Dynamic, result focused professional putting forth an experience of 7 years in IT Industry. Computer networking with expertise in Remote Administratio
Career Summary
Dynamic, result focused professional putting forth an experience of 7 years in IT Industry. Computer networking with expertise in Remote Administration and Incident Management.
Professional Strengths
• Having sound knowledge of technical skills with strong leadership qualities.
• Dynamic leader and mentor.
• IT Services Management (ITSM) based on ITIL.
• ITIL V3 service strategy, service Operation and service improvement.
• ITIL V3 Incident, Problem, Change, releases, And Service Desk.
Current Employment
July 2013 till now in HCL Technologies as Shift Lead in FedEx Incident Operations Centre.
• Monitor the CI / Services using HP OMA a monitoring tool provided by FedEx.
• Perform tasks as per SOP’s defined for the Operations (IOC) team to provide infrastructure support services within Scope.
• Responsible to facilitate bridge management, Incident Management.
• Look after the entire gamut of activities pertaining to the day to day activities, Coordinating day to day operational activities all over the globe, Handling of the Incident Management Team. Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation. Create and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Instrumental in creating process Documentation and Run Books.
• Dexterous in handling project Management Activities, transition plannin
I worked 1.2 years in HCL comnet Limited as a network Engineer role
Responsibilities:
• Coordinating with ten engineers across the India (south, west and north region) from Bangalore
• Troubleshooting of the leased lines of customers (MPLS and P2P) for errors, reliability, load, flapping or complete failure and accordingly coordination with different vendors.
• Implemented HSRP on the Cisco 3750 Catalyst Layer 3 Switches, and EIGRP, OSPF on the Cisco 2900, 1900, 7200, 3900 & 7600 series routers
• Installing new HUB s and final cabling from patch panels to hubs, brought newly installed FDDI backbone on -line using Cisco 2900, 1900, 7200, 3900 & 7600 Series Router and catalyst 3750 Switch for interfacing it with the 10mega fiber supporting managed HIB s wiring closet
• Monitor and managed of 4 HUB and 50 branches of network MPLS and Internet Link across India for PNB
• Monitoring all primary links and backup links.
• Configure and troubleshoot PPP WAN connectivity of T1 & NxT1 between Access Router & Remote Access Router complexes to ATM Switches
• Included implementing VLANS and configuring ISL trunk on Fast-Ethernet channel between switches, configuring CGMP & IGMP
• Monitoring and managing network devices and link through Whatsup Gold, MRTG, HPOV and Airtel online web tools also
• Monitoring of WAN Links (Leased Lines / RF Link) using through solar - winds / Whatsup Gold / MRTG
• Traffic diversion on the links on the customer need, Plan, Installs and manages Cisco Switch and Router
• Efficiently utilizing network infrastructur
These are my personal reviews which I have gathered from employees and ofcourse noticed, should have been taken care. I have mentioned this in many meetings with my senior colleagues, but I know nothing much they can do.
1. Recruitment:
Actually Interviewer needs to be trained on how to interview. Also, there should be a selection process for Interviewer as well. I can see there many below average candidates gets through just like that. And its very hard to deploy them to the project. And hence the project escalations and pressure on good resources. At times there are pressure on inteviewer to select the candidate even if they are average as there is a urgency in the pipeline demand. If we are rejecting many, then you will for sure be highlighted to your Sr.management.
2. Appraisal/Rating:
One of the worst mechanism I would say. Those who are known to Manager are the one who gets a better ratings. Background workers will ever be noticed. As a thumb rule, who works hard (or smart or whatever terms) will not get either promotion or good rating. Hence it will have direct impact on their yearly increment. Nobody would ever bother about that. And you will also forget about the rating/increment few years later.I would say there are some good people still stick to the job only because of the location / family constraints. Retaining good talents is not an option at all.
3. Managers:
There are good managers indeed. But again the ratio is very less. I have seen many of
1. Monitoring plays a vital role in NSE. When I am in shift , I’m the only person who is answerable for all Customer active Leased-line's which having 2MB as well as 45MB Links which are connected to Dc, DR, Cochin POP and from that I having experience with multiple BSO.
