A very comfortable place to work at.leverage is a plus point truly when it comes to Sitel as it gives the flexibility in terms of time schedules compared to other organisation in the same industry.needless to say the pay package is also too low on the other hand.
As a client to work with the UK based company The Trainline.Com it truly was a very vast learning platform for me to enhance and explore my skills, not just technically but mostly in terms of being more furnished and equipped with communication skills.
Rcognition is however also an issue i would say.because one would still continue to work with a lesser salary, if the job is matching ones assets satisfyng him or her at the end of the day and moreover if the efforts are correctly recognized without anyone reaching a point of saturation. I mean thats what managments primary forte includes of.
however its been a great experince working there and i would say for freshers and learners or the ones who would want to brush their abilities to set a bench mark for selves, Sitel is a very good platform to be at..as it gives u a comfy atmosphere to work along with challenging tasks to improvise self by holding on to the benefit of leverage the company provides, and besides, working in a lesser salary definitely will make one value every effort he/she has put to learn and deliver in the course of time.
I am thankful to the company for the good,knowledge and experince it allowed me to have but also for the opportunities and f
I would like to talk about how I handle a complicated situation and regain the customer's satisfaction. since I worked in India for USA customer so it was obvious that I worked mostly night shifts but sometimes due to festivals we were schedule early morning shifts and that was the day when I and another girl from another team were alone on the floor in our bay. it was kind of shift change time and no supervisor or manager were available on floor at least for another 2 hours and that girl got into a situation where customer was asking for supervisor and she was stuck then she kept customer's call on hold and came to me and asked help, Actually she was asking me to advise her on how to handle this situation. I proactively told her not to worry because I will speak to that customer as supervisor because customer was irate with her that he was not at all listening to her and neither was giving her chance to control the call.
I was aware of the risk of pretending to be a supervisor for the customer but for me customer's satisfaction was priority. so I went ahead and I handled that call so professionally and emotionally that customer not appreciate the assistance but also assured that he trust our company and talks about our service and support among others.
Though it took almost 1 and half hours to get the irate customer calm down and end the call with good note which cause me 1 and half hours of extra work after my shift ending But I gave me good exposure of my potentia
Sitel is a BPO working 24/7. My career started from grassroots as a Customer Service Rep handling customers & delivering solutions. Due to my quick learning abilities & my exceptional customer service I got promoted to Quality Assurance where my management journey started. I learned working on data, getting the meaning out of the voluminous data doing customer analytics and producing outcomes to the seniors. I imparted various soft skill trainings to agents to enhance customer service.
My leadership skills were harnessed when my career got elevated to a Team Manager where I managed a team comprising 15-20 agents. Mentor them in there daily work, handle customer escalation & retention. I was also an active participant in the project to enhance Customer Service. I performed customer analytics highlighting there behaviour and reasons for dissatisfaction and implemented a solution for betterment of it. Results of this initiative fetched outstanding results and I was awarded with SITEL STAR award.
Sitel India Pvt Ltd is a hub of out sourced processes which serves different brands or to say companies such as : T Mobile, GMAC,Pitney Bowes, Dell, Earthlink,Verizon, Bell Canada,etc,Our team worked for 'Pitney Bowes' which is a US based company which manufactures 'Postage Meter' for "United States Postal Service' In a way we worked for 'USPS' as we were senior 'Investigators' our job was to track down the missing meters of USPS through a detailed search procedure by interacting with customers,individuals, using various search engines, taking down various missing meter, destroyed meter, etc reports from customers,recovering the products or marking them as destroyed or lost in the system. This process taught us about the working style in US and also its culture, people, public relations, rules and regulations etc
ProsOccasional events, weekend fun fridays at work, separate dormetory's etc etc
ConsAverage healthcare facility, Poor Food availablity for employess in the pantry etc
Sitel Group, which I've known directly or indirectly for well over 7 years now, has grown into this matured workplace that I am proud to be a part of. Starting from the peers that I communicate with on a daily basis, to my other fellow employees and group leaders in various other functions, all have been simply great.
Much like my manager, a lot of the top management folks are fair and enable everyone around to be their best. That also means that one gets enough leeway to explore opportunities in their role and experiment within their domain and daily routine to gain more learning and individual growth.
The CxO team is energetic, extremely focused on making the company bigger and better, and it seems to be working with their promoted values.
There is a good work-life balance as well, and I have not yet come across any challenges that couldn't be handled fairly.
Working with Sitel was a big turn in my Professional life.
