This is a completely unaltered & unbiased review, considering my experience while working in the Organization. Firstly, being a telecom company, many would be afraid of the work culture, but as compared to other competitors, I feel Ericsson goes beyond expectations. I worked as a Solution Integrator at Ericsson India Global Services for 2 years. Started as a fresher and built a strong career while working there.
Here are the Pros and Cons which i felt were worth mentioning -
Firstly the cons -
The biggest con here is salary hike. When I was working there, the hike percentage was very less. I saw people working for 2-3 years straight with a very low yearly average hike. That might be during my tenure and maybe it improved after I left or was better maybe before my joining, but this was the case during the time I was employed.
Also, in some projects I have seen and happened in my case as well, project managers were very rude to employees. Just to impress the clients with fast results, they kept burdening the employees. This is not right, considering the core ethics of Ericsson which respects each and every employee in the organization with work-life balance. On the other hand, I was very much impressed with my Reporting manager. Was very supportive and always tried to help me up-skill myself in regards to the latest technologies.
Also, they need to increase the compensation provided to employees who work nights, odds and extra hours. When I was employed the tariff
# Typical day at work was to meet daily job targets..
• Chief Assistance to Head Ericsson
• Worked on SAP and CONCUR softwares for preparing claims
• Drafting blog for Head Ericsson on official Ericsson website
• Tour planning & making schedules
• Making Presentations for Management Meetings
• Managing & co-ordinating with Swedish Expats for all their official and Paper work
• To monitor tasks delegated by Head to ensure that the task is achieved to agreed deadlines.
• External & Internal interface on behalf of Head.
• Plan and schedule meetings, Appointments and Conference calls.
• Interacting with the Clients . Responsible for Guest Hospitality.
• Maintaining Contact Directory / Visiting Cards of Vendors.
• Travel bookings for local employees and visitors
• Assisting with Event Management
• Office Project Management as required
• Supporting Office Manager as required
• Supporting HR and other managers as required
• Organizing lunches and refreshments as required
• Provide efficient & timely support to the Head & other senior members.
• Should able to manage the letters, couriers, official and personal files.
• Provide support on admin items in the office
• Arrange and attend meetings and take minutes, transcribe and distribute minutes to concerned departments; prepare agenda for various meetings.
• Compile, compose, edit, produce and distribute a variety of documents independently, including correspondence, reports and presentations.
• Handle
Prosfeasibile timings, lunch, tea, conveyance, good salary
ConsTook time to reach office, more people more co-ordination required
• Currently working with Ericsson India Pvt. Ltd. as Senior Solution Integrator – for Mediation System with additional responsibility of handling back office operations and competence Development.
• Proven expertise in Developing & implementing business logic for charging, billing and reporting of subscriber data with a experience of 5 years in systems Integration and O & M.
• Excellent programming skills lead to successful implementation of highly complex business logics in very strict time lines.
• Master of Technology has honed skills in understanding technical documentation, specifically business requirements and functional specifications for application development.
• Exhibits a high degree of professionalism and trust, and takes pride in promoting an organization's reputation and building relationships.
• Recognized for innovative start-up solutions; a highly positive individual with strong written and verbal communication skills, adapting easily to changing environments.
• A proactive planner with abilities in devising strategies geared towards enhancing business, evaluating end-user requirements, custom designing solutions, and troubleshooting any problems in the process.
• Demonstrated abilities in to organizing, coordinating work in multi vendor environment and effectively communicating across teams.
• Team player with a flexible and positive attitude. Effective interpersonal skills with abilities to meet deadlines & work under pressure.
• Core Knowledge of IN and i
Extensive experience in installation, administration and networking in various environments.
Expert in MS Office (Documentation, Presentation, Mail configuration, work with Excel Sheet).
Expert in Adobe Photoshop.
Good experience in quickly arrange Repair for Hardware in occasion of hardware failure.
Good experience in Applying operating system updates, patches, and configuration changes, Adding/deleting/creating/modifying user account information, resetting passwords, etc.