2. If there any issues like Link Down, Link fluctuation, Reliability lesser than 255, If transmit or receive load increases beyond 1/255, if CRC or Input errors getting increased on interface., I will move my attention to respective customer and I will coordinate to resolve the issue by asking them about modem status, power issues or any other internal issues exist.
3. If the issue is not belongs to customer premises, finally I will follow-ups the issue with respective BSO by raising complaint and they will check from their side, If they found an issue by giving LOOP test or any other cause, they will restore the same. Suppose, they found the same at customer end, they will send an engineer to our customer site.
4. So, I have to make the Link UP through supervising the engineer by checking earth status, devices, cable connectivity etc…, After the Link made UP, I have to get confirmation from our customer end as well as getting Reason For Outage from the BSO for the booked Ticket number and same will be informed to our customer via OMC Noida.Having practical knowledge about NSE Core routers (Cisco 7609, Cisco 2811) and VLAN, SSH, Telnet, OSPF, DS3 Links, STM Links, MPLS, IOS, Fiber technology, APS technolo
ProsAccuracy Behavior Consistency Effort Results Timeliness Team work.
There is good work life balance. But salary and benefits are extremely poor and far below the market standard.
This is a review for the enabling function.
There has been a wide shift in the company culture in the past couple of years.
The work environment has changed from balanced to competitive which is a positive change. Another positive change has been timely payment of the annual bonus over the past two years. Normally bonuses were not distributed within 8-10 months of the end of the appraisal cycle. For exiting employees, the year end bonus was a literally lost money. It is good that this situation has changed.
Now for the negative changes and aspects. The management is top heavy and there is not much space for growth. Almost every two years a level is being added between the grades. For example, there were two levels from E2 to E3 grade and now there are three. There are 9 Bands and grades and each band has 2-3 designations in between.
For a person to reach from E2 to E7 grade / band, he has to essentially go through 13 designations and if you expect a normal growth of a promotion every two years, that's 26 years to reach E7 alone and in all 30 years to reach E9. Normally, a person would have to reach 60 to reach E9. That being said, the retirement is at 55.
Insurance cover is bare minimum and so are the leaves. Additionally, there are no "sick leaves". There is a HR approved Pandemic leave for COVID cases in case you test positive.
There are also some good compensation packages in case of death / disability and death during pandemic. Pandemic support is also good. The m
ProsWork life balance, cashless network for medical cover
Conslong ladder to reach the top, poor salary package, No sick leaves, Limited opportunities to grow, inter-department movement discouraged, package includes variable pay, early retirement age, Bonus recovery in separation cases
1. Monitoring plays a vital role in NSE. When I am in shift , I’m the only person who is responsible for all Customer active 2 MB Leased-line`s and 45MB Links which are connected to Dc, DR, Cochin POP. 2. If there any issues like Link Down, Link fluctuation, Reliability lesser than 255, If transmit or receive load increases beyond 1/255, if CRC or Input errors getting increased on interface., I will move my attention to respective customer and coordinate with them to resolve the issue. 3. If the issue is not belongs to customer premises, finally I will follow-ups the issue with respective BSO by raising complaint and they will check from their side, If they found an issue by giving LOOP test or any other cause, they will restore the same. Suppose, they found the same at customer end, they will send an engineer to our customer site. 4. So, I have to make the Link UP through supervising the engineer by checking earth status, devices, cable connectivity etc…, After the Link made UP, I have to get confirmation from our customer end as well as getting Reason For Outage from the BSO for the booked Ticket number and same will be informed to our customer via OMC Noida.
5. Manually worked in Core router’s Controllers and IOS. 2.Practical knowledge about NSE Core routers (Cisco 7609, Cisco 2811), Internetwork Operating System (IOS), VLAN, SSH, Telnet, OSPF, DS3 Links, STM Links, MPLS, Fiber technology, APS Functionality, Mock and BCP trading & Configuring IP addressing. 3. Commission
ProsAccuracy, Behavior, Completeness, Consistency, Effort, Results, and Timeliness
HCL is one among the most popular MNC's around the world spread over to 33 countries and having nearly 1 lakh resources working for this IT giant. I joined HCL as a fresher and got a training for 3 months on .NET Domain.
