A strong supportive culture, Professional growth is a priority, Liking the people you work with and Work that is challenging and requires you to grow
A strong supportive culture
I’m not talking about the superficial cultures that have become increasingly popular and are defined by having Ping-Pong tables and kegs. A truly strong culture offers mutual support, promotes trust, rewards employees’ efforts, and ensures that employees know their work is meaningful.
Professional growth is a priority
Instead of growing employees' skills to match the companies needs, great companies look for ways to grow the company based on employees’ passions. They continually ask employees what they are interested in doing and how they would like to see their career unfold.
Liking the people you work with
Since we spend so much time with our co-workers, it’s important to like and respect them. Working with people who are supportive and understanding fosters personal connections and professional growth.
Work that is challenging and requires you to grow
People inherently want to be challenged so they can continually grow and learn new skills. Great companies expect their employees to rise to challenges and be completely engaged.
It was an organised setup with set protocols of working mechanism
As mentioned above it was an organised setup with set protocols of working mechanism. They had trained the entire group of about 20 of us for about a month. 10 days of English language and accent training (since we were hired for a US inbound calling process), followed by a 20 days process training and orientation. After that there was a period of OJT for about a week. Out of 20 of us only about 10 people got inducted on board. Once we acquired experience, they used to train us for their premium products. We used to have training sessions for any product update or for any premium products or services.
This was an amazing experience for me as i got to work for a contact centre for the 1st time in my professional life. We used to get paid on 25th of every month. We were given free breakfast/meals (as we used to work for US shifts).
The only reason i left FIS is that one of the premium process i used to work was shifted to their another contact centre in Phillipines and thus it reduced our earnings significantly. Since I am the only bread winner for a family of 4 i had to move on to different company. But i wish FIS the very best always!!
Well FIS is a company of many names ...efund , Fidelity Information service, FIS global etc.Some people confuse it with fidelity investment which is complete different company and has no association with it. I gave the interview in 2011 and after joining i found out that the person who was interviewing me was not employee of FIS at the time of interview . Bingo !! On joining day you might get a big surprise once you buddies turn up. Well there are very projects here in gurgaon and just abt 120 employees though there is a strength of about 750 employees of BPO.Well if you want a healthy life balance with little work this is the company for you. You can find many people with 9 year of experience working as software engineer in the company and then there are the managers who manage nothing not even themselves.Also there are 3 designation before team lead designation and it may take you years to be a team lead.
FIS is the world’s largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 110 countries. Headquartered in Jacksonville, Fla., FIS employs more than 37,000 people worldwide and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.
I am working in BAT -Business Intelligence Vertical as Analyst.
In this vertical, I learned lot of the things such as excel,power-point, analysis, people management,initiate idea to stakeholder to improving business etc,.
Healthy environment, Co-workers are too good, I enjoy my job.
Our Managers are very good, they always share motivational thing with us which help to grow in our future and definitely learned new things.
On a typical day at my workplace, I develop course modules on various e-learning tools- Articulate Storyline, Adobe Captivate etc.
These course modules are prepared based upon the raw content provided by the clients.
At first I need to analyse the raw content in the stand point of expected audience. Converting the content into sequential flow of information is the next step. These sequences are then framed into several storyboards.
Working here boosts me a lot in terms of self motivation and keeping abreast of new things in instructional design domain.
I have learned what team spirit is, and how a dream works when a team works.
Nothing hard here, if the employee is sincere and responsible.
The most enjoyable part is, we don't work for designation. we all work as a team and hierarchy doesn't prevent us to share ideas.
Prosfree launch, flexible work hours, free transport
. It's more a financial company than a software company
. Join this company only if you are jobless or stuck in a dead-end job or if you get a very senior profile like Senior manager, director , VP or architect .
. You should not expect any career progression here as their main objective is to get the job done by you and use that to further the career of people in management and their sycophants.
. HR is mostly useless as their main job is to post favorable online reviews manage/edit poor ones and project every management decision 'in interest of business' .