Good experience in CCTV Configuration and Mobile Repairing.
Introducing and integrating new technologies into existing data center environments.
Performing routine audits of systems and software.
Excellent knowledge in Network configuration (LAN/WAN).
Very good knowledge in Printer configuration.
Excellent knowledge in Data Backup and Recovery.
Expert in Installing the Various OS like Windows 2000/XP/VISTA/7/8… etc. and Linux (RedHat, Fedora, Ubuntu… etc.) within a minimal span of time.
Good knowledge in Linux and Windows OS.
Excellent knowledge in Computer Hardware and hardware Troubleshooting.
Expert in Laptop and Desktop Hardware Configuration.
Good experience in Deploying various OS Drivers and Software Utilities.
Very good knowledge in various software installations and troubleshooting.
Expert in VMware with handling the multiple OS in a single time.
Expert in finding and resolving the system problem efficiently within a quick time.
Commit
My self Inderpal Singh living in delhi and woring in ericsson since last 5 years as an Incident Manager
A typical day at work : Multiple outages, i was the single person handling near about 10-11 issues in a row, N number of calls to stakeholders, Higher Management keep on asking update, Local team( Africa ) do not understand English properly, My immediate manager on sick leave. The situation was quiet hard to handle but i can say proudly i managed everything with my skills as i breakdown the work into pieces and distributed among teams.
What you learned : taking the above scenario, i learned not how to do work effectively, but how to let others do work effectively by distributing among other teams
Management : Above scenario clearly defined the management task performed, manage,handled all the teams
your Co-workers : they all appreciate me to work in difficult situations, they have a mind set that if any critical mess up occur, we have Inderpal with us to make is easy by his skills
Hardest part of your job : Communication between us and Africa guys is poor just because they dont understand English properly so at last i decided not to make them understand English, but to learn French so as to communicate better with them.
Enjoyable part of the job : I enjoy working with my colleagues, go for small party type break and teasing each other in corporate language
MANAGERIAL
L1 assessment certified People Manager & following the proved methodologies for service delivery management.
Good team handling skills. Leading, Managing and guiding team members.
Holding review meetings with inter team members to monitor process effectiveness.
Handling various technical aspects like process documentation, process integration and taking appropriate actions.
OPERATIONS
Develop and implement service management best practice.
Framing work direction & plan for associates after assessment of capabilities.
Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity.
TRANSITION
Documenting the processes for smooth transitioning and project transformation.
Ensuring process stabilization to accomplish steady-state operation & continuous improvements.
Recommending improvements in service levels by benchmarking best practices.
PROJECT MANAGEMENT
Effort estimate calculation on the basis of BOQ and SCOPE’s and agreement from management.
Creating realistic and achievable project plan including knowledge transfer plan in transition projects.
Working closely with all the stakeholders to understand the need and deliverables.
Handling and managing all project related meetings, resolving/escalation issues in timely manure.
An ideal place for a fresher to kick start his career
The best thing about Ericsson that each and every employee would brag about is the vast number of opportunities that the company provides to its employees. The Ericsson Technical Certification Programme has courses for all levels of employees, from freshers to top level managers. Especially being a fresher, I found the learning materials in the Ericsson Learning website and ALEX (Active Library Explorer - A tool that contains all things you need to know about the hardware and its optimization and integration) very helpful for me to bridge the gap between my textbook knowledge and what actually was happening in the industry. The second best thing I like about E// is the way it treats its employees. A fresher would get the same respect and warmth as any other experienced employee in the company. The experienced employees are also readily available for young techies to share their knowledge and help resolve issues. But some times the workload might get too high. Ericsson has got some stress busting activities like table tennis, carrom, chess and has got a coffee place (free!!) with newspapers for its employees. With the recent modification in the top level management, I could see a very well structured hierarchy and felt its effectiveness eventually. Overall its the ideal place for an employee, especially for those starting their careers.
