Fidelity National Financial India, Bengaluru as Assistant Team Leader. My responsibility was to manage the day–to-day planning, performance of each process and problem-solving of a team of agents to meet with the required service level components, standards and Quality of the process, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Client and Management. To offer perfect quality. Recommendations for product and process development based on customer feedback and analysis of the same. Conducting performance appraisal for the team. Compiling reports on team’s performance and customer feedback. Work very closely with team members to solve customer problems. Also understanding agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management. Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business. Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations.
1) Very poor management
2)First company where I have seen leads doing the management work
3)No extracurricular activities.
4)They agree to their client like anything
5)Still using legacy systems which has become obsolete everywhere.
6)No support to learn new things and in case you do any kind of certification(related to the project also), there is no reimbursement policy.(as they dont have money)
7)Their vpn will never work. For this also you are only responsible because the blame gonna come up to you only like why did not you tell them, your connection is only slow etc.
8)You are not allowed to go to sports room
9)you need to fill 2 timesheets in which you need to mention what you worked upon on every date.
10)You need to remember lots of passwords bcoz of no sso. first machine, then vpn, virtual machine, then oracle then many internal stuffs.
11) Your mobile will be under mdm (in case you want to install outlook or teams in your phone to take status call which eventually everyone does)
12) No beneifts for employess.
13) You need to attend status call everyday plus some kind of call bcoz of work which you do.
14) Life is miserable if you are a developer.
Everyone has twenty four hours a day. morning, I usually wake up, brush teeth, wash face, get dressed at 6:15 am, then I have a breakfast and go to school at 7am or 8am. My sessions usually ended the morning at 11 o'clock. then I would go to lunch and rest. My evening started at 13 pm. I will practice what's the lesson learned in the classroom in the morning. I sometimes go running, playing soccer, ... at 17 pm. evenings, I often spend time learning to see the documents and prepare new lessons.
It was a good stay, tv for me and English speaking people was poor, no CNN, BBC or Sky news. Most hotels these days have at least one or two English speaking channels.
There also could have been tea/coffee making facility in the ro
THE STAY WAS COMFORTABLE. TO MAKE IT BETTER FOR ENGLISH SPEAKING CUSTOMERS, THERE COULD BE CNN, BBC OR SKY NEWS. ALSO, THERE WAS NO TEA /COFFEE MAKING FACILITY IN THE ROOM
Overall 2.6 years of experience in US Title Insurance Industry.
Identifying proper property search by verifying with the given APN and Legal between Title Order Sheet and Tax Sheet, etc.
Pulling all the documents identified in the PI(property index) pulled from Title Point and running by identifying starter and FVD.
Verifying GI(General Index) pulled from the Title Point and identifying the liens like federal tax liens, state tax liens, any judgments and matching with SSN number if available.
Preparing the Preliminary Report by inserting the required codes in the Softpro application.
Uploading all the documents into Smart view.
Citrix – ProForm & DataTree
Fis, is a first company I worked with. I will always love my first job.
We have our daily target, weekly and monthly targets. We are paid thrice times incentives (daily, weekly, monthly). so the salary I is to get was sufficient for me. From FIS I've learned how to take chats in a professional way. I've learnet many things from my first job. my typing speed, meeting targets, motivational session, personal meeting about goals. daily performance discussions. There was no hard part in job with FIS. Teamleaders, Mangers, Teamcoach everyone was friendly and happy to help numerous times we call for queries So didn't found anything tough.. I've loved and enjoyed my work place with FIS.
The company provide me an opportunity to learn new things and develop myself. Below i have highlighted some of the points:
• Pride in the quality of my work and willingness to perform even the most menial task to remove project obstacles and get the job done.
• Ability to communicate new ideas or problem solving scenario which help the department to come up with positive results.
• Excellent skills in guiding, motivating, training and mentoring to colleagues as well as new candidates.
• Strive for continued excellence and eager to learn new things which will be beneficial for the company.
• Good in dealing with the documentation and provide extensive ideas to improve the process.
Please don't join this organisation at all. You will be made to work day and night and on weekends as well without pay. My two year appraisal has increased the salary by 1500 only. They don't give any perks, like internet allowance etc. Micromanagement by seniors. At the end of the day, you will be depressed by working here. They have old 2005 codebase. Best of luck maintaining it.
I have become quite dull and learning zeal has vanished after joining this company. They will tell you it's flexible work hours but it is flexible for the company (eg: will call you at night, morning if there is a issue) not flexible for us.
ConsGruelling hours of work, with no scope of improvement, stagnant work
FNF was a fantastic place to work as it being a small company, provides lots of opportunity for people with potential to grow up the ladder. The management always allowed you to experiment and learn rather than spoon feeding. Day was always busy with people competing against each other to achieve their numbers and targets. Co-workers were very supportive and had high regards for management. The hardest part of the job was the rotation in shifts every month. However, being responsible for large teams and the faith senior management had in us was the most exciting and enjoyable portion.
