Working at EXL: Company Overview and Reviews in India

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1280 reviews
EXL, IN Ratings
Average rating of 1280 reviews on Indeed
3.8Work-Life Balance
3.2Pay & Benefits
3.9Job Security & Advancement
New York New York, United States
1,001 to 5,000
$25M to $100M (USD)

Popular jobs at EXL in India

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Salary Satisfaction
Of the employees are satisfied about their pay, in India
Based on 808 reviews

EXL Reviews

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Overall Reviews at EXL

MI Manager | Gurgaon, Haryana | 24 Sept 2014
EXL GTSC C14 Gurgaon Detailed Review
All the people who are getting a lot of calls from EXL. This review is specifically focused for Centre 14 Gurgaon GTSC who has American Express Business Travel as their client. So before I go into detail, guys this a place where you should come only if 1. You are jobless 2. Ur last organization fired you 3. You r a looser and just want that 30% hike and have no career aspirations whatsoever Above 3 r the only people who join this org. unless they r stupid enough to join without doing research. So, this Centre has a lot of Veteran AMEX employees who were kicked out to 3rd Party EXL when this center was sold to EXL.(This is public information Glassdoor) This happened in 2010 and since then this center is going downhill. Some of the of AMEX veterans who couldn’t find a better job outside or are 2 lazy to look for it are still sitting here. I mean 10 years’ experience and still doing entry level(B28) analyst role PLEASE. Now this is a 3rd party and NOT American express, so they are high on cost cutting. This starts from year end increments, when you get promoted (lol) you only get a 10% increment and then urn year end increment will be prorated. Now they r so pathetic that they only promote in months of Nov & Dec so that they only pay 1% max as year end increment. Reaming year they call it Promotion ND hiring freeze. : P.. so gross right.. I know. ID card that is issued by company, if its damaged or lost,. you guessed it you have to pay INR from your p
ProsNot much, This is Rock Bottom, Only way is up
Accounts Payable Clerk | Andhra Pradesh | 3 Jun 2014
Associate F&A
 Outsource Partners International October 2009 – March 2012 (2 Yrs 5 Months) Role : Process Associate, AP Invoice Processing team. Job Responsibility includes: Accounts Payable Team  Working for client AECOM a Fortune 500 Company which is one of the world’s finest engineering, environmental, planning and Design Company.  Working on ERP Oracle for processing AP invoices and for posting Re-class and Reversal of entries. We  We are using Application “Application X-tender” (to view images of invoices and to pull various monthly and weekly reports),  Processing PO & Non PO Invoices and Setting the Tax code issues in Oracle.  Sending out mails to Client requesting them to set up Task code, Project codes and Expenditure types if any required.  Sending mails to Scanning department to rescan the invoice if it is not properly legible.  Sending mails to the client to clarify the approval amount which needs to be processed.  Passing Reversal and Re-class for those invoices which are wrongly processed in Oracle.  Indexing the images and committing them in AX.  Preparing daily reports for AP Invoice Team by pulling the query’s from Application Xtender and reporting the same to the TL.  Verifying and checking the invoice to make sure that Sales & Use Tax is incurred on every invoice for particular expenditure types. Checking Tax Matrix and identifying whether the particular invoice is taxable or not depending on the State and items purchased.  Sending out
ProsGot the top performer of the year Award
Finance Associate | Kochi, Kerala | 16 Dec 2014
Productive and good team with separate cabin for each person.
When i was in EXL my work starts at 4 pm and it last to 1 am (Indian Time) usually. I handled US company's accounts, so i used to work at our clients time to communicate with them.But in every month i need to close the accounts, in that case, first 3 days of every month i need to extend my working time till my particular days work comes to an end. Because within first 3 days of every month i need to close the accounts. As it was my first job i got professional work experience in an organization and learned how to manage different accounts,preparing and posting journal entries in SAP,preparation of reconciliation statement using black line reconciliation tool,netting and wire payment,out of balance research,client management,delivering work on time and the most important in my work was monthly closing of accounts. In EXL my manager was very much supportive,helpful and has sound knowledge in our work related matters. He gave us the freedom to do our work freely within the time limit at the same time he was brilliant in managing the team and the project. As i told it was my first job, my co-workers were very helpful for me during my work period and i learned the working culture of the organization from my co-workers. The hardest part of my job was the abnormal working time during the close period( First 3 days of every month).In the closing days i need to work more than 19 hours in a day. I was enjoying while preparing the accounts and reconciliation statements.The most e
Accounts Payable Clerk | Kochi, Kerala | 17 Jan 2015
EXL is business process Solutions Company