It was my first International BPO experience.
I joined as Customer Care associate for its Dell Process.
its very dynamic in nature. Comprises of Sale, Technical troubleshooting and also Customer service.
Work environment is awesome every one whether it be your manager or colleagues are very helpful and self motivated.
They always encourage you to exceed the exceptions by performing better. Which helps you to grow not just in professional front but personal front too.
As far as growth is concerned Sitel is place where one can actually achieve heights in Career and only thing which can take you there is your own performance and systematic selection process
So if you are looking forward to Join Sitel you should be prepare for competitive environment.
I love Mondays, mostly because the day flies by in a flash. On a given day, during the early hours you will find me speaking to the clients, finding out proactively what their priorities are for the week, meeting with team for half hour to communicate the clients’ needs and organizing the team schedules around the client’s priorities. I do this on Monday so that the rest of the week is well organized and we can effectively use our team’s time in exceeding client’s expectations and avoid Friday evening surprises.
Everyday I learn some new things at work either by self or learn from others related to process, concepts and MS excel, etc..
My co-workers are very supportive. We share our work and knowledge. We help each other professionally and personally.
I love the job I do and I don't see any hardest part. I enjoy everyday work :)
It was a fun workplace with a lot of learning opportunities
On the whole, I look back at the time I worked in Sitel india as one of the most refreshing periods in my career where I got to enhance my capabilities to work as a customer service representative. I always felt inspired by the superiors under whose leadership me and the team I was a part of operated. For candidates starting out as a customer service representative or a sales representative in an online process, i would firmly recommend the prospect of working in Sitel India. Since I was involved in a sales process which also thrived on the quality of customer service it extended, I got to learn how to display my qualities of salesmanship for the purpose of extracting personal rewards.
ProsEfficiently supervised operation of all the teams
We always play some games on saturday as a fun saturday
Currently i working with SITEL & in last two years when i wake up in the morning for job i never feel that i m going on job i always feel that i m going my college for hangout with my buddies.
The environment & atmosphere of the SITEL is very frankly i never have to worry about manager or TL's like they are on floor so we just have to do our work & all that stuff.
They all are also very frank that is reason I m surviving from last two years & the reason for leaving the SITEL is only I m looking for better prospect & also i looking for growth in my career in terms of position & remuneration.
SITEL is one of the good place to work but the package which they provided i don't think so that i'll survive anymore & growth is also not there is SITEL.
ProsNA
ConsOver time is always there.
5.0
Customer Service Representative | India | 19 May 2021
Great place to grow and learn
Sitel is a company if you are looking forward to grow and learn. Not only its fun to work in sitel, its an organisation which also invest in training and upskilling their employees to grow within the organisation.
Employee centric: It provides employees the platform to share and make the workplace more open and connected
Fun to work: frequent employees engagement programs helps to work stress free.
Supportive leaders and supervisors: Leaders and management is supportive and approachable
Salary: Decent salary with lucrative bonus/incentives and allowances
Let me walk you through my time at Sykes. I worked there for almost 2 years, unfortunately. When I first got the job, I felt pretty positive. I went into training, liked the trainer and most of my classmates pretty well, and did very well in the class, according to everyone above me, including my trainer and the other managers. I was told multiple times that "once I was out on the floor taking calls, I would be able to advance very quickly." Things were looking pretty positive for me.
Once I got on the floor, I worked my butt off to do well at the job. I was focused on providing great customer service and things went nice for a little while. The pay was pretty pathetic, but it was better than minimum wage, which is what I was making at my old job.
When I applied for the job, I asked plenty of questions about what it would consist of. I even asked if any sales would be required. I was told that all it consisted of was helping customers troubleshoot problems with their phones and answering billing questions for them, and that there were no sales involved. Of course, a few weeks after I get onto the floor I find out that not only are sales involved, they are required. You have a quota of sales to make per day, and if you don't make that quota two things happen. One: You get disciplinary action against you, which scales up according to how many days you miss the quota. Two: You have to write a statement on why you didn't make sales goals, as if you were a third grader bein
ProsThere is a ceiling, so you won't get wet when it rains.
Customer Care Specialist | Chavies, KY | 11 Apr 2019
Worst place to work ever.
. Makeup hours required but not given if you have an emergeancy.
. Written up even if you have hard proof to the contrary.
.Force you to make sales but then scrutinize and repremand you.
.Contract to Frontier Communications Support/Sales written so Sykes employees have no rights or perks.