I was heading the IT team at Fidelity National Financial India and managing entire IT operations. Weekly Management Reviews, Break the Mould, Floor walks, Meeting the Operation people understanding their IT related problems. Weekly team meeting and One on One with team members sending the MIS reports to Country Head and CEO. The hardest part of the Job was there was no domain specialist to manage the infrastructure. I had learned a lot of new management skills and technology Security products. The most enjoyable part of the job was working with our co-workers.
ProsWe had Online Skillset training from corporate
Ya i would say my first was superb!!! since as a fresher i felt the environment was too good because i entered the job as soon as i completed my college days so they gave such kind of environment and day by day i learnt how working days will go differently than college days and even my colleagues co operated with me to learn the process because it was one of toughest processes in the company and my hardest time was when i was teaching my trainies but i cleared it as easy as i would since i was having teaching experience also previously and i enjoyed a lot with process since it was teaching me new scenarios day by day.....
I've worked at the company for several months and witnessed the weekly firings and job abandonment. There is practically no job security here and everyone works under the mindset of "Well, I'm probably next." Few make it past their first month of work and it's rare for some departments to hire more people to fill vacated spots, leaving an increased workload for those who remain.
Several departments have weekly mandatory overtime, sometimes reaching as high as an additional 9 hours of extra work per week. This can go on for weeks, so don't work here unless you're willing to sacrifice all of your time for this company.
Employees receive only the most basic training before being thrown on the phones and often times the computer system makes it impossible to find necessary information, leaving employees to either guess or outright lie to callers. As well, when customers ask to speak with supervisors, callers are more often than not transferred to other regular agents who management has told to answer supervisor calls without any supervisory training, simply because they cannot keep an adequate number of real supervisors on staff.
And then there are the actual calls that have to be answered. Over 70% of calls are likely to involve an irate or completely unreasonable caller. So if you already lack faith in humanity, again, don't work here. You WILL deal with hourly mental and emotional abuse from callers.
The one thing I liked about this job was the coworkers. If it weren't for
Conscallers, poor company management, inadequate pay, lack of information, not enough training, not enough staff/supervisors.
Productive environment with average benefits. Not much room for advancement.
I would take calls and emails throughout the day. I would train/manage several employees each day to improve at their job. I worked at Fidelity for 13 years and learned so much over these years. I answered phones when I first started then finally became Director, Vendor Management. I assisted the entire office with my expertise over the years. I would assist/resolve client calls and issues, speak with inspection companies across the country, Canada and Puerto Rico. When the customer service department could not locate a specific inspector for a property that needs an inspection, I would be the final route to locate someone. When I am given a task, I work on the task until it is complete. I like a challenge. The management inside of the office was great to work with each day. I worked with them for several years and maintained great friendly relationships inside and outside of the office. I was friendly with everyone I worked with. I enjoyed training them and teaching them my tricks of the trade. The hardest part of my job was speaking with irrate customers. We would contract inspectors all over the country so their eyes are our eyes. If the customer disagrees with something the inspector thinks, they would call me. But I would always make sure the customer is happy after I speak with them and resolve the issue. The most enjoyable part of my job was when I would be able to save the company thousands of dollars a month by reducing the inspectors fees minimally due to the volume
FNF-LoanCare is a great company to work for. Management provides regular employee morale boosters and incentives. Benefits package is excellent.
Fidelity National Financial is overall a great employer. The benefits package is excellent. Management provides regular employee morale incentives and boosters. Management is fair and understanding. FNF-LoanCare services over a million mortgage loans nationally with 6 locations in the United States. The Document Control department however was understaffed , consisting of 6-8 personnel on the non lien release side, which supports all company departments for all locations nationally to obtain necessary documents for departments such as Foreclosure, Bankruptcy, Property Preservation, and Customer Service to name a few. Therefore, in this department, task numbers are very high due to being understaffed. A typical work day is very productive and also timelines are tight. Paygrade was unfortunately mostly equal for all team members in the Document Control Department. I personally had very high completed task numbers, opposed to most of my co-workers who's pay grade was equal to mine. Additionally, FNF-LoanCare is located in Virginia Beach, Virginia, which is a very high commute from my residence in Newport News, VA.
ProsGreat benefits package which includes a fair number of paid sick, vacation, and personal choice holidays, Paid major holidays, Catered free lunches regularly, Morale boosters such as department competitions & company sports teams, Discounts on various hotels and retailers
ConsUnderstaffed to adequately service loans contracted, low pay grade for amount of work performed, lengthy commute
Assistant Vice President | Goleta, CA | 14 Jun 2012
Fidelity National Financial
A typical day at work began about 7:30 a.m. simply because there was so much anxiety about meeting deadlines, addressing employee issues, coordinating work, etc. I was assigned areas of tax and accounting that were absolutely new to me. We were acquiring companies, expanding our department with employees just out of college, and we moved our office twice before the company moved to Florida.
My manager, the Director, was incredibly intelligent and focused. Our relationship could be a little strained because he was also very competitive and not easy for me to talk to, but we worked well together and accomplished our goals for the department. My co-workers were like family. They were all about the same age (under 30) and enjoyed recreation time together outside of work. They were wonderful people who worked hard and took care of each other. A team both at work and outside of work.
