Sitel

Working at Sitel: Company Overview and Reviews in India

Promotional banner for Sitel in India
Sitel
4.1
481 reviews
Sitel, IN Ratings
4.1
Average rating of 481 reviews on Indeed
3.9Work-Life Balance
3.6Pay & Benefits
3.9Job Security & Advancement
3.8Management
4.0Culture
Headquarters
600 Brickell Ave Miami, FL 33131 United States
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Telecommunications

Popular jobs at Sitel in India

 Average SalarySalary Range
2 salaries reported
₹14,200
per month
₹8,000-₹24,000
10 salaries reported
₹18,100
per month
₹9,000-₹30,000
2 salaries reported
₹18,000
per month
₹8,900-₹30,000
1 salary reported
₹25,250
per month
₹11,000-₹42,000
2 salaries reported
₹3,29,500
per year
₹1,64,000-₹4,95,000
Salary Satisfaction
60%
Of the employees are satisfied about their pay, in India
Based on 357 reviews

Sitel Reviews

Popular JobsCustomer Service RepresentativeCall Center RepresentativeAgentTechnical SupportTechnical Support RepresentativeInsurance AgentCoachAgente telefónicoConseiller Clientèle (H/F)Technical Support SpecialistTeam LeaderCustomer Support RepresentativeGestor/a telefónicoSales RepresentativeTéléconseiller (H/F)Analista de Suporte JúniorEjecutivo/a de atención a clientesMember Services RepresentativeAnalista de Suporte TécnicoOperador de TelemarketingCustomer serviceSupervisorAgente bilingüeDirector of OperationsCustomer Care SpecialistMentorLearning SpecialistServicio al clienteTelemarketerCall Center Agent (m/w/d)Customer RepresentativeClient AdvisorChargé de Clientèle (H/F)ManagerRepresentante de AtendimentoSoporte técnicoAnalista de SuporteHandlerInbound Customer Service RepresentativeRetentions AdvisorOperations ManagerQuality Assurance AnalystAccount ManagerAnalista de AtendimentoCustomer Service/Sales RepresentativeCustomer Service TechnicianTrainerDirectorSubject Matter ExpertAccount SupervisorSales AssociateCall RepresentativeSpecialistNHS Test and TraceSalesTechnicianCustomer Service ManagerFraud AnalystQuality AnalystSales AdvisorAgenteInbound Call Center RepresentativeAccount ExecutiveAdvisorAnalista de Suporte PlenoBilling RepresentativeAnalystAssistente de Back OfficeCSPGérant (H/F)Medewerker Klantenservice (m/v)RecruiterAgente de AtendimentoCustomer Service SupervisorGestor/a comercialSenior Customer Service RepresentativeClaims AdjusterDirector of Information TechnologyPhone OperatorRepresentativeRetention SpecialistTeam SupervisorTechnical Support AdvisorWorkforce ManagerKundenbetreuer (m/w/d)Product SupportVice PresidentWarehouse LeadAssociateClaims RepresentativeCollection AgentAgente de Suporte TécnicoBack Office ExecutiveBilling SpecialistCustomer SpecialistSupervisor/aAdministrative AssistantAdministrativo/a back officeAgente de RelacionamentoApprenticeCall Center SupervisorPhone RepresentativeReceptionistReporting AnalystVice President of OperationsCustomer Relations RepresentativeOperador de Telemarketing ReceptivoRecruiting SpecialistAnalista AdministrativoLearning and Development ManagerBilingual Customer Service AssociateData Entry ClerkDirector of Human ResourcesFloor SupervisorHuman Resources SpecialistMSROperador de Call CenterSenior Technical SupportAdministratorBPOBenefits AdvisorCallcentermedewerker (m/v)Case ManagerContact TracerGerente de operacionesHelp Desk AnalystIT SupportLoan SpecialistSales ExecutiveAccount RepresentativeAnalistaAuxiliar administrativo/aCustomer AssistantData TechnicianDispatcherExecutiveHuman Resources ManagerInsurance ProducerKundenberater (m/w/d)Learning and Development FacilitatorReservation SpecialistService à la Clientèle (H/F)Technical Support EngineerAnalista de calidadCCRCall Center ManagerCustomer Care ManagerHuman Resources CoordinatorHuman Resources GeneralistJovem AprendizLoan OfficerMitarbeiter Kundenservice (m/w/d)Outbound Sales RepresentativeReservation AgentAgent (m/w/d)Agente comercial autónomo/aAssistant ManagerCoordinatorCustomer Relations ManagerCustomer Service Manager (m/w/d)Customer Service Team LeadEjecutivo/a telefónico/aFormateur (H/F)Inbound Sales RepresentativeOperatorOpérateur (H/F)Product SpecialistQuality SpecialistReceiverSales Support RepresentativeSupervisor de AtendimentoVendedor/aAgent de Centre d'appel (H/F)Assistente AdministrativoAtendenteDirector of FinanceGestionnaire Back Office (H/F)Head of Project ManagementIngeniero/a de soporte técnicoQuality Assurance ManagerRecruiting CoordinatorSales AssistantAccount Resolution SpecialistAnalista de QualidadeAuxiliar de Atendimento ao ClienteBusiness AnalystChef d'équipe (H/F)Conseiller de Vente (H/F)Customer AdvocateDesktop Support TechnicianFacilities ManagerInsurance SpecialistLicensed AgentManagement TraineeOperations AssociateSenior Operations ManagerSitelSupervisor de OperaçõesTeam MemberTechnical AdvisorTechnicien (H/F)Tier 1 AgentagenteAccount SpecialistAdjusterCall center/a ventasCallerConseiller (H/F)ConsultantContact Center EngineerCustomer ConsultantCustomer Service Account RepresentativeFraud InvestigatorFront End AssociateGuest Service AgentHuman Resources AssistantJefe de equipoKundenservice (m/w/d)Manager (m/w/d)Office AdministratorOperatore call centerPerformerPilotQuality Assurance EngineerRepresentanteService ConsultantSupport SpecialistSystems AdministratorTeleoperador/a comercialTelephone RepresentativeTélévendeur (H/F)Addetto/a al customer serviceAnalista de Atendimento JuniorAssist Customer ServiceAssistantAtendimento ao ClienteAuxiliar de AtendimentoBilling ManagerCall TakerClerkClient Services SpecialistCollection RepresentativeConciergeCredit SpecialistEjecutivo/a contact center/aEmergency Roadside SpecialistFinancial AdvisorFraud ManagerGerente de TelecomunicaçõesHelp deskIT TechnicianInformation Technology InternInternLicensing SpecialistManager (H/F)Marketing ManagerOffice AssistantOperadorPlannerQuality Control SupervisorRecepcionistaRecruitment ManagerRepresentante de ventasResource OfficerRetention RepresentativeSales CoachSales ManagerSenior AssociateSenior Customer Support RepresentativeSenior Sales AgentSenior SupervisorService AdvisorSupport EngineerTraining ManagerVice President of FinancecspAGENTEAccounting AssistantAdviserAgente de ventasAnalista TécnicoAnalista de ProcessosAnalista de Recursos HumanosAsesor/a bilingüeAsesor/a de ventasAuditorAuto AppraiserCable TechnicianChargé de Communication (H/F)Chat RepresentativeClaims ProcessorComputer SpecialistCoordinadoraData AnalystDirector of Financial Planning and AnalysisDirector of MarketingDirector of QualityDirector of RecruitingElectricistaEmergency DispatcherGerenteHealthcare Customer Service RepresentativeKundeserviceMarketerMesa de controlMitarbeiter (m/w/d)Mobile Phone TechnicianNAOrder AdministratorOutbound Call Center RepresentativeOutbound Customer Service RepresentativePersonal Banking RepresentativePolitieagent (m/v)Process ManagerProcessorProduct TrainerProgram ManagerProject ManagerReclutamiento y selecciónRegional DirectorSales ConsultantSenior Account ManagerSenior Account SupervisorSenior Purchasing AgentSenior RepresentativeSenior Team ManagerSenior Training SpecialistSenior Vice PresidentSubscriber AdvisorSupervisor/a de control de calidadSupervisor/a de ventasSupport Technique (H/F)Teamleider (m/v)Technical AssistantTechnical Support ManagerTechnical Support SupervisorTelecommunications OperatorTéléphoniste (H/F)VentasWireless