. Their appraisal process is big farce . Giving credit to someone else for someone else's work is common , given mangers prefer verbal communication over email to evade accountability.
. Work-life balance varies from project to project.
. Benefit including medical insurance is decent enough.
Having worked at Worldpay for about 5 years now,I can say that it's a great place to work at. The work culture is great and you do get to learn quite a lot from various teams and stakeholders.
In terms of management, I believe in it and I do think that there are better things to come in time however as any other growning company, it has to go through the challenges and obstacles and make its way by overcoming them.
Working as an analyst, I can say that the hardest part of my job is to keep all the stakeholders satisfied and facilitate proper communication to avoid any gaps.
I enjoy my work as I get to deal with different people all the times and it could be challenging at times which obviously could be taken for a learning.
ProsFlexible hours, open discussions, availability of higher management
Tech support (Former Employee), Mumbai (Powai) – January 20, 2015
Cons: high politics and unprofessional management including hr
FIS Mumbai (Powai) center is lead by highly inefficient people who are big players in politics. work is not the criteria to retain people.Promotions, hikes are decided based on your relations with seniors...lots of politics and manipulation being followed..
One day you would be rewarded an award for great job and the other day, they will throw you out due to politics saying your performance was bad.
if a person complaints and quit the job then that person has no chance to rejoin the company.
Complaints at any level does not make any difference.
ConsCons: high politics and unprofessional management including hr
It is basically a captive organisation where Indian employees are treated like second class citizens by US employees.
Quality of work which comes from US clients are poor. Many people are stuck here as they are unable to get job in competitive Job market due to lack of desired skills.
Compensation and work life balance is good here compared to Indian IT service companies.
Free benefits like cafeteria services and cab facility are always a bonus here.
Over All this company is good for Mid level career professionals who wants to settle down for a while,spend 4-5 years of stable life and move on.
ProsLunch, snacks and Dinner at very nominal cost
Conslack of quality work, captive organization model where US employees are the drivers
Good for the beginners, good domain knowledge can be acquired, boring workplace, poor management system.
As a beginner, its good to gain ample amount of domain knowledge.
The work place is not that happening n little boring. Very less opportunities/exposures provided to learn new technologies which is a loss to a new comer in IT industry.
Management is not that great and quite influential which makes it difficult for an employee to grow, descent amount of politics.
Other facilities provided are good but lack of motivational activities which is essential to encourage the employees to enjoy the work too.
Overall good company to gain knowledge on one's own ability and comfortable to work without much expectations.
High hopes for this place, but they treat their most qualified people like trash
Was excited to start here initially. Came in with a group of people as the first wave of folks in the new Houston location. We all got along with each other at first, but it quickly turned into a social experiment when some of the people you got along with during training and depended on you for answers and info quickly turned on you once they were given managerial roles. Ironically, management seems to be the least qualified and are hired more for their ability to discipline their employees rather than knowing how to resolve issues. That's when they show their incompetence and will abandon you to deal with all emergencies yourself. The few managers that tried to make a difference and seemed knowledgeable were forced out within months of entering the new center and were replaced with a management team that only seemed to know how to take lunch orders for each other. Same went for qualified techs. Witnessed a team of almost thirty reduced by 3/4 in less than a year with the most qualified team members leaving within the first six months for other opportunities. Also, lots of favoritism. The only place I ever worked for where the most experienced are treated the worst by the least. Level 1 is allowed to completely pass the buck to Level 2, which in turn does the same to the Senior Level. Senior Level drew the short end of the stick in this company. The only way hard workers seem to get "promotions" (they have sneaky ways of making you take on more responsibilities without compe
Technical Support Supervisor | Atlanta, GA | 18 Sep 2013
Fair to Good
A typical day in my position at WorldPay involved the review of technicians' performance data (in both the incident documentation system as well as on the Automatic Call Director), checking the status of a variety of incident and request queues, the unruffling of feathers where issues were escalated, the creation of processes and procedures (both minimalist and extensive), the analysis of data (oftentimes in Excel) in support of large-scale IT initiatives (the roll-out of Windows 7 across the enterprise was a recent one), the updating of project documentation, inter-team communications with server, storage, network, firewall and other technical teams towards the resolution of technical issues and the sharing of feedback with my team and management.
