Project:GSMS – Global Support Management System
GSMS is designed for the tracking of the production support calls till closure of the call/log. The support calls may be logged or raised via PMO/E-mail/support mobile. The system is applicable to the projects in the delivery groups that are responsible for the postproduction support. The system should assume the current flow of the support calls management in Hexagon-R and further it will be extended/tailored for other projects with proper customization that shall suit their need (if any).
In order to maintain the consistency on organization level information, this application will use the admin-level screens from an existing project GMIS-GLT Management Information System. The decision taken to maintain the consistency in the organization level information such as Organization (GLT-India, GLT-China, and GLT-Brazil), Departments, Projects, Resources etc. will help in extending the functionality of this application globally.
My role was a PL/SQL developer who can handle the object creation, SQL tuning, SQL writing, shell scripting for the GSMS application.
Responsibilities:
• Involved in complete SDLC (system development life cycle) including system analysis, high level design, detailed design, coding and testing.
• Ensure conformance to code standards and documentation requirements.
• Creation of database objects like Tables, Indexes, Views, StoredProcedures, Functions, Packages, Triggers, and Synonyms.
• Used adva
Worked in Maersk Global Services In Chennai as Customer Service Senior Officer-Documentation from 20-Sep-2010 to 18-Nov-2011 Worked in Tata Consu
Vessel reconciliation
• Check the container status before and after the vessel sail.
• Inform customers the cut-off time to collect and gate-in containers.
• Cancel the bookings, if containers are not collected before the cut-off and notify customers accordingly.
• Inform customers if the gated-in container is not loaded.
Imports
• Preparing vessel schedule.
• Fixing target for the vessel voyage based on the service level agreement.
• Verifying documents based on the customs port regulations.
• Sending arrival notice to the customers.
• Sending manifest to the customs.
• Sending proof of delivery.
• Sending long standing reminders
o Run report to extract the details of discharged containers
o Send notification to the customers on the Last free days
o Send notification to the customers on the demurrages after the LFD
Roles & Responsibilities in Tata Consultancy Services:
• Our nature of job is totally based upon the Order management process.
• I had been working with a few critical applications like Know How, Siebel, Vision +, CRM for placing an order by checking an order form.
• I will not only raise the order but would also take initiatives to follow up the order until it reaches the complete status.
• In my team whenever there had been any escalations, would take the responsibility to escalate the order to Top level manager to get the issue resolved at the earliest.
• In a few instances had even direct contact with the concerne
• Handled Air/Ocean Export Operations.
• Preparation of Bill of Lading and invoice to customers.
• Handled communication and complaints from the front office.
• Providing tracking details for customer.
• Manifest Amendments as per Front Office Request.
• Transmitting the Bills to Vessel Closure and to the Import Documentation.
• Vessel Tracking, Container Loading and Departure Tracking.
• Managing production planning and scheduling of orders received in the mail box.
• Preparing schedules based on customer forecast and maintaining the forecast accuracy.
• Generation of engineering change request and checking for alternate parts based on the customer requirements and advising the SOS for production of parts to meet the customer demands.
• Preparation of vehicle planning & export documentation (By Road).
• Regular follow-up of the consignments tracking for branches and customers.
• Tracking the shipment status using Transport Control number (TCN) & Cargo track number (CTN).
• Solving day-to-day process issues & Daily MIS report generation and circulation.
• Maintaining and Targeting the SLA (Service Level Agreement), as agreed with customers.
• Ensuring the Process is being followed as per the system procedures / Project Specifications and taking steps to avoid process violation.
• Providing online solutions to Front-end colleagues.
• Ensuring the KPI (Key Performance Indicator) is met as prescribed by the Top management.
Activities include export documentation, process shipments, issue bills, prepare export invoice, export longstanding, demurrage calculation, exception handling, invoice dispute, overpayment issues, import to re-export units, stack & status change related issues, COD’s, load list, BL amendments etc.
Attend & solve customer queries such as dispute, draft copy, combine BL, split shipments, free time (detention) through common BA.
Follow up with customer to complete all required export formalities.
Handling all the issues till the shipment get cleared at destination.
Co-ordinates with operation team working in Bangladesh to load/off load containers as per requirement.
• Working on the customer feedback. Trying to build customer sensitivity within team.
• Responsible for handling export documentation, value added services, Vessel reconciliation and online customer service activities for varied regions.
• Formulate and plan strategy for improving customer satisfaction.