Sales ConsultantWorks Manageradvisortest and traceAaa Roadside AssitantAddetto/a assistenza clientiAdministration ExecutiveAgente de PesquisaAgente de TelevendasAgente de VendasAnalista FinanceiroAnalista de RelacionamentoAngestellter (m/w/d)Aprendiz AdministrativoAsesor/a de soporte técnicoAsistente de servicio al clienteAssistant CoachAssistant LeaderAssistant Technique (H/F)Assistente TécnicoAssistente de Recursos HumanosAtencion al cliente - ventasAtendente de Help DeskAuxiliar de recursos humanosBank ClerkBenefit SpecialistBerater (m/w/d)Billing ClerkCTTCashierCcrCenter ManagerChief Nursing OfficerClient AssociateClient ServicesCollectorComercial telefónicoCommunications AdviserCommunity AdvisorCommunity ManagerComptable Clients Fournisseurs (H/F)Computer TechnicianConseiller Commercial (H/F)Consultor/a generalContact PersonContractorCoordenador de OperaçõesCoordinadorCorporate RecruiterCredit AdvisorCredit CoachCredit RepresentativeCustomer Solutions SpecialistCustomer Success ManagerDirecteur de Site (H/F)Director HRDirector of AccountingEmergency Road Side AssistanceEmployee Relations ManagerEmployéeEnergy AdvisorEntry Level TechnicianFacility CoordinatorFinance AgentFinancial AnalystFinancial SpecialistFirst Notice of Loss RepresentativeFnolFulfillment AssociateGerente de OperaçõesHealth Care AdvisorHome Solutions AdvisorHuman Resources AdministratorHuman Resources InternHuman Resources SupervisorJanitorLanguage SpecialistLead Package Recovery AgentLead TrainerLearning and Development OfficerLine SupervisorLoss Prevention OfficerLíder de EquipeMember AdvocateMitarbeiter Technischer Support (m/w/d)ModeratorMonitoring SpecialistNetwork EngineerNetwork TechnicianNoneNot applicableOMDOffice WorkerOmdOperaio/aPatient AdvocatePerformance ManagerPersonal AgentProductmanager (m/v)Public Health NurseQuality ManagerReal Estate AgentReal Estate ManagerReferral CoordinatorResidential SalesResponsable Service Clients (H/F)Retention ManagerRisk ManagerSales Advisor (m/w/d)SchedulerSeasonal AssociateSenior Account SpecialistSenior AnalystSenior Financial AnalystSenior Process EngineerSenior TechnicianSenior manager/aServerService TechnicianSite DirectorSite ManagerSpecjalista ds. obsługi klienta (m/k)Stagiaire Ressources Humaines (H/F)Supervisor FinanceiroSupervisor de Call CenterSupervisor/a de operacionesTax PreparerTeam ManagerTeam TrainerTeamleiter (m/w/d)Technical AssociateTechnical Sales ManagerTelecommunicatorTelefonist (m/w/d)Teleservice RepresentativeTellerTicket Sales RepresentativeTrack and traceTraineeTraining SpecialistTraining SupervisorTravel AgentTrusteeTécnico de InformáticaTécnico/aVice President of Information Technologyreptrack and trace"FAST" department-10.001st Line Support EngineerAAA Travel RepresentativeACE ReprsentativeAGENTE CLARO MOVILAGENTE DE OPERCIONESANONYMOUS EMPLOYEEAONAON Risk AdvisorAPIAPI MSRAPV RepresentativeAT-Home Email /Chat RepresentativeAVG/Avast PTSAccount LeaderAccountantAccounting RepresentativeAccounting SpecialistAccounts AssistantAccounts Payable ClerkAccounts Receivable ClerkAddetto/a alle risorse umaneAddetto/a servizi funebriAdmin workAdministradorAdministrador/a de redes socialesAdministrateur SAP (H/F)Administrateur Systèmes Et Réseaux (H/F)Administratief Medewerker (m/v)Administrative ClerkAdministrative OfficerAdministrative workAdvisor for airbnbAdvisor, english marketAgent (H/F)Agent Administratif (H/F)Agent AssistantAgent Commercial (H/F)Agent de Vente Et de Service à la Clientèle (H/F)Agente Agente ContactAgente HEWLETT PACKARD Spanish Exception TeamAgente Inboum de la Compañía ONO EspañaAgente TelecomAgente chatAgente de AtenciónAgente de CobrosAgente de Cobros - Capital One Auto FinanceAgente de FacturaionAgente de SegurançaAgente de cobranzaAgente de cobrosAgente de reservacionesAgente de viajesAgente de vozAgente telecomAgente. SitelAirbnb AdvisorAlanAlmoxarifeAmerican ExpressAnalista Departamento PessoalAnalista Financeiro PlenoAnalista Financeiro SêniorAnalista de Desenvolvimento SistemasAnalista de Informações GerenciaisAnalista de Marketing PlenoAnalista de MonitoramentoAnalista de Mídias SociaisAnalista de PlanejamentoAnalista de Planejamento PlenoAnalista de ProjetosAnalista de Recrutamento e SeleçãoAnalista de Recursos Humanos PlenoAnalista de Sistemas JúniorAnalista de TelecomunicaçõesAnalista de TreinamentoAnalista de Treinamento e DesenvolvimentoAnalista de soporteAnalyste (H/F)Analytics ManagerApplication DeveloperApplication SpecialistArchivista y capturistaArea SupervisorArmed Security OfficerAsesor/a comercial call centerAsesor/a comercial de segurosAsistente de administraciónAsistente de archivoAsistente de atención al clienteAsistente de contabilidadAsistente de ventasAsociado/a de ventasAssemblerAssist.BackOffice; Comunicações escritas inglêsAssistance Desk ManagerAssistant Administratif (H/F)Assistant Communication (H/F)Assistente ComercialAssistente de CobrançaAssistente de VendasAssociate ConsultantAssurance Adviser-Amazon ProtectAsystent dyrektora (m/k)Atendente SacAtendente de Call CenterAtendente de SuporteAtt/Direct TvAushilfe (m/w/d)Auto Claim ProcessingAuto Insurance Claims SupportAuto insurance customer swrviceAuxiliar AdministrativoAuxiliar de VendasAuxiliar de reclutamietoAuxiliar/a de talento humanoAzafato/aBACKOOFICEBCCBPO ExecutiveBPO StaffBecario/a de comunicaciónBekoBenefits RepresentativeBewerberBewerbungsphaseBienestar BillingBilling AnalystBilling StaffBilling specialisBpo stafBrand AmbassadorBrand ManagerBus DriverBusiness CoachBusiness Development ExecutiveBusiness Office DirectorBusiness OwnerBusiness Process AnalystBusiness SupportBuyerBürokaufmann (m/w/d)C.S.RCAC eacalationsCAECCHTCCPCCR Rep in Money Gram CampaignCCR1CDCCEOCFD LiaisionCGP CPS COMUNICADORCRCS advisorCSECSP – ONO EspañaCSRCTT / LSTTCTtCable & WirelessCable TechnCall CenterCall DirectorCall HandlerdfgdfgCall Service PersonnelCall workerCampaign ManagerCancellation DepartmentCare SpecialistCashier/StockerCearsCertified TrainerChargé d'accueil Banque (H/F)Chief Operating OfficerChildcare ProviderClaims AdvisorClaims AssociateClient Relations SpecialistClient RepresentativeClient Services CoordinatorClient SpecialistCoach Coach automotrizCoat hangerCoding SpecialistColaboradorCollection ManagerCollections AgentComcast representativeComercialCommanderCommercial (H/F)Commercial Sédentaire (H/F)Communication SpecialistCommunications ManagerCommunications OfficerCommunity RepresentativeCompensation ManagerCompliance OfficerComputer DiagnosticsComputing ConsultantComputing ServicesComunicadoraConcentrix Work@ homeConseiller Clientèle Particuliers (H/F)Conseiller Mutualiste (H/F)Conseiller en Assurances (H/F)Consumer Issues Desk, Tier 3Consumer Loan RepresentativeConsumer lifestyle technisch medewerksterContableContador/a seniorContinental Airlines One Pass Service SpecialistContinuous Improvement ManagerControl Room OperatorControlistaContrôleur de Gestion (H/F)Coordenador de QualidadeCoordenador de VendasCoordinador/a de call centerCoordinador/a de proyectosCoordinador/a de salud ocupacionalCoordinador/a de servicio al clienteCoordinadora,Coordinateur Qualité (H/F)Coordonnateur Santé Et Sécurité (H/F)Core ServicesCorporate ParalegalCorporate TrainerCost AccountantCostumer Service AdvisorCostumer serviceagntCounselorCourierCqfmCredit ClerkCredit