What I learned at WorldPay: my Service Desk technical skills were expanded considerably at this job as there were numerous proprietary applications with complex issues and there were many opportunities to jump in with the team answering the IT internal hotline as staffing was lean. Additionally, I learned more about the technical workings of computers and laptops as that department rolled up under the Service Desk (I had a subordinate manager who was directly responsible for the management of these Desktop team). My hands-on experiences with both Active Directory (oftentimes via the use of the Hyena tool) and Exchange 2003 Administration were considerable, as well. User access administration was a large portion of the Service
Prosconsiderable number of technical learning opportunities, decent amounts of autonomy, handful of truly intelligent and helpful technical support
This review mainly applies for the Prepaid Card division in Sunrise, FL where I was hired.
Most of the people there seem nice, the Sunrise location is great because there is alot to do during lunch. You have many options to choose from in terms
of places to eat and things to do because of the Sawgrass Mall and the commute is fairly light around the immediate area.
However, there seems to be several problems here that anyone who is joining FIS should be aware of off the bat.
1. There are layoffs almost every three months, the very first week I was there they had a wave of layoffs and one of the middle managers in the division was let go of
just before retirement most likely to deny him full benefits
2. The company HEAVILY favors offshoring to India, I was a Programmer Analyst and during my time there I was on two Kanban teams. The first team had 15 people and 2 of them
were in the United States: me and the team manager. The second team I was on also had about 15 people and I was the only onshore person here. The vast majority of your coworkers
will be based in Chennai, India which is 9.5 hours ahead of US Eastern time. These guys are very good at what they do, but they also make about 1/8th of what an onshore worker makes.
Between this and the layoffs this shows you how much management cares about cost.
3. The division is very siloed. Part of this is because the systems are very complex and there are many legacy components still in production. Another b
ProsLots to do for lunch, nice coworkers
ConsLow pay, systematic layoffs, heavy outsourcing to India, cowardly managers Hi Scott.
No job Security And Awful Management Department and HR Department
A typical day at work is as normal as any other work place when you start. I learned a great deal about Fraud Prevention. Management is Horrible, you can't trust then this is also the same with their HR Department. They fire people left to right on this Fraud Department. They have several Leads and Supervisors that like to bully people. I was a victim of it there by one particular lead and a supervisor. Leads, Supervisors as well as Management in general have a double standard. They have preference for certain employees but not on others. They fired me for no reason and without warning. Some how they made a story that I was hanging up on a Supervisor line we had to call almost all the time for approval because we were limited to what we could do and if for any reason you had to call during lunch time between 11am to 2pm you would have to keep calling and calling until you get someone. They were busy most of the time and on some occasion they would deactivate the line so that we stop calling, forcing us to get up and find someone. The HR Department didn't even bother to find the facts either. Recently I found an ex co-worker that found out from a Supervisor that they wanted to fired me sooner but weren't able to find anything. In Fact this person was shocked when it found my statistic and how good they were. This person could not believe what happened to me. I still have proof of my stats in case somethings happens down the line. They even made a false claim th
ConsManagement is Horrible to say the least. No job security.
Steer clear of Checks department to save your life
From what I heard from coworkers, there are certain clients/departments at FIS whose employees are generally satisfied with their job even though it isn’t great. Checks is not one of those departments.
