Concentrix

Working at Concentrix: Company Overview and Reviews in India

Promotional banner for Concentrix in India
Concentrix
4.0
3518 reviews
Concentrix, IN Ratings
4.0
Average rating of 3518 reviews on Indeed
3.8Work-Life Balance
3.5Pay & Benefits
3.9Job Security & Advancement
3.7Management
3.9Culture
Headquarters
Concentrix 39899 Balentine Dr. Ste 235 Newark, CA 94560
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Consulting and Business Services

Popular jobs at Concentrix in India

 Average SalarySalary Range
2 salaries reported
₹30,150
per month
₹15,000-₹46,000
1 salary reported
₹13,000
per month
₹8,000-₹20,000
7 salaries reported
₹47,176
per month
₹8,000-₹1,03,000
6 salaries reported
₹30,700
per month
₹8,300-₹62,000
1 salary reported
₹23,500
per month
₹8,600-₹44,000
Salary Satisfaction
60%
Of the employees are satisfied about their pay, in India
Based on 5975 reviews

Concentrix Reviews

Popular JobsCustomer Service RepresentativeTechnical SupportCall Center RepresentativeTechnical Support RepresentativeTechnical Support SpecialistSales RepresentativeTeam LeaderCustomer Care SpecialistSenior Customer Service RepresentativeAgentCustomer Support RepresentativeSales AssociateSales AdvisorCustomer Service/Sales RepresentativeTechnical Support AdvisorTrainerSenior AdvisorSenior Technical SupportAdvisorCustomer RepresentativeOperations ManagerSpecialistTechnical AdvisorTechnical Support EngineerClient AdvisorSalesSenior Customer Support RepresentativeSubject Matter ExpertWarehouse LeadAssociatePractitionerRecruiterAgente de AtendimentoCustomer Service TechnicianRetention SpecialistManagerTeam SupervisorOperations AssociateProduct SupportInbound Sales RepresentativeInsurance AgentSupervisorSenior Sales RepresentativeTelemarketerInbound Customer Service RepresentativeAccount ManagerCustomer SpecialistQuality AnalystSales Support RepresentativeExecutiveAccount ExecutiveCollection AgentCustomer serviceCase ManagerSenior Nurse PractitionerAssistant ManagerBilingual Customer Service AssociateTechnicianClaims ProcessorFraud AnalystPharmacy TechnicianQuality Assurance AnalystAccount Resolution SpecialistSenior Executive CoordinatorSupport SpecialistCustomer Service Team LeadHelp Desk AnalystMember Services RepresentativeAssociate TrainerCall Center Agent (m/w/d)EmployeeAnalystOperations RepresentativeHuman Resources SpecialistInbound Call Center RepresentativeInternCustomer AssistantCustomer Relations RepresentativeSales ExecutiveDirect Sales RepresentativeRepresentativePatient AdvocatePhone RepresentativeCustomer Service SupervisorInside Sales RepresentativeSenior Technical AdvisorServicio al clienteAccount SpecialistAdministrative AssistantCall RepresentativeConsultantGestor/a telefónicoQuality EvaluatorCustomer AdvocateData Entry ClerkRetail Sales Associate IISupport EngineerRepair TechnicianService AdvisorBilling SpecialistAdvisor ICustomer Service ManagerCoachCollection RepresentativeDeputy ManagerTier 1 AgentTraining ManagerData AnalystOperations LeadSubscriber AdvisorSenior Team LeaderBilling RepresentativeSales ManagerSenior RepresentativeIT SupportRetention RepresentativeSocial Media SpecialistSupport AdvisorAdministratorCollectorDesktop Support TechnicianPhone OperatorRetail Sales AssociateHealthcare Customer Service RepresentativeHuman Resources AssistantModeratorSenior AssociateSenior Operations ManagerWorkforce ManagerFloor SupervisorHuman Resources InternSenior Operations RepresentativeSenior Quality AnalystTechnical AssociateSenior AnalystSupport Escalation EngineerTechnician TraineeAccount RepresentativeAddetto/a al customer serviceBack Office ExecutiveBusinessGeneral ManagerQuality Assurance ManagerSales ConsultantSales and Service TechnicianSenior TechnicianSupport StaffSystems AdministratorAgenteAgente telefónicoBusiness AnalystHealth Care AdvisorOnStar AdvisorSenior Support SpecialistSoftware EngineerSoporte técnicoTechnical Support AnalystIT TechnicianOperations SupervisorOperatore call centerPerformerPrior Authorization SpecialistTeam TrainerMedewerker Klantenservice (m/v)Personal BankerPersonal Care AssistantSales AssistantSales SpecialistCall Center SupervisorDirectorFinancial AdvisorFraud AdvisorNetwork EngineerOperador de TelemarketingOperations AdministratorSenior Software EngineerSupport AssociateAgente bilingüeCase WorkerEmergency DispatcherExecutive Support OfficerFinancial AnalystLead Generation SpecialistSales CoachSellerSenior ManagerSystems AnalystTelephone RepresentativeTraining SpecialistAssistantCare SpecialistEngineerHandlerHuman Resources ManagerMarketerMentorOrder AdministratorOutbound Sales RepresentativeProduct SpecialistRenewal RepresentativeRetentions AdvisorTeam CaptainAccountantBenefit SpecialistKundenberater (m/w/d)Team MemberBankerCommanderCustomer Service AnalystProject ManagerSenior Customer AdvocateSenior Sales AgentSenior Sales ExecutiveTechnical Support SupervisorAmbassadorBPOCorporate TrainerCustomer Care ManagerDirect Support ProfessionalIngeniero/a de soporte técnicoReal Estate AnalystRecruiting SpecialistSales LeaderAddetto/a assistenza clientiAdvisor 1Agente de Suporte TécnicoAnalista de AtendimentoAnalista de SuporteConvergysCustomer Success ManagerEducation SpecialistEntertainerExecutive AssistantLead AnalystLead TrainerMarket ResearcherMediatorMitarbeiter Kundenservice (m/w/d)Problem SolverProduct TrainerQuality AdvisorRecruiting CoordinatorRecruitment ManagerReporting AnalystSenior Account SpecialistSite DirectorTechnical AssistantTravel ConsultantAds ReviewerAssistenteAssociate ManagerBusiness AdvisorBusiness Development ManagerClient Services SpecialistCustomer Service Account RepresentativeData CollectorEntry Level Technical SupportFacilities ManagerHuman Resources CoordinatorHuman Resources GeneralistIT AnalystNetwork Operations TechnicianOnstar AdvisorPractionerProgram ManagerQuality ManagerReceptionistResearch InterviewerSenior RecruiterSenior Retail Sales AssociateSenior Technical SpecialistSupervisor/aTechnical SpecialistTelecommunicatorWeb DesignerBanking AdvisorCCOCall Center ManagerConcentrixCoordinatorCorrespondentCustomer ServiceEjecutivo/a de atención a clientesFinance AssociateGerman Language ExpertHealth AdvocateInside Sales ManagerInstructorInsurance AdvisorOperatorQAQuality Assurance EngineerReservation AgentRetention ManagerSMESenior Account ManagerSenior Business AnalystSenior Process EngineerSenior Quality SpecialistSenior Systems AnalystService AssociateService à la Clientèle (H/F)Technical ConsultantTechnical LeadTechnical OfficerTechnicien Support (H/F)TrusteeTéléconseiller (H/F)Unit ManageradvisorAgent de Centre d'appel (H/F)AnalistaApple SpecialistAssistente de Back OfficeAtendenteBPO ExecutiveBank OfficerBusiness AssociateBusiness SupportCCECSECall TakerCallerClaims AnalystClient Services ManagerCommunications CoachComputer OperatorCorporate RecruiterCustomer ConsultantCustomer Service/Data EntryCustomer Solutions SpecialistDelivery ConsultantEnrollment SpecialistFinancial RepresentativeFloor ManagerInterviewerLeadLicensed AgentManager in TrainingMarketing ConsultantMember AdvisorOperador de Call CenterPayroll SpecialistPerformance ManagerProcessorRecruitment ResourcerSecurity OfficerSenior Case ManagerSenior ConsultantSenior Human Resources AssociateSenior Research AnalystSenior SupervisorSubscriberTeam AssistantTechnical AnalystTraineepractitionerADVISORAdministrativo/a back officeAdviserAdvisor Analista de MétricasAsociado/a de ventasAuxiliar de Atendimento ao ClienteBusiness Process AnalystChat AdvisorChef d'équipe (H/F)Claims RepresentativeClient Relations SpecialistCompliance OfficerConseiller Clientèle (H/F)Critical Situation ManagerCustomer Relations ManagerDeveloperEducatorFinancial ConsultantFloor LeaderFront Desk AgentFront End AssociateHuman Resources AssociateHuman Resources RepresentativeInsurance SpecialistJefe de equipoKundenbetreuer (m/w/d)KundtjänstmedarbetareLead RecruiterLíder de EquipeMIS ExecutiveMember AdvocateNANhân ViênProblem Resolution RepresentativeProcess AgentProduction CoordinatorPromoterQuality AuditorRepresentante de ventasSenior Associate EngineerSenior Business ManagerSenior Client ServicesSenior Fraud AnalystSenior Operations AssociateSenior Technical AssociateSupport Technique (H/F)System EngineerTechnical TrainerTechnicien Support Technique (H/F)Vacation GuidebpoiOS ManagerAccount SupervisorAccounts Payable ClerkAdvocateAgent (m/w/d)Agente de Call CenterAgente de ventasApple AdvisorAssistant RecruiterAuditorBilingual Sales RepresentativeBilling AnalystBusiness ConsultantBusiness Development RepresentativeBusiness ManagerClient AdvocateClient ServicesClient Services AssociateComputer TechnicianContractorCredit AnalystCustomer Service Collections RepresentativeData SpecialistDatabase AdministratorDocument SpecialistDuty ManagerEntry Level Tech SupportFacility CoordinatorFloor SupportFraud InvestigatorFrontlinerHome Solutions AdvisorHuman Resources AdvisorHuman Resources Business PartnerIT Security SpecialistLead Package Recovery AgentLiaisonMarketing