The hardest part of my job was time. Most of my workdays were at least 12 hours, that is after the first year, which were about 10 hours and few Saturdays. Many days, we worked well into the night (my manager and another manager), but the job was never one that gave me a sense of completion or the quality I would have liked.
The most enjoyable parts would be the people, the high level of technicality and the salary and benefits.
Company with corporate focus on the financial sector
A typical day at work found me processing back office work for clients such as Scottrade Bank, Ally Bank, Royal Bank of Canada, TIAA-CREF, and Barclays. I learned to recalculate interest and provide accurate spreadsheet summaries for customers, transfer funds using a teller application, change terms and account settings on CDs, savings accounts, and checking accounts, perform compliance testing for Regulation D, DD, and Z, as well as research problem tickets to resolve possible issues with accounts. I learned to work on a team with others to problem solve as a group, and to lead that group when necessary. I was chosen to attend a week of training in our sister Pittsburgh office to become one of our department's Quality Control associates. The hardest part of the job was often balancing many tasks and clients at once, which became easier with time as I learned more advanced time management skills, delegation, and prioritization. The most enjoyable part of the job was always the feeling at the end of a long hour or two working a difficult ticket when I found the resolution to the problem so that it could be corrected for the customer.
Prosfree department lunches, ability to work independently
Consdifficult work schedule, no weekends off, poor communication from management
Great Company, dependable and caring coworkers, supportive management team. However, limited advancement opportunities
A Typical day include multitasking responsibilities such as uploading daily checks to the general ledger, responding to email inquiry from operation regarding account balances, completing and submitting assigned reports for management, reconciling accounts, adjusting entries, address audit request, assisting team with accounts receivable questions and pulling reports for which they cannot access, review and verify completed bank reconciliations, review outstanding check list and work with operation so they can be voided and new checks reissued, reviewing balance sheet accounts and ensure schedules and support reconcile to the general ledger.
I have been fortunate to be part of a wonderful supportive team, managers in every department who practice an open door policy and always make themselves available even if it means staying late to offer support.
Having a deadline and there is an unresolved issue and having to wait on offices on the west cost to open due to time zone can be challenging.
"Compensation/benefits" is rated less than five stars because I work only about 25 hours a week, part time, and I am compensated accordingly.
I cannot say enough good about how supportive and patient my management is. Additional training is always available, and the "open door" policy is an integral part of their management style. I would hope any company I own would treat employees the same way.
Easiest part of the job is working with the people I work with. Computer equipment is first class, with almost instant IT support if it is needed. Nice air conditioned office is welcome during harsh weather. The office is pass key secured, with a receptionist, so is secure. There is also a security office in the building itself.
Hardest part of the job is the repetitive process, finish one order, then turn around and do it again, and again, and again. The concept is not difficult, though somewhat precise, but does not allow for creative input - it is just a job. If I worked full time I am sure there would be more opportunity to grow within the company, but my current situation does not allow that. No fault of the company, mind you, just my particular situation.
ProsPeople and culture
ConsA job, at least at my lower level. Glad to have it, though.
A typical day on the job in my fraud analyst position was reviewing cases for charge back rights in an attempt to recover funds for our clients. I learned about Visa and MasterCard regulations, federal regulations and the financial institutions guidelines on recovering funds from the merchants on behalf of our clients if these regulations were not met. I enjoyed my direct supervisor he was wonderful! My management team had an open door policy and they were all willing to assist you with any concerns or needs to the best of their abilities. I enjoyed my co-workers and gained some close friendships. My co-workers were well rounded and had a great sense of humor we had fun on a regular basis. The hardest part of the job was the time constraints and contractual agreements we had to meet with the given workload, under staffing and computer systems we had to work with but we always managed to meet our standards. The most enjoyable part of the job was learning about credit card fraud and the fraud recovery process.
Prosthey offered us many discounts through many different merchants
ConsMandatory overtime, and lack of quality training.
Questions And Answers about Fidelity National Financial
What is interview process like at Fidelity National Financial?
Asked 18 Mar 2017
Typing test, managers round
Answered 16 Sept 2017
Just data entry
Answered 26 Apr 2017
What is Fidelity National Financial vacation policy? How many vacation days do you get per year?
Asked 3 Jan 2022
Answered 12 Nov 2022
Every Saturday and Sunday only, i want leave and when you leave announced in that times i want to get leave..
Answered 3 Jan 2022
What is the interview process like?
Asked 26 Mar 2019
It was quite good
Answered 15 Jul 2019
Typing test, aptitude, HR round, Manger round.
Answered 2 Jul 2019
Is there any incentive for Process Analyst post rather than salary
Asked 5 Jul 2018
Yes, based on the posts they used to give incentive
Answered 2 Jul 2019
Yes, as per work...
Answered 30 Jul 2018
How does someone get hired at Fidelity National Financial? What are the steps along the way?
Asked 21 Jun 2017
Our good performance and honesty work and work nature base
Answered 10 Apr 2021
We had a 4 rounds of interview when was joined in FNF.