ConsultantCspCustomer CareCustomer Care AssistantCustomer Contact centerCustomer Professional ServicesCustomer Service Associate / CashierCustomer Service Collections RepresentativeCustomer Service Manager (m/v)Customer Service/Data EntryCustomer Spanish Customer Support at eBay with GermanCustomer expertCustomer service advisorCustomer surportCustumer serviceDEUTSCHE TELEKOMData AdministratorData Analist (m/v)Data Center TechnicianData EngineerData ProcessorData entryDelivery ManagerDepartamento de Calidad y AtenciónDepartamento/a comercialDepartment SupervisorDesarrollador/a de softwareDesenvolvedor .NETDesignerDetectiveDeveloperDevelopment ManagerDigital ConsultantDir Site OpsDirect Service ProviderDirect TV ACEDirector of Employee ExperienceDirector of Information SecurityDirector of TechnologyDisclosedDishwasherDistrict ManagerDocument ControllerDog's bodyE-Share teamEHTEddi - Online AssessorEjecutivo/a comercialEjecutivo/a comercial seniorEjecutivo/a de ventasEjecutivo/a de ventas técnicasEjecutivo/a pymeEletricistaElite AgentEmail Deliverability SpecialistEmail RepresentativeEmloyeeEmployedEmployee Engagement Employee experience managerEmployment CoordinatorEngagement SpecialistEnglish As A Second Language TeacherEnrollment SpecialistEntry Level Marketing AssistantEntry Level Tech SupportEntry Level Technical SupportEscalation Team RepresentativeEscalations LeadEspecialistaEspecialista en cuentasEspecialista en selecciónEspecialista financiero/aEvent CoordinatorExecutive AdministratorExecutive AssistantExecutive OfficerExecutive RecruiterExecutive Support OfficerExecutivo de ContasF. Ortigas Jr. AvenueFASTFNOLFachlicher AnsprechpartnerFacilitatorFactuurserviceFile ClerkFinance AssistantFinance AssociateFinance ManagerFinancial AccountantFinancial Planning AnalystFinancial RepresentativeFirst Data & Lexmark US AgentFirst Level Supporter (m/w/d)Floor ManagerFloor supportFloor walkerForensiker (m/w/d)Former Sitel EmployeeFraud Identity TeamFrench Language ExpertFront Desk AgentFront Desk ManagerFront Desk ReceptionistFrontlinerFull time technical assistance for HTC cell phonesGMAC Insurance, Anywhere else I was sent.GannettGeneral ManagerGeneral Reservations RepresentativeGerente ContábilGerente de ComprasGerente de ProcessosGerente de recursos humanosGestionnaire Ressources Humaines (H/F)Gestionnaire de Production (H/F)Gestión del parking del hotelGestor Brother IberiaGestor administrativoGestor de ContasGestor de incidencias SYR IberiaGestor de llamadasGestor/a de cobrosGestoraGestora de LlamadasGlobal Escalations DeskGodofredo B. Fider JrGood if you are desperateGreendot banklGround operationGroup LeaderGrowth Manager (m/w/d)GuruHP advisorHR CoordinatorHR manager/aHSD AssistHVSD RepresentativeHardware TechnicianHead CoachHealth Isurance RepresenitiveHealth Services AdministratorHealthcare AssociateHealthcare ManagerHealthcare SpecialistHelpdeskmedewerker (m/v)HomeHome Care WorkerHome RepresentativeHome Voice RepresentativeHousekeeperHuman Resources AdvisorHuman Resources AssociateHuman Resources Business PartnerHuman Resources RepresentativeI assistI just work here IDENTITY & ONLINE PROTECTION REPRESENTATIVEIT AdministratorIT EngineerIT ExecutiveIT Operation LeaderIT RepresentativeIT StaffIT TroubleshooterIT supportImpfhotlineImpiegato/aImpiegato/a CommercialeInbound advisorIndependent ContractorIndustry SupportInformación tributariaInformatico/aInformation Security AnalystInformation Technology SpecialistIngeniero/a industrialIngeniero/a técnico/a comercialInstaladorInstalador/a de equipo de telecomunicacionesInstallation TechnicianInstructorInsurance ManagerInsurance UnderwriterIntake CoordinatorInternet RepresentativeInternet SalesInternet technicien supportInterviewerIpaJava DeveloperJefe de capacitaciónJefe de operaciónJefe de ventasJerezJunior Corporate AccountantJunior Systems AdministratorKaufmann Im Einzelhandel (m/w/d)Kaufmännischer Mitarbeiter (m/w/d)Key Account Manager (m/w/d)Kfz-meister (m/w/d)Klantadviseur (m/v)KundekonsulentKundenKundenberaterinKundenberaterin GK-Bereich B2BKundendienstKundeservicemedarbejderLG Representative AgentLS MSRLaborerLanguage Specialist Lawn Care SpecialistLead ClerkLead ConsultantLead RecruiterLead SupervisorLead TechnicianLeadership Development ProgramLearning ManagerLearning Manager TTLeitungsdiagnose der Deutschen TelekomLending SolutionsLicensed MSRLicensed in fifteen statesLider de servicioLine LeadLoan ConsultantLoan ProcessorLoan Servicing SpecialistLocatorLogistics AssociateLost or stolen MSR Consumer Loan AcquisitionsMSR IIMSR for First Notice of LossMagdeburg Mail HandlerMaintenance PersonManagement Assistent (m/v)Management ConsultantManager (m/v)Managing MemberMarket ResearcherMarketingMarketing CoordinatorMarketing Medewerker (m/v)Marketing SpecialistMarketing managerMarti Gann CCRMax InsiderMedia AgentMedical BillerMedicinsk RådgivareMember RelationsMembership RepresentativeMentor Mentor y LearningMerchandise Flow Team MemberMessengerMonitor de QualidadeMortgage Loan OriginatorMsr Multinacional americana líderNHS 119 Helpline AdvisorNHS 119 Vaccination line NHS Covid Response / Covid Vaccine BookingNHS T&TNHS Test & Trace AdvisorNHS Test and Trace NHS Test and Trace (Home Based)NHS Track & TraceNHS Track &TraceNHS Track and TraceNaNetwork AnalystNew GraduateNoNo CommentNone yetNot sureNothingNovember 2008Nutriologo/aOJT TraineeON THE JOB TRAINEEOP DE TMKT RECEPTIVOOPSORIGINATOROffice RepresentativeOffice SpecialistOfficer MISOficial De ManutençãoOn the Job TraineeOnboarding ManagerOnline Chat RepresentativeOpen Door Mentalität & viel WeiterentwicklungOperador de AtendimentoOperador de Fibra ÓpticaOperador de SacOperador de VendasOperario/a de depósitoOperario/a de limpiezaOperario/a de producciónOperation ManagerOperations AdministratorOperations AgentOperations AnalystOperations AssistantOperations Manager (m/w/d)Operations OfficerOperations SupervisorOpetador de TelemarquetingOracle ConsultantOrder ProcessorOuvrier (H/F)Overnight Customer Service RepresentativeOwnerPBM repPSTPanama rep of PanamaParalegal AssistantPartnerPatient Care CoordinatorPatient RepresentativePayment ProcessorPaypal Acct./ CapitalOne AcctPayroll AnalystPayroll ClerkPayroll SpecialistPersonal BankerPersonal Care AssistantPharmacy SpecialistPharmacy TechnicianPhone BankerPrefer not to disclosePremium Saves Team RepresentativePremium saves teamPresenterProcess LeadProcessing ClaimsProduct ExpertProduct ManagerProduct SpealistProduction WorkerProductspecialist (m/v)ProgrammerProgressiveProject CoordinatorProject LeaderProject SupervisorProspective employeeProvisioningPréposé au Service à la Clientèle (H/F)PscuPublic DefenderPublic Relations Account ExecutivePurchasing SpecialistQAPQBDT CORE QBOQMQSC SMEQuality Asuurance ProffesionalQuality LeaderQuality ProfessionalQuality Professional,Quality Service RepresentativeQuality assuranceQuality assurance manager/aQuickbooks Desktop ExpertQuickbooks Product ExpertREFERENCIA PERSONALREPRESENTATIVERTAReal Time ANALYSTReal Time AnalystReal Time Analyst DTVReal time analyst / workforceReceptionist/Administrative AssistantRecovery AgentRecruitment ResourcerRelation clienteleRemote Custimer ServiceRemote WorkerRemote test and trace advisorReportero/aRepre.Aten.JrRepre.Atend.Junior (LVR)Representante ComercialRepresentante de ventas internasReprésentant