• Identifying pain areas for customers and taking up improvement projects to improve processes.
• Motivating the team to generate new ideas leading the process improvement initiatives.
• Deliver SLA as per agreement for all activities.
• Ensure standard operating procedures, best practices and improvement plans are identified, implemented and shared with the other global service centers. Reports & Analysis also suggestions to improve process.
o Delivered world-class operational and technical support for container ship for maritime vessels.
o Dealt with the electrical power generation of 440 V, 3 phase, 60 Hz, 1518.75 KVA generators.
o Did all the troubleshooting and maintenance of all the safety devices such as circuit breakers and isolators for the transmission and distribution faults.
o Traced the earth fault for the 440V and 220 V transmission and distribution system.
o Tested, troubleshoot, and resolved complex electrical, mechanical and navigational issues, ensuring full operability and reliability of critical systems.
o Conducted formal and informal training, and maintained accurate and detailed records of all maintenance activity.
o Skillfully performed diverse troubleshooting and preventive maintenance tasks on critical systems including generators, air and refrigeration compressors, pumps, boilers, radars, gyro compass, digital depth indicator and associated support gears.
o Closely analyzed the management of inventory of electrical and electronic equipment and machinery.
o Maintained and coordinated repair and spare parts of marine machinery and equipment for installation on vessels.
o Reviewed and comparison of maintenance logbooks and inventory system on ship in order to ensure that costs are economically sound.
o Prepared technical reports for use by engineering, management, or sales personnel.
Working as an Individual Performer as a Business Process Owner.
• Directly reporting to AGM (Denmark Dept. Head).
• Ensuring KPIs and Service Deliverables are met & ensure all the SAP related request is approved within the desired timeline.
• Co-ordinate with the requesting countries for implementing their requirement in SAP.
• Co-ordinate with Consultants for catering to the country requirement.
• Approving the Impact Analysis (the efforts & man hours required for the changes) provided by the consultants.
• Testing the pre-production results provided by the SAP consultants & approving it for implementation in Production.
• Once in production, checking with the countries whether it is working fine.
• Conference call with the Manager & Countries SAP super users as a when required.
• Acting Team manager in absence of Reporting Manager.
• Process Owner & Super user of MDGF
I was also a Project member for implementing MDGF (Master Data Governance – Finance) project & Currently I am the Process Owner of MDGF.
The most enjoyable part is to work in projects as you tend to learn new things & also attend conference calls
ProsThe job culture, work life balance & job Security is good in Maersk
ConsThe salary benefits are not up to the mark as outside market
The Logistics business segment offers a challenge every single day and with it follows valuable learning and experience. There was a lot of learning about the shipping industry and associated documentation, business culture across countries. A typical day at Maersk would start with a Managers meeting with stakeholders from across the globe. Then followed by a quick review with the team members - procuring updates, planning strategies, etc. Then followed by the scheduled meetings wrt process improvements, etc.A mid shift reporting on the days volumes to review any changes required in the days strategy, etc and finally concluding the day with a debrief from the team members. The employee culture lacked customer centricity and written communication skill , which was a real need for the organisation. This led to workload spikes and thereby long hours to control the volumes. The most enjoyable part of the job was the learning about the logistics business and the sense of achievement once the employees gained knowledge of customer handling skills.
ProsSalary Compensation, Industry learning
ConsStaff unskilled in customer management skills, long hours.
> I was very happy that i was selected in Maersk, the very first job in big logistic company .And it was a happiest day in my life wen i came to first day of my work,
> I Have learned many of the logistics work in my office ,Handled the responsibilities of receiving goods, processing documentation and tracking materials .making shipment arrangement as per customer's requirements.
> In Maersk we not only work , we have good environment ,have an fun committees to have a fun works and games at work place , which leads to relax our mind and happy to do the work.
> My co-worker and senior were to good ,they were so helping and caring persons, and have learned lots of stuff of work from them and processing it.
> The hardest part of the work is that when the peak seasons comes the volume of work will be so heavy so we do work in overtime, and more task will be there to do in a lesser time.
>Most enjoyable part of the job is that ,we enjoy our work and will process it daily, as we have fun committee in my department, we to fun works in our free time ,relax our mind and after starta our work.
Equipment Analyst at Maersk Global Service Centre. Providing support for containers movement for entire North America region. Processes involved:
1. Contact with the third party as notifying to CY/Terminals and Truckers as well for idle containers with them.
2. To street turn the containers for right bookings - Using containers under new booking directly contacting with both the truckers’ Import and Export
3. Containers using for Rail bill to ensure accurate billing And To ensure that all empty containers moving on rail are added to a work order & the truckers are not delayed while dropping the containers at rail ramp.