• Controlling material flow from Customer to DC (& DC to customer)
• Contact within O&M(Network): RPM, Planner, OF, PM
• Orders and forecasts from internal / Cross-Supply and external regions.
• 1st level of material shortage management
• Monitoring IP and INFRA network sharing factors and consumptions
• Forecast of network budget for entire circle and network
• Manages inventory levels by assuring sufficient days of supply and days of supply distribution (right inventory distribution by considering fast and low turning items)
• Liaising with all the Depts. i.e. Legal, Finance, IT etc for the completion of various projects.
• Coordination with the regional project offices for all kind of commercial and logistic support related to the projects.
• Ensures 100% Price Implementation Process coverage of purchased parts in all relevant systems (SAP R/3-system, Modias local part no).
• Contributes Logistics Services Provider ( LSP) selection process for new inbound lanes
• Follows up inbound shipments together with LSPs
• Inventory Management
• Ensuring optimum inventory levels for achieving cost savings without hampering the production process and preparing reports for the same.
Handling the inventory function so as to curtail inventory holding expenses and adherence to maximum and minimum stocking system for various spares and minimize wastage.
ProsGlobal Assignements, Storng Management, Work Culture
Providing end to end SSL VPN solution to the Ericsson employees and Ericsson customer which are approximately 1.5 Lakh users.
Troubleshoot SSL VPN related issues, managing the Policies, managing AAA servers, Content switching, responder policies, SSL Offloading, troubleshooting of Citrix and juniper devices.
Troubleshooting of Citrix Netscaler devices, Load Balancing, Virtual Servers, MSDP Citrix Farm connectivity and high availability.
Providing end to end services to the R&D users, Enterprise and Engineering users by providing the resource availability and connectivity 24*7.
Troubleshooting the network outage and taking proactive actions to avoid the network issues or outage by setting redundancy, load balancing, high availability etc.
Troubleshooting & provide support to the user in several domains like Citrix farms connectivity, Load balancing between sites, availability of the services to the end user, IP address allocation.
Monitoring of Critical devices, services, policies and functions to get the network and business function up and running 24*7.
Management of Radius servers, LDAP servers and authentication policies, access gateways, Security services.
Coordination with the client in case of outage and providing the best support as per the SLA with the client.
A typical day at work starts by coming at the wee hour of the day as i'm working for a foreign client who's 4.5hrs ahead of us, which I dont mind cause that way we dont face traffic problems & get the evening to ourselves.
What you learned - Staring from Wimax & Radwin for various Indian customers to getting into RAN technology, from 2G to 4G I had a lot to learn, from new technology to new customer base almost everything, & the process is still ongoing.
Management - has been a little aloof as I feel management plays an important role only at extremes, like regarding increments or head count reduction. As far as team management is concerned, my manager was very supportive at all stages of work, by supportive i don't mean lenient.
Workplace culture - was amazing, I won badminton doubles match & received a trophy, did lot of other fun events.
Hardest part of the job - Initially it was getting up at the wee hours of the day to come at work & late it changed to the company's pertual loss recovery plans leaving us scared for our job.
Most enjoyable part of the job - Thanks to our manager, he made us indulge in a lot of fun activities, of course not by compromising on work. He was serious about fun & work too.
ProsFood coupons+Night allowances+Free transport+Leaves were easy
ConsCompany's pertual loss recovery plans leaving us scared for our job.
High employee turn over, poor management exploiting a revolving door of entry starters.
1.4 out of 5
Random shifts, hot desking, mundane and repetitive, little room for progression, no work to life balance. I only recommend this job to people with a degree who are desperate for money.
Starts from as early as 5.15am and midnight finishes. Better than competitors but leaves little free time.
The initial 6 weeks of training they put you through are both fun and frustrating. There is only one way to do things. You are not encouraged to think outside of the box and you are chastised for asking for help more than once or twice. Seeing as they cut the training down from 3 months to 5/6 weeks and the probation period from 9 months to 5/6 months, there is little time to learn and you are berated quickly. However, it is interesting to learn that live subtitles are 're-spoken' into a microphone and see it being done.