des Ventes (H/F)Reservation Center AssociateReservationistResponsabile di magazzinoResponsabilidadeResponsable Communication (H/F)Responsable Opérationnel (H/F)Responsable Qualité (H/F)Responsable Recrutement (H/F)Responsable de servicioRetail Customer Service RepresentativeRetail RepresentativeRetail Sales AssociateRetail Sales Associate IIRetention AgentRetention sppecialistReward ManagerRtaRéceptionniste (H/F)S.A. RepresentanteSACSMCSMESR L3 RetentionSSESSE SST Identity ProtectionSac da editora AbrilSachbearbeiter (m/w/d)Sale agent COMCAST Campaign. Jefe directoSales AnalystSales ProfessionalSales TraineeSales and Marketing ManagerSalespersonSandwich MakerSarucks EHD repSecretaresse (m/v)SellerSenior Administrative OfficerSenior AdvisorSenior CCRSenior CSPSenior ConsultantSenior Customer RepresentativeSenior DealerSenior DirectorSenior Employee RelatiosSenior Executive CoordinatorSenior Executive RecruiterSenior Human Resources AssociateSenior Human Resources ManagerSenior ManagerSenior Medical OfficerSenior Network EngineerSenior OperatorSenior PlannerSenior Program AnalystSenior Quality AnalystSenior Quality SpecialistSenior RecruiterSenior Research AnalystSenior Sales AdvisorSenior Software EngineerSenior System EngineerSenior Systems AdministratorSenior Tax SpecialistSenior Technical ConsultantSenior TelemarketerSerigrafo/aService DispatcherService ManagerService ProfessionalService à la clientèleServicemitarbeiter (m/w/d)Servicio de préstamos, llamadas entrantesShipping and Receiving ClerkSite AdministratorSite EngineerSitel AarhusSitel Corporation IncSitel GroupSitel groupSitesSmart meter appointments.SmcSmeSocial Media ManagerSocial Media SpecialistSocial media managerSocial media manager/aSpecial AgentSpécialiste QualitéSpécialiste produitSr.CSPSr.Customer Service ProffesionalSr.Sales ExcutiveStaff ManagementStaff trainingStockerStrategic PartnerStructure Subscriber/AdvisorSucker Superviseur (H/F)Supervisor de AlmoxarifadoSupervisor de QualidadeSupervisor de TelemarketingSupervisor de TreinamentoSupervisor de VendasSupervisor/a de call centerSupervisor/a de cobranzasSupervisor/a de servicioSuporte technicoSupport AdvisorSupport AnalystSupport AssociateSupport GroupSupport Services ClerkSupport StaffSwitchboard OperatorSystems AnalystT&TT3 AdvisorTECHNIAL SUPPORTTELEOPERADOR/A BILINGÜE ALEMÁN (COMPAÑÍA AÉREA)TSRrTax AnalystTax SpecialistTcTeacherTeaching AssistantTeam AssistantTeam Manager (coordinador)Team MangerTeam leaderTeam managerTech Support AnalystTechical supportTechincal supportTechnical AnalystTechnical ConsultantTechnical MentorTechnical SpecialistTechnical Support AnalystTechnicien Deploiement (H/F)Technicien Fibre Optique (H/F)Technicien Hotline (H/F)Technicien en Informatique (H/F)Tecnico/a de servicioTekninen TukiTele TechnicianTelecommunications EngineerTelecommunications SpecialistTelecommunications TechnicianTelefonisch medewerksterTelefonische Kundenbetreuerin im HomeofficeTelefonischer Kundenberater (m/w/d)TelefonistaTelefoniste (m/v)TelemarkterTeleoperadora para o projeto "Vueling"TeleoperadororTelephone AdvisorTelephone SupportTelephone SurveyorTelephonistTellTelephoneTemp job working from homeTemporary Contract, Online Work from HomeTemporary RoleTest & traceTest ManagerTest and TraceTest and Trace Advisor Test and Trace Campaign Tier 3Tiempo laboradoTier 3 T and TTier2TmTrace and TraceTrack And Trace AdvisorTrack ManagerTrack WorkerTrack and TraceTrack and Trace AdvisorTrack and trace Track and trace T3Traffic ControllerTraineeship Financiële Dienstverlening (m/v)Trainer (m/v)Tranquilidad Orange...es ironicoTransaction Processing OfficerTravel ExpertsTrieurTrilingual Support AnalistTrouble-shooterTutorTécnicoTécnico de Help DeskTécnico de ImpressorasTécnico de SuporteTécnico/a de sistemasTécnico/a en informáticaTécnico/a en telecomunicacionesTécnico/a instalador/aTéléopérateur (H/F)USAA -USAA Banking DepositsUSAA MemberUSAA./ FNOLUniversal Rep for ViasatUsaaUser Experience DesignerVUELING AIRLINES ADVISORValidador/aVendedor/a técnico/aVendeur (H/F)Vendeur Conseil (H/F)Verizon chat repVerkäufer (m/w/d)Verwaltungsmitarbeiter (m/w/d)Very goodVirgin mediaVm ukVoice EngineerVolunteerWAHWFH WFH REPRESENTATIVEWFM medwerkerWarranty ManagerWebchat AdvisorWfm real time analyst Work @Home RepresentativeWork forWork from Home AdvisorWork@Home AAA, ERSWorkforceWorkforce Analyst ManagementWorkforce CoordinatorWorst at training equpment out dated and web site always downZensusagente agentesassitente suorte jrbuenacall back teamcgpchagé de clientélecitizenconcessionairecoordinadora en varios departamentos con tareascttcuscustomer advisor (alemao)customer represenativecustomer suport professionadfg directv/Nfl campaignglorified monkeyit suportkundekunsulentmedewerkermobility activationsmsrnanadaonstarphonequality proffessionalrepresentativerepresentative 6 monthsreservations repretención de clientesréseau technique professionnellesiteltechnischer Kundendiensttecnhical Advisor HPteleoperadroratéléconeillerwork in a higher position
All LocationsBengaluru, KarnatakaChennai, Tamil NaduDelhi, DelhiGurgaon, HaryanaHyderabad, TelanganaKalyan, MaharashtraMumbai, MaharashtraNew Delhi, DelhiDubaiCórdoba, CórdobaSan Miguel, Buenos AiresDevonport TASExeter NSWMelbourne VICSydney NSWBrusselGeelSeraingSofiaAmericana, SPBarra Funda, SPBlumenau, SCBrás, SPCarrão, SPCaxias do Sul, RSCuritiba, PREldorado, SPFortaleza, CEGuarulhos, SPIpanema, RJMooca, SPNiterói, RJPaulista, PEPorto Alegre, RSRecife, PERio de Janeiro, RJSanto Amaro, SPSantos, SPSão Bernardo do Campo, SPSão Gonçalo, RJSão Paulo, SPSorocaba, SPZona Central de São Paulo, SPZona Leste de São Paulo, SPZona Oeste de São Paulo, SPZona Sul de São Paulo, SPBathurst, NBBells Corners, ONBurlington, ONCalgary, ABCornwall, ONDelhi, ONDundee, NBElmira, ONEtobicoke, ONGreater Sudbury, ONHalifax, NSKanata, ONKelowna, BCLondon, ONMarkham, ONMidland, ONMississauga, ONMoncton, NBMontréal, QCMontréal-Est, QCMontreal-nord, QCNational Capital Region, ONNepean, ONNiagara, ONNiagara Falls, ONOttawa, ONPembroke, ONRiverview, NBSaint John, NBSt. Catharines, ONSt. John's, NLSt. Lawrence, NLSurrey, BCThorold, ONToronto, ONTunis, ONWarsaw, ONFribourg, FRAbidjanSantiago de Chile, Región MetropolitanaBarranquilla, AtlánticoBogotá, CundinamarcaCali, Valle del CaucaMedellín, AntioquiaLíněBerlinBerlin-SiemensstadtBerlin-SpandauBochumBonnDessau-RoßlauDortmundDüsseldorfKrefeldLutherstadt WittenbergMagdeburgPotsdamSaarbrückenSchwaigernAarhusHømKøbenhavnSønderborgBarcelona, Barcelona provinciaCentro-Madrid, Madrid provinciaChamartín-Madrid, Madrid provinciaCiudad Lineal-Madrid, Madrid provinciaLlodio, Álava provinciaMadrid, Madrid provinciaSan Fernando de Henares, Madrid provinciaSan Juan de Aznalfarache, Sevilla provinciaSant Cugat del Vallès, Barcelona provinciaSevilla, Sevilla provinciaSitges, Barcelona provinciaValencia, Valencia provinciaVicálvaro-Madrid, Madrid provinciaZaragoza, Zaragoza provinciaBlois (41)Casabianca (2B)Clermont-Ferrand (63)Cournon-d'Auvergne (63)Créances (50)Juillan (65)La Rochelle (17)Malakoff (92)Nancy (54)Paris (75)Pau (64)Périgny (17)Pont-Sainte-Marie (10)Rabat-les-Trois-Seigneurs (09)Romainville (93)Rouen (76)Saint-Étienne (42)Saint-Étienne-du-Rouvray (76)Saint-Jean-Bonnefonds (42)Saint-Ouen (93)Sales (74)Tarbes (65)Troyes (10)Vervins (02)Wasquehal (59)AberdeenAccringtonAshfordBanburyBellshillBirminghamBournemouthBristolBurnleyCoventryCrawleyDerbyDundeeEast LondonEdinburghEtonExeterGlasgowGosforthGuildfordHalifaxHolytownIlfracombeKetteringKingston upon ThamesLeedsLeicesterLichfieldLiverpoolLlanelliLoansLondonLutonManchesterMilton KeynesMotherwellNelsonNewcastle upon TyneNottinghamPlymouthRedhillRoyal Tunbridge WellsRugbyShawSheffieldStoke-on-TrentStratfordStratford-upon-AvonSwanseaTeessideWatfordWest LondonWisbechWolverhamptonWorkingtonΑθήναKarlobagBánkMetroLimerick, County LimerickBari, PugliaCosenza, CalabriaGiussano, LombardiaLissone, LombardiaMilano, LombardiaMisterbianco, SiciliaVarna - Vahrn, Trentino-Alto AdigeVoghera, LombardiaKingstonCasablancaFèsRabatGarcía, N. L.Gómez Palacio, Dgo.Mérida, Yuc.Monterrey, N. L.Naucalpan, Méx.Puebla, Pue.San Nicolás de los Garza, N. L.San Pedro Garza García, N. L.Torreón, Coah.Xalapa, Ver.ManaguaAlmeloArnhemBestEindhovenHilversumAuckland City, AucklandHamilton, WaikatoOnehunga, AucklandPalmerston North, Manawatu-WanganuiArraiján, Provincia de Panamá OesteBella Vista, Provincia de PanamáDavid, Provincia de ChiriquíLa Chorrera, Provincia de Panamá OestePanamá, Provincia de PanamáLos Olivos, LimaAlabangBaguioCebu CityEastwood CityEl NidoIloilo CityMakatiMandaluyongManilaMuñozPasayPasigPuerto PrincesaQuezon CitySan MiguelTaguigTarlac CityWah CantonmentWarszawa, mazowieckieLisboaPortoBelgradeTumbaBratislavaDakarİstanbulSideAbilene, TXAiken, SCAlbany, GAAlbuquerque, NMAmarillo, TXAndalusia, ALArden, DEArden, NCArkadelphia, ARAsheville, NCAthens, GAAtlanta, GAAtlantic, IAAugusta, GAAurora, COAurora, MOAustin, TXAvenue, MDBallwin, MOBaltimore, MDBartlesville, OKBartlett, TNBatesburg, SCBath, NYBeatrice, NEBeaumont, TXBeaverton, ORBelgrade, MTBelleville, ILBerlin, MDBerlin, NHBethlehem, PABirmingham, ALBloomfield, NJBogalusa, LABogota, NJBoiling Springs, SCBoise, IDBonnyman, KYBowling Green, KYBrazil, INBrewton, ALBuena, NJBunnell, FLCalifornia, MDCall, TXCampton, KYCanyon, TXCaribou, MECarlsbad, NMCarroll, IACaryville, TNCave City, KYChantilly, VACharleston, WVCharlotte, NCCharlottesville, VAChicago, ILChurch Hill, TNChurch Point, LACincinnati, OHClarksville, TNClive, IAClovis, NMCoconut Creek, FLColorado Springs, COColumbia, SCColumbia, TNColumbus, GAColumbus, MSConcord, NCConway, NHCopenhagen, NYCoral Springs, FLCorning, NYCorpus Christi, TXCountryside, ILCoventry, RICovington, GACrossville, TNCullman, ALDade City, FLDallas, TXDawson, GADecatur, GADeLand, FLDel Rey, CADenmark, SCDenver, CODes Moines, IADetroit, MIDisney, OKDothan, ALDover, DEDublin, GADurham, NCEastwood, MIEden, NCElizabethtown, KYEl Paso, TXEngland, AREton, GAEvans, GAFayette, ALFayetteville, ARFayetteville, NCFisher, ILFishers, INFlagstaff, AZFloral Park, NYFlorida City, FLFort Bragg, NCFort Lauderdale, FLFort Smith, ARFort Worth, TXFranklin, TNGang Mills, NYGastonia, NCGeorgetown, KYGlasgow, KYGrand Junction, COGreensboro, NCGreenville, SCGriffin, GAGulfport, MSHamilton, ALHartford, WIHattiesburg, MSHenderson, NVHephzibah, GAHerndon, VAHickory, NCHillsboro, ORHinesville, GAHoliday, FLHomestead, FLHot Springs, ARHouston, TXHuntington, WVIdalou, TXIndependence, MOIndianapolis, INInman, SCIrondale, ALJackson, MSJackson, TNJacksonville, ALJacksonville, FLJonesboro, GAKansas City, MOKilleen, TXKingston, NYKingstree, SCKissimmee, FLKnoxville, TNLafayette, LALaGrange, GALake Charles, LALake City, FLLakeland, FLLansing, MILa Paz, INLas Cruces, NMLas Vegas, NVLawrenceville, GALawton, OKLenoir, NCLimestone, MELinn, MOLisbon, CTLisbon, MELive Oak, FLLondon, KYLondon, OHLongmont, COLongview, TXLoring AFB, MELoris, SCLos Angeles, CALos Lunas, NMLouisville, KYLubbock, TXMacomb, ILMadison, WIMadrid, IAMagee, MSMagnolia, ARMalvern, ARManassas, VAManila, ARManila, UTMarietta, GAMarion, VAMedia, PAMemphis, TNMerriam, KSMesa, AZMexico, MOMiami, FLMiddleton, WIMilford, DEMillbrae, CAMilpitas, CAMission, TXMobile, ALMocksville, NCMonroe, LAMontgomery, ALMorganton, NCMorocco, INMorristown, TNMurfreesboro, TNMuskogee, OKMutual, OHNada, TXNashville, TNNashville-Davidson, TNNebraska City, NENederland, TXNewark, NJNew Brunswick, NJNewcastle, WANew Iberia, LANewnan, GANew York, NYNorcross, GANorfolk, VANorman, OKNorth Las Vegas, NVNorth Lauderdale, FLOak Ridge, TNOcala, FLOcean Springs, MSOdessa, TXOklahoma City, OKOmaha, NEOntario, CAOpelika, ALOpp, ALOrange Park, FLOrangeville, UTOrlando, FLPacific, MOPainted Post, NYPaisley, FLPalm Bay, FLPanama, OKPanama City, FLParadise, NVPark, KSParkesburg, PAPearl, MSPeoria, ILPhiladelphia, PAPhoenix, AZPilot, VAPioneer, OHPlaza, NDPlymouth, MAPoint, TXPompano Beach, FLPooler, GAPort Arthur, TXPort Saint Lucie, FLQueen Creek, AZRadcliff, KYRaleigh, NCRandall County, TXRaytown, MORemoteRichardson, TXRichmond, KYRichmond, VARobinson, TXRockford, ILRome, GASan Angelo, TXSan Antonio, TXSanford, ALSanford, NCSan Francisco, CASan Miguel, CASarasota, FLSavannah, GASeattle, WASebring, FLSevern, MDShawnee, OKShreveport, LASnellville, GASpartanburg, SCSpringfield, MOSpringview, NESt. Louis, MOStarkville, MSStone Mountain, GASumter, SCSunflower, MSSunset, FLSwainsboro, GASwansea, MASycamore, ILSyracuse, NYTampa, FLTitusville, FLTroy, MITucson, AZTulsa, OKTupelo, MSUpper Darby, PAValdosta, GAVarna, ILWaco, TXWalton County, FLWarner Robins, GAWarsaw, INWaynesboro, GAWhite Springs, FLWinfield, ALWinston-Salem, NCWinter Park, FLWise, VAWoodbridge, VACape Town, Western Cape

Overall Reviews at Sitel

3.0
Customer Service Representative | Mumbai, Maharashtra | 26 Jan 2015
good place to learn,have fun but not to earn
A very comfortable place to work at.leverage is a plus point truly when it comes to Sitel as it gives the flexibility in terms of time schedules compared to other organisation in the same industry.needless to say the pay package is also too low on the other hand. As a client to work with the UK based company The Trainline.Com it truly was a very vast learning platform for me to enhance and explore my skills, not just technically but mostly in terms of being more furnished and equipped with communication skills. Rcognition is however also an issue i would say.because one would still continue to work with a lesser salary, if the job is matching ones assets satisfyng him or her at the end of the day and moreover if the efforts are correctly recognized without anyone reaching a point of saturation. I mean thats what managments primary forte includes of. however its been a great experince working there and i would say for freshers and learners or the ones who would want to brush their abilities to set a bench mark for selves, Sitel is a very good platform to be at..as it gives u a comfy atmosphere to work along with challenging tasks to improvise self by holding on to the benefit of leverage the company provides, and besides, working in a lesser salary definitely will make one value every effort he/she has put to learn and deliver in the course of time. I am thankful to the company for the good,knowledge and experince it allowed me to have but also for the opportunities and f
Prosexcellent work envionment
Consvery very poor pay package
4.0
Customer Service Representative | Hyderabad, Telangana | 22 Nov 2015
Productive