SpecialistMitarbeiter Technischer Support (m/w/d)MonitorNew GraduateOffice AdministratorOffice AssistantOnboarding ManagerOperador de Telemarketing ReceptivoOperation RepresentativeOperations AnalystOutbound Call Center RepresentativeOutbound Customer Service RepresentativePartnerPayroll CoordinatorPerformance AnalystProduct AdvisorProgram SpecialistProgrammerProgrammer AnalystQuality Control SupervisorRecepcionistaResearcherSales Support CoordinatorSales TrainerSales and Service AssociateSalespersonSchedulerSenior Account RepresentativeSenior Data AnalystSenior Operations AnalystSenior Sales Support RepresentativeSenior SpecialistSenior Subject Matter ExpertSenior Technical LeadService AdvocateService Delivery OfficerSolution SpecialistSpécialiste en Soutien Technique (H/F)Support AnalystSupport PractitionerTSOTechnical Care SpecialistTraining SupervisorTravel AdvisorTravel AgentTravel GuideVentasAccounts AssistantAdministrative CoordinatorAgente de atencion al clienteApplication AnalystApplication SpecialistApplication Support EngineerAppointment GeneratorAssociate EngineerAtendente de E-mail E ChatBenefits AdministratorBenefits AdvisorBilling AdvisorBpoBrokerBusiness Intelligence DeveloperBusiness Systems AnalystCRM PractitionerCall center/a ventasCertified Pharmacy TechnicianChargé de Clientèle (H/F)Chat processClaims AdvisorClaims SpecialistContact Center EngineerCrisis Response SpecialistCustomer Service Associate / CashierDealerDebt CollectorDelivery DriverDelivery ExecutiveDelivery ManagerDepartment SupervisorEmail AdvisorEntry Level Customer Service RepresentativeExecutive Administrative AssistantExecutive OfficerExecutive RecruiterFacility SupervisorFinance AssistantFinancial Reporting ManagerGame AdvisorGuest Service AgentHardware TechnicianHelpdeskIT ManagerImpiegato/aInsurance AdvocateInternet SalesInvestigatorJovem AprendizKundenberaterinLead AssociateLearning and Development AnalystMRAMSTMac+ AdvisorMailroom ClerkMarketing AssistantMedia AgentMedical BillerMitarbeiter (m/w/d)MugNetwork Security EngineerNetwork SpecialistNetwork TechnicianNhân Viên Chăm Sóc Khách HàngOJTOperador de AtendimentoOperation AssociateOperational ManagerOperations AssistantPRACTITIONERPatient AssistantPatient Care TechnicianPlannerProject CoordinatorProject Manager/Business AnalystReceiverRecruiting AssistantRegional ManagerRegistrationReimbursement SpecialistResearch EngineerReservation SpecialistResume ScreenerRisk AnalystSachbearbeiter (m/w/d)Sales DirectorSales ProfessionalSenior Account SupervisorSenior AccountantSenior Customer EngineerSenior Financial AnalystSenior Help Desk AnalystSenior Information Security AnalystSenior Operation SpecialistSenior Project ManagerSenior Quality Assurance AnalystSenior System EngineerSenior Talent Acquisition SpecialistSenior Team ManagerServerSoft Skills TrainerSoftware Test EngineerSr. CCESr. CCOSr. SMESubject Matter Expert (SME)Supervisor de OperaçõesTax SpecialistTeam leaderTechnical EngineerTechnical RecruiterTechnical Sales ManagerTechnical Support ManagerTechnicien en Informatique (H/F)Telecommunications SpecialistTelefonischer Kundenberater (m/w/d)TesterTrainee EngineerTransaction ProcessorWarranty Exchange RepWeb DeveloperWindows Server EngineercrgiTunes Advisornone-3rd Line Support EngineerAccount AnalystAccounting ConsultantAddetto/a alla gestione clientiAdmin StaffAdministrationAdministrative ClerkAdvanced Android SupportAdvisor llAgent Call CenterAgent Support Logiciel (H/F)AnalistAnalista AdministrativoAnalista de Atendimento ReceptivoAnalista de Mídias SociaisAnalista de ProcessosAnalista de Suporte TécnicoApplication ConsultantApplication DeveloperArea ManagerAsesor/a comercial call centerAssemblerAsset ManagerAssist Customer ServiceAssistant LeaderAssociate RecruiterAtendente de Help DeskAtendimento ao ClienteAthleteAudit SupervisorAuthorAuxiliar de AtendimentoBBWCBack Office Medical AssistantBank ClerkBanking AssociateBenefits AnalystBenefits CoordinatorBilingual Call Center RepresentativeBilling ClerkBlue Button Welcome Call AdvisorBrand AmbassadorBusiness Development ExecutiveBusiness Process LeaderCAECCRCSCS RepCS advisorCSACSCCSOCSSRCable TechnicianCall AdvisorCallcentermedewerker (m/v)CaptainCare GuideCaregiverCashierCceCertified TrainerChat SupportClaims AdjusterClerical WorkerClerkClient ManagerClient Services CoordinatorCommunication RepCommunity ManagerCompensation SpecialistComplaints ManagerConciergeConsumer Relations ManagerContract ConsultantControl OfficerCostumer RepresentativeCounselorCredit SpecialistCsCustomer Care AssistantCustomer SerCustomer Service Claims Handler (H/F)Data AdministratorDesignerDirect Service ProviderDirector of Human ResourcesDirector of MarketingDirector of OperationsDirector of RecruitingDispatcherDistributorDual AgentEjecutivo/a contact center/aEmergency Road Side AssistanceEngagement ManagerEngineering TechnicianEnglish TeacherEnterprise Account ManagerEntry Level Insurance AgentEntry Level TechnicianEscalation OfficerEstagiário em AtendimentoExecutive AdministratorExpediterFinance ManagerFloor LeadFood Service WorkerForeign Language TeacherFront Desk ReceptionistGeneral PractitionerGerenteGerente de ProdutoGerente de operacionesGestor/a comercialGoogle Search AnalystGraphic ArtistGroup LeaderHealthcare SpecialistHumanaIT AdvisorIT StaffImplementation SpecialistIn Home CaregiverInbound AdvisorIncident ManagerInfrastructure ManagerInside Sales Account ExecutiveInstructional DesignerInsurance ProducerIntegration SpecialistInternal AuditorJunior Sales ExecutiveLead EngineerLead Problem Resolution RepLead Project ManagerLead SupervisorLearning and Development FacilitatorLicensing SpecialistLife Skills TrainerMCRMRA 1Mac ExpertManagement TraineeManager On DutyMarketing AssociateMedical RepresentativeMobile Phone TechnicianNetwork AnalystNurseNutriologo/aONSTAR ADVISOROffice ManagerOffice SpecialistOffice WorkerOn Star AdvisorOn the Job TraineeOn-Star AdvisorOnStar Subscriber AdvisorOnstar representativeOperaio/aOperation SpecialistOperations AgentOracle PL SQL DeveloperOrder ManagerOuvidorPackerPatient RepresentativePatient Services RepresentativePayroll AdministratorPayroll AnalystPeer MentorPersonal Banking RepresentativePharmacistPharmacy Technician InternPhone BankerPhone SupportProcess LeadProductionProduction LeadProgram LeaderProgramming SpecialistProject AssociateProject LeadProject LeaderProtection SpecialistProvisioning AdvisorQuality Service RepresentativeQuality SpecialistQuality evaluatorREPRESENTATIVERTARather not sayRecords ClerkRental AgentRepResearch AnalystResesäljareResource OfficerResponsable Commercial Grands Comptes (H/F)Responsable Service Clients (H/F)SAP ConsultantSales AdministratorSales LeadSales and Marketing ManagerSecurity GuardSecurity SupervisorSenior Case WorkerSenior Client AssociateSenior Client SpecialistSenior Collection AgentSenior CoordinatorSenior Corporate RecruiterSenior Customer RepresentativeSenior DeveloperSenior Director of OperationsSenior EnablementSenior IT SupportSenior IT TechnicianSenior Network EngineerSenior Network TechnicianSenior Product SpecialistSenior Programmer AnalystSenior Reporting AnalystSenior Sales AdvisorSenior SchedulerSenior Service AssociateSenior Technical ConsultantSenior Technical ManagerService ManagerService TechnicianServicemitarbeiter (m/w/d)Shift LeaderSite LeadSite ManagerSoftware AnalystSourcing ManagerSr. PractionerStudent InternSupervisor/a de operacionesSupplier SupportSupport Services ClerkSupportmedarbetareSäljareTSS WorkerTalent CoordinatorTeam CoordinatorTechnical Operations ManagerTechnical SupervisorTechnical Support Engineer (H/F)Technicien Helpdesk (H/F)Technisch medewerkerTele-Prospecting RepresentativeTelefonistaTest EngineerTest LeadTier 2Training AssistantTraining CoordinatorTransit ManagerTransition AdvocateTranslatorTreasury AnalystWAHWeb AdvisorWeb Content SpecialistWorks Managerbackendcust servcustomer retentionfloor supportiOS Advisorrepresentativesme"Chat" Support(Microsoft) as DM (CCO)/kjkuujhuy1 year experience121year4yrs(global vantedge)+2yrs(convergys)5 Years experience in BPO and Garments6 months7 monthsA4,WPM Global, a part of GTSACE / CRGACSACSR RepADVISOR 1AGENTEAHA - IOS/Mac+ AdvisorAML Compliance /AdvisoryANNONIMOUSAT&T RepresentativeAT&T Saves RepresentativeAT&T Warranty Exchange RepAT&T Warranty Exchange RepresentitiveAT&T Warranty RepresentativeAT&T Warranty and Exchange RepresentativeAT&T Warranty exchange RepATS CHATATS Chat RepresentativeATT EmployeeATT NBS RepresentativeATTCSRAXIS VOICE PROCESSAbstractorAccount AdministratorAccount CoordinatorAccount DirectorAccount OfficerAccounting AssistantAccounting ClerkAccounting CoordinatorAccounting InternAccounting SpecialistAccounting SupervisorAccounts Payable SpecialistAccounts Receivable ClerkAcquisitions Advisor Acting Sr Quality EvaluatorActionFraud AdvisorActivation representativeActive Directory EngineerAd wordsAddetto/a alle risorse umaneAdminAdministration ManagerAdministrative AnalystAdministrative OfficerAdministrative dutiesAdv.Tech