4. On Hire containers into Terminals.
5. Update systems for containers using for Empty Termination.
6. Bundle Gensets into the containers.
7. Dray Off - This is the process of pulling out a container from the terminal once it has already been gated in. The container might need to be loaded at a different terminal or the customer to make some changes to the cargo.
8. EDO Creation.
My typical day at work start at 10:30 am with a a couple of mails regarding queries and some reports which takes around afternoon to complete and reply.
At noon, the whole team goes together for lunch(which is one of the important factors keeps us bonded, where we discusss our work load for the day, our interaction with the stake holders; which essentially acts as a take away from each others experience.
As i am working in a Danish company, i learnt a lot about danish way of manegement their work culture, which is so much different from the europe culture as contrast to what i had thought earlier before joining here.
My reporting is onsite where i am reporting to a Danish manager, who checks the status of work and delegates work acccordingly.
Sometimes we have to stretch depending on the work load, but the pleasant work environment around and home drops make it to be secure one.
The most enjoyable part of my work is the flexible hours of working provided.
God arbejdsånd, Godt teamwork, kammeratskab, alsidigheden.
Vi møder ind til overlevering fra nat/dagholdet og gennemgår hvad der er sket og om der er noget vi skal forsætte med, derefter har vi en gennemgang af dagens arbejds seddeller, hvor vi tage stilling til om alt arbejde for vedligehold og de andre grupper kan udføres sikker og i hvilken række følge vi tage dem og det kan være lige fra en lille opgave til en opgave som tager +36 timer.
Vi er hurtig igang med at sætte safinger så når de andre grupper møde ind er arbejdet klar til dem, der tages olie og vandprøver flere gange pr. vagt og vi servicere vores generatorer, kompresser, vandanlæg og pumper, der skal gåes daglig rundering for at se efter om alt lyde og se ud som det skal, vi prøvekøre anlæg som har være taget ud af drift og får lagt det tilbage til drift. Der skal laves tryktest og lækage søgning på anlæg som har været ude af drift.
Vi finder tegninger og følger anlæg for at sikre os at en safing har alt med, vi laver opdatering af tegninger og skriver i vores overlevering hvad vi har lavet i løbet af vagten, efter 12 timer møde nat/dagholdet ind og vi tager en gennemgang af dagens forløb.
Er selv bleven bedre til at planlægge større opgave med andre involveret og samstykke flere arbejdsgrupper til en opgave, at overskude stor planlagte shutdown og få et hurtigt overblik og stituationen når det brænder på.
Min ledelsen lever kort tid på min tidliger arbejdsplads da vores platform blev brugt som en uddannelse platform for maskinmester så de kunne komme videre
ProsArbejdstiden, venskab, ny viden.
ConsTrange kår, en indkøbs afdeling som købte billigt i stedet for kvalitet, i længde kan det ikke svare sig.
Toxic management and not a lot of room for growth unless you are a favorite to management. The saying - it's not WHAT you know, it's WHO you know became evident in the last few years.
High turnover and changes to departments quite often. Every 4 to 8 months it seemed like the company was changing a department or downsizing (only to create the same job with a different title within a year.) The company fired/let go/offshored so many jobs with department changes and let people go who were with the company for 20+ years due to unnecessary restructure. It felt that there was no loyalty to employees and job security was never felt because of how many restructures I'd seen in the 5 years I was there.
Colleagues who should have not been promoted (terrible work ethic, unprofessional behavior and communication, etc.) got promoted easily because of who they knew in the company. Hard working colleagues seemed to stay stagnant and had a lack of growth due to lack of higher positions because of constant restructure within the company. Team leads were depleted in my old department and the only way to grow or become a level higher was to go to a different department altogether. The first 3 years of my career were wonderful and when departmental changes started happening at a more often and constant rate, it become completely intolerable.
