Role involves the following :-
- Develop the responsibilities and specifications for projects by identifying project phases and making sure that the equilibrium is always maintained between Schedule, Cost and Scope
• Function as single point of contact for reporting project status.
• Make recommendations for executive action when required.
• Oversee the development of each aspect of the program/project resolving the most difficult work problems.
• Solutions require resolution of complex operational and integration issues.
• Provide detail and summary reporting of program status including progress and completion outlook.
• Prepare briefing material and present overviews when required.
• Ensure compliance with contractual agreements.
• Identify all issues of the project and coordinate and collaborate to bring to resolution.
• Manage client issues in relation to decisions and preferences.
• Anticipate and resolve management, resource and scheduling problems.
• Coordinate interdepartmental and corporate technology initiatives and commitment to client programs.
- Production Support Activities – like handling many clients at a time which includes monitoring, assisting in case of critical issues, build/release activities, providing analytical support for assuring all components availability and functioning, suggesting improvem
2 years & 9 months of Experience working with Amdocs from Aug 2011 till present.
Experience in Software Testing/ QA, Application , Manual Testing, User acceptance Testing (UAT), System Integration Testing (SIT).
Experience in Toad, SQL Developer.
Expertise in Test management Tool like Quality Center / ALM
Expertise in CRM and OMS application.
Strong Knowledge of Third Party Systems like Enabler, Telegance, SystemX (Front & Back end).
Knowledge of application program interfaces like ICS and integrated Order management system like IOMIP and web ordering applications like Phoenix.
Experience in preparing Test Artifacts like: Test Strategy, Test Plan, Scenarios, Traceability Matrix, Test Cases, Defect Management Process, Summary reports and Defect Graphs & Reports
Responsible for end to end testing of projects: Test Planning, Test Scripting, Code Execution, Analysis and Reporting.
Good knowledge in planning, risk management, critical path analysis, customer interaction & internal team coordination.
Good Knowledge on SDLC (V-Model) and STLC (Software Testing Life Cycle), including the “Bug Life cycle” concept used in Industry.
Good communication skills
I started working in IT with Amdocs and been lucky enough to become a part of a dynamic process within an Integration framework right from the beginning. The fact that working with different cultures together is one of the necessary factor for overall development, the milestones I achieved while working under a set of qualified Managers ensured that I have the right start to my career. Travelling with the organization, within the country and abroad for recieving/ imparting job specific training, proved to be a boon. It helped understand not only the nitty gritty of micro-management but also what mix of techincal abilities are required to sustain the established identity of an Expert. The friday cake meetings, once in a month team outing, small huddle discussions within the team and healthy work-environment were some other highlighting factors responsible for my long association with the company. The only reason I think justifies my decision of a job switch is to find a better alternative to working in 24x7 shift set-up.
Its the Best Semi Product Based Company! People and Culture is the Best, Projects are good. All are helpful people in the company. As an employer, Amdocs offers a dynamic and exciting work environment with numerous opportunities for professional growth and development. You'll have the chance to work in a truly global organization, collaborating with colleagues from diverse backgrounds and gaining exposure to different cultures. Working at Amdocs gives you the opportunity to be part of groundbreaking projects and contribute to shaping the future of communication technology. They provide various training programs and learning opportunities to enhance professional skills and keep up with industry trends. Amdocs recognizes the importance of work-life balance and promotes a healthy and flexible work environment. They provide flexible working arrangements, including remote work options, to help employees maintain a balance between their personal and professional lives.
Company has many perks as free snacks & fruits twice in day and in midnight. Subsidies meal once in day, frequent team lunch and dinner outings. There are constant efforts from Senior management to keep employees physically and mentally healthy by conducting guest session and activities.
Senior people in company are very professional and helping. Less office politics (at least I faced less politics). Company does follow open door policy. Once in month or two you will have F2F with your manager and twice in year you will have F2F with your director.
Managers do provide opportunity to grow technically as well in not technical skill by allowing you to attend free training scheduled in company by learning and development department
My overall experience of good except for relocation opportunity which was the main reason for me to leave the company
ProsFree snacks, Subsidies meal once in day, Transportation
ConsSalary not competitive compared with other product companies. Less relocation opportunity
Amdocs Provide us a chance to learn new thing in Telcome BSS Application.
i lean most of the BSS Application include
1) CRM (7.5 and 8.1)
2) AMSS (Dealer web Portal for Resellers)
3) AR and Collection (Account Reciviable and Collection Treatment)
4) Billing (billing include Calls rating and charging)
Apeart of BSS i have learnt
1) Cleint Interaction.
2) Gathering Requirement from Client
3) Writing Impact Assisment document for business.
4) Test Chalender Highligt document Prepartion from Impact Assisment document.
5) Scenario Designing
6) Test Plan Designing
7) Test Case Design
8) Test Case Execution
Additional I have good knowledge of Linux and SQL.
Co-workers are helpful and coperative.
hardest part of job is need to wakeup early in the morning.
Most Enjoyable part is we are working as one Team one Ambition and only one Goal to Deliver Quality on time