Gasper Tool monitoring for KVB and Incident Management snapshot Tool monitoring for KVB and PNB
FLM calls to be dispatched with Gasper Tools as well the CIT’s CRM and Follow with CIT’s to closure the calls with in TAT period.
ATM Site Visiting.
Coordinating with IM (Incident Management) team.
Coordinating with CIT ATM Management team.
SLM calls to be follow up with ATM Vendors.
Maintaining the Call report.
ATM cash audit
Vault cash audit
Site visits for PNB for ensuring caretakers attendance and house keeping
KVB and PNB network issue escalation and Troubleshooting
CASH MANAGEMENT
INDENT:
Coordinating & supporting with Cash Indent team
Coordinating with KVB Account Credit/ Additional Revised Indent / CIT Vault collection
Solving cash Indent related issues in real time with CRA’s coordination with Bank and NCR.
Supporting the Custodian’s / CRA for account credit based issue, Instructing and clarifying about indent to follow CRA’s.
REPORTING
Coordinating with NCR reporting Team.
Supporting and following up for revised C3R report such as Opening / Closing Mismatch, wrong dispense amount / not tallied account.
EJ TEAM:
Coordinating with EJ Team for availing the KVB EJ files.
Transferring the EJ files to Bank folder and visible to Claim department.
Following up with Corrupted EJ files and long pending EJ not available cases.
TAKEN OVER PROCESS:
Coordinating for NCR KVB Taken over ATM’s with CRA’s and updating th
Friendly environment with a lot of learning and growth opportunities.
• Built SOA composites using BPEL/OSB/Mediator components that exposed some EBS work incident creation processing functions as web services accessible by all technology platforms in the enterprise through SOAP/WSDL interface.
• Designed and built SOA composites and BPEL processes that polled the legacy system for incoming customer data.
• Work with File Adapter, Database Adapter JMS Adapter for establishing connection with services in BPEL.
• Error handling was also done for handling the faults in BPEL Processes. The system faults were handled by defining fault-policies in the fault management framework.
• The database MDS repository was used to store all the common artifacts between composites like DVM, XSD, Fault policy and Fault Binding files. Abstract WSDL's were also stored here and any call to a composite through a BPEL is made through abstract WSDL in-order to avoid dependencies problems during server start-ups.
• Implement business rules and set priorities for the incoming messages and integrate it with the BPEL Work Flow. • Developed schemas and XSLT transformations in BPEL to read, enhance and process incoming data and map to external provider web service (Provider OSB).
Its like again I am back to my school, though I give 100% to the organisation, still there will be something to learn and I learn in detail about the Desktop, Laptop, Servers is just a part but we have to connect ATM machines and link them with the bank accordingly, All this was trained by my management and we have a open source university were we can learn on any subject in our spare time, For more accuracy we work together if we get some new issue in such situation team mates who are available or the managers involve and give the resolution together. The hardest part is if the program or the device is design & programmed by third party and issue has to resolved in priority that is the toughest situation were we have to give resolution instantly but we are not aware about the program or the device, For this we have to arrange for a backup so they can continue their work, and to troubleshoot that unknown program or device is the enjoyable part because all of us take it as a challenge and eager to give resolution, all this is just to get authorized to add the troubleshoot details in TKB (Technical Knowledge Base) there your name will be mention permanently and it is a guide for the new comers.
from start of the day till end its only work, work and work
but we do remove time out this busy schedule for fund & laugh with other colleague
learned so many things related to email and excel.
All co-workers are always helpful and stood right behind me to support.
Management is good in terms of ethics
Daily multitasking job with high volume makes us feel tired at the end of the day but somehow manage to do extra activities like dance competition, drama, act, gift exchange day etc....
most enjoyable part is team meet which happen every quarter where in we can speak out freely whatever we feel and can debate on what kind of different issues comes in our day to day work.
and also the precious moment is when the one get best performer of the month.
Proswork with friendly atmosphere
Consdisappointed due to low salary package, consdering day to day work pressure
I learnt how to develop a Loyal and Committed team in a very short span of time - and make them "Goal Congruence".
Could not find any limitations or boundaries. Sheer Performance and result oriented organisation.
Loaded with projects after projects (3 Critical projects in single year) and all completed with 100% success stories.
Had the opportunity to take the Core Team to Italy for a Major Technology Transfer into India and thus establish the entire Manufacturing and Sourcing Set up in India for critical product in terms of its performance.
Quality and Continuous Improvement was driven as a Culture and Every Improvement had its recognitions even crossing the country and global barriers
ProsFreedom to Lead and Innovate, Continuous Improvement Drive and Strive for Excellence and Good HR recognition systems
Freedom to plan and complete your work in your own way and style,
Open Communication with everyone in the Organaisation.