1. Mandatory overtime means working 12 hour shifts 5 or 6 days a week. The hours are awful, but because the pay is barely above minimum wage most of us were grateful for the time. At the beginning, bringing home $400 a week felt like a dream but the sheer time spent at work ultimately wasn’t worth it. The schedules are also extremely inflexible, with the less busy morning shifts assigned by seniority to the few brave souls who can make it there for more than 6 months. Otherwise you’re stuck with the night shifts and since this department is chronically understaffed the calls were literally constant for the entire 12 hours. You earned a small amount of sick leave and PTO but it was impossible to use because same day call outs could be a fireable offense.
2. The conditions on the call center floor were also horrible. Uncomfortable chairs and no options for standing desks yet you’re expected to sit there for 12 hour shifts. Time is monitored through the phone system and is extremely strict. You had 2 breaks and a lunch each shift, though each break is spent dashing to the bathroom at full speed then to the break room to check for emergency phone calls or texts before getting back to your seat because the building was so huge it took precious minutes to get from place to p
With so many negative things about this place, I don't even know where to begin in reviewing my experience at FIS Global's lockbox. As the title states, this place is simply a zoo. There is no structure, no work ethic, almost no nothing. Upon my hiring, it took them almost a month to get me computer and front-door access. If that wasn't bad enough, it also took them a month to decide what my start time was for Saturdays. My fellow co-workers for Saturday would complain that I was coming in too early even though I was coming in and starting at the very time stated by my supervisor, almost two hours before any work was ready to be processed. A month later, they finally changed my start time. When I first started, they started training me on the opening function, but because no one wanted to train me or in their own words, "didn't have the time," they switched functions over to date entry. I actually had a person whom was supposed to train me scream at me because I was asking too many questions and wasting their time with only a few days on the job. The person who was supposed to train me on data entry spent more time looking and their cell phone, which no one is supposed to have in the department, than actually working with me. I was trained to open an account one way, but was later scolded for screwing up the account even though my notes backed up the way I had done it. Even worse, because there is no one checking the work and communication is terrible, I continued
Prosokay pay, decent work-life balance
Consno work ethic, too much music playing, no assistance given, abysmal training, no structure, sloppy management and employees
Very demanding work performance and no compensation.
I've been employed with the company for 3+ years and everyday since December 2012 I've been searchingrate something else. Management tends to set high goals for their Collections Dept and when the million dollar amount is collected for the month they want force feed you the idea that 1% of what you brought to the table is fair!
If they discontinue commission for this job all tenured agents will leave! The starting pay rate is atrocious and the preferential treatment that's given to those that brown nose is ridiculous.
I've worked with the company long enough to see many come and go. You are given annual merit increases between 06¢-19¢ If you're a standard floor rep (and that's per year and performance based). I can guarantee you will never see above that amount regardless of perfect attendance and what millions of dollars you bring in.
Management acts accordingly depending on how they "feel" about you and not performance. The turnover rate for my department is astounding and the only reason is because management does not compensate or reward for any actual "hard" work. If you're given the example of the agents that make exorbitant amounts of money in commission, take it with a grain of salt because those are the agents that are shown extreme favoritism.
The false promise of working 1 weekend a month for full time employees hasn't been true since 2011. And the management handles supervisor calls in a fashion that's distasteful. For example, you would have an irate consumer
The best parts of this job are the people you work with and the benefits start right away. Its a call center environment and I averaged about 90 inbound calls a day. The job title is fraud associate and the idea is suppose to be fraud prevention and protection but the guidelines that they set for you are customer service orientated and they place to many restraints on you when it comes to verifying security if you think the call is suspicious your not allowed to ask any probing questions with out getting permission first. Some of the management is good but for the most part they don't care about you, to them you are just another cog in the machine and are easily replaceable. I was given 2 months to improve my QA, during these 2 months they were constantly changing the procedures and security verifications and scripts giving us usually one email and a week to adjust before they penalize you for it. I would come in from my day off and procedures would change would change majorly and they would expect you to adjust immediately with little explanation on what actually had changed. My team leads and senior reps were awesome, but the over seeing manager dragged his feet on everything and would take up to a month and sometimes longer to get back to you on anything. He was more concerned with taking smoke breaks and talking to other managers. I would have to walk past his desk to see if he was even at work. He was never out on the floor with his team. This company does not care for t
Consmanagement, constantly changing procedures, personnel and upper management, mandatory OT
LOW PAY! HORRIBLE MANAGEMENT! MESSY OLD EMPLOYEES!