I would like to talk about how I handle a complicated situation and regain the customer's satisfaction. since I worked in India for USA customer so it was obvious that I worked mostly night shifts but sometimes due to festivals we were schedule early morning shifts and that was the day when I and another girl from another team were alone on the floor in our bay. it was kind of shift change time and no supervisor or manager were available on floor at least for another 2 hours and that girl got into a situation where customer was asking for supervisor and she was stuck then she kept customer's call on hold and came to me and asked help, Actually she was asking me to advise her on how to handle this situation. I proactively told her not to worry because I will speak to that customer as supervisor because customer was irate with her that he was not at all listening to her and neither was giving her chance to control the call. I was aware of the risk of pretending to be a supervisor for the customer but for me customer's satisfaction was priority. so I went ahead and I handled that call so professionally and emotionally that customer not appreciate the assistance but also assured that he trust our company and talks about our service and support among others. Though it took almost 1 and half hours to get the irate customer calm down and end the call with good note which cause me 1 and half hours of extra work after my shift ending But I gave me good exposure of my potentia
Prospick and drop, food coupons
Consovertime
5.0
Team Leader | Mumbai, Maharashtra | 17 Jul 2013
Fun workplace with Recreative activities
Sitel is a BPO working 24/7. My career started from grassroots as a Customer Service Rep handling customers & delivering solutions. Due to my quick learning abilities & my exceptional customer service I got promoted to Quality Assurance where my management journey started. I learned working on data, getting the meaning out of the voluminous data doing customer analytics and producing outcomes to the seniors. I imparted various soft skill trainings to agents to enhance customer service. My leadership skills were harnessed when my career got elevated to a Team Manager where I managed a team comprising 15-20 agents. Mentor them in there daily work, handle customer escalation & retention. I was also an active participant in the project to enhance Customer Service. I performed customer analytics highlighting there behaviour and reasons for dissatisfaction and implemented a solution for betterment of it. Results of this initiative fetched outstanding results and I was awarded with SITEL STAR award.
ProsCustomer Service, Work life balance
ConsNigh shifts
4.0
Senior Customer Support Representative | Hyderabad, Telangana | 13 Feb 2014
Workplace with Brands & Fun
Sitel India Pvt Ltd is a hub of out sourced processes which serves different brands or to say companies such as : T Mobile, GMAC,Pitney Bowes, Dell, Earthlink,Verizon, Bell Canada,etc,Our team worked for 'Pitney Bowes' which is a US based company which manufactures 'Postage Meter' for "United States Postal Service' In a way we worked for 'USPS' as we were senior 'Investigators' our job was to track down the missing meters of USPS through a detailed search procedure by interacting with customers,individuals, using various search engines, taking down various missing meter, destroyed meter, etc reports from customers,recovering the products or marking them as destroyed or lost in the system. This process taught us about the working style in US and also its culture, people, public relations, rules and regulations etc
ProsOccasional events, weekend fun fridays at work, separate dormetory's etc etc
ConsAverage healthcare facility, Poor Food availablity for employess in the pantry etc
5.0
Director of Operations | India | 11 Mar 2019
Sitel Group - best workplace to be a part of!
Sitel Group, which I've known directly or indirectly for well over 7 years now, has grown into this matured workplace that I am proud to be a part of. Starting from the peers that I communicate with on a daily basis, to my other fellow employees and group leaders in various other functions, all have been simply great. Much like my manager, a lot of the top management folks are fair and enable everyone around to be their best. That also means that one gets enough leeway to explore opportunities in their role and experiment within their domain and daily routine to gain more learning and individual growth. The CxO team is energetic, extremely focused on making the company bigger and better, and it seems to be working with their promoted values. There is a good work-life balance as well, and I have not yet come across any challenges that couldn't be handled fairly.
4.0
Subject Matter Expert | Mumbai, Maharashtra | 5 Feb 2013
Learning curve
Working with Sitel was a big turn in my Professional life. It was my first International BPO experience. I joined as Customer Care associate for its Dell Process. its very dynamic in nature. Comprises of Sale, Technical troubleshooting and also Customer service. Work environment is awesome every one whether it be your manager or colleagues are very helpful and self motivated. They always encourage you to exceed the exceptions by performing better. Which helps you to grow not just in professional front but personal front too. As far as growth is concerned Sitel is place where one can actually achieve heights in Career and only thing which can take you there is your own performance and systematic selection process So if you are looking forward to Join Sitel you should be prepare for competitive environment.
Prosgood work environment
Consless compensations
4.0
Analyst | Mumbai, Maharashtra | 27 Oct 2016
More productive and more fun :)
I love Mondays, mostly because the day flies by in a flash. On a given day, during the early hours you will find me speaking to the clients, finding out proactively what their priorities are for the week, meeting with team for half hour to communicate the clients’ needs and organizing the team schedules around the client’s priorities. I do this on Monday so that the rest of the week is well organized and we can effectively use our team’s time in exceeding client’s expectations and avoid Friday evening surprises. Everyday I learn some new things at work either by self or learn from others related to process, concepts and MS excel, etc.. My co-workers are very supportive. We share our work and knowledge. We help each other professionally and personally. I love the job I do and I don't see any hardest part. I enjoy everyday work :)
4.0
Financial Advisor | Mumbai, Maharashtra | 3 Aug 2016
We always play some games on saturday as a fun saturday
Currently i working with SITEL & in last two years when i wake up in the morning for job i never feel that i m going on job i always feel that i m going my college for hangout with my buddies. The environment & atmosphere of the SITEL is very frankly i never have to worry about manager or TL's like they are on floor so we just have to do our work & all that stuff. They all are also very frank that is reason I m surviving from last two years & the reason for leaving the SITEL is only I m looking for better prospect & also i looking for growth in my career in terms of position & remuneration. SITEL is one of the good place to work but the package which they provided i don't think so that i'll survive anymore & growth is also not there is SITEL.