You learn how to subtitle either live TV or non live-TV (File) at first. You stand a better chance if they put you into File training but I've heard they tend to forget about you after a few weeks of training there. You do not get a choice in this matter.
Management are rather cold but they are available and they will tell you what you are doing wrong. Not sure who are breathing down their necks but the pressure to achieve almost 100% accuracy targets is unbelievably high. You will be 'criticised' for not meeting targets as soon as a month after being ejected from training and advice isn't given.
They will look for reasons NOT to keep you on
ProsFree coffee when the machine isn't broken.
ConsLong hours, management, poor-workplace culture, high employee turn over, no life.
Good for career start. Not a place for experienced people.
Pros :
- Very relaxed in certain roles. I noticed during pandemic alot of people are offline most of the day and really abusing it. Work life balance is generally good.
- Good to work here for 2-3 years while building CV towards another role. You will encounter many lifers here who have worked here for 25+ years
- Lots of training available around development and scrum. No real leadership training or soft skills training. Training is typically developer focused.
- Good tooling. Jira, confluence etc.
- Processes are well documented
- Pension is 8%.
- 27 days leave.
Cons :
- Product Owner is a horrible job here. Seen as the jira administrator. No control to make any real decisions. Huge expectation from developers on what code changes are needed. Grooming can be very draining and combative.
- Salary is at least 20%+ below the market. Maybe even more.
- Salary increases - Either none, or 1% year on year. Typically none.
- Over engineered product architectures. Normal to be in endless calls about things that don't matter to anyone outside Athlone as the architecture group search for the greatest architecture on earth.
- Scrum is a facade here. This companies operates 100% waterfall from requirements to implementation. Huge analysis efforts up front by the S&T organisation. This is a key reason why they cannot develop software at speed. Lots of docs about 'agile' but so far away from it. Simple requirements can take 3 months analysis, then weeks of planing before a scrum
ProsRelaxed, Low stress, Will learn 'how not to run a development org'.
ConsNo career advancement, Low salary compared to market, Could learn technologies no other company is using. Legacy mindset and culture.
Ericsson / IBS & GSM Repeater PP&C – PM: January 2013 – September 2013 (9 months) • Establish project baseline plan and scope • Prepare a form to be created in SH for IBS project • Drive project execution • Update all project progress in the SH • Set core meeting to follow APs and share updates • Prepare project progress tracker and distribute updates with Team, Customer and Vendors • Manage project finance and margin monitoring • Prepare PEF for project related POs • Request PR/PO/GR for SPs • Monitor booked costs in MUS and Update information in the SAP • Coaching project team, Problem solving and defining APs • Follow up all project’s related issues • Conduct baseline and progress meetings with Customer • Prepare needed Presentation/MoM • Handover project deliverables and follow invoicing • Manage customer expectations and build a social relation with customer • Handle escalation and communication skills • Participate in all Internal, Supplier, Subcontractor and customer meetings Mainly, I was responsible for all project related cases within Ericsson Company, Customer and BSS Vendors.
Ericsson / Project Planner & Controller: October 2008 – December 2012 (4 years 3 months) Handling all project planning and project control matters during project establishment, execution and conclusion phases. Principally, project planning, organizing, monitoring, maintaining and closing down of required services in the field of planning and control issues Interact with all regional stak
• Managing a 25+ team of Design, procure, deliver and implement FTTx Triple-Play Fiber Network to Home at du locations within UAE and GCC including Civil infrastructure, Fiber and cupper Backbone, network equipment implementation and voice service delivery platform through GOPN fiber to home.
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Responsible for the project delivery schedule, cost and quality and achievement of the finance target (Revenue ,Profit ,Cash Flow.etc)
• Estimate the resources and man-power needed to achieve project goals
• Plan and schedule project timelines and track project milestones using appropriate tools.