Very supportive cross functional teams
Learnt a lot in Technical & Non-Technical. NCR supported me learn and certify CCNA, CCNP & ITIL Foundation. Lot of other learning opportunties were provided like Management & Leadership Developement courses, Continuous Improvenement courses like Yellow Belt etc.
The hardest part is extended working hours which starts as early as 0800 Hrs and extends beyond 2200 Hrs some time. Responsibilites demond the working during planned leaves as well.
ProsOpen Communication with everyone in the Organaisation, Freedom to plan and complete your work in your own way and style, Very supportive cross functional teams
Productive and hardworking, I enjoy my work and that keeps me motivated always
An accomplished Developer with 4 years 7 months of IT experience encompassing wide range of skill set and roles, currently working with NCR Corporation.
Hands on experience over Java, J2EE, Jsp-servlets, Android, Struts, Springs and Servers like Jboss, weblogic, apache-tomcat.
Designed and Developed of Modules and Execution of Unit Tests
Experience over manual and automation testing using selenium RC
Individually developed & deployed Struts 2.0 based web portal for Fibrex Construction Chemicals Pvt. Ltd.
Good communication skills, interpersonal skills, self-motivated, quick learner, remarkable team player
Recognized by various smile awards and reward points.
Awarded for IT - Excellence in 2014 by NCR Corporation for ES Map Point application.
Great organisation to work for ,wonderful systems and people.I would rate the 10/10
Overall a great company to work for,amazing people,great culture,system and good management.
HR systems quite mature and continuous improvements happening all the time.I personally got may good training opportunities at NCR and the Six Sigma Green Belt certification was one of them.
I would have never left such a great organisation but had to relocate with family.Leaving NCR due to my personal reasons is the biggest regrets of my life.
Given an opportunity , I would love to join them back.
ProsWonderful people, Great work life balance, great systems, awesome culture, superb boss and Managers.
ConsCareer Progression for HR hardly given, not many opportunities available in India.
The NCR Corporation (originally National Cash Register) is American computer hardware, software and Electronics Company that makes self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables. They also provide IT maintenance support services. NCR had been based in Dayton, Ohio, starting in 1884, but in June 2009 the company sold most of the Dayton properties and moved its headquarters to the Atlanta metropolitan area. Currently the headquarters are in unincorporated Gwinnet County, Georgia, near Duluth and Alpharetta. Future headquarters are planned for the end of 2017 at Technology Square (adjacent to the Georgia Institute of Technology) located in Atlanta.
My work at NCR was always exciting with learning new projects of our product. Our team had to always interact with product management team who is responsible to getting new clients and bringing new ideas to include in the product to increase the resale value.
Management was always supportive and welcome the new ideas.
Our company and process used to follow the latest processes like AIGILE in our day-to-day projects.
I would say my hardest part of my job was also my enjoyable part of job which was developing a project in java springs, workflows.
Switching from development team to technical support team and getting more closer face to the client was also one of my challenging part of my job
They expect the best, and they deliver one their promises.
Here is the most objective review you will probably find on the internet:
Those who know NCR, are well aware the organization has been around for almost one hundred-thirty years. It's no small feat for any company to stick around that long! They've seen the good, the bad, the ugly, even the truly horrifying and (like their products, services, practices, and procedures) they evolved through it all. They just rolled up their sleeves, committed to achieving the best end result possible and got to work. They balanced their risks and benefits, and they didn't let their challenges define them; even if they had to accept losses. They learned from the losses, overcame the challenges, and bounced back with more strength and resolve every time. Their core values have always been the hallmark of the organization as a whole; but they are defined, even still today, by how they overcome every challenge they face. It all boils down to two words, "evolution" and "reciprocity." When I say "evolution," I apply the word in broad context; meaning everything at NCR is constantly evolving. From business products and services, to business practices, to communication strategies, to field services best practices and more. What makes NCR such an equally exciting and challenging entity to work with (notice I did not say "work FOR") is every single contributor in the organization (from senior executives to janitors) makes up this living, almost breathing, entity known as NCR; and everyone i
Peachtree Facility Used To Be A 5 Star Untill 2010
Peach Tree City's Official Rating From A Current Employee
Compensation/Benefits
Just to be clear i have multiple degrees and certs. that only afford me a salary of 12.18 an hour. i started at 11.25 4 years ago..that should say enough for Compensation....Benefits are great medical dental paid time off sick time the works..So i believe that if they were to adjust their Compensation they'd get back to 5 stars in that category
Culture/Values
NCR used to care about your birthdays. and employee bonuses and what not..But they've just stopped caring i remember they USED to do mini luncheons for special occasions and make you feel really welcomed and apart of the family. But Now a days yeah right good luck with that they care about culture and values even less than the next company. As far as values goes they value three things here at NCR. PRODUCTION, THE CUSTOMER, AND EFFICIENCY ..Fix that issue and again they're back to 5 stars in that category.