This company is a job mill where you just get hired easy and fired easier. The employees hate their job and the company but in Alabama, especially the Tuscaloosa/ Northport area there isn't much else available but fast food restaurants and temp services. I would tell anybody to NEVER work there and NEVER EVER recommend working their to anyone you know.
If you do collections for them they will say its 8.00 a hour plus un-capped commission and then point out a selected few who make the commission. But the kicker is the rules and quotas for commission change every other week so you will NOT make commission...so what happens next? After you start missing commission they start coaching, then after a few more coachings its a write up and after that you are fired before long.
All in all, its a cheap almost...well it IS a criminal company in my opinion because they DO violate the FDCPA and will make you as an employee do it!
As a matter of fact, any college students who were contacted by FIS or "Complete Payment Recovery Services" during March of 2012 through May 2012 you were the people they were breaking the FDCPA with because they never sent any of you any letters in the mail prior to contacting you to collect on your rented text book. This is 100% true, so if you know anyone who ever said a collection agency called them about a text book they rented and they were collecting on behalf of Barnes and Noble but they would not move forward with the reason why they were calling because
Prosthey hire anybody
Consbad management from the top down, low pay, bad hours, horrible environment
Do not work in Credit. Let's start with the fact that almost every other department is allowed to have their phone. In Credit Its an automatic final if you are seen with it or if it RINGS!
You will have 30 mins a month of unscheduled time form your desk. So ladies if its that time of the month, or if you ate some bad food. Maybe you're thirsty from taking calls back to back and need a drink. You are only allowed to leave on scheduled breaks or your lunch. So they force us to work a mandatory 10 hours extra a week and you can't even use the bathroom when you need to. Go over the 30 mins of unscheduled time by 1 second and expect a writeup ( Get us to writeups, if you work at FIS for more than 4 months you'll have a desk full of them) 4 writeups of going over unscheduled time in 1 year of your employment TERMINATION.
You will be written up for everything. Calls have to be scored at a level of 95% or higher. YES a 90 at FIS is a failing quality score. To put it in perspective if you do 2 things incorrect on a call its a FAILURE! (Example forgot to say customer name, or put the customer on hold for more than 2 mins)
The calls are repetitive. Don't let them fool you. They will teach you 3 skills. However, because the people who control the calls you receive are all the way in INDIA! They will probably give you one single skill ALL DAY LONG.
Management wasn't bad, very little micromanaging is a plus. However, my Manger wrote me up for some ridiculous reason. I didn'
Questions And Answers about FIS Global
How did you feel about telling people you worked at FIS?
Asked 1 Apr 2017
Because i want to move the next level in life
Answered 25 Jan 2019
Help to the job seekers learn about the company by being objective and to the point
Answered 17 Nov 2018
How are the working hours at FIS?
Asked 1 Apr 2017
Fine and I prefer it.
Answered 5 Apr 2018
Quite reasonable working hours.
Answered 5 Apr 2018
Is it compulsory to go on weekend to FIS?
Asked 3 May 2017
Yes,as per your team lead
Answered 17 Apr 2018
Yes, as per job nomenclature, may be possible to have a round for special work on weekends for FIS Global.
Answered 5 Apr 2018
How should you prepare for an interview at FIS?
Asked 2 May 2017
Good process knowledge
Answered 17 Apr 2018
Good process knowledge
Answered 18 Jan 2018
What are the shift timing in FIS for finance domain?
Asked 4 Apr 2017
7.30 am to 4.30 pm for back end operations for American Express (GDN/CST)
Answered 27 Dec 2018
It's UK shift. Starts at 11am and ends at 3:30am. Shift can be anywhere in the above timungs