• Develop and deliver progress reports, proposals, requirements documentation and presentations.
• Proactively manage changes in project scope, identify potential crises and devise contingency plans
• Coach, mentor, motivate and supervise project team members; influence them to take positive action and accountability for their assigned work.
• Determines KPIs for such areas, monitors the KPI’s within the agreed thresholds reporting any deviation, and conducts analysis to identify weaknesses/improvement areas.
• Build, develop, and grow any business relationships vital to the success of the project.
• Creating Customer\Vendors Work Orders and POs.
• Develops and establishes technical and operating standards, installation standards, corrective and preven
Decent place to work for Tower techs depending on your position
I started as a Tower tech with little experience here worked for 2yrs in new England market and never saw a pay raise. They rely heavily on the lowest position workers (green guys) exceeding their position and making up for higher paid individuals who lack on their job. I saw many guys quit and leave the industry because of this. The fastest learners and hardest workers never get compensated for their efforts. Instead it seemed to always be the opposite. The worse you perform the better off you are to management. Management has no idea of the workers in the field and will believe anything a foreman says about you. Often foremen take all credit for good work and blame all the bad on certain crew members. Many lies were told to management constantly and you have no idea until its too late to cover yourself. Its not the kind of place you can just do a good job and not have to worry about what's being said about you. Extremely unproductive system of management and shows year after year when the market does not make money. The managers are too far separated from the field workers. Overall the worst part about working here is seeing the people that work the hardest and deserve the most never getting recognized or compensated but instead getting continuously abused because management knows they do whatever is asked of them. Also they will favor race or gender in any situation. If you are black or female you have a free pass to do whatever you want and still have a job. Highly discr
Estuve allí durante casi cuatro años. Es verdad que, dentro de lo que cabe, respetan la conciliación laboral (aunque si te tocan guardias, habría que verlo), pero yo allí no estaba motivado. En buena parte, yo sentía (y lo vi cuando me echaron) que ése no era mi sitio, pero me acostumbré al mismo, aunque nunca estuve realmente comprometido con la empresa porque no la sentía como mía (es algo sólo personal).
Mi trabajo fue bastante sota-caballo-rey y mi posibilidad de profundizar en áreas técnicas (yo era programador) dejaba bastante que desear, aunque también es verdad que teníamos una vez cada quince días de "laboratorio" (poder o formarnos en algo que nos guste o desarrollar algo que pueda ser útil a la empresa).
En cuanto a relación con los compañeros, bueno, había de todo. Hubo un periodo, cuando lanzaron un proyecto que exigió mucho esfuerzo extra a los del departamento donde yo estaba, que acabó sacando lo peor de muchos (yo trabajé algunos sábados, domingos nunca, y traté de buscar la mayor cantidad de tiempo libre posible). Con algunos compañeros me llevaba bien, con otros no muy bien.
Otra cosa buena: tenía teletrabajo y hubo un periodo en que trabajaba desde casa algunos días (ahorrando atascos y tiempo), hasta que lo quitaron y sólo para situaciones excepcionales. Y no me pagaban mal.
También hay algo que creo que deberían cambiar: hay demasiadas reuniones (no sólo de proyecto, sino de departamento), y eso, para los que somos técnicos, no es lo mejor.
Para mi la experiencia dentro de Ericsson fue bastante buena, pero si vas a trabajar ahí debes saber:
- Ascender es difícil hay cursos que hacer y pruebas que rendir junto con entrevistas donde colocan lo que has realizado en revisión, dentro de Ericsson se dice que es mucho más fácil salir de Ericsson y volver a un cargo superior que lograrlo internamente.
- Si quieres cumplir horarios fijos y no quieres trabajar los fines de semana esta no es tu empresa, te sugiero mirar hacia el lado y postular a otra.
- No hay política de mantener a los recursos, si eres bueno te valoran pero no harán mucho por retenerte mejor dicho harán algo que es el mínimo.