.5 minutes of time per shift to make it to and from all breaks or bathroom emergencies per 8 or 10 hour shift.
.Constant scrutiny, beratement, and belittling publicly for metrics.
.Daily manual editing of your time sheet based on being seconds late on a clock in that do not add up.
.Pay deduction if you have PC issues and cannot get on PC, Phone, or client calls fast enough.
.Expensive healthcare packages that employee pays the entirety of if you really want it.
.Soul sucking environment constantly fixing issues created by peer idiots.
.Every single call automatically escalated to at least angry being cursed and treated badly by clients.
.Highly scripted call flow written by Frontier Communications that also escalates every call.
.Graded on script adherence impossible (Has never been accomplished) to get 100% on a call review.
.Script deviance welcomed and we'll received by actual customers yet reprimanded by Sykes management.
.Constant full queue of inbound angry callers with no breath or rest between calls.
.Management and floor walking peers are little to no help if you have questions or need assistance.
.No real IT personnel on staff on site. They have one guy who is in
Pros6 weeks of relatively low stress pay (training)
Over the years, Sitel has drastically evolved into a rather dreadful place of employment. Back in 2013, they started making changes in the on-site HR Department that resulted in in the loss of about 3-4 integral employees. Then, in 2014, they hired a new HR Director, who, from her start at Sitel Augusta, showed a vivid appearance of nonchalance and passiveness. The main operations of the HR Department was converted into a hotline - you have to call now to speak with foreign representatives to have issues resolved such as payroll disputes, benefits discrepancies and LOA matters.
It was also in 2013-2014 that several, I mean several Coaches (Supervisors) and Agents of Sitel Augusta resigned and began employment at other major call centers in the area - those individuals now report better treatment, appreciation and greater advancement in their new workplaces.
The Staff of Operations Managers consists of maybe 2 or 3 individuals who actually have a compassion or concern for the employees of Sitel Augusta. The Senior Operations Manager (present-day) is nonchalant, arrogant, rude, discourteous and has a callas heart. He shows no genuine concern or care for the employees of Sitel Augusta, only those who he directly works with (like the Operations Managers or Supervisors or his superiors). He will see you in passing, look at you eye-to-eye and say absolutely nothing. If you greet him, he will ignore you, even look at you and ignore you.
In 2014, after the previous Senior Op
ProsIf there are any, they've been overshadowed by the cons.
The only thing I don't quite remember about Sitel was how much Holiday they gave.
The entire experience there was a roller coaster ride heading to a broken track.
I worked in the Exeter area & first heard of the place at the local Job Centre. One of their HR employees was there holding a small session to recruit anyone who was interested to work at Sitel. He was specifically looking to hire people for a "Technical Support" role. It was described as the typical Tech job helping anyone with issues with devices, etc. I quickly expressed my interest in Coding, Programming, Computer Science, etc. Both He & the Job Centre Rep agreed I'd be perfect for the role with those skills.
I ended up going to a short 6 person group interview a few days later. We took pictures of the inside & were there around 2 hours before we were done. We were made to take a short & easy "speed test" where we just copy & pasted some information between Word & Excel. About 20-minutes after leaving I was told we'd be put on a short 1-2 week long "Training Course" to refresh our skills. The Course was simple things like "How do you turn on the computer", etc. I was however, quite turned away by the fact one segment was to make a social media presence & then write a review of the Company.
Once the Course was done I was offered the Job for the over the phone. I accepted & was given 2 dates to pick from to start. Except, 3 days later I got another call offering me the Job for a 2nd time. Apparently th
1.0
Customer Service Representative | Remote | 16 Aug 2021
T&T campaign
I started working with SITEL in December 2020 on the test and trace campaign, the recruitment process was pretty quick, and I was started within two weeks of the initial contact with them. When I began, they sent us in for ‘training’ which I was under the impression would be quite detailed considering we were to be gathering information from people in relation to covid-19. However, to my surprise the training lasted a whole 2 days and consisted of a few poorly done PowerPoints and a tonne of reading from a training board (arguably filled with out-of-date screen grabs and information). I later came to learn that the PowerPoint information was out of date as well and didn’t represent accurately the screens we would be seeing when starting to actively trace contacts. After this training we were then thrown into a group team chat and told we were going live, to my shock the next day when I logged in for my first official day of tracing the screens and information that was coming up was not like the stuff we had to be taught and there was little or no support about how to deal with this. After a couple days I got the hang of it (largely due to the help of a friend who had been on the T&T campaign longer than myself). The next few days I was randomly placed into a separate team chat with no explanation as to why and a new training session was formed (later I came to learn that this was the training for more advanced and complicated calls in Tier 2 isolation calls) This training las
ProsWhen it worked the holiday booking system was good
Conslong hours, short breaks, poor management, lack of communication, poor support from senior staff
1.0
Customer Service Representative | Remote | 5 Apr 2023
Most unorganized company I had no pleasure in doing business with.