SupportAdvance Technical SupporrAdvanced Technical SuportAdvior IIAdvisor 1 Transaction, ProcessingAdvisor 1, transaction processingAdvisor I, Transaction ProcessingAdvisor I, transaction processingAdvisor MSTAdvisor Mac +Advisor T1Advisor WahAdvisor, CRM FOR ETISALAT UAEAdvisor, ChatAdvisor, SMEAdvisor, Transaction ProcessingAdvisor, chat Advisor- CRM CHATAdvisor- iTunes BillingAdvisor: ChatAetna advocate Aetna p&lAgen ssuAgence de voyage KiwiAgent AssistantAgent CSRAgent RepresentativeAgent at GrabAgente SemibilingueAgente collections Agente de AT&TAgente de CréditoAgente de cobranzaAgente en campaña de telecomunicacionesAmazonAmazon processAnalista FinanceiroAnalista de Desenvolvimento SistemasAnalista de NegóciosAnalista de OperaçõesAnalista de ProdutoAnalista de TreinamentoAnalista de control internoAnalista de gestiónAnalytics ManagerAnalytics and Insight ManagerAndroid Support ATTAnthem Medicare Advantage RepresentativeApoio de LojaApple Advisor iOSApple iTunes Advisor, BasedAppleCare Apple SupportApplication ProgrammerAppointment CoordinatorApprenticeAprendiz AdministrativoArchitectArchitecte Technique (H/F)Arquiteto de SoluçõesAs practitionerAsesor/a bilingüeAsesor/a de soporte técnicoAsesor/a de ventasAsistente administrativo/aAsistente bilingüeAsistente de atención al clienteAsistente de contabilidadAsistente gerencialAssessor de MídiaAssessor de VendasAssiatant digital operationAssist DIRECTVAssist in trouble shootingAssist/TroubleshootAssistance queueAssistant Commercial Trilingue (H/F)Assistant CoordinatorAssistant Operations ManagerAssistant OperatorAssistant SecretaryAssistant Technique (H/F)Assistente AdministrativoAssistente de Customer ExperienceAssistente de Recrutamento e SeleçãoAssistente de SuporteAssistente tecnicoAssisting DirecTVAssisting InboundAssisting membersAssociate AnalystAssociate ConsultantAt home Chat RepresentativeAt&t RepAt&t RepresentativeAt.csaAtendente de Suporte TécnicoAttendantAutomation EngineerAuxiliar AdministrativoAuxiliar/a de mercadeoB.P.OBAMR Claims RepricerBBWC / MST ADVISORBBWC AdvisorBBWC RepBBWC- Call AdviserBCBSAZ provider repBDRBGIBILLINGBILLING EXPERTBIlling EscalationBLUE BUTTON WELCOME CALL ADVISORBOTBPBPO EmployeeBPO NON VOICEBPO VoiceBSRBT Help AdvisorBT helpline advisorBack End DeveloperBackendBaggage HandlerBand 3 PractitionerBanking domainBasics, MS-Office, Tally ERP 9Beauty ConsultantBehavior TechnicianBenefit AdvocateBenefitsBenefits AdvocateBenefits ManagerBenefits RepresentativeBerater (m/w/d)BilingualBilingual Department Manager AssistanceBillBilling AdviserBilling Advisor - Onstar General MotorsBilling CoordinatorBilling ManagerBilling and General InquiriesBilling/TroubleshootingBlendedBlended Support Block AdvisorBlue Button Welcome CallBlue Cross Blue ShieldBpo non voiceBroadband SupportBuilderBusiness AdministratorBusiness AssistantBusiness Consultant (m/v)Business DeveloperBusiness Intelligence AnalystBusiness Intelligence ManagerC.C.O.OC.S. & Problem Resolver RepresentativeC.S.EC.S.RCAE RepresentativeCCPCHAT REPRESENTATIVECMCPU AdvisorCRGCRMCRM OperationCRM Practitioner CRM in VSRM PROCESSCRM practitioner for Bharti AirtelCRRCRm-PractitionerCS DOM trace repCS RepresentativeCS and TS RepresentativeCSC AdvisorCSE and chat support.CSP (Inbound and Outbound)CSP BCBSNCCSRllCabelas & Sirius XMCadillac AdvisorCall CenterCall Center Team LeadCall advisorCall enter adviser CACCall repersenativeCallcebteragentinCallcentragentCampaign ManagerCanada Post RepCanalisateur (H/F)Cancel and retentionCar Sales ExecutiveCard ServicesCare and faultsCcCcsCe level 1Center HeadCentralized Network SupportCertified Public AccountantChAT CCPChannel ManagerCharter Communication Video supportChat Advisor for well know global companyChat RepresentativeChat advisorChat n1Chat supportChat/Phone Product AdvisorChefChief Analytics OfficerChief Risk OfficerCigna DentalCincinnati, OhioCisco iDAMCisco lkicense specialistClaim ajudicationClaims AssociateClassClaude Freeman Dr - Subscriber AdvisorCleanerClgClient AssociateClient Support (m/w/d)Clinical NurseCloud EngineerCnvergys CorporationCollection ManagerCollections ClerkComcast TechnicianCommercial Fleet AdvisorCommercial Sales ExecutiveCommercial Sédentaire (H/F)Communication SpecialistCommunications AssociateCommunity Supervision SpecialistCompany RepresentativeCompensation AnalystComplex MRAComputer AssistantComputer SpecialistConcentrix Daksh India Private LimitedConcentrix-VodafoneConfiguration EngineerConflicts ManagerConnected Vehicle ManagerConseiller TechniqueConseiller de Vente (H/F)Consultant Technique Peoplesoft / Freelance (H/F)Consultor TécnicoConsumer Advocate - UverseConsumer Affairs RepresentativeConsumer CareConsumer Data Support Resolution DeskConsumer Relation AdvisorConsumer RelationsConsumer Services/Corporate AthleteConsumer affairsConsumer service agent, Nike.comContact AssessorContact PersonContact TracerContract AdministratorContract AnalystControllerConvergy'sConvergys - LensCrafters ProgramConvergys Apple supportCoordenadorCoordenador de Serviço de Atendimento ao ConsumidorCoordinateur Qualité (H/F)Coordinator (m/w/d)CorporateCorporate AccountantCorporate RelationsCorporate Solutions TeamCostumer Advisor Costumer ServiceMac Plus Tier2Costumer associateCostumer servive RepCourt ManagerCovid bookingsCredit Application ProcessorCredit Manager (H/F)Crew LeaderCrew MemberCrime AnalystCrisis ManagerCrm PractionerCréateur de Contenu (H/F)Csc securityCseCtacCusomer service - retentionCusotmer Serivce RepCustCust ServCustomeCustomer AdvisorCustomer Advisor (m/w/d)Customer Advocacy ManagerCustomer CareCustomer EngineerCustomer Experience ManagerCustomer RelationsCustomer RetentionCustomer Serivce on phoneCustomer SeviceCustomer adviserCustomer care.specialistCustomer practitionerCustomerService RepCustumer service agentCyber Crime InvestigatorDPE - HPDRTM-Dispute DepartmentDSADSRData Center TechnicianData ConsultantData EngineerData ManagerData ProcessorData entryDelivery CoordinatorDelivery DirectorDelivery SpecialistDelivery managerDell ProSupport Systems ExpertDental ReviewerDenver,CoDepartment AssistantDepartment ManagerDepartment's LeaderDesarrollador/a de softwareDesenvolvedor iOSDesign EngineerDetectiveDevelopment DirectorDevelopment Operations EngineerDigital MarketerDigital Project ManagerDirecTV Customer Retention GroupDirecTV Loyalty & Customer RetentionDirect Response ManagerDirect Support Professional IIDirector of Public RelationsDirector's AssistantDirectv BGIDirectv Billing General InquiryDish Network cusomer serviceDisponent (m/w/d)Dispute resolution representativeDisputesDisputes and ClaimsDiversity and Inclusion ManagerDivision LeaderDocument ProcessorDoesn't matter everybody is bossDogs bodyDriver AssistantDsaE M.L.K. Jr Blvd #E-commerce SpecialistE. Dr. MLK Jr BlvdEM Onstar AdvisorEMC EngineerEXPERIENCED WITH 3 YEARS IN BPOEdaEditorEducated employeeElectricianEligibility SpecialistEmail Deliverability SpecialistEmail SupportEmail advisorEmail and Chat SupportEmail representative.Email support for Axis Bank Credit Card)Email/Phone SupportEmergency/Problem Resolution AdvisorEmployeEmployedEmployee IDEmployee Relations ManagerEmployment CoordinatorEmployment RecordEmployyeeEnablementEncargado/a de nóminasEncarregado de ManutençãoEngagement DirectorEngagement SpecialistEnglish interpreterEnrolled AgentEnrollment AdvisorEnrollment and Eligibility RepresentativeEnterprise ArchitectEntitlements SpecialistEntraîneur Personnel (H/F)Entry Level AnalystEntry Level AssociateEntry Level Customer Support RepresentativeEntry Level Sales AdvisorEnumeratorEnvironmental EngineerEnvironmental SpecialistEpiq ID ExpertEscalation Desk EspecialistEscalations/Offline Activities RepEstagiárioEverything Excessive Usage RepresentativeExchange EngineerExcutiveExecutive Assistant to CEOExempt employeeExpediaExperienceExpert em interaçãoExpress Scripts AdvocateExpress Scripts Problem Resolution RepFASTEST TRAINEEFCA AdvisorFCA contractFacebook Ads ManagerFacilities AssociateFacilities Engineer IIFacilities TechnicianFacility OfficerFacturaciónFedex repFee WaiverField ExecutiveField RepresentativeField Sales RepresentativeField Support SpecialistFinance AgentFinance OfficerFinance StaffFinancial intelligence unitFleet AdvisorFlipkartFloor Leader - AT&T, Time Warner, Bell CanadaFormer TraineeFraud AdviserFraud Chat SupportFraud and DisputesFreight Team AssociateFrench Language ExpertFrench Quality EvaluatorFront Desk ManagerFront End DeveloperFry CookFull Time - 40+ hrs/wkFull Time 40HrsFull time subscriberGarçomGen careGeneral Ledger AccountantGeneral MRAGeography LeaderGerente de Recursos HumanosGerente de recursos humanosGerman Language ExecutiveGlobal Leadership Sustainment OfficerGlobal Mobility SpecialistGlobal ProcurementGlobal Training POCGood companyGood environment Google- Lead, CRMGoolgle One AdvisorGovernment Refferal serviceGraduate with 1.10 yr experience in AdminGraduated to online representativeGraphicGroup ManagerGuest AdvisorGuideGuide with RCI at Convergys.H&R Block