EXL is business process Solutions Company. They integrate operations management services, decision analytics and technology platforms to deliver immediate results and long term business impact. It work as strategic partner to help the clients simplify and streamline business operations, improve corporate finance, manage compliance, create new channels for growth and better adapt to change Serving insurance, healthcare, banking and financial services, utilities, travel, transpiration and logistics, deliver solutions from where ever their clients need it. EXL also provides functional services such as finance and accounting, legal support and analytics to even more industries, including professional services, retail, manufacturing and energy. As a result, EXL become a dedicated partner to large companies around the world. Key Responsibilities • Performing Accounts Payable work through ERPs- Oracle and BPCS • Responsible for performing of purchases ( Supplier invoices, PO’s, Prepayments) and refunds (credit memos) • Preparation of daily reports of invoices processed, duplicates and other exceptions • Review of invoices processed by team members as a part of quality check to ensure the quality and accuracy of work done to meet client expectations. • Assist team lead in preparation of monthly reports. • Accounts payable Hold Review and release process (System Hold and Manual Hold).
Lead Recruiter | Bengaluru, Karnataka | 26 Sept 2013
 Efficiently managing recruitment process for multiple business units by addressing manpower needs to diverse technologies and practices.  Responsible for handling hiring process for billable and non-billable resources for Software, Consulting, Quality, Process Excellence requirements and etc.,  Managing the team consists of Leads, Sr. Executives and Executives.  Providing solutions for various manpower needs thru implementing efficient and successful recruitment practices.  Efficiently performing hiring practices thru various successful methodologies.  Perform constant reviews with requirement process owners and business heads to avoid gaps in the process flow.  Identifying the deliverance issues and addressing on timely basis.  Providing assistance to the business heads for resource planning and hiring needs.  Frequent reviews with President / COO of the organization for the present and the future requirement status.  Working with overseas counterparts and addressing their diverse manpower needs.  Planning resource requirements in advance and keep the process ready to address the manpower needs on time.  Appropriate delegation of responsibilities to the potential team members.  Periodic reviews with the system to know the challenges and the improvement areas.  Always ensuring to keep the team members warm & well motivated for proper deliverance and for achieving targeted objectives.
Senior Manager | Noida, Uttar Pradesh | 15 Jan 2015
Senior Delivery Manager - ERP
Its been good journey (7 years 8 months), i spent with EXL and learnt many a things which enhances my understanding as a IT Leader, managing CXO level management members and aligniong business partnerships with enterprize functions. essentially i carry expertise into: • Defining long terms IT Vision and managing related Business-IT Programs, in line with organizational priorities • Deriving IT visibility programs to interact with direct end users and enhancing IT adoptions • Converting business needs into technical solutions in standard processed framework • Developing partnerships with IT Partners to ensure in time services, • Developing formal informal team / Stakeholder bonding under structured skill enhancement programs • Developing automated compliances and Audit friendly IT reporting system • Managing IT Customers in terms of IPC(Incident, Problem, Change) model of IT Delivery • Defining Tangible Dollar Business IT value framework • Expertise in managing (Monitoring and Reporting)Business IT Goals naming Projects e.g. ERP Implementation / Upgrade / Rollouts or designing Global IT Support Model/ IT Service Management / Security Management / ITIL Process mappings, Managing Audit & Compliance (GRC and RCM) With growth oriented organization of repute;
ProsRelaxed office hours
Conswork life balance
Information Technology Manager | Bengaluru, Karnataka | 30 Jan 2018
Customer focused and service oriented IT Professional with over 14 years experience
A typical day at work for me is to engage with customers, understand their issues and problems, devise solutions and go about implementing the same, while enjoying the same. I learned about the various use of technologies by engaging with subject matter experts and speaking to various stakeholders to go about improving the status quo of various processes. A Supporting management team is always a big boost to my performance as they give me the freedom to deliver solutions in the best possible whilst clearing any roadblocks. The workplace culture is ideally expected to be conducive to cohesive teamwork where every individual is respected irrespective of their position and given opportunities to showcase and excel. The hardest part of the job is to manage multiple conflicting priorities when the supporting resources or people are less. The most enjoyable part of the job is to see the customers appreciate the assistance or support provided in helping them succeed apart from working in a cohesive team that support in all endeavors.
ProsFlexible working hours, interesting projects, meeting various subject matter experts
Conslack of rewards and recognition, overnight major change requests, unplanned project deliverables
Manager | Gurgaon, Haryana | 11 Mar 2020
Terrible People and Worst Policies
I joined EXL analytics after more than 7 years of experience of working in banking analytics space and could not survive the organization for even 6 months. Currently I am serving my notice period here and if I could change one person’s mind who is contemplating joining this company, I would be happy. You learn to struggle for some of the basic things in the company like internet connection ,hardware not working, extensions not available for client calls, laptops not assigned and when you raise these concerns to your manager/avp/vp, be prepared to get a “ Figure it out yourself” kind of answer. HR of any organisation has one basic job, to be warm and welcoming to the newly hired employees. The HR of this company, fails to even do that. Management is disrespectful and unprofessional to an extend that they can keep a tab on the time you spend on your seat, taking breaks. Met some of the most unreasonable people here who would expect you to work till wee hours without providing for your safety ( I am a female employee btw). Cant take verbal commitment seriously here. There is a huge gap between the kind of work they tell they do (at the time of hiring) and what they actually do. 80% of the workforce is only building dashboads/exl spreadsheets and building reports on power BI for their clients in the name of analytics.