Job Security/Advancement
HAAAAAAAA!!! Do you really want to know..Ive seen NCR hire 45+ PPL out of south Carolina (mostly) and other various places and then watch those same ppl get fired 8 weeks later..You will always be on your toes about having a job..And they might keep you 3 years 5 years or any untold number of years but always keep in mind that HERE if they can replace you THEY WILL Dont stick around here thinking they're loyal to you because you've been loyal to them IF YOU FIND A HIGHER PAYING POSITION SOMEWHERE TAKE IT
ProsOnsite Breakfast and Lunch/Benefits
ConsMicro Management/Pay
2.0
Senior Customer Service Representative | Boston, MA | 5 Jun 2012
Customer Engineers are given unrealilstic expectations and it's a LOW PAYING job
This company might be a good place to get your first job, but there is no advancement in this company, and you will be mostly working on OLD TECHNOLOGY and HARDWARE. Take a quick look over the responsibilities of this position once again, now ... you could and likely will touch each one of those bullets in a day (or 14 hour shift)
The company has extremely unrealistic expectations. You are not allowed to have a routine in this job, and everything is always URGENT and needs addressed now. Management basically beats you with a stick by using rhetoric, and prods you with emails, text messages or phone calls.
It's unspoken and never told, but you are expected to do things on your own time such as email, online training, organizing/inventorying/shipping the many parts you are to carry around. Also all the projects/rollouts/retrofits... you get to read / print all the documentation ON YOUR TIME. Again, you will never hear this from management, but if you want to do a good job and succeed -- you "find a way to get it done" **wink / wink**.
You constantly have to check-in, update your "whereabouts" on a blackberry, and if your boss doesn't trust you, you are tracked with a GPS if necessary.
Co-workers can be back-biting and "spy" for managment. There is no respect from the Customer Engineers for management or the presistent need to have CE's do more and more with less and less.... Yes, it's a dead end job... if you are offerred a job here--RUN--don't walk... If you are hungry and
Proscompany car, good start out of college
Conseverying is always rush-rush, hurry hurry... long days, unrealistic demands, working off the clock low pay
Massive cuts to every department (Parts,Support,Management,etc) leaves techs scrambling without support or effective management
NCR did a major hiring blitz in late 2011 to cover new major accounts (but much less profitable). In mid 2012 they turned around, and started firing a huge percentage of employees (mostly tenured and higher paid) from every department. In several cases, they immediately hired new "green" replacements (with little or no experience) at a third less than the seasoned people they let go.
While I understood the need to make the numbers for stockholders; this massive cutting left customer engineers and their managers without the necessary supporting staff in parts, tech support, management or logistics.
What used to take 15 to 30 minutes to reach a client, became a drive of 30 to 90 minutes. Hold times for tech support went from a couple minutes to 20 minutes or an hour. New clients were added without due diligence being done, and supporting documents (parts lists, break-away drawings, and manuals) failed to be produced or distributed to us until weeks (or even months) after a clients systems needed to be serviced.
My branch of 8 people dwindled to 5, with only one CE (out of 5) having a tenure of more than 1 year. My branch had seen 4 manager changes in less than a year. And every three months came new directives, to add one more completed call per day (going from 5 completed calls to 8 calls a day). No longer could we do preventive maintenance, since we now only got credit for break/fix calls.
Similar horror stories were found in other divisions. What once was a extremely eff
Prosresume recognition
Consanorexic support, unrealistic demands, no recognition that employees are human
5.0
Engineering Project Manager | Cebu City | 24 May 2023
Great Challenges and Great Opportunities
A typical day at work in NCR has a lot of people interaction in it. I have meetings with my project teams, fellow managers and mentors, and weekly customer meetings. In between meetings, I get to interact with peers, people working on my projects and see how they are and make sure they have what they need to succeed for the day-- and also keep me aware of any challenges so I can communicate them to whoever can help: they may be the customer, a partner company, a senior employee, etc.
While I had 6 years in software development in NCR, I learned a lot about the product and how fellow software engineers thought about it. Moving to project management allowed me to see the product from the customer's standpoint-- which was kind of interesting and it allowed me to mediate: explaining to developers why customers would want to use the product a certain way, and back to the customer: why certain simple features require so much work.
The management team in NCR shares bimonthly updates that are both transparent and concise. While we do have some fun mixed into meetings, they keep echoing the business direction and how we are doing at championing the changes we want to make for the year.
While it's not always rainbows and sunshine at work, our teams make sure we're reminded that we are all one big team-- different functions, different locations across the globe, working toward one goal: customer satisfaction.