ProsNA
ConsOver time is always there.
5.0
Customer Service Representative | India | 19 May 2021
Great place to grow and learn
Sitel is a company if you are looking forward to grow and learn. Not only its fun to work in sitel, its an organisation which also invest in training and upskilling their employees to grow within the organisation. Employee centric: It provides employees the platform to share and make the workplace more open and connected Fun to work: frequent employees engagement programs helps to work stress free. Supportive leaders and supervisors: Leaders and management is supportive and approachable Salary: Decent salary with lucrative bonus/incentives and allowances
ProsFree cabs, decent pay and great environment
Cons24/7 working environment
2.0
Senior Technical Support | Mumbai, Maharashtra | 3 May 2017
Great Experience
One of the reasons I am leaving is that I felt I was not challenged enough at the job. As a new employee in the working world, the company offered me a great opportunity for a good entry level position – one that I’ll always be grateful for. However, after being there for so many years, I felt I was not able to reach my full potential because of a real lack of challenge. There really was no room for advancement in the company. While I did enjoy working there and appreciate the skills I developed while with the company, I feel my skill set can be better utilized elsewhere, where my capabilities are more recognized and there is the opportunity for growth.
1.0
| United States | 22 Jan 2015
Sitel Augusta Over the Past 5 Years
Over the years, Sitel has drastically evolved into a rather dreadful place of employment. Back in 2013, they started making changes in the on-site HR Department that resulted in in the loss of about 3-4 integral employees. Then, in 2014, they hired a new HR Director, who, from her start at Sitel Augusta, showed a vivid appearance of nonchalance and passiveness. The main operations of the HR Department was converted into a hotline - you have to call now to speak with foreign representatives to have issues resolved such as payroll disputes, benefits discrepancies and LOA matters. It was also in 2013-2014 that several, I mean several Coaches (Supervisors) and Agents of Sitel Augusta resigned and began employment at other major call centers in the area - those individuals now report better treatment, appreciation and greater advancement in their new workplaces. The Staff of Operations Managers consists of maybe 2 or 3 individuals who actually have a compassion or concern for the employees of Sitel Augusta. The Senior Operations Manager (present-day) is nonchalant, arrogant, rude, discourteous and has a callas heart. He shows no genuine concern or care for the employees of Sitel Augusta, only those who he directly works with (like the Operations Managers or Supervisors or his superiors). He will see you in passing, look at you eye-to-eye and say absolutely nothing. If you greet him, he will ignore you, even look at you and ignore you. In 2014, after the previous Senior Op
ProsIf there are any, they've been overshadowed by the cons.
ConsWhere do I start...where would I ever end?
1.0
EHT | Exeter | 17 Nov 2019
Not the Job we were hired for. Clumsy Management.
The only thing I don't quite remember about Sitel was how much Holiday they gave. The entire experience there was a roller coaster ride heading to a broken track. I worked in the Exeter area & first heard of the place at the local Job Centre. One of their HR employees was there holding a small session to recruit anyone who was interested to work at Sitel. He was specifically looking to hire people for a "Technical Support" role. It was described as the typical Tech job helping anyone with issues with devices, etc. I quickly expressed my interest in Coding, Programming, Computer Science, etc. Both He & the Job Centre Rep agreed I'd be perfect for the role with those skills. I ended up going to a short 6 person group interview a few days later. We took pictures of the inside & were there around 2 hours before we were done. We were made to take a short & easy "speed test" where we just copy & pasted some information between Word & Excel. About 20-minutes after leaving I was told we'd be put on a short 1-2 week long "Training Course" to refresh our skills. The Course was simple things like "How do you turn on the computer", etc. I was however, quite turned away by the fact one segment was to make a social media presence & then write a review of the Company. Once the Course was done I was offered the Job for the over the phone. I accepted & was given 2 dates to pick from to start. Except, 3 days later I got another call offering me the Job for a 2nd time. Apparently th
1.0
Customer Service Representative | Remote | 16 Aug 2021
T&T campaign
I started working with SITEL in December 2020 on the test and trace campaign, the recruitment process was pretty quick, and I was started within two weeks of the initial contact with them. When I began, they sent us in for ‘training’ which I was under the impression would be quite detailed considering we were to be gathering information from people in relation to covid-19. However, to my surprise the training lasted a whole 2 days and consisted of a few poorly done PowerPoints and a tonne of reading from a training board (arguably filled with out-of-date screen grabs and information). I later came to learn that the PowerPoint information was out of date as well and didn’t represent accurately the screens we would be seeing when starting to actively trace contacts. After this training we were then thrown into a group team chat and told we were going live, to my shock the next day when I logged in for my first official day of tracing the screens and information that was coming up was not like the stuff we had to be taught and there was little or no support about how to deal with this. After a couple days I got the hang of it (largely due to the help of a friend who had been on the T&T campaign longer than myself). The next few days I was randomly placed into a separate team chat with no explanation as to why and a new training session was formed (later I came to learn that this was the training for more advanced and complicated calls in Tier 2 isolation calls) This training las
ProsWhen it worked the holiday booking system was good
Conslong hours, short breaks, poor management, lack of communication, poor support from senior staff
1.0
Technical Support | Knoxville, TN | 1 Nov 2021
I wouldn't recommend Sitel as a satisfactory nor a professional workplace
I started at Sitel as a way to build skills for myself, and to offset some of my time in retirement. They seemed to have a great mission statement and customer oriented goals which intrigued me. Unfortunately, the management I've encountered to this point doesn't even remotely resemble the heart of their creed. They want you to care, but taking a bite out of that apple can be deceiving. I've been in training for approximately five weeks. The rules for the class were to *be positive, specifically - no negative personal feelings because that energy is contagious. *no outside noises such as kids and animals in the background *no question is a stupid question - or -the only stupid question is the one you didn't ask. So, just starting with these let me explain a day working at home with Sitel. You clock in and the trainer spends the entire first 30 minutes of class telling you how tired they are because they didn't get enough sleep the night before. You clock in from lunch and the trainer spends the next 30 minutes telling you what they ate for lunch and how tired they are from eating too much at lunch. The lack of professionalism is palpable. The trainer isn't feeling what they're teaching, yet simply reading mindlessly through the materials which makes it harder to follow along which results in questions....and, instead of a more targeted answer to the question, you get the eye roll, ridiculed, and singled out as to make sure that nobody else has the audacity to
Proswork from home - mediocre wage
Conslack of quality training - undertrained to incompetent tyrannical managament - lousy schedule
2.0
Telefonist (m/w/d) | Deutschland | 12 Feb 2013
Typisches Call-Center ohne Besonderheiten
Informations- und Kommunikationskultur wurde während meiner Anwesenheit mit wenig Augenmerk bedacht. Vorgesetzte halten sich nicht an Absprachen, was ebenfalls zu einer Erschwernis in der Arbeit führt. Es besteht keinerlei Arbeitsschhutzmaßnahmen. Auch nach jahrelangen Bestehen des Betriebes lagen Kabel und Anschlüsse frei. Es gab keine Lärmdämmung, noch gab es eine vernünftige Arbeitsplatzverteilung. Selbst nach mehrmaligen Hinweisen, die Arbeitsplätze entsprechend der Belegung vorzunehmen, wurde nichts getan. Durch die flache Hierachie im Betrieb kam es zu Unstimmigkeiten im Weisungsrecht. Jeder war Vorgesetzt, aber keine mochte die Verantwortung tragen. Illoyalität war ein verbreitetes Thema im Betrieb. Die Computertechnik wies Schwächen auf, was zu langen Rüstzeiten führten, die nur anteilig vergütet wurden. Die Sozialleistungen waren ein Witz. Einmal alle zwei Wochen gab es für die wirtschaftende Belegschaft 2 Obstkörbe, die sich dann ca. 100 Kollegen teilen durften. Im Ruheraum liefen ständig Kühlsysteme von Getränkeautomaten. Als Kantine diente lediglich ein kleines Backwarenangebot der Verköstigung im Betriebsgebäude, aber ohne Preisnachlässe. Zudem gab es noch einen 20% Nachlass für die Zeitkarte der Verkehrsgesellschaft Berlin, was wohl das Jobticket darstellen sollte. Positiv zu halten war die Vergütung, da selbst bei wenig Verkaufstalent bei Abschlüssen von höherwertigen Telefonverträgen eine Provision anfiel. Der monatliche Verdienst erreichte so bei einer 40h A