Assistant Leader | Noida, Uttar Pradesh | 27 Apr 2019
Not Recommended
A.)The office is at remote location: 1. No working street lights 2. No safe parking. If there is, then its on a high charge(80 INR per day) 3. If some tragedy happens with your car, even if you write to management, they will ignore your mail 4. Pathetic cab conditions B) For all joining formalities you will have to travel (on your own) 2 times in your first week to Ggn location C) Your access card will work only atleast after 10days of your joining & once you get access, you can only use a part of office, not allowed otherwise D) To go to ground floor, you need to either go to basement or first floor through stairs & then take lift to ground floor( Mind it there are 8 floors-with approx 2000 employees) but lifts are only 4, out of which one will be blocked in case Client is there at the office, but they might not be using the lift at a certain point of time of the day E) For UAN number update, you need to upload Aadhar card as per EXL policy, but you cannot send any document from your personal mail to your EXL emails E) You gonna regret if you join here,specially into Healthcare project, because: 1. No phone is allowed at your seat 2. If you are selected into EXL, there will be further interviews with the client to finalize on your existence in the company
Subject Matter Expert | Noida, Uttar Pradesh | 13 Feb 2014
Quality & Operations strategies
I joined EXL Services and I have been working with British Gas process in EXL for 7 years and during this tenure I have learnt a lot about the British Utilities sector along with introduction to British culture, values and customer mindset. In my current role, I have successfully managed an Operations team of 40 FTEs in sync with the process goals. This would primarily include managing workflow, outstanding volumes of accounts, tracking leave calendars of team members and handling customer queries. I have been awarded as the "Outstanding performer of the year" in 2011, 2012 and 2013 consecutively. The interpersonal skills, conflict management and team bonding abilities I developed during the journey have contributed to my personality development to a great extent which is a requisite platform for any management personnel. Since the higher management believed in my capabilities and consistent performance, I was given the opportunity to undergo a training in the U.K. and migrate a process named Green Deal in December'2012. I am also the process trainer for my team and responsible for preparing the training modules for my team's growth.
Customer Service Representative | Cluj-Napoca | 17 Jul 2013
Productive workplace with fun colleagues that have become true friends
I am more than happy to be given the opportunity to present one of my typical days at the current workplace. I have been working here more than a year now and I could proudly call this company my first serious job that pushed my potential to the next lever and challenged more my brain than my body, the latter case being specific in the hospitality field. I was delighted to find an extremely warm welcoming both from HR department, coordinators, trainers and from colleagues. There was a highly pleasant atmosphere, smiles and playful personalities during the lunch breaks and "fun at work" events, meetings and so on and that gave me confidence to accommodate into my first organizational collective and develop strong interpersonal relations based on trust and integrity. Additionally, during my time at my current jobs I have improved my skills in several programs such at Amadeus, Caesar, BSP Link, Right Now and I have been the subject of training sessions concerning efficient phone communication, Microsoft Office 2007 and monthly process updates which denotes my flexibility and capacity of fast learning and accommodation to new situations. Socially, I have learnt about the hierarchical pyramid in an organization and where and when to address my potential difficulties or who to ask for help when needed. That being mentioned, I can assure that I have never had any conflict with any of my superiors or co-workers and I can not base that on experience but on common sense and p
ProsHaving the job
ConsImpossible to upgrade in position
Agent | Lees Summit, MO | 5 Jan 2020
Zero score really
There is no structure within this company. It is run by a very diverse group of people who have no training in diversity in the work place, and expect to be able to run a business without it. The management here has little to no people skills and are 90% money oriented without really understanding ALL of the aspects it takes to get there. Quality is controlled out of Pune India and "language barriers" are used as an excuse to downgrade the customer service reps who work hard to use the little skills and tools that are taught to them to do the best job they can. There is no structure throughout the staff within the organization. Most agents do as they please when they please, while a few are monitored very closely and punished drastically for the smallest of mistakes. This company boasts a family comes first attitude which I personally experienced when my father was in the hospital having surgery for a collapsed lung and I came to work in order to not get pointed and lose money or get written up. All day top members of management told me how they were there for me and that I should go and be with my father because family was most important. After surgery and finding out that it was cancer not just a collapsed lung I took off 3 days to be with my family and my father, and was pointed out to the max. Because family is so important to EXL. When questioned my manager about it I was told that this was not bereavement days so I would need to produce my father's medical records in