RepHCVC RCI Travel GuideHOUSTON, TXHP Workforce/ Reports POC/ MODHRIS ManagerHRSHSI RepHTTSHUMANA PROJECTHardware EngineerHead (South India)Head ServerHead of SiteHeadhunterHealth EducatorHealth Information TechnicianHealthcare Healthcare AdvisorHealthcare AssistantHealthcare AssociateHealthcare ConsultantHealthcare InsuranceHelp deskHelpdesk ManagerHelpdesk RepresentativeHire AssistantHome AssistantHome Based RepresentativeHome ManagerHome OfficeHome Representative Hospitality Project - Full-timeHousekeeping ManagerHuman Resources AdministratorHuman Resources SupervisorHumana Rx EducationHumana pharmacyI did workI used to work for convergysI.o.s tecIMUIOSIRU Consumer CareIRU-SSISPIT AssistantIT EmployeeIT EngineerIT ExecutiveIT RecruiterIT phone advisorITUNES ACCOUNT AND BILLING ADVISORImpiegato/a CommercialeImpiegato/a tecnicoImplementation ConsultantInbound Advisor IInbound Upgrades AdvisorInbound Webchat + Phone AdvisorIndependent ContractorIndexerIndia- AdvisorInformatico/aInformation Security AnalystInformation SpecialistInformation Technology SpecialistInformatyk (m/k)IngegnereIngeniero/a de seguridadIngeniero/a de soporteInspectorInstructional DesigberInsurance Advocate Insurance ManagerInsurance Verification SpecialistInsurance VerifierIntegration ManagerInterinaleInternational & Domestic Mail CMSInternational Trace RepInternet ManagerInternet and Phone SupportInterpreterIntuit QuickBooks Advisor IIntuit Turbo TaxIntune SCCM AdminInventory SpecialistItunes Call advisorJanitorJapanese BilingualJava DeveloperJefe de ventasJet airwaysJunior DeveloperJunior Maintenance EngineerJunior Technical SupportJunior practionerJuniper Networks JTAC EngineerJust a PersonKnowledge AdvisorKundenservice (m/w/d)L2 Phone AdvisorLCR/Saves Dept. (SiriusXM)LEVEL3 SUPPORTLLQLabelerLaborerLead Band 5Lead CRMLead CSRLead CashierLead ConsultantLead DevelopmentLead H RLead MIS AnalysisLead OperatorLead PractitionerLead RTA/WFMLead Representative, AAG/ESCLead TechnicianLead WFMLead for Air Asia AirlineLead problem ResolutionsLeadershipLearning SpecialistLearning and Development AssistantLearning and Development CoordinatorLearning and Development InternLearning and Development ManagerLearning and Development OfficerLegal AdvisorLegal AssistantLegal ManagerLevel 1Limpieza y mantenimiento/aLine Service TechnicianLoan ConsultantLoan ProcessorLoan SpecialistLocatorLogistics Management SpecialistLogistics SpecialistLoss Prevention OfficerLoyalty AdvisorLoyalty RepresentativeLyods process Líder de OperaçõesLíder de ProduçãoLíder/a técnico/aMEMMS for RCIMR EVERYTHING MSS+MST AdvisorMac + Chat AdvisorMac + T1Mac + trabalhar a partir de casaMac Certified CPU AdvisorMac plus tier one chatMac+Tier oneMail CarrierMaintenance TechnicianManagement AnalystManagement AssistantManagement AssociateManagement Information Systems ManagerManaging DirectorManaging PartnerMarketing Communications ManagerMarketing ExecutiveMarketing ManagerMarketing Medewerker (m/v)Marketing SupervisorMasonMaster of CeremoniesMatrixMaven AdviserMedia AssistantMedical AdvisorMedical Insurance Claim ProcessingMedical Records SupervisorMedical SpecialistMedicare Advantage RepresentativeMedicare Advocate for UnitedHealthCareMedicare Part D RepreseantiveMedication TechnicianMembership RepresentativeMesa de ayudaMicrosoft Server EngineerMinerMitarbeiter Back Office (m/w/d)MnagementMobility supportModern equipment and furniture.Monitoring SpecialistMss ProMuito prestativaMumbai as AdvisorNavigation AdvisorNetwork AdminNetwork ManagerNetwork Support L2Network Systems OperatorNetwork and NAS SupportNetzwerkspezialist (m/w/d)New starterNhân Viên CskhNhân Viên Thu Hồi Nợ Qua Điện ThoạiNhân Viên Tư VấnNight AuditorNike Spanish consumer representativeNissan Consumer Affairs RepresentativeNobodyNon voice processNoneNonvoiceNorth American (U.S./CAN) Payroll Analyst IINot ApplicableNursing AssistantOJT TraineeOTC Refills and RXE Education EnrollmentOffice ClerkOffice RepresentativeOfficer in ChargeOffline OfficerOn Star Blue Button Welcome Call AdvisorOn The Job TraineeOn behalf of someoneOn the Job Trainee - Sourcing TeamOn the Job Training (OJT)On-the-Job TraineeOnStar BBWC AdvisorOnStar Navigation AdvisorOnStar Priority Team AdvisorOnStar Provisioning AdvisorOnStar Subscriber ServicesOnStar bbwc AdvisorOnline ManagerOnstarOnstar BBWC AdvisorOnstar CLT Advisor (I was the man)Onstar Navigation AdvisorOperadorOperador de MáquinaOperaio/a 4 livelloOperating EngineerOperation AdvisorOperation AnalystOperation representativeOperations CoordinatorOperations InternOperatore telefonico outboundOpsLeadOthersOwnerP0001088215 Advisor IPARPROBLEM RESOLUTION REPPROBLEM SOLIVING AND RESOLUTION EXPERTPROVISIONING ADVISORPaid Search ManagerParctitoner band 3Part TimerPart time RepresentativePart time job during graduationPartnership ManagerPatient Accounts RepresentativePatient Care CoordinatorPayroll AssociatePersonal Development CoachPersonal TrainerPersonalkaufmann (m/w/d)Pharmaceutical Sales RepresentativePhone AdvisorPhone Support for AARPPhone answererPhone supportPhone support analaystPilotPlatform EngineerPmoPolicy ManagerPolitieagent (m/v)PorteiroPotential HirePractitioner CRMPractitioner in Amazon.inPractitioner in BandPractitioner in ConcentrixPractitioner of maruti insurancePractitioner(Advisor)PresenterPrincipal ConsultantPriority AdvisorProblem Resolution LeadProblem Resolutions RepProblem Resolutions RepresentativeProblem Solving Resolution RepresentativeProblems Resolution RepresentativeProcess EngineerProcess ExpertProcess LeaderProcess TechnicianProcess traonerProcurement AssistantProcurement SpecialistProduct AnalystProduct ManagerProduct TechnicianProduct expertProduction AssociateProduction ManagerProduction WorkerProducts RepresentativeProfessor de InglêsProgram AdministratorProgram AnalystProgram AssociateProgram DirectorProject AnalystProject ConsultantProject SpecialistProject managerProvisioning Advisor/Subscriber AdvisorPurchasing ManagerQUALITY ADVISORQUALITY EVALUATORQUICKBOOKS SME- TL FILL-INQuality AnalsytQuality Assurance AuditorQuality Assurance CoordinatorQuality Assurance InspectorQuality Control InspectorQuality ControllerQuality EngineerQuality advisorQuality assurance specialistQuickbooks Online SupportQulaity LeadRCI GuideRCI Timeshare/Hilton HonorsRCI Travel GuideRCI Travel guideRCI Vacation GuideRCI WVO GuideRXEReacquisition AdvisorReal Estate ManagerRecall RepresentativeReceiving AssociateReceptionist/Administrative AssistantReceptivo e Chat de SacReconciliation SpecialistRecovery AgentRecovery DepartmentRecovery SpecialistRecruitment ConsultantRecruteur (H/F)RecuiterRed Hat Enterprise SoftwareRegional CoordinatorRegional Sales DirectorRegistered NurseRegistered Nurse - PACURelief ManagerRental ManagerReperesenrative Representante comercialRepresentante de atención al clienteRepresentative operationReprésentant Bilingue (H/F)Représentant des Ventes (H/F)Représentante au service à la clientèleReprésentante aux Soutien-TechniqueResearch AssociateResearch SpecialistResekonsultReservationistResidential InstructorResolutions RepResolutions RepresentativeResponsable Assurance Qualité (H/F)Responsable de Comptes Client (H/F)Response OfficerRetail Customer Service RepresentativeRetention Representitive for Directv ProjectRevenue ManagerRevisorRewards and Recognition OfficerRoadside Assistance AdvisorRogers BankRogers RepresentativeRole Engagement & PractitionerRoughSACCESBMSBT AdvisorSCCM EngineerSERVICE PROFESSIONALSLC EVR Travel GuideSME (Subject Matter Expert)SME - LeadSME/ RTASQL DeveloperSR . CCO OFFLINESSP, then Disputes and ClaimsSTORE CLECKSUBCRIBERSUBCRIBER ADVISORSales Advisor (m/w/d)Sales AnalystSales ClerkSales Operations ManagerSales TraineeSales representativeSales support specialistSalesforce Project ManagerSample Handling ManagerSandersdorf-Brehna OT BrehnaSave Desk RepresenativeScheduling CoordinatorScreenerSeasonal AssociateSecurity AdministratorSecurity EngineerSenior Account DirectorSenior Account ExecutiveSenior Accounts AssistantSenior Accounts Payable ClerkSenior Administrative AssistantSenior Administrative CoordinatorSenior AdministratorSenior Analyst (m/w/d)Senior ArchitectSenior AssistantSenior AssociateqSenior AuditorSenior BankerSenior Billing RepresentativeSenior Billing SpecialistSenior Business AssociateSenior Business ConsultantSenior Business DevelopmentSenior C DeveloperSenior CCOSenior CSESenior CSOSenior CaseworkerSenior Claims AnalystSenior Claims AssociateSenior Claims ProcessorSenior Claims SpecialistSenior ClerkSenior Client Relations SpecialistSenior Compensation AnalystSenior Compliance OfficerSenior Database AdministratorSenior EditorSenior EngineerSenior Engineering AssistantSenior Environmental SpecialistSenior Executive AssistantSenior Facility ManagerSenior GeneralistSenior Group LeaderSenior Human Resources ManagerSenior IT AnalystSenior IT AuditorSenior IT ManagerSenior Instructional DesignerSenior InternSenior Lead EngineerSenior Management AssistantSenior Medical OfficerSenior MentorSenior