2.0
Work from Home Advisor | Knoxville, TN | 24 Nov 2021
High turnover, poor employee retention, poor leadership
On the surface, Sitel Group appears to be a forward-thinking, well-organized, and technologically advanced company. Less than three weeks into training I discovered that the recruiters are trained to "sell" the company. In the first three months I had no less than 5 different managers. Styling themselves as a "bring your own computer" company what they mean is that they are attempting to use employees in a way that should really be reserved for contracted employees that would receive a 1099 at the end of the year. They offer no compensation for work from home positions for internet access and electricity. Normally, electricity wouldn't even be a consideration for me - but, Sitel wanted me to keep the provided computer on 24/7 and never disconnected from my home network / wifi. Aside from the obvious personal privacy and security concerns this causes - they, additionally, required several apps be installed for use on my personal cell phone and management used this as a regular means of communication (also no compensation for the use of my personal equipment or concern for privacy and being "off the clock" when off the clock. Scheduling normally isn't a concern for me (I consider myself pretty flexible here for availability) - however, waiting 7 hours before I could eat a next meal was an issue. When I approached management about this I was told I would need to apply for ADA accommodation. It was policy not to eat or drink at your desk but was told by leadership that I could ea
Proswork from home
Conssee my review - the entire experience was a "con"
2.0
Moderator | Newcastle upon Tyne | 30 Oct 2021
It is good as temporary job
Was working with these guys for over a year now. Work itself is as repetetive and primitive as any other simple jobs. Arrive at work punch in read the script 100 times punch out go back home. Get promoted or moved to another customer of theirs, read another script that contains 2 more setences then usual 90 times a day and go home. You get the point job itself more or less mindless and repetetive. When it comes about the career oportunities they do have promotions but those promotions do not mean much as they are basically paid the same. The only reasonable changes in wages start to appear when you hit operational manager levels but that just will not happen. All of those promotions more or less for the sole purpose of getting a nice note in CV and finding job elsewhere that pays more. Talking about the culture itself it has that sense of just positivity more positivity and more positivity and compliments for all etc. It gets to the point where all this so called ,,positivity,, turns into toxicity as you just get tired at some point listening to that nonsense. All of it just slowly drowns you and makes you depressed more then anything else. The best advantage of doing is job that it is work from home you dont have to waste your time travelling to the office meeting people etc. You get paid for the time you spent working as it is supposed to be. In terms of issues or things that could be improved bottom level employees moderators/supervisors and even team managers are bas
ProsEasiest and least demanding job i have ever done
ConsPoor wages, somewhat incompetent upper management
1.0
Customer Support Representative | St. Catharines, ON | 25 May 2021
If you value your mental health, DO NOT work here
Unrealistic goals applied to all staff, minimal training which focuses on less essential things; "get on the floor" and have to learn MANY things on your own unless you are fortunate enough to have one of the rare amazing coaches or make a friend who has been there awhile to help you get to where you feel like your able to keep your head above water. My campaign was inbound collections for an American large communications company; had the majority of calls being angry or frustrated people who were upsold into plans they cannot afford or do not want and were not fully informed of what they were getting into. Support from the "support team" is near non-existent or when you would eventually get a response (after waiting 5 minutes; yet get scolded for having a customer on hold beyond 2 minutes) it was very sarcastic and demeaning. After a call or interaction with a customer you must log all the notes of the call in detail (they expect you to do this while on the call but you must multitask through several programs for a single call) these notes you must log; they again expect you to summarize thoroughly in under 2 minutes yet if you're a competent agent, customers will have you tackle multiple concerns within a single interaction. You must thoroughly record notes and needs but they give you the impossible time frame to do it in, and when you go over the allotted time, they harass you... (so they expect you to be able to run multiple programs, listen thoroughly to customer, addres
ProsNothing
ConsEverything! Harassment, horrible HR department, abuse from customers AND other staff there....
1.0
Customer Service Representative | Porto | 27 Nov 2019
Horrific
PROS: If you're expecting free benefits like every company as to offer, the only thing that's free in Sitel is the water in the dispenser and some bananas that are left out on the Sitel's projects shared cantine, once or twice a week. You may have heard of medical insurance, where you have to pay 30 euros anually to get discounts in SOME of your medical bills - it doesn't apply to all doctor's visits, depending on what type of medical assistance you need. At the end of the day, the hassle isn't worth it. Last but not least, we have Sitel Fit! We're not sure why this is a benefit, but basically you will have to install the Sitel Fit app, run and do exercise to get points. Once you collect a certain amount of points you will enter a worldwide draw where you can get some prizes.. like new headphones..... and the top 3 Sitel fitters can make a donation to a charity of their choice. You also get a discount in a gym membership, which is not that great as you end up paying for it The only good thing is the freedom you have to be yourself not worrying about appearences, but this is something that many companies have to offer nowadays. CONS: To get inside the office you'll need to provide with your fingerprint - there's no handles so you can open the door for the building's security which I completely understand, but expect to have the flu and other diseases more often than you usually do, as everyone will use the fingerprint access to go around the building (EW!)
3.0
Customer Representative | Remote | 2 Oct 2018
Fifty Fifty
Sitel was my first work at home job. I thought $9 an hour was low but working from home you don’t have to pay for commute or food. Plus working from home has so many perks. Training is crazy and you truly will get lost. The presentations they present are slides after slides of information that could be minimized into simpler material so agents are not absolutely mentally drained from training. Make sure you have a notepad full of paper for notes from training because you will need it. After training I enjoyed taking calls for health insurance enrollment. The system was somewhat crazy at first but eventually it became a breeze to me. Often customers would be irate just like at any other job but I have never had such rude customers as I had with sitel. I was transferred to spending accounts after health insurance enrollment and I still had irate customers. Which I came to believe was due to speaking with so many agents because the company has hundreds of agents and the customers get told a million different things each time they call. Even though I had rude customers I enjoyed working for sitel until I started my position with spending accounts. That job was absolute madness. I lost my amazing team leader. I was transferred to a team leader who could never be reached in chat for assistance, who was rude and hateful and seemed to not care at all about her job or agents. Everyone on her team never had anything nice to say about her because we could not get assistance which led us
ProsFull time, had weekends off, some great agents, equipment provided
ConsRude customers, lack of help from team leaders and chat, empty promises

Questions And Answers about Sitel

What is interview process like at Sitel Group?
Asked 5 May 2017
Sourcing through job portals and written test on communication face to face hr round
Answered 5 Aug 2018
Its quite flexible wat they check is your grammatical mistakes n yes stick to your answer only they will confuse u so...
Answered 2 Jul 2018
How are the working hours at Sitel Group?
Asked 13 Mar 2017
Graveyard Shifts
Answered 3 Sept 2017
Since it was early morning shift, was kind of good
Answered 11 Jul 2017
What are the perks offered by Sitel Group?
Asked 6 Jul 2017
Gud incentives on exceeding collections
Answered 8 Oct 2019
Growth and learning
Answered 21 Jun 2019
What questions did they ask during your interview at Sitel Group?
Asked 12 Mar 2017
Only 2 rounds one with hr its quite interesting n another with manager so typical but b confident.
Answered 2 Jul 2018
The primary questions that are asked at Sitel interview is Why do want to join Sitel How much is the salary expectation Group discussion on a given topic .
Answered 1 Nov 2017
How did you feel about telling people you worked at Sitel Group?
Asked 13 Mar 2017
To improve the communication and confidence
Answered 20 Sept 2017
It is also a place where we can learn more about our day to day work procedure and culture of various nations.
Answered 9 Sept 2017