Consbenefits, management, no diversity, no structure
Suport | Cape Town, Western Cape | 21 Jul 2021
Nano Management
I am sure you have heard of micro management, but what EXL Cape Town does is worse; Nano management. They attempt to control not just your professional life, but also your personal life. Fair is only fair when it suits them, if it doesn’t suit them - it’s not fair. And the rules change according to top management's preference. All the rules and regulations are made by mostly one person and when that person’s mind changes, so do the rules on a whim. Managers aren’t even allowed to question the rules and are taught to follow. EXL does well in analytics and AI, but please take note EXL as a company and not EXL Cape Town! This site is a hard core call center. They do not do any analytical work here, so don’t get sold a dream, because that is what they are really good at; selling you a dream of opportunity. A few of their “Leaders,” don't know how to manage themselves but they are leaders. Trust me most of the good leaders left, those remaining have sold their souls to the "Non Democratic" decision making style, and last-minute.com culture. Please take note of a few points if you want to join EXL Cape Town. If you are lower on the hierarchy level (Executive or Sr Executive), you have no say. Levels and bands are everything for them, not their people. For example if your level is lower and you have a great idea which can have a really good impact on the business it may not be considered, if the same idea comes from a person who is on a higher level or from a favourite, it will
ProsOne way transport
Cons* Can not trust anybody in the company, False promises
Customer Service Representative | Cebu | 25 Aug 2017
Work-Life Balance
>>a typical day at work for me is to call business as many as I can, prospect, check their needs and offer the best service that suits for their needs; solve easy to difficult issues every once in a while with the help of teammates and supervisor >>I have learned to work with goals to meet individually and as a member of the team and do more than what is expected every once in a while to win the game of sales and reach the goal >>The management helps me a lot to grow as an individual and as an employee. Targets that I think is impossible to reach is just considered an excuse for them so it's forcing me to do whatever it takes to the point of pushing me to the limits of my capabilities and bring the best out of everything that I do to reach that goal. >>Having fun at work every once in a while helps keep the workers more motivated and in good shape to work their best all day long despite the difficulties that comes in the way >>I don't want to think of any part of the job I consider the hardest since every negativity follows. I know I have encountered impossible situations but I would prefer to focus on how to get to the bottom of it than considering it the hardest thing to do as a worker >>The most enjoyable part as a worker is when you have achieved something or resolved an issue on your very own way successfully that leads to repeat clients and more customers coming in. To be praised with a job well done also helps boost your being, always.
Prosfixed weekend rest days
Conscan't think of any so far
Emergency Roadside Specialist | Lee's Summit, MO | 13 Apr 2019
Poorly Managed Company
A typical day at EXL was answering phones and getting customer's the service that they need. I learned to read google maps better and be more aware of my surrounding on an interstate, the manager I had was nice as well as the one of the other bosses, the workplace culture was not a problem everyone got along with each other just fine without any drama. The hardest part of the job was when customers would scream at me, get rude with me, insult me, cuss me out when their provider wasn't there at the time they said they would be there, or when I couldn't get a provider out to them in the area they were at or had to pay extra for the service because they were going five miles further because of the policy they had didn't go that far. I did enjoy some of the customers that were so sweet and that were also friendly and were just happy to hear a friendly voice. If you have a physical disability they didn't have a problem with that at all, they were more that happy to let you work and if you could only work part time they would let you.They were terrible about using the bathroom, they would only let you use the bathroom if it was on your break or you would have to use your break time to use the bathroom, I found out that is illegal and can be turned in to the labor board. The work force manager didn't care about anyone but herself, you couldn't hardly get a day off from there even if you had the time, the insurance was a joke. I wouldn't recommend this company to work for to anyone.

Questions And Answers about EXL

Why did you leave your job at EXL?
Asked 20 Mar 2017
Personal reasons
Answered 20 Oct 2020
I got a better Oppurtunity
Answered 16 Jul 2019
What should you wear to an interview at EXL?
Asked 8 Apr 2017
Formal dress
Answered 30 Mar 2019
Formals be it Indian or Western..
Answered 25 Feb 2019
How are the working hours at EXL?
Asked 27 Mar 2017
8.15 excluding breaks
Answered 7 Jan 2018
Depends upon workschedule
Answered 25 Nov 2017
If you were to leave EXL, what would be the reason?
Asked 19 Mar 2017
Personal reasons
Answered 20 Oct 2020
Low salary
Answered 13 Mar 2018
What would you suggest EXL management do to prevent others from leaving?
Asked 19 Mar 2017
Focus on salary increments which quite less as compared to other companies
Answered 7 Jan 2018
Salary Grids to be Revised
Answered 4 Jan 2018