Network ManagerSenior Office SpecialistSenior Operation ManagerSenior PartnerSenior Payroll CoordinatorSenior ProcessorSenior Program SpecialistSenior Project AssociateSenior Project LeadSenior Purchasing AgentSenior Quality Assurance EngineerSenior Quality EngineerSenior Recruiting CoordinatorSenior Research TechnicianSenior Sales ManagerSenior Sales SpecialistSenior Support AssociateSenior Technical ArchitectSenior TelemarketerSenior Test AnalystSenior Test EngineerSenior Training ManagerSenior Training SpecialistSenior TranslatorSenior Transport ManagerSenior Web DeveloperService AssistantService ConsultantService CoordinatorService Medewerker (m/v)Service Transition ManagerServicioSettlement AgentShipping CoordinatorSiSinior avisior health insuranceSiriusXMSiteSite SupervisorSlaafSmart ChatSmartphone AdvisorSme, ATLSocial MediaSocial Media InternSocial Media ManagerSocial WorkerSoftware Development SpecialistSoftware Solutions RepSoftware SuppoSoftware TraineeSourcingSourcing DepartmentSourcing SpecialistSpanish BilingualSpanish Language ExpertSpanish Quality AdvisorSpanish language expertSpecial Events AdvisorSpecial Materials ExpertSpecialist (m/v)Specialized Billing TeamSpectrum representativeSprint Company RepresentativeSprint Save DeskSr C.C.OSr CCASr CCoSr CSESr MangerSr SpecilaistSr T&QSr TSOSr exe crmSr, TSOSr. CSRSr. PracSr. Quality EvaluatorSr. TsoSr.AssociateSr.C.C.OSr.CCOSr.CSESr.PractitionerSr.TSOSr.Technical LeadSr.Technical SupportSr.practitionerSt. Practitioner in BandStaff AccountantStaff MemberStaffing SpecialistStagiaire Commercial (H/F)StagistaStorage EngineerStrategic Accounts SupportStrategic PartnerStrategistStream Global ServicesSubcontractorSubject Matter Expert Subscriber advisor in contractSubscriber/Roadside AdvisorSubscribor AdvisorSuckerSuperviseur (H/F)Supervisor de Call CenterSupervisor de QualidadeSupervisor de TelemarketingSupervisor/a de call centerSupervisor/a de control de calidadSupervisor/a de cuentaSupervisor/a de áreaSupervisory OfficerSupervisory callsSupply Chain ManagerSupply Chain SpecialistSupport Engineer (m/v)Support ManagerSupport ProffesionalSupport StaddSupport WorkerSystem ProgrammerT P RT1T1 AdvisorT1 MAC ADVISORT2 AdvisorT2 Mac+ AdvisorTECHNICAL SUPPORTTIER I ADVISORTLTLTTRAINEETS TSATSETax AdvisorTax AssociateTax ExpertTax StaffTax expertTeacherTeam AdviserTeam LesderTeamleiterTeamleiter (m/w/d)Techinal SupportTechincal Techincal SupportTechnical Account ManagerTechnical Advisor (H/F)Technical LeaderTechnical Leader for Microsoft Office365Technical OperatorTechnical RouterTechnical Services Professional Voice Network EngrTechnical supportTechnicien Qualité (H/F)Technicien Réseau (H/F)Technicien SeniorTechnicien Support Informatique (H/F)TecnicoTecnico/a de servicioTelecommunications EngineerTelefonische Kundenberaterin in der TelekommunikationsbrancheTelemarking representativeTelephone InterviewerTemporalTemporary EmployeeTerritory ManagerTerritory SalesTest AnalystTest ManagerTexas Works AdvisorTierTier 2 and Infotainement dept.Tier One Apple AdvisorTier One Mac/IOS AdvisorTier Two iOS Represenative - AppleTier1 ios/ Mac plusTitle ClerkTraceTrace department repTraffic ManagerTraining (inernship)Training e QualidadeTransaction Processor2Transaction processing AdvisorTransition managerTravel Guide/Custopmer ServiceTravelagent på hotels.comTravelconsultTroubleshooterTseTucketing exceutiveTurboTax Intuit Work From Home SeasonalTécnicoTécnico/a de redesTécnico/a en análisis de datosTécnico/a en mantenimientoTéléacteur (H/F)U S Insurance processUS FBRUSA TICKETINGUlt at hsbc and John Lewis campaignUndefinedUnit Manager IIUnit SupervisorUnited Healthcare AdvocateUnix AdministratorUnknownUselessUser Experience DesignerUser Interface DesignerVRM in in-bound voice processVacation Escalations GuideVendedorVendeur (H/F)Ventas call center/aVerifierVerizon RepVerkaufsassistent (m/w/d)Verkoper (m/v)Vertical bankingVertreter (m/w/d)VetriebssachbearbeiterVhVice PresidentVice President of FinanceVice President of SalesVice President of Strategic AccountsVideo Game DesignerVirtual AssistantVodafone inboundVoice EngineerVolunteerWAH AdvisorWALMART OTCWEX RepWFM/RTAWahWarehouse AssociateWarranty AdministratorWarranty AdvisorWarranty RepresentativeWebchat AdvisorWeeks Vacation Guide / Hilton Vacation GuideWelcome Call AdvisorWellcare medical enrollment processWindows live Id ( Hot mail ContactsWireless Sales ConsultantWork ForceWork at Home Remote Support for AttWork from Home RepresentativeWork from home AdvisorWorked as a Sr.Customer Care Officer (CCO)Worked as a Quality EvaluatorXBM MemberXboxTeam LeaderXx serviceYouth Workeraccount specilistadvisor for hsbcadvisor inbound advisor mac+agentanswering calls and providing information productassist the customer's needsassistance que for directvback ofgiceband 3bestagentbilling advisorbilling and retentionbpo non voicecancel and retentioncc repcceccp for ibcscell phone activatorcisco taccomplaintsconsumer affairsconvergyscoordenação incopetentes.crscscsecssrcurrently workcuscustcust serv/quality evaluatorcustomcustomer respersenativecustumer servicecx repdata supportescelationsexperincedfacilities and banquetsfloor walker / escalationsgoodgood jobgruntheld the post of Practitioneri am a verfirediOS IT AppleiOS Project AdvisoriTunes account and billingidkinsurancejacksonville fljanitor coordinatorjanitresskids klubkwjhbflooking for a job in mortgage profilelubbock txmac + advisermac plus tier 2mastercard emergency servicesmeddhimiscelaneamême demandes qu'Atalian et Sany-technot disclosingnothing to sayon star advisoroperation administrativephone slaveprefer not to sayquality Evaluatorquality advisorrepsenior partisanservice agentsr ccrsr practiceniorsubscriber advisorsupport technique 1er niveautechincal advisortechnical routertelecomunicatortellecallertier 2tier I iostoilet scrubbertsotts 1unempolyedvoice process(BPO)where is the skip button ?work for an account❸ Subscriber Advisorカスタマーサポート客戶服務員부장
All LocationsAhmedabad, GujaratAurangabad, MaharashtraBengaluru, KarnatakaChandigarh, ChandigarhChennai, Tamil NaduDelhi, DelhiGurgaon, HaryanaHyderabad, TelanganaJodhpur, RajasthanKochi, KeralaKolkata, West BengalMumbai, MaharashtraNashik, MaharashtraNavi Mumbai, MaharashtraNew Delhi, DelhiNoida, Uttar PradeshPune, MaharashtraRanchi, JharkhandSohna, HaryanaThane, MaharashtraVadodara, GujaratVaranasi, Uttar PradeshVisakhapatnam, Andhra PradeshVizianagaram, Andhra PradeshAbu DhabiDubaiDubai Free ZoneBallarat VICBrisbane Central Business District QLDBrisbane QLDMelbourne VICNewcastle NSWRobina QLDSydney NSWToowong QLDBridgetownSofiaÁgua Branca, PIAlphaville, SPBarra Funda, SPBarueri, SPFortaleza, CEJundiaí, SPPedra Azul, MGRemotoRio Branco, ACRio de Janeiro, RJSão Paulo, SPVisconde do Rio Branco, MGZona Norte de São Paulo, SPAjax, ONBarrie, ONBathurst, NBBelfast, PEBelleville, ONBorden, ONBrampton, ONBrandon, MBBrantford, ONBrockville, ONBurnaby, BCCalgary, ABCape Breton, NSChatham-Kent, ONChilliwack, BCCornwall, ONCornwallis, NSDartmouth, NSDelhi, ONDigby, NSEastern Passage, NSEdmonton, ABFredericton, NBGlace Bay, NSGreater Sudbury, ONGrimsby, ONHalifax, NSHamilton, ONHammond, ONJacksonville, NBKamloops, BCKitchener, ONLaurier, MBLeader, SKLethbridge, ABLondon, ONMaple Ridge, BCMilton, ONMississauga, ONMoncton, NBMontréal, QCNational Capital Region, ONNewcastle, ONNew Glasgow, NSNiagara, ONNiagara Falls, ONNorthgate, SKNorth York, ONOshawa, ONOttawa, ONPeterborough, ONPickering, ONPort Hawkesbury, NSPort Perry, ONPort Robinson, ONQuebec City, QCRed Deer, ABRiverview, NBRosa, MBSaint John, NBSalvador, SKSaskatoon, SKSouthfield, NBSt. Catharines, ONSt. John's, NLSurrey, BCToronto, ONTrenton, ONTruro, NSTunis, ONVancouver, BCVictoria Cb, NLWarren, ONWaterloo, ONWelland, ONWhitby, ONWhite Rock, BCWindsor, ONWinnipeg, MBBogotá, CundinamarcaSanto Domingo, AntioquiaUsaquén, CundinamarcaHeredia, Provincia de HerediaPavas, Provincia de San JoséSan José, Provincia de San JoséLibišSečBerlinBerlin-TempelhofDuisburgDüsseldorfFrankfurt am MainGeraHalle (Saale)HerfordLeipzigMünsterOberhausenOsnabrückSchwerinWismarWuppertalSanto Domingoالسادس من أكتوبرالقاهرةالقرية الذكيةالمعاديA Coruña, A Coruña provinciaFene, A Coruña provinciaLlodio, Álava provinciaAngers (49)Orange (84)Paris (75)Sales (74)Suré (61)This (08)Y (80)AberdareAltrinchamBelfastBirminghamBristolBuryCarrickfergusDerryDriffieldDunfermlineEastwoodEtonExeterGlasgowGourockGreenockHalifaxHebden BridgeHolywoodKingston upon HullLeedsLiverpoolLondonLutonManchesterMiddletonMilton KeynesNewcastle upon TyneNorth TynesideRochdaleSaleSalfordShawSheffieldSouthend-on-SeaStockportStreetStretfordSwindonJakartaBishopstown, County CorkCork, County CorkDonegal, County DonegalDublin, County DublinSandyford, County DublinSwords, County DublinTower, County CorkTralee, County KerryCagliari, SardegnaCernusco sul Naviglio, LombardiaLavoro da casaLecce, PugliaMilano, LombardiaNone, PiemonteAyala, Mor.Nuevo Laredo, Tamps.San Pedro Garza García, N. L.Tizayuca, Hgo.Bayan LepasBrickfieldsCyberjayaKota