A day in HCL consists of a vast amount of experience. The job culture in HCL is so systematic that, it is not just the technical skills will do our day. It has to deal with various set of challenges to conform to the organizational standard values.
I have came across all the phases that have to meet Software Development Life Cycle in HCL. Adhering to the process, sticking to the quality standards through out the phases from Requirement to delivery, is a bit difficult or hard, but the resultant is the one which gives us the recognition that, the necessity for undergoing the standard process throughout the SDLC lifecycle. Really HCL has nurtured me as a Software Professional and gave every platform to lay the foundation to being an IT Professional.
Management in HCL is having their own organizational standards and gives employee the rights to suggest their inputs regarding the management or policies. HCL is in its best in infrastructure and facilitites.
Without a team, I never can be termed as a Software developer. I'm a part of a team in which we have to do our assigned tasks in co-ordination with my co-workers and letting the deliverable handed over within the project timelines. I'm very well versed with the team and is able to create the positive env
ProsJob Security, Good Work Culture, Positive Environment
Involved in Data Center Consolidation through Cisco UCS and VMware Infrastructure.
Installation, Configuration, Administration and Trouble shooting of ESX 4.0, 5.0, VCenter and VI Client.
Reconfiguration of existing Virtual Machines through Virtual Infrastructure (VMware 5.0) (E.g.: Drive Expansions, Adding Additional NICs and Memory, etc...)
Creating and Managing Virtual Machines and Templates
Performing Snapshots, Cloning, Cold Migrations and Hot Migrations
Managing Storage LUNs allocation for ESX hosts
Installing and Configuring Virtual and Physical Servers.
Involving in Logical migration of the servers through Plate Spin tool (P2V).
Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS)
Managing and maintain CICSO UCS platform of the Physical environment of the project
Troubleshooting for Cisco UCS in Production environment.
Experience deploying firmware updates in a Cisco UCS environment.
Knowledge on different Hardware Components in Data Center like Cisco UCS, Blade, Networking & Storage Equipments.
Knowledge on Storage Array Networks (SAN), Network Attached Storage (NAS)
Basic Knowledge on Networking (Switches, Routers, VLAN)
Providing remote support to Customer’s Active directory infra-structure.
Managing and Maintaining the Domain Controller.
Good exposure on Troubleshooting Active Directory Services (ADS), DNS and DHCP Services
Installing and configuring new Servers which includ
Working with HCL India (Contractor) Specializes as SAP EAM-PM (Plant Maintenance) &
Net weaver MI-MAM (Mobile Asset Management) senior functional consultant with 6.3 years of extensive experience in strong functional expertise in SAP PM, MI-MAM (Mobile Asset Management) and implementation, customization, enhancement, system integration testing and production support & maintenance activities related to SAP/R3 (Plant Maintenance) implementation Projects. Configuration expertise in Plant Maintenance Objects and use of Notifications, Orders ( Breakdown, Refurbishment, Preventive, calibration, shutdown ), Confirmations, Completion Confirmations, Permits, Task List, Plans( Single Cycle, Strategy , counter based ), Maintenance Items, Requisitions, Reservations, Technical Objects, Functional Locations, Equipment, Bills of Material (Equipment and Material), Assemblies, Work Centres, Capacity Planning. Test Equipment Management, measuring point’s characteristics, on full life cycle project implementation from system analysis, developing process design, well versed with PM integration points with other logistics modules PS, PP, FI/CO, MM, and QM.
Testing, training, and deployment to post go-live support of a wide array of system users. Proficient in conversion of business requirements into functional specifications and technical specifications for solution design, development, unit and integration testing and other aspects of software development lifecycle. Responsibilities include
. A recognized industry professional around 2.10 Years of IT industry experience in Application/Production Support, Release Management.
. Currently serving as Software Engineer with HCL Technologies, Bangalore.