When new management came in - toxicity and high school behavior occurred (gossip and blatant favoritiscism). Management became an micromanagerial s
ProsHour lunch; benefits; flexible
ConsToxic management; high turnover rate; lack of growth
First off, I loved working offshore on a 28 day rotation. I love getting half the year off to spend with my family and can deal with a lot of silly garbage just to have that lifestyle. A nice bonus is the salaries that come with these jobs. When I first began with this company, things were great. I couldn't see past them. I did a great job, loved my job and made the most of my time offshore. I got glowing reviews from my supervisors and was given a lot of responsibilities as an electrician. The pay was great and the guys I worked with were great. Management was laughable and near sighted but that seems typical with just about any drilling company. But, I was a happy camper. Then came the downturn and Maersk showed it's true colors when it came to upholding all their fabulous core values that we were force-fed on a regular basis. A lot of really good guys were sent home, jobless. I understand the impact of the downturn and I realize that layoffs can be a necessary evil and Maersk held off for a while. It wasn't something they were used to having to do. As time went on, they had to do it more, and they became very good at it and would begin letting people go at the first sign of a contract ending. There were waves of layoffs even as the top drives were turning and the client was still on board. I was one of the lucky ones who stayed and ended up quitting because of the abominable way they conducted business and treated people. I knew it was an inevitable dead end,
ProsHigh Salary, half the year off, paid
ConsHorrible ethics, Dishonest and/or ignorant management, unstable industry
I form part the Execution Team in the Africa Operations Centre. The Execution Team consists out of four divisions namely Terminal Partnering, Cargo, Capacity and Marine.
My role is Marine Coordinator. Broadly speaking, we are responsible for ensuring vessel availability and schedule adherence at all times. As the owner of specific services (routes), I am responsible for vessel related activities like schedules, bunkers (fuel), vessel port stay and vessel deployment.
Every service consists out of a certain number of vessels deployed, ports being called to load and discharge cargo, the local agents handling husbandry services, Capacity and Cargo counterparts, as well as the Marine Coordinators in other Operations Centres.
Day-to-day execution consists out of communicating with the Captains to ensure schedule reliability, liaising with Capacity team to ensure all vessels are fully utilized, speaking to local agents in the various countries to ensure vessels berth and depart on time, and arranging fuel orders for vessels. All of the above is done at lowest cost to company, while keeping stakeholders and customers happy.
During 2012 Maersk Line adopted a very strict cost saving paradigm, resulting in various models, initiatives and sprints to achieve a favourable bottom line. The new methodology was filtered down to each and every department, and steep targets were set in place to turn loss into profit. Process Excellence techniques were studied and employed to achieve
Since Jul’16 to Apr’18 with Damco India, Gurgaon as Team Leader – Supply Chain Management, Logistics, Warehousing, Transportation & Landside Services
Key Responsibilities
• Drive LSS (Landside Services )/VAS (Value Added Services) delivery targets for the entire region. Customize the product as per the needs of clients Like WALMART , TARGET , TJX , WILLIAM SONOMA , H & M, MACYS , TESCO and KAIBI and foster the culture of customer satisfaction
• Negotiate and maintain standard agreements rates with clients for LSS/CFS ( Container Freight Station) activity across all locations in the region.
• Establish WMS ( Warehouse Management System ) for Retail Clients.
• GPS tracking of Trucking movement.
• Ensure branch finance is collected or paid in a timely manner.
• Drive financial improvement plans of existing customers.
• Monitor and drive team Data Quality in Documentation.
• Prepare & maintain operational Contingency Plan
• Maintain relations & conduct regular review meetings with Vendors.
• Negotiate and maintain standard agreements/rates with vendors /other service providers for VAS activities across all locations in the Region.
• Create an approved pool of vendors; design and implement a vendor approval process.
• Deliver superior Service Delivery & maintain close contact with all Key stakeholders.
• Ensure DAMCO is complied with all of its statutory requirements for Customs, Ports, and local authorities
• To develop KPI’s to monitor CHB vendor performance in line with expectations from DAMCO.
• Ensure maintenance of SOP’s
• Initiate and drive regional projects when needed
• Share best practices ac
o In charge of all the fleet management responsibilities in the state of Florida for Maersk Inc.
o Responsible for the repair of all types of fleet and shipping equipment. Providing maintenance for containers, refrigerated containers, generators, trucks and chassis for Maersk and other shipping lines to the correct standards.
o Mentor and assist staff with daily issues and concerns.
o Supervise and inspect repairs for quality and costs.
o Make sure all safety regulations are being followed by all.
o I have been recognized in by the Corporate Safety Dept for no lost time accidents for many years in a row.
o Perform all safety inspections
o In charge of having and renewing all DERM licenses needed.
o Approved all the mechanics time sheets and overtime as needed.
o In charge of all purchasing and invoicing.