I want to start with the most obvious first thing that you will experience; the onboarding process.
This process wasn't the most organized and was split between about 5 separate emails and then you'll be sent an SMS with no idea of who it is. (Thankfully they introduce themselves but I think it'd be nice to include in the email if you will be needing to contact by SMS.) Lots of last second communication about where you will be and there will be a false promise from recruiters that you will be moved to another campaign once the current one you are on is over. Apparently only some of them decide to actually disclose that this choice is based on your stats. (Later on this won't even matter actually because if apparently you are considered contract (seasonal) then you will simply be let go after being told for months that you are permanent.)
Next, let us address training. The campaign I was on for Cash App Taxes actually had a pretty okay training module. I at least felt informed enough to make slightly confident decisions. Trainers themselves from Foundever were also okay. Simply okay. I personally found it difficult to feel comfortable with my trainer and asking questions didn't feel good as the response was always more on the side of "Why am I doing your work". There was also an obscene amount of off topic talking during the training about personal things that made it a lot harder to concentrate. (This carries into production.)
Trainers preached that we are considered per
ProsYou can mute the google meets or zoom calls.
ConsBreaks change randomly each day, lack of communication, LOTS of misinformation, too much 'I don't know' from management and coaches etc, lack of consideration of your disabilities, nearly impossible to move up if you don't want to be a coach and aren't being referred.
I wouldn't recommend Sitel as a satisfactory nor a professional workplace
I started at Sitel as a way to build skills for myself, and to offset some of my time in retirement. They seemed to have a great mission statement and customer oriented goals which intrigued me. Unfortunately, the management I've encountered to this point doesn't even remotely resemble the heart of their creed. They want you to care, but taking a bite out of that apple can be deceiving.
I've been in training for approximately five weeks. The rules for the class were to
*be positive, specifically - no negative personal feelings because that energy is contagious.
*no outside noises such as kids and animals in the background
*no question is a stupid question - or -the only stupid question is the one you didn't ask.
So, just starting with these let me explain a day working at home with Sitel.
You clock in and the trainer spends the entire first 30 minutes of class telling you how tired they are because they didn't get enough sleep the night before. You clock in from lunch and the trainer spends the next 30 minutes telling you what they ate for lunch and how tired they are from eating too much at lunch. The lack of professionalism is palpable. The trainer isn't feeling what they're teaching, yet simply reading mindlessly through the materials which makes it harder to follow along which results in questions....and, instead of a more targeted answer to the question, you get the eye roll, ridiculed, and singled out as to make sure that nobody else has the audacity to
Proswork from home - mediocre wage
Conslack of quality training - undertrained to incompetent tyrannical managament - lousy schedule
Säljare, savedesk, support Larnaca, Sitel, Foundever
Kan börja med att berätta, var anställd på detta företag i 4 år. Min första 2 år var bäst. Bra miljö, kultur, kollegor, team leader, chef.
Sedan började de komma konstigt folk som kom i en kultur med fulsälj och klicka kunder för att nå fram till sälj samtalen.
Tänk på dig själv och ditt välmående.
1. Kom flera personer som hade problem med att sälja, tls lova att hjälpa till och visa hur man kan förbättra sig. Skulle ha sidebyside men hände aldrig. Slutade med att de skickade hem dessa personer. Kan du inte sälja eller har den förmågan så kommer du bli utfryst samt att de skickar hem dig. Vad de lovar i intervjun med utbildning osv får du men den kommer inte hjälpa dig något. Utbildarna är inte erfarna och har inte kompetens att förklara hur man går tillväga.
2. De är jätte hårda med raster, tider osv. Du har ett schema du ska följa och har en % hur du har följt dina raster. Kundservice jobb? Låter bra? Jag hamna på låg % då jag skötte om mina kunder och klicka aldrig och gav den bästa servicen. Men jag fick skit pga detta. Fick inte pissa även av tls… Sen fastnade jag i en hiss och fick varning pga detta. ( skulle ha ringt, men fanns ingen f täckning?). Fick en ytterligare varning, kom in 08.45 och loggar in och det blir kl 9.05 och min data uppdateras och tuggar allt i vår arbetsbox.