. I worked majorly in /Application/Production support/Release Management
and Change Management projects which include (L1 & L2).Mainly into
Release Management and performing releases using tools: 'Team City'
,'Perforce', Hermes Portal', 'Daemon Installer', Putty. Also have worked in a
Monitoring team for 6 months for the same client where in I used to do ITRS
Monitoring, performing health checks for various applications and used to raise
Incident and service requests for the client requests using the JIRA tool.
. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
. Coordinate with Change Management for CAB meetings and also ensure correct and consistent data is provided to the Incident Management process.
. Engages in avoidance of interruptions (proactive Incident management) via a trend analysis of important services or historical incidents.
. Gained functional skills in analyzing the client requirements, translating new ideas into client's solutions including opportunity identification, requirements, development, delivery, support & analysis and documentation.
. Project exposure to SQL queries, Hands on Experience in documentation, Application Support , working on wiki updating and Maintenance of Applicat
Productive and professional work place that values healthy living.
Completed my education from Richard Stockton State University of NJ with a BA in Graphic Design/Animation Graphics (1993) and BS in Computer Science (1999). In past 15 years I have had the opportunity to be employed by several major corporations with leadership experiences which shaped my career. The companies I have worked for are: Johnson & Johnson Health Care, Abbott Laboratories, mTv Networks, Citigroup, JPMorgan Chase, Hatchet Publishing Group and Commerce Bank ( AKA - TD America) along with operating my several home businesses in partnership with - Mary Kay Inc., and Henna Designs.
While working at Commerce Bank (1998-2000) as a Branch Manager, I was given an opportunity to volunteer to test the On-Line banking application which became my passion and goal to provide the most user friendly access to our customers/end users. I then returned back to school to complete my BS in Computer Science. My passion to provide ultimate user friendly access opened the doors to transition into Commerce Bank's IT team full time to test the On-line application. This was just the beginning of my Corporate career. Shortly thereafter, I joined Citibank (AKA - Citigroup or Citi ) where I worked for nearly a decade. At Citi, I had an opportunity to work in various different areas of Information Technology and acquire a flavor of different technologies. Here I mastered analyzing, understanding and delivering Organizational requirements by understanding the business structure,
ProsWork from home flexibility based on need
3.0
Customer Service Representative | Duluth, MN | 1 Feb 2019
Make a quick buck but not satisfying work
A typical day at work includes logging in on time, getting your systems going, checking if there's any new emails/announcements, and getting on the phone. Phone calls vary and callers are typically just trying to get something done, not overly crabby. But when you call the help desk with questions or escalations, be prepared to wait 10-45 minutes, leaning more towards 20 minutes or more on average. And once you reach the help desk, it's like playing roulette - which help desk person will you get and what mood will they be in. This is more stressful than the callers, as you often get snarky responses to your questions. You feel stupid, incompetent, and angry as you go back to your caller. The rest of the call goes fine usually. You note the account. You hang up. Next call.
The job is pretty straight forward and you are trained well. However, training can be hectic. I have yet to see one training class not have major hiccups in the location of training, the availability of laptops for the training, the availability of the trainer for the training, and even the length of training. They did get a new training room built on the first floor so that has helped out some.
I went through two trainings. I started at one project with two supervisory type people and several that you could also talk to for help with stuff, experts. I learned my job, liked it overall. But I switched desks four times within 2 months I was on the project and had to share my desk with other agents, somet
Aggressive Focus on targets, poor management, pay issues, disgusting facilitates.
The work is thankless a lot of the time. Salary is very low (10.77 per hour 37.5 hours per week) and there are no real extras other than a measly 200 euro bonus at the end of the month, although this had many MANY factors on whether on not you would receive the full amount (call quality, targets etc) sometimes you could get free pizza, maybe once every 3 months..Direct management can turn on you very quickly if targets aren't met, as it directly affects their own large bonus if the team hasn't reached their own targets. There isn't really support or coaching offered when not reaching these targets. I was often threatened verbally and by email that if said targets weren't met this would lead to dismissal. So it goes without saying office morale was very low. If you need to use the toilet you were restricted to 10 minutes which was timed down to the second. if you exceed this allowance you could either stay back at the end of your shift or have it deducted from your already low income. Payroll issues were quite frequent also when having issues with pay you could email your direct manager although this will probably fall on deaf ears. No paid sick days either. Worked for this company for four years on two separate teams, within my first 2 years I worked on an outbound dialler ringing customers who specifically asked not to be called thus having an argument with disgruntled customers who simply didn't want to cold called which was understandable. In my last two years I worked on
I was hired as a Shift Lead and performed the function of a Team Lead with no compensation for it. They taunted me with the title change for over 8 months saying it was being processed but, never went through. I have several analysts that worked under me that performed overtime upon companies request and were never compensated for it. I was released from the project and benched without any notification or reason given.
They give you 30 days to be picked up by another team. If not picked up, your are summarily released. I got no replies to phone calls to HR or to other project teams. I was never officially informed that they had put me into the "Exit Management System". Two weeks later when I was given a reason they said it was the client that requested my removal with no prior complaints or service issues. I NEVER received any reason for my removal despite multiple written and phone requests. I was told that the client always gets what they ask for. When you enter EMS your are officially benched. If it was due to downsizing you may be picked up quickly but, if they have put a mark on your Benched status of being removed at client request this puts a flag on your status and no other teams will touch you.
I have been asked to lie to the client and have been commanded to issue write-ups for subordinates that didn't deserve them so that upper management looks better to the client. The problem with this is none of the upper leaders which changed every 3 weeks had ever met a
ProsAll the coffee and Tea you can drink
ConsEverything else unless your from India
2.0
Customer Service Representative | Belfast | 1 Jun 2019
Everything
The trainee itself is essentially to know that your cable of getting onto the phones but it rushed and by the time you actually reach the phones, the majority of what you learnt isn't even need. The scripts are helping but doesnt contain as much information to answer the random questions you'll get from customers. Trying to find a team leader/manager whose available to help you I'd honestly say is a nightmare.
Buddying up is probably one of the things you might want to bring a facemask for. I was buddied up with people who smelt bad or didnt know what a shower is. Although there personality's where nice it was hard to focus on what they where doing based on how they smelt and having to sit so close to them to actually see what the heck they are doing onscreen till your able to actually do it yourself - when your trainer believe you are ready to while buddying up. Most people wont like being buddied up with nor explain anything to you while being buddied up. The more questions you ask the better.
They say you have benefits like being able to go to the gym at a discounted rate etc but within 3 weeks I was getting mixed information about what benefits we actually get. Other than being able to have a comfort break when stressed (which is 10 minutes a day - in a place where your on calls literally none stop till you r scheduled breaks kick in which sometimes you might be on a call over them and have to wait to finish the call to actually take your scheduled break)
The of
ProsLocation
ConsEnvironment, no benefits, barely any help etc
Questions And Answers about HCL Technologies
What r the work timings?is it possible to work on general day shift.
Asked 11 May 2017
Sir company time 10to 6am
Answered 24 Aug 2019
No problem any shift
And anytime to company works
Answered 29 Jul 2019
Why did you leave your job at HCL Comnet Ltd?
Asked 21 Mar 2017
Company is the best performance.
Answered 20 Oct 2018
Fresher recuirment
Answered 17 Sept 2018
How often do you get a raise at HCLTech?
Asked 15 Nov 2022
16 month once
Answered 5 Jun 2023
No proper career growth and Hike against my work.
Answered 3 Jun 2023
What is interview process like at HCLTech?
Asked 5 Mar 2017
For L1 profile ins DCOPS or Service Desk, you have to clear Versant as entry level test followed by a technical test & interview
Answered 8 May 2019
I am positive person.
My experience me total your company highlights.
100% Like it's.
Answered 10 Dec 2018
What is the company culture at HCLTech?
Asked 23 Feb 2017
Accounts in tally
Answered 9 Jul 2018
MNC culture and very much sincere on Discipline as most of the management are of ex defence services
