Performed Citrix Farm and server health checks on regular basis.
Navigating Delivery Services Console, Configuring ICA Sessions and Create and Assign Custom Load Evaluators.
Involved in maintenance of Citrix XenApp 6.0 farm, which includes more than 100 Servers and 150 various applications.
Involved in Licensing and Installing Citrix XenApp 6.0.
Worked on Incident Management and Request Management Tickets in SATS and Secure Tool.
Experienced in Implementing the Citrix XenApp Delivery Infrastructure and Troubleshooting Citrix XenApp 6.0 & Web Interface and Managing users sessions.
Involved in Installation and upgrading the various applications on Citrix Servers and publishing the Application on Citrix.
Installing Hot Fixes (Rollup Packs and Feature packs) released by Citrix.
Monitored and Maintained the Citrix Web Interface server.
Configuration and Managing of Citrix server policies.
Configuration of Farms, Zones, DC’s, TS License servers, Web Servers.
Resolving various connections of Citrix Printer issues for client printing over Citrix.
Monitored Citrix server’s health by using Citrix Edge Sight.
Also Dealing with UGH SAT, Oracle CRM On demand and SECURE Application Development of tools to improve the Delivery Services.
VMware Infrastructure 4.x/vSphere Installation & Configuration
Planning and Designing VMware VI3/vSphere (ESX 4.0/ESXi 4.0/ESXi 4.1 and VMware VirtualCenter)
Installation, Configuration and maintenance of Hosted VMware products
Design, Implementation, Testin
I worked in United Health Group for seventeen months and overall i liked about the company is the salary they pay to Physiotherapists working as a clinical investigator, which is almost double the amount compared to working as a Physiotherapist in any corporate hospitals.
Apart from salary, the rapport between colleagues is generally good cordial. In addition, the work was quite arduous with targets to accomplish with accuracy burdening the employee. For instance, the target of claims to be processed was 16 and sometimes the target was achievable but somehow the accuracy was missed in swiftly processing the claim. During most of my work period, i maintained 100% accuracy with hardly few errors.
The work-life balance is just as typical as a common MNC company and definitely expecting a peaceful balance is a disappointment because, the work usually begins at 5:30 am and by the time i reach home in a company cab, the clock ticks 8:30 or 9:00 pm, which is additional strain due to horrible traffic conditions.
Apart from all the routine, i had plenty of moments to cherish with. For example, the celebration of birthdays in cafeteria, the relaxation chats during breakfast and lunch, the company parties, celebration of festivals and obviously my grand farewell. Working with the company, i got enlightened so much about the corporate lifestyle.
Last but not the least, the rapport between a colleague and a manager is not so cordial, free and flexible like other companies. It
My day starts with a big hello to my team and a quick chat with each individual to gauge their mood, issues, pain areas if any etc. This is followed by clearing my mailbox and planning my day based on work newly arrived and/or pending from previous day. Next is to catch a hold of a rich cup of Americano and have a quick team meeting to get up to speed with the team deliverables and associated timelines, who has what on their plate and what is the effort estimated on that. Then comes work categorization by assigning priorities and team mates based the target audience and on the team member's strengths and skills respectively. The rest of the day flies away being on top of my deliverables, uninterrupted meetings along with a daily catch up with my boss to make sure we are on the same page.
Every day is a learning experience which comes with working in a professional environment. Though we are all professionals, there is a person behind that professional with his or her own unique identity which all of us needs to admire and embrace. People spend a sizable portion of their lives at their work place and so it's important to make them feel as welcoming as possible.
The most enjoyable part of anyone's day is to get appreciated for the work we deliver on a day on day basis, maintaining the highest standards and still accomplishing the set timelines agreed upon or handed over to them. And seeing my team happy in their professional and personal life is the most enjoyable part of
ProsGood work environment, great people to work with and remuneration
ConsHate staying in Delhi NCR with the pollution and absence of life outside the concrete jungle
Good Management, fun at work, more growth we have in the company, new projects, best place to work,
Typical day at work: handling team with different attitudes, at the same time we need to do fun with the team.
i have learned many things from UHG, how to handle people, team management, team conflicts, knowledge of claims/Insurance/
Great management to work with, always supportive and helpful, approachable,
very encouragable co-workers, helpful
Leaving the one project and going to new one is always challenging work but at the same time its tough part to leave the previous work
i enjoyed everything at UHG, the hard work i do, fun, process outings, new projects, growths, Internal Job posting.
1. Never compromised ethics and integrity and always made honest commitments and have tried diligently in the right way to achieve them.
2. 'Customer first' is the attitude that the team is inherent with.
3. Created cohesive environment and encouraged employee engagement. Encouraged the team to take up courses offered on Ulearn and helped them acquire new skills.
4. Effective communication has always been the color of the team. Created an environment oriented to trust thus encouraging the team to raise their voice for anything that is right.