The hardest part of the job would be ever-changing business technology nee
ProsYour work time is in your hands; An awesome and challenging work culture and management
Consspecializing in stable technologies means less exposure to the new stuff
• Solution Architect of airport core infrastructure.
• Plan, design, implement and assist with data and security solutions
• Alignment and coordination of interfaces between all airport works and other Infrastructure.
• Participation in the planning and formulation of design alternatives and solutions.
• Coordinate stakeholder engagement and integration to achieve programme objectives for scope.
• Review technical specifications and provide recommendations on best value to meet specification requirements.
• Perform requirements analysis, solution design in accordance with contractual obligations to the latest production and in-service configurations
• Author technical documentation w.r.t network design services including submission of cisco design documents, Virtual RACIs, Rack Elevations.
• Direct and/or design plans, calculate and prepare technical documents for respective technical discipline, including details, equipment, including the selection and application of hardware systems and - Analyse technical needs, requirements, and state of the client's infrastructure design, integration, and operations.
• Manage Execution, Testing, and Commissioning with preparation of related documents, As-built drawings, O & M manuals.
• Execute security tests within the integrated test environment (ITE), pre-production and production environments
• Manage & ensure QA/QC related issues being implemented on the projects. Over viewing the preparation of QA/QC documents suc
NCR is a dual personality company. They do certain things that make you feel supported like better technology to make your job easier and some attempts at employee recognition. Benefits are decent. But then there is the side of the company that looks at their employees as an irritating expense. A few summers ago they monitored our gas usage claiming we were costing the company too much money in gas while at the same time demanding we drive long distances between customer sites ???
Last summer they tried to make us pay the taxes on our company mandated vehicles we use to do our job. They even started taking out $50 a paycheck from us to pay those taxes. An almost company wide revolt later made them change their minds and a few lawsuit challenges also made them admit that this tactic was a dubious business practice. They eventually settled on adding 30 cents more to our total taxes taken from our paychecks. What company looks to take money from their employee's paychecks???
The final straw for me is their latest tactic to cut costs at their employee's expense. They have gone to using UNARMED guards to watch us at night while we service customer ATM machines full of cash in the middle of open parking lots. They claim we can request an armed guard if we feel we need it, (but honestly we shouldn't have to, it should just be provided) and that the unarmed guards somehow make us safer based on some bogus data I think they conjured up just to justify this move. This is o
ProsDecent Benefits, Some managers are good to work for.
ConsCare more about there bottom line then there employees safety or pay.
1.0
Field Service Technician | Topeka, KS | 2 Oct 2020
Horrible place to work. They make it seem great at first with all these new things. It's far from great.
There was a manger shift in my district 3 times from the time of talking to NCR til leaving. Was thrown out to work with no training for 3 months 2 days into the job, never finished the online training. They finally had an opening in training so I had to go even though I was successfully doing the job already. I called ahead to make sure my prescriptions were honored in GA from KS and they said yes. I got down there to training and they won't refill my KS prescriptions a week into a month long training session. I had to go back home and they fired me. Ok. That could maybe expected because I didn't handle it right. The problem is they will lie about the reasoning of firing to make them "feel" more justified. These crooks didn't get me a gas card until 2 months in and I had to pay all expenses, when I turned them in# i was told I waited to long. They said I misused a company credit card to purchase my flight back home, when in fact I purchased the flight on my own dime. Stay away unless you are super desperate is all I can say. They will promise you cisco training also. Don't fall for it. It's the most basic Cisco cert available. It basically makes you "smart hands" for an engineer. Which means you hook up a rollover cable to your laptop and let them remote into your laptop. You don't need a certification to do that and that cert isn't even really known in the industry. I never even heard about it til I came to NCR. Also in training you will hear that the job sucks and they fa
I was a finance analyst in Peachtree City, GA. The job was my first job out of college. I gained good experience. The people were nice. There was zero training. The job is what you make of it: you can chose to learn and try to grow or just do the minimum which is all that is expected of you. Once you know what you are doing, you are very self-directed. The company is very siloed. Also, lack of basic communication on the part of management was a big problem affecting the business. It got a little better over the years. Knowledge is power and people purposely withheld information to give them a leg up / make themselves feel like they were in control or to get back for having information withheld from them. The culture is laidback, maybe too much. There were constant changes-- outsourcing different business units, headcount reductions, system changes / upgrades--in the business that kept things interesting. Although, sometimes the outsourcing didn't go too well and headcount reductions aren't good. There is zero opportunity for advancement due to the fact that most of the finance / accounting function is being offshored / outsourced to Serbia or India, especially finance analyst thru senior finance analyst. During my time, the headcount in Peachtree City was reduced by ~30%, before I worked there it was reduced even more. Some people were overwhelmed with their workload. There is extreme pressure from executives and VPs to meet unrealistic results that put a lot of pressure on f