o Knowledge with SAP and other accounting programs
o Assist the mechanics with repairs and procedures.
o Supervise staff with all job-related aspects such as mentoring, additional training and guidance, specific write-ups on suspect or questionable activity
o Assist with the development and enforcement of company operating policies and procedures.
o Review and approve final version of all monthly reviews.
o Resolve any billing or purchasing transaction issues.
o Conducted monthly balancing
o Assisted in location of accounting, billing or inventory out of balance situation.
o Perform performance reviews for all staff
o Responsible for performing and document
Container Fleet Manager, Oct 2009 - Current
Responsible for ensuring containers are procured and leased from suppliers in a smooth, efficient and cost effective manner and main Maersk Line Stakeholder in negotiations. Tasked to maximize ‘One-Way’ container supply for Maersk Line, sourcing containers in major deficit locations such as Far East Asia and returning upon arrival in surplus locations such as Europe, North America, South America. Further responsible for interchange of containers between shipping lines with emphasis on profitable corridors; Positioning Lease Agreements with external stakeholders; Global management of equipment in a dynamic environment.
Driving force in increase of Maersk Line market share of one-way units by 15% for 2010 & 2011, main party in negotiation & completion of one-way deals on short-/long-term basis, exceeded target for One-Way containers shipped during 2011 by 40%, generating overall positioning savings of USD 8 mln.
As designated leader in driving container efficiencies through Maersk network, optimised Positioning Lease Agreements with external stakeholders, which have counteracted trade imbalances to reduce the need for empty positioning of containers, saving USD 1.5 mln.
Made direct contact with container shipping lines – CMA, ZIM, APL, EML, HMM, etc., establishing a mutually beneficial relationship, to further develop interchange contracts & saving costs of using intermediary companies.
Management of new build containers and t
Everyday our job starts with meeting with the senior engineer to give us our job for the day. Proper planning was to be agreed with all the involved crew how to approach the job. Before commencement of job we have to satisfy the checklist to ensure that it is already safe to work. In that way we minimize the risk of accident, and damage of equipment. That's how we practice onboard.
Usually, almost all of the job in the engine room and other machineries outside are given to us(junior officers), so that we'll gain more experience through it. Before I do any job I always consult the manual just to be sure that i carry out the job properly and I use the proper spare parts and proper tool for the job.
If the job to be carried is hard, proper planning from the senior officers together with the junior officers. If the junior officer was not experience enough the senior officer supervises the job. In my opinion according to my experience onboard there are no hard job if there is proper planning, good crew cooperation and there are designation on who will do this or there will be in charge to specific job, for example there should be one assigned to secure the breaker and so on.
The most important in any job onboard is safety, and that we are responsible for our own safety. Also honesty is needed to our job, because if we lie to our co-workers then we endanger them also not only ourselves. If we don't know the job then seek help or ask assistance, doing any job without proper knowl
Questions And Answers about Maersk
What should you wear to an interview at MAERSK?
Asked 2 Mar 2017
Civil dress
Answered 14 Oct 2019
Normal and gentle good looking saree for ladies without mascara eye line
Aloose platted hair with little flowers. No lipstick. People should not comment us. Nothing is a good dress according to saree is my opinion.
Answered 31 Jan 2019
How does someone get hired at MAERSK? What are the steps along the way?
Asked 15 Mar 2017
1. Sourcing is done either through internal referral or through job portals hence keep your resume always updated.
2. Once shortlisted for Interview (role for Manager and above), there will be 2-3 rounds of Telephonic Interview before they call for Face to face Interview .
3. Once called for Face to Face Interview one has to clear LI & PI test. If once fails the candidate will never be able to appear for the interview.
4. Once the Face to Face interview happens with all stake holder, if selected will receive offer letter. The whole hiring process might take a month's time.
Answered 15 Apr 2020
Bcoze I'm interested in mearks line
Answered 25 Jan 2019
If you were to leave MAERSK, what would be the reason?
Asked 21 Mar 2017
Growth, promotion and salary.
Answered 28 Mar 2022
New learning in different services
Answered 26 Mar 2022
What is interview process like at MAERSK?
Asked 1 Mar 2017
Good process
Answered 28 Mar 2022
Smooth and simple.
Please don't take it easy for first and knock out round - Aptitude test , 15 min 50 Questions
Answered 15 Oct 2021
How should you prepare for an interview at MAERSK?
Asked 14 Mar 2017
Just read basic accounting and about Maersk as a company.