- Los cambios de directiva global en Ericsson son comunes así que puede que entres y hayan 300 personas trabajando contigo y a los 2 años solo queden 120 o menos, porque el CEO cambió el enfoque de la empresa.
- El manejo de proyectos digitales es muy malo, cuando yo me fui y estaban tratando de igualar las formas de trabajo dentro de la compañía, espero que lo hayan logrado.
- Como los proyectos no se manejan igual y los directores de proyectos no son buenos el caos es una constante (estoy hablando solo de la parte de transformación digital que es donde yo estuve)
Bueno te preguntaras porque si tiene tantas contras porque califiqué tan bien a la empresa, simple:
- Si tu manager es de los buenos ten por seguro que aprenderás muchísimo y te apoyará en todo.
- Sí estás en un buen equipo te hacen sentir en familia
They employed me after doing a telecom program using my GI bill, coming out of the military.
When I started out, I worked between 50 to 60 hours a week, but work never felt like work because I got along with my coworker very well + climbing massive steel towers for a living is obviously rather exciting.
Work/Family balance is amazing. I was pretty much able to take off whenever I wanted, and even starting off you have a lot of PTO available.
There's also not really anyone peering over your shoulder. They give you a company truck or rental, and have you do all the maintenance on it using a company credit card. With that in mind, you get informed of where you have to go every day through email, on your company laptop. This allows for a very independent work atmosphere because your clock starts as soon as you get in your work truck in the morning, and you get to plan your route to site yourself and meet up with your partner at said site, instead of having to jump in to a van at a set time every morning.
My manager was nothing short of amazing, and was extremely understanding and kind (experiences may vary from manager to manager though, ofcourse).
Now on to the bad :
Work started to slow down, and because of it, they laid off a lot of technicians, including myself.
This is understandable. However, while I was employed, I got activated by the National Guard on multiple occasions, sometimes for 2 weeks at a time. During these times, Ericsson actually still paid me part of m
ProsAmazing work/family balance. Very independent/left alone. Strong focus on safety.
ConsThey pay you while serving your country, but fail to mention they'll take it all back if you get laid off.
Questions And Answers about Ericsson
What would you suggest Ericsson-Worldwide management do to prevent others from leaving?
Asked 19 Mar 2017
Talking about big ideas is fine how to have it implemented is equally important. No matter how big is your idea but if you dont have the right set of people with the right kind of attitude to have it implemented ,your ideas would just remain a dream . Unachieved.
Answered 30 Mar 2020
Stop hiring people less capable than we are . There lies no potential growth. Their responsibilities also falls on us which leaves us no scope for improvement.
Answered 29 Mar 2020
How does someone get hired at Ericsson-Worldwide? What are the steps along the way?
Asked 21 Feb 2017
Direct interview
Answered 25 Feb 2019
Apptitude and inter your process
Answered 28 May 2018
What is the company culture at Ericsson-Worldwide?
Asked 16 Mar 2017
Good for relaxing and for people who butter their management
Answered 21 Jun 2022
Taking credit for the jobs they have not done is the attitude of people now a days in this company.
Answered 1 Apr 2020
How should you prepare for an interview at Ericsson-Worldwide?
Asked 21 Feb 2017
All you need to say is ..yes boss.and you are in the system.
Answered 29 Mar 2020
Before interview back gound study of the organisational and its business
Answered 5 Oct 2017
Why did you leave your job at Ericsson?
Asked 19 Mar 2017
Being a fresher , i was looking for competitive people ,but management failed me.They were incompetent and were immature in their approach, so saw no potential growth personally or professionally. they were more inclined towards their revenues than focussing on their employees who were part of the Ericsson family. My suggestion for fresher would be not to start your career with ericsson until your so bad to deliver anything good .Being a fresher you have the zeal in you , dont get trapped into a company which doesnt value your individuality or your ideas.
Answered 7 Apr 2020
Need professional growth in carrier to motivate capabilities i have in me.