DamansaraKuala LumpurMont KiaraPetaling JayaSepangManaguaAmsterdamAmsterdam WestpoortHaugesundAuckland City, AucklandGrafton, AucklandWellington City, WellingtonAlabangAngelesAntipoloBacolodBacoorBaguioBiñan CityCabuyaoCagayan de OroCalamba CityCavite CityCebu CityClark Freeport ZoneCubaoDavao CityEastwood CityFort BonifacioLahugLapu-Lapu CityMactanMakatiMandaluyongMandaueManilaMuntinlupaNagaParañaquePasayPasigQuezon CityRoxas CitySampalocSanta CruzSanta MesaSanta Rosa CityTaguigHubRawalpindiWah CantonmentBragaGuimarãesLisboaMatosinhos e Leça da PalmeiraPortoBucureștiTimișoaraHelsingborgBratislavaSan SalvadorDamascusTunisAirport Road, WYAkron, OHAlbany, GAAlbany, MOAlberta, VAAlbuquerque, NMAllentown, PAAlma, GAAmsterdam, NYAnderson, INAnderson, SCAppleton, WIArlington, TXArlington, VAArnold, MDArnold, MOArvada, COAshland, KYAthens, PAAtlanta, GAAtlanta North, GAAuburn Hills, MIAugusta, GAAurora, COAustell, GAAustin, TXAvalon, PAAvenue, MDBaltimore, MDBaton Rouge, LABeaumont, TXBeaverton, ORBeckley, WVBedford, PABeeville, TXBelfast, MEBelleville, ILBellevue, WABellingham, WABerlin, MABerlin, MDBerlin, NHBethlehem, PABirmingham, ALBlackshear, GABlairsville, GABloomsburg, PABlue Island, ILBlue Ridge, GABlue Springs, MOBogota, NJBooneville, KYBossier City, LABoston, MABoulder, COBradshaw, WVBrainerd, MNBrazil, INBremerton, WABrisbane, CABritton, SDBronx, NYBrookfield, WIBrooklyn, MIBrooklyn, NYBrown Deer, WIBrownsville, TXBuda, TXBuford, GABurlington, KYBurnside, KYCairo, OHCalifornia City, CACall, TXCalvin, OKCamden, ARCanton, OHCardington, OHCartersville, GACedar City, UTCedartown, GACenter, TXCentre, ALCentreville, ILCentreville, VAChambersburg, PAChandler, AZCharleston, SCCharleston, WVCharlotte, NCChattanooga, TNChelsea, OKChesapeake, VAChicago, ILChickamauga, GAChilhowie, VACincinnati, OHClaremore, OKClark, NJClarksville, TNClearwater, FLCleveland, OHCleveland, TNClifton, TXClintwood, VACollege Park, GACollin County, TXColorado Springs, COColumbia, SCColumbus, GAColumbus, MSColumbus, OHColusa, CACommerce, CAConway, ARConyers, GACoopertown, TNCoraopolis, PACorona, CACorpus Christi, TXCoushatta, LACovington, GACovington, KYCross Lanes, WVCrossville, TNCummings, NDCynthiana, KYDaleville, ALDaleville, INDallas, TXDalton, GADanville, INDanville, PADartmouth, MADavenport, IADawson, ALDayton, OHDecatur, GADeLand, FLDelhi, CADel Rey, CADenton, TXDenver, CODerby, KSDetroit, MIDickson, TNDothan, ALDouglasville, GADraper, UTDrums, PADublin, CADublin, GADulles, VADuluth, GADunkirk, INDunnellon, FLDurham, NCEagan, MNEarth City, MOEast Brainerd, TNEast Point, GAEast Ridge, TNEast Saint Louis, ILEastwood, MIEdgewood, KYEdinburg, TXEgypt, ARElberton, GAEl Paso, TXEnglewood, TNErie, PAErlanger, KYEstill, SCEton, GAEugene, OREunice, LAFairport, NYFarmington, MIFarmington, MOFarmington, NMFarmington Hills, MIFayetteville, NCFernley, NVFlint, MIFlorence, KYFlorence, SCFlorissant, MOFordland, MOForest, VAFort Lauderdale, FLFort Mill, SCFort Myers, FLFort Pierce, FLFort Wayne, INFort Worth, TXFramingham, MAFranklin, LAFranklin, VTFranklinton, NCFreedom, NYFreeman, SDFremont, CAFrisco, TXGainesville, FLGainesville, GAGallipolis, OHGalveston, TXGarner, NCGautier, MSGeorgetown, KYGeorgetown, SCGeorgia, VTGlastonbury, CTGlen Allen, VAGlorieta, NMGrand Ledge, MIGray, TNGreen Bay, WIGreensboro, NCGreenville, MSGreenville, NCGreenville, SCGreenville, WIGreer, SCGretna, LAGrovetown, GAGrubville, MOHarker Heights, TXHarlan, KYHarlingen, TXHartwell, GAHattiesburg, MSHavelock, NCHay, WAHazard, KYHazelwood, MOHeathrow, FLHebron, KYHenderson, KYHenderson, NCHenderson, NVHenderson, TXHickory, NCHigh Bridge, NJHillsboro, ORHinesville, GAHixson, TNHolland, MIHomestead, FLHomewood, ALHopkinsville, KYHouse, NMHouston, TXHowell, MIHuntington, INHuntington, WVHuntsville, ALHunt Valley, MDHyden, KYIdaho Falls, IDImperial, MOIndependence, LAIndiana, PAIndianapolis, INIndore, WVInland Empire, CAIrving, TXItasca, ILJackson, MOJackson, MSJacksonville, ALJacksonville, FLJacksonville, NCJacksonville, TXJacksonville Beach, FLJamaica, IAJohnston, IAJohnstown, PAJonesboro, GAKalispell, MTKannapolis, NCKansas City, KSKansas City, MOKeller, TXKennesaw, GAKilgore, TXKilleen, TXKingman, AZKinston, NCKissimmee, FLKnoxville, TNKokomo, INLady Lake, FLLafayette, LALaguna, CALake, MSLake Jackson, TXLakeland, FLLake Mary, FLLake Saint Louis, MOLakeside Park, KYLake Wales, FLLake Worth, FLLansing, MILaredo, TXLargo, FLLas Cruces, NMLas Vegas, NVLaurel, MSLawrence, KSLawrenceville, GALawton, OKLayton, UTLead, SDLenexa, KSLenoir, NCLewistown, PALexington, KYLincolnton, NCLindon, UTLithonia, GALittle Rock, ARLocust Grove, GALogan, UTLoganville, GALondon, CALone Tree, COLong Beach, CALong Beach, MSLongmont, COLongview, TXLongview, WALongwood, FLLos Angeles, CALouisville, KYLubbock, TXLugoff, SCLutherville-Timonium, MDLynchburg, VAMacon, GAMagna, UTMaitland, FLMalad City, IDManchester, NHManhattan, KSManila, ARMansfield, OHMargate, FLMarietta, GAMart, TXMartinsville, VAMason, OHMathiston, MSMatthews, NCMaysfield, TXMcAllen, TXMcDonough, GAMcGregor, TXMcKee, KYMedford, ORMelbourne, FLMemphis, TNMendota Heights, MNMenomonee Falls, WIMentor, OHMerrillville, INMesa, AZMiami, FLMidland, MIMidvale, UTMilford, KSMilwaukee, WIMinneapolis, MNMobile, ALMonarch, MTMonroe, LAMontgomery, ALMontgomery, TXMoore, OKMooresville, NCMorehead, KYMorganton, NCMound Bayou, MSMountain View, CAMuncie, INMurfreesboro, TNMurray, UTNashville, TNNatchez, MSNaugatuck, CTNeenah, WINewaygo, MINew Brunswick, NJNew Caney, TXNewcastle, WANew Orleans, LANewport, TNNewport News, VANewton, NCNew York, NYNiagara Falls, NYNorcross, GANorfolk, VANorman, OKNorth, SCNorth Charleston, SCNorthgate, OHNorth Lauderdale, FLNorth Logan, UTNorwood, OHO'Fallon, ILOakland, CAOakton, VAOcala, FLOgden, UTOhio City, OHOklahoma City, OKOlathe, KSOlympia, WAOmaha, NEOntario, CAOrange City, FLOrange Park, FLOregon City, OROrem, UTOriental, NCOrlando, FLOrwigsburg, PAOverland Park, KSPaintsville, KYPalestine, TXPanama City, FLParis, ARPark, KSPasadena, CAPattonsburg, MOPeachtree City, GAPenfield, NYPerryville, MOPeterborough, NHPetoskey, MIPharr, TXPhiladelphia, PAPhilipsburg, PAPhoenix, AZPhoenixville, PAPikeville, KYPiney Flats, TNPittsburgh, PAPittsford, NYPlainview, TXPlantation, FLPlaza, NDPocatello, IDPompano Beach, FLPontiac, MIPortland, ORPortola, CAProsper, TXProvo, UTPueblo, COQuitman, TXRaleigh, NCRaleigh-Durham, NCRantoul, ILRapid City, SDRaytown, MORedmond, WARemoteReno, NVRepublic, MOResearch Triangle Park, NCReston, VARichardson, TXRichboro, PARichland, MSRichmond, VARio Rancho, NMRiverdale, GARiverdale, UTRiverside, CARiverview, FLRoanoke, VARoanoke Rapids, NCRochester, MNRochester, NYRock, WVRockford, ILRock Hill, SCRock Island, TNRockledge, FLRocky Mount, NCRome, GARonan, MTRosa, ALRoswell, GARotonda, FLRound Rock, TXRoy, UTRussellville, ARRutland, VTSacramento, CASaginaw, MISaint Charles, MOSaint George, UTSaint Louis, MISaint Marys, PASaint Paul, MNSaint Peters, MOSaint Petersburg, FLSalt Lake, UTSalt Lake City, UTSan Antonio, TXSan Bernardino, CASan Diego, CASandy, UTSandy Hook, KYSanford, FLSan Francisco, CASan Francisco Bay Area, CASan Isidro, PRSan Jose, CASan Pedro, CASanta Ana, CASanto, TXSanto Domingo, PRSavannah, GASchaumburg, ILSchererville, INSchertz, TXScotia, NYScottsdale, AZSearcy, ARSeattle, WASebring, FLSeffner, FLSergeant Bluff, IASeymour, INShakopee, MNShaw, MSShelby, NCShort Pump, VAShreveport, LASilver City, NMSilverdale, WASioux City, IASix Lakes, MISmartville, CASmyrna, GASnellville, GASomerset, KYSomerset, PASonora, KYSouthaven, MSSouthfield, MISouth Jordan, UTSouth Ogden, UTSparks, NVSpartanburg, SCSpokane, WASpringfield, ILSpringfield, OHSpringfield, VASpringvale, MESt. Louis, MOStaten Island, NYStatesville, NCSte. Genevieve, MOSterling Heights, MIStockbridge, GAStockport, OHStone Mountain, GAStreet, MDSuffolk, VASummerville, SCSumter, SCSunrise, FLTallahassee, FLTallassee, ALTamarac, FLTampa, FLTaylor, MITaylors, SCTaylorsville, UTTempe, AZTerre Haute, INTexas City, TXThornton, COTimonium, MDTitusville, FLToledo, OHTopeka, KSTower, MNTown of Southeast, NYTownship of Hamilton, NJTrainer, PATroy, MITroy, MOTucson, AZTulsa, OKTwin Falls, IDTyler, TXUnion City, GAValdosta, GAValley, WAVancouver, WAVan Wert, OHVictory, NYVilla Hills, KYWabash, INWaco, TXWagram, NCWahoo, NEWaldorf, MDWalterboro, SCWarren, MIWashington, DCWatertown, NYWaynesboro, GAWebster, NYWest, TXWest Jordan, UTWest Liberty, KYWestminster, COWestmont, PAWest Palm Beach, FLWest Valley City, UTWhitakers, NCWichita, KSWilkes-Barre, PAWilliamson, WVWilliamston, NCWilmington, NCWilsonville, ORWinchester, VAWinston-Salem, NCWinter Haven, FLWinter Park, FLWinter Springs, FLWinterville, NCWise, VAWoodway, TXWooton, KYWorthington, KYWytheville, VAYork, PAYoungstown, OHYuma, AZZachary, LAZephyrhills, FLMontevideo, Departamento de MontevideoQuận 12Thành phố Hồ Chí MinhNewcastle, KwaZulu-Natal

Overall Reviews at Concentrix

4.0
Warehouse Lead | India | 19 Jan 2016
A healthy and fun place to work