5. Built and maintained the emotional quotient with the team and always mad e the team ready for change.
6. Made the team part of decision making wherever necessary and have driven the team accordingly. Made sure that the decisions taken have been well explained with the reasons.
7. 'Maintaining quality in everything we do'
It's very difficult to put in words about the quality of work culture at UHC. The company stands for the position it holds among Fortune Competitors. It's a school of learning and performing.
I was in charge of 40member claims adjudication team. My typical day would start with a Team meeting in the morning and discuss the process updates (if any), production targets and quality issues. Once the responsibilities are discussed, I follow up with the meeting peers and work on PI projects. We work on automation plans for most of the manual process while working with claims adjudication process for each queue. We followed Waterfall model. Here, I got an experience of working on Requirement Documents (BRD, FRD) and managing Change requests. At the end of the day, I took part in daily Global KMI calls to exchange the workload and follow up actions based on different inventory challenges.
There were challenges, but never faced much of stress due to the support and availability of most of the resources to back up the initiatives and the work. They company always maintained a positive atmosphere and always gave a scope to improve. I had to leave the job due to personal reasons, else this company would have been the perfect place to work until retirement. Not surprisingly, I have made lot of friends!
ProsPsotive Environment
ConsSometimes long hours due to different timezones.
United Healthcare is a large health insurer in the United States serving approximately 70 million individuals worldwide.
Understanding the rules, regulations, appeal process and timely filing regarding insurance billing and collection process.
Understand payer determination, contract fees, covered or non covered items, valid CPT, prescriptions, authorization, eligibility, etc.
Evaluating payment to determine the transaction billed is paid in full according to fee schedule and rectify any underpayments with the insurances.
Performing manual or electronic processing of resubmitting claims to the insurance companies.
Ensuring billing occurs in a prompt and timely manner & collection follow-up is handled in a prompt and timely manner.
Working on claim, denials, suspension, appeals and aging report to determine the appropriate follow-up action.
Maintaining accurate and complete records concerning billing and collection activity.
To handle insurance calls effectively for billing, collections & reprocessing of claims.
Communicating problems and concerns with supervisor / manager which may lead to inaccurate or untimely completion of claims processing.
Maintaining Medical Privacy & Protected Health Information complying with HIPAA standards.
Every work has challenges such as targets, deadlines, and deliverable and may other metrics with added entities such as manager and colleagues. Considering the amount of time spent of our lives at work place it becomes imperative to make the work place conducive and worthwhile. Mostly it comes with years of learning and experience, most importantly by practicing patience on how to accommodate and deal with colleagues and manager and balance work and by taking criticism to our stride.
I always initiated and also participated in fun activities on the floor and in the events organized by the company such as sports, company representation events (Marathons, Corporate competitions). Mainly being a part of CSR (Cooperate social responsibilities). This made the work place more enjoyable and a place looked forward to be at other than home. Being a cheerful person always surrounded by colleagues seeking or advice and help. So time management became more critical to accommodate many activities and responsibility bestowed
ProsHigh energy levels and commitment and opportunity of growth
• Worked as a Technical Analyst for the Kodak Team which supports the installation of the Printers and the Kodak Products for Clients and Customers and Other Party Organizations.
• Acted as a liaison between the Business partners and Technical Partners.
• Processed Level II Technical Issues which has been escalated by the level I assistants.
• Worked closes with the Product Manager to understand the Business Goals.
• Helped Team to handle Difficult issues over the phone and processed different types of Technical Issues such as set up the wireless Printer to the computer system. Tested the Printer Performances.
• Check the Printer capabilities with different operating system such as IOS, Android, Windows, Mac, Linux, Unix.
• Worked on the Web Applications which include Web Mail, Instant Messaging Services.
• Worked on Android, IPhone and Blackberry Mobile Applications Testing.
• Worked with the Business Unit to Perform UAT Testing, Installation, Training and Support
• Assisted Project Manager with Weekly Status meeting and issue resolution.
• Prepared Presentations, and recommendations for Business Users.
I was a single resource for the assignement alloted at the work. Work was fun and at the same time I was serious at work being interested in my work.
My typical day at work included mostly reporting, programming, working on work orders, managing release management works related to VSAM Medclm Purge. Work was fun with several colleagues and during the whole 9 hours of day we used to plan work appropriately and enjoy it. I gained great knowledge from business leads and team managers that gave be abundant confidence in going ahead in my life. Co-workerd supported me a lot in the initial stages and helped me stand alone in the tough circumstances in the job. The toughest part of job I would admit was in the initial stages, as it took some time to adjust into the IT culture post my under graduation. Definitely, job was great and now I have the capability to handle work in any kind of situations, not only related to the assignment I am allotted to but also in all other fields. I have contributed to the weekly activities and was an active member in the teams, which boosted my interactive skills with others.
