal à proposer des évolutions et subis les lourdeurs d'un grand groupe (Plus d'une douzaine de niveau hiérarchique entre le PDG d'UTC et l'employé de base). Les managers semblent avoir peu de visibilité et ne semblent p
Prossalaire légèrement plus élevés que la concurrence
ConsPerspectives de carrière, Management anglosaxon
You could do much better than the Electronic Systems Center
This review if focused on the Electronic Systems Center located in Phoenix AZ. This site was part of Goodrich before being acquired by UTC Aerospace Systems. It is now part of the newly renamed Collins Aerospace.
I would recommend being very careful when considering working there. Over the last four years leadership has turned over several times and employee attrition has been very high. That doesn’t happen in a well run, successful organization. My experience is that there is a poor overall level of competence at all levels within the organization. This site is responsible for development of high criticality airborne electronics, but when you look closely at managers it becomes obvious that there is almost no real world design experience. The people in these management roles have little to no ability to make reasoned decisions or assess the quality of work or skill of members of their team.
What you end up with is a culture where you spend a majority of your time planning and re-planning projects, creating unnecessary project updates, and trying to work around roadblocks. All this extra work makes 50-60 hour weeks necessary to get the important work done. The competent people in the organization inevitability become frustrated and move on.
Historically, higher level leaders did not communicate a coherent vision for the organization. I would be surprised if that has changed as I believe it comes from being part of the UTC Aerospace Systems. The exec
A very good organisation. I fully enjoyed working for them for more than 24 years. Due to Personnel reason I couldn't relocate Sydney.
I enjoyed working for Collins Aerospace. It is a great company. A friendly environment and they looked after employees very much.
• Full responsibility for the finance organisation, and ensured an accurate and on-time delivery of reports to the local and overseas Management.
• Provide meaningful recommendation for any associated risks and guidance for corrective actions on Project finance and related operational matters to the Project management team and Senior Leadership.
• Responsible for the preparation of annual operating plan, cost centre budgets, bid rates and cash flow reports.
• As part of continuous improvement to the process I was responsible for developing and implementing new policies and procedures.
• Within the finance organisation, a team of eleven (11) finance staff members were located in two locations, (Sydney and Melbourne) I provide regular training and mentoring for further improvement of the performance.
• The payroll function is also part of my responsibility, including all the tax matters, such as company income tax, FBT, transfer pricing, payroll tax and R&D.
• I work very closely with Project Manager and other departmental managers and able to prioritise the projects with the tight deadlines including reporting requirements to the parent company in USA.
The skill and the experience I have developed in managing projects in multi-currency environment and along with my passion to support the leadership strongly motivates me to work for
ProsThey provided Top level Private Health Insurance, Yearly bonus, Motorvehicle allowance etc
ConsTight deadline for reporting and long hours during month end.
Questions And Answers about Collins Aerospace
How should you prepare for an interview at Collins Aerospace?
Asked 25 Sept 2018
Trust your skills and be truthful
Answered 6 Mar 2019
All of the information i know
And
I'm all following rules and regulations
Answered 25 Sept 2018
How many working days per week. Is it 5 or 6
Asked 24 Mar 2021
Saturday & Sunday week of
Answered 27 Aug 2021
How did you feel about telling people you worked at Collins Aerospace?
Asked 23 Apr 2019
Its always a proud feeling telling i am working with Collins Aerospace-Part of United Technologies Corporation which is in World's Top 5 Aviation and Aerospace Organisation.
Answered 23 Apr 2019
What questions did they ask during your interview at Collins Aerospace?
Asked 23 Apr 2019
Proven Credibility in Aviation Market, knowledge and experience.