A typical day at work – The first thing that I do once I reach office is to check my mails and task list. I normally come to work 30 minutes before my team comes. I check my task list and prioritize them accordingly. Then have a session with the team mates and discuss about the previous day’s reports and productivity, followed by the current day target and strategies. We also have one on one sessions with few of the peers to discuss about performances, growth, leaves, etc. There would be at-least 6 – 7 escalation calls (complaints, irate or dis-satisfied customers) every day which I need to take care of. At the end of the day we have a team huddle and recap the day’s events, performances and next day’s commitments. What I learned - I have gained expertise in Operations Management, Team Management, Process Management, Customer Relationship Management, Complaint Handling, and other areas that contribute to smooth working of an organization. Beside those, I possess immense knowledge about case handing, data analysis which can contribute greatly to any organization. Management – The management team is excellent. There is always a fresh environment filled with discipline and positive attitude. Co – workers – I always enjoyed working with my colleagues. I am a fun loving person and ensure that the work place is filled with fun. This has been always possible because of my colleague’s sportive attitude. Hardest part of the job – There are instances when few customers woul
ProsGood growth opportunities
ConsLong hours
4.0
Management Associate | Hyderabad, Telangana | 21 Nov 2019
Fun worktime
Worked as an Associate, Real Time Management in Convergys India Services Pvt Ltd. ( Work Force Management) from i.e 19-Apr 2018 to 03-Oct 2019. Functional Skills: • Knowledge of Various Factors affecting the Call Volume, AHT, Occupancy and Service Levels. • Knowledge of Work Force Management Applications& IEX tools. • Knowledge of AVAYA Designer Reports. Analyze ACD, AHT, and Occupancy Reports from AVAYA CMS. • Monitor activity throughout site (agent status, calls in queue) and manages to trends and exceptions, logs exceptions and provides information to local management as needed and communicate to Senior Management as and when needed. • Good Command over MS Excel, MS Word and MS PowerPoint. Responsibilities: • Conduct real-time monitoring of queues and skill sets, regardless of the location, and identifying intra-day trends. Maintain a special emphasis on looking for possible downtime and telephony issues. • Make adjustment to call allocations driven by the real-time trends. • Conduct real-time monitoring of agents through the IEX real-time adherence view to ensure schedule adherence and notify support personnel on the floor to resolve adherence issues. • Handle agents' pending time-off requests, schedule swaps, trades, etc. and the daily exception management of IEX. • During low call volume, work with a senior member of the Command Center to offer voluntary time off, force agents to leave early, or allocate resources to alternative tasks. • Communicate wi
5.0
Senior Team Leader | Gurgaon, Haryana | 26 Jun 2014
productive and learning workplace
 Handling an Inbound semi-tech Voice– Citibank E-Services.  Develop strong Team spirit in the team to cohesively bond them together with the Company and integrate them with the vision and core values.  Embody the spirit of excellence through team building, able leadership and sound man-management skills.  Reporting to the Manager – Operations, responsible for achieving the team and contributing towards the site target.  Conducting up-trainings for the agents to make sure that they have the updated information.  Preparing and managing different reports to keep a check on the team’s / site’s performance.  Handling 2 Teams, comprising of 43 associates.  Coaching team members on their performance on a regular basis. Writing and delivering bi-annual performance appraisals.  Mentor Team Leaders – Guide new TLs onboard by observing and coaching. Responsible for their team’s performance and ensuring mentee TLs come up the learning curve at the earliest.  Participate in Daily Client Call, discussing Metrics That Matter for the previous day and Month To Date basis. Also, represent the LOB on various calibration calls with the client.  Support and Mentor Team Leaders and assist Operations Manager.  Imparting Training to the New Recruits in the process.  Effectively monitor team to pro-actively identify potential problems and ensures appropriate parties are engaged through to resolution.  Strengthen relationships within the supporting business units to h
5.0
Subject Matter Expert | Bengaluru, Karnataka | 12 Dec 2014
fun
Subject Matter Expert for AT&T client responsible for defining business requirements and recommending a technical approach to meet those needs. Also generates design specifications for software development, call handling techniques, which typically involves translating business requirements into Training Seminars, Post and pre training sessions for agents. Development, testing, and implementation of the technical solution, and validates the final product satisfies the defined requirements. Reviewing technical documentation, such as user guides, training manuals, and system specifications, prior to distribution to end-users and agents, and ensures their subject area is accurately represented. Update the gained knowledge to the lower level colleagues and make sure the agents are up-to date on product knowledge Handle escalations from Level 1 team and provide the necessary requirements and assist user is his/her issue, Empathize the user, Understanding the criticality of the issue and act accordingly. Train new hire interns with Product knowledge. Work on Knowledge Base and update on timely basis including updates, Solutions, Top call drivers, Known issues. Conduct team hurdle in absence of Team Leader and update agents with their scores for the day, review monthly scorecard and assist agent if lagging behind. Conduct sessions with agents if agents are not following or need help with an updated process Responsible with the technical-jargon, while age
5.0
Senior Advisor | Gurgaon, Haryana | 12 May 2022
Fun workplace with lots of opportunities
Its a good company to work. Salary they offer is really good and supervisors are also good. Managers have a bit of politics with the team leaders or supervisors but if you are below sup level you don't have to worry about it. The pay and incentives are really good and Sup are real supportive. I worked in 3 different sections - sales, retention & billing and all the sups were great, even the managers are also great with any one below sup level. If you are hardworking you will easily gain promotion as well. For a starting level it's the best company to work with & you can easily take an incentive of 10,000-15,000 in a month. The sift says its for 10 hours but working is only for 8.15 hours at office and around 8.45 hours for work from home. The only downfall is that you need to be in the company for at least 12 months to get a promotion, even I stayed for 8 months, my work was so good that my team leader asked the operations manager to transfer me to audit, unfortunately, he told that even he can't do it as it's the policy of the company for the employee to stay for minimum 12 months in the company. Also, you can choose promotion to any department even if it's HR, WFM, Audit, Training till you clear the interview and at scores good for the last 6-9 months
ProsGood salary package, supportive team leader, 8.15 hours shift
ConsOffice politics on managerial level
4.0
Workforce Manager | Gurgaon, Haryana | 29 Jul 2013
Learning , Fun at work
I am a WFM / Training and Quality professional, with over 8 years of experience in training delivery, Quality & development and Workforce management. I forayed into Training and quality vertical after working with the operations team so as to learn and develop and to experience the different training needs, challenges and requirements that came with that kind of diversity because that is what I believe has help made me a holistic, innovative and out of the box thinker. To get more exposure and analytic approach I then moved workforce management which has added on to my skills professionally. My expertise lies in the delivery of Presentation Skills, Team Building, Stress Management, Customer Service, Managing Teams, Mentoring, Time Management, Motivating & Positive Thinking, Coaching & Feedback Skills, Six sigma methodology for Root cause Analysis, and Conflict Management. In addition to training delivery, I am also adept in one on one coaching, performance management and employee engagement. I love outdoor sports, Performing arts, watching movies, Music. I am passionately involved in performing arts and I regularly attend theater/ dance workshops which have been very useful in my quality and training arena. Convergys is a good place to nurture talent and learn a lot along with light environment.