3. TeamLeader samt chef pratar skit om anställda, som ovan. Säljer du inte kommer du bli utfryst och kommer vara på dig som hökar om att du inte säljer. Fulsälj går bra så länge du når din
Informations- und Kommunikationskultur wurde während meiner Anwesenheit mit wenig Augenmerk bedacht. Vorgesetzte halten sich nicht an Absprachen, was ebenfalls zu einer Erschwernis in der Arbeit führt. Es besteht keinerlei Arbeitsschhutzmaßnahmen. Auch nach jahrelangen Bestehen des Betriebes lagen Kabel und Anschlüsse frei. Es gab keine Lärmdämmung, noch gab es eine vernünftige Arbeitsplatzverteilung. Selbst nach mehrmaligen Hinweisen, die Arbeitsplätze entsprechend der Belegung vorzunehmen, wurde nichts getan. Durch die flache Hierachie im Betrieb kam es zu Unstimmigkeiten im Weisungsrecht. Jeder war Vorgesetzt, aber keine mochte die Verantwortung tragen. Illoyalität war ein verbreitetes Thema im Betrieb. Die Computertechnik wies Schwächen auf, was zu langen Rüstzeiten führten, die nur anteilig vergütet wurden. Die Sozialleistungen waren ein Witz. Einmal alle zwei Wochen gab es für die wirtschaftende Belegschaft 2 Obstkörbe, die sich dann ca. 100 Kollegen teilen durften. Im Ruheraum liefen ständig Kühlsysteme von Getränkeautomaten. Als Kantine diente lediglich ein kleines Backwarenangebot der Verköstigung im Betriebsgebäude, aber ohne Preisnachlässe. Zudem gab es noch einen 20% Nachlass für die Zeitkarte der Verkehrsgesellschaft Berlin, was wohl das Jobticket darstellen sollte.
Positiv zu halten war die Vergütung, da selbst bei wenig Verkaufstalent bei Abschlüssen von höherwertigen Telefonverträgen eine Provision anfiel. Der monatliche Verdienst erreichte so bei einer 40h A
I worked for Sykes for over 3 years. When we were first hired, we were told that it is no commission and that you only have to sell phones if the customer wants it. Now we are required to sell UVerse and if you do not then they tell you that by doing so you are resigning and try to get you to sign a resignation statement, which they CAN NOT MAKE you sign or resign. No one can get a raise right now and if you are not someone's favorite pet, you will not advance, EVER!!!!!!!!!! They have forced overtime that will even make you work 6-7 days straight.
Their Medical is a joke. If you just get the free one they give you then it is a $500 MAXIMUM which even the co-pay counts against. It restarts in January, does not cover chiropractors, vision, or dental. You can BUY more but you will not have much of a pay check left, God forbid you have children or a spouse covered. You have to buy vision and dental and dental is so high that it would cost you less to pay for the office visits yourself then have it count against your deductible. You can only get glasses frames once every two years unless you can see without them for 2 weeks while your frames are sent off to have the new lenses put in them once a year. Or you can alternate getting glasses one year and contacts the next. Be prepared to pay for them unless you like Granny/Grandpa frames. I just want them to fit and look decent, I don't want or need designer frames.
I have been dealing with major stress, health issues that ha
Pros401K and Vacation pay
ConsEVERYTHING ELSE AND MORE
Questions And Answers about Sitel
What is interview process like at Foundever?
Asked 5 May 2017
It my honor to work under sitel group
Answered 25 Oct 2022
Simple steps for interview process
Answered 11 Aug 2021
How are the working hours at Foundever?
Asked 13 Mar 2017
Long working Hours
Answered 1 May 2018
Graveyard Shifts
Answered 3 Sept 2017
What are the perks offered by Foundever?
Asked 6 Jul 2017
Gud incentives on exceeding collections
Answered 8 Oct 2019
Growth and learning
Answered 21 Jun 2019
What questions did they ask during your interview at Foundever?
Asked 12 Mar 2017
Only 2 rounds one with hr its quite interesting n another with manager so typical but b confident.
Answered 2 Jul 2018
The primary questions that are asked at Sitel interview is
Why do want to join Sitel
How much is the salary expectation
Group discussion on a given topic .
Answered 1 Nov 2017
What is the promotion process like at Foundever?
Asked 20 Dec 2022
Least interesting
Answered 17 Jul 2023
Promotion process is good, but i have not got promotion i desired and i deserved