3.0
Assistant Manager | Gurgaon, Haryana | 10 Apr 2017
Hard Work with Harder Fun
A typical day wok includes Managing Deliverables like CSAT, Quality, Cases Per Hour, SLA, Shrinkage, Production Hours, Conducting One-on-one sessions, Preparing roster, Appraisals and Incentive, Performance Review, Ops and Client reviews, All adhoc tasks like conducting training for employees and completing all the company surveys and sharing process updates. I have learnt better people management and overall business structure Management in the company is simply fantastic as everyone helps each other including me and is very much approachable in all matters Concentrix drive fun at workplace culture, as there are so many activities going on almost everyday. We have a rock band here and with that lots of fun activities on floor to engage employees. Shift timings of the job is a little hard to manage with personal life and you may never know, when your line of business/process or function may get changed according to the business requirements. The best of the job is management is open to all feedback and suggestion and work on it almost instantly.
ProsRewards points for shoping and high payout on referral
ConsLong shift hours i.e. 10 hours or may be more some time, Lot of things are still needs to be streamlined
3.0
Senior Business Analyst | Bengaluru, Karnataka | 21 May 2015
Key Result Areas: Change Management, Business Analysis
• Handling and coordinating multiple accounts for executing change requests within defined SLA • Gather, analyze, document and manage the change requests from stakeholders and drive the change till delivery • Provide effort estimate, prioritize the change requests for implementation and co-ordinate UAT until final release • Maintain effective & regular communication with customers on the project progress & timelines • Coordinating with design, test and product teams to obtain optimum solutions • Streamlining various operational metrics & ensuring consistency and automation of data • Synchronising and directing business requirement by conducting sessions with business users for reporting • Documenting report specifications, ETL specifications & SQL scripting • Managing reporting solutions and mapping requirements into SSRS reporting • Investigating and implementing best practices in data analysis, presentation and management techniques • Conducting multiple process improvement weekly meetings with operations team/clients for identifying the errors and ensuring process fixes
4.0
Facility Officer | Delhi, Delhi | 17 Sept 2012
Good Place to work for young people
I joined Convergys for very short duration of 5 months. I won't describe a typical day, instead a typical night at work, since it was rotational shifts. Since most of the times I was allotted night shifts, it had different pleasure of working , since there are not more people to disturb, and I could concentrate in my work. It allowed me more concentration and more results . Management was very understanding and supporting , it gave the opportunity for each and every employee , to grow, to nurture the talent . I use to organize most of the events, programs for the employees and it was fun doing that. There were ample of Rewards & Recognition program , happening all year round. It was all about working in shifts , handover , takeover, after and before the shifts. It helped me a lot in listing down observation and taking notes. Job was normally calm and laid back environment use to be there , apart from second week of every month, this week was suppose to be the billing and invoice processing week, where all allocation of the cost was suppose to done for each and every employee.
Prostransportation provided by office.
Consnight shifts was nightmare
4.0
Associate Trainer | Gurgaon, Haryana | 5 Jul 2017
Highly competitive with fun
Convergys is a kind of company which keeps you on your toes, for me the typical day at work was Graduation day of the new hires and I had to negotiate with management to let everyone hit the floor by showing their "Transitions Targets". However with the passage of time I got accustomed to the working environment of the company and I started tacking the pressure so calmly, understood time management and emotional intelligence and I was known as committed person, moreover I reinforce my skills on Excel, Six Sigma projects, training deliveries etc. Management was very supportive and strict towards Company policies on which I also see eye to eye with them. The work place culture was highly competitive and everyone used to be cascaded their numbers hourly. The one who proactively participate in all the team activities is for sure a future Leader in Convergys. During rain or festival meeting the assigned targets with less staffing and making sure of less attrition rate. There were many enjoyable part of the job but the most enjoyable was to be awarded for your performance in R&R.
ProsLearnning
ConsImproper communication
1.0
Advisor T1 | Remote | 28 Dec 2019
Great.. if you are robotic and numb of mind.
The "interview" was supposed to take 30 minutes minimum. The entire thing lasted 14 minutes. A couple mundane questions and a job offer. The recruiter said they were not at liberty to tell me the company I would be doing the job for. I received a few emails directing me to their website to fill out different forms electronically, read through some documents etc. Received an email from a company that I had to travel to in order to complete a i9 form. Another email from the recruiter saying I would be receiving more info via email regarding training, from my trainer. The evening before I was to start training, I received an email giving me a link of a zoom room to log into to start training. Once you show up, you are welcomed and sent to different rooms for orientation, this that and the other. Very confusing. This is all done on your personal PC. They send you a work computer to arrive the following day, then you spend the next day getting it set up, all the links and apps you need to work. Setting up user names and passwords. The third day, you go to their "concentrix university" and start taking self paced introductory courses. All slides and sound clips. Very easy. Now to the actual training. Trainer was nice and professional but they do not train you in what you will actually be doing very well. That is all glossed over here and there. It's mostly slide shows, a few videos here and there and it's mostly about the company you are contracted to work for. Fast forward a
ProsPros? Days off away from this is the only pro I can think of.
ConsRead my post, that should say it all.
2.0
Customer Service Representative | Fredericton, NB | 7 May 2014
Feels like being in high school again.
I worked for Minacs for about 6 months before finding a profession in my field. During these six months , I can not say that I was overly impressed with any part of Minacs. To start off , they are constantly hiring (2-3 classes of 20 or so people per month at my centre alone) because they can not keep the customer representative they have. After discussing this issue with management , I found out that in a months time it is possible to lose around 40 employees (A good example is that from the training class after mine , they hired 18, there are 4 left and all of them have put in their two weeks notice). When I was hired , they didn't have the space to accommodate a new training class as there were already 2 in effect so we were put in a dark corner in the back of the centre where we didn't have any hands on training until the class before us "graduated". We did not have a formal trainer so they had two reps from the sales team teach us (I am in no way complaining about the trainers I had at the start as they were wonderful but still did not have the appropriate training to be a Minacs trainer). Halfway through , they decide to switch trainers to a formal one so in the span of six weeks , I was trained by three different employees. For bilingual people ; if you are expecting to have your regular bilingual wage as soon as you start working for Minacs , think again ! You are not allowed to have your premium until you hit the floor (six weeks after you are hired) even though
ProsGreat Team Leads, incentives, tons of hours
ConsExtreme difficulty at being an organized company
3.0
Customer Service Representative | Peterborough, ON | 6 Dec 2020
A Mixed bag
The work environment is a mixed bag to put it simply. There are some pros and cons this will get a little long. One thing to note is, while you technically work for Concentrix, you really end up representing their client as you do with all call center jobs. The customer side of things: Before covid, most of the customers were the mix of 80% good and 20 % bad, a lot of entitlement and people going on about how much money they have BUT you do get the sweet people who just need a little help, a how-to or are more than ready to go along with the steps/plan you provide. Any annoying customers can easily slip your mind with how busy it does get and a few laughs with your co-workers to vent and helps relieve some of the tension. (and oh boy will you hear some stories.) However with covid, the amount of entitled, rude and nasty. You'll be blamed for everything and anything the customer can think of over policies you do not control. A thick skin is practically required. The job side of things: Very fast-paced, you only have about 7 seconds between calls with little rest between them. You are clocked on all bathroom (bio) breaks and will be watched carefully if you're in certain AUX states for too long. You are expected to write highly detailed legible notes without your allotted time of 5 minutes max going over. If you do go over, it is noted and you will be coached on how to improve. You are staring at a screen all day so it can hurt the eyes after a while. Customers will to
ProsFree pizza days, friendly coworkers, cooperative environment, fast-paced, business casual dress code, monthly prize draws, decent training, excellent benefits, above min-wage pay
Consmandatory overtime, shift bid style schedule, mentally draining customers, forced advancement, quota heavy, timed, mandatory split vacation, shifting management, unclear communication, constant changes
1.0
Advisor | Newcastle upon Tyne | 23 Apr 2020
Your mental Health is a battery, your thrown out once its spent.
Let this set the tone, Toilets were always closed for cleaning but were never clean. The Work Culture is everyone hates working here and we are not paid anywhere near enough. A normal day at Concentix went like this... On a Good day. You would get to the overflow car park around the back of the second building, walk five minuets and finally get in. Now bear in mind the car park on a busy day is at about 50-60% capacity at any one time however there was a 2 Year waiting list which to be honest is just a blanket statement. Now you get upstairs into your department, fantastic. you dont have a seat! its hotdesking. So you have to find a computer and mark it by putting your coat and belongings on the desk. You turn your computer on ready. plug in a headset and go for breakfast which is actually really good. So you get back to your desk to find your headset has been stolen and sometimes even your computer as you'll often find your coat on a desk at the end of the row. This will be your fault too in the managements eyes. Now lets start work which you've had at best a crash course in training for. Not exaggerating here, The customer always knows more about the product and how it works then you. Even when you are tenured. Im not even joking. Your basically there to nodd and agree and if you dont know how to fix an issue you can talk to a condescending floor support who will talk down at you, make you feel worse and tell you to look for a knowledge article that doesn't exist. fail
3.0
Senior Customer Service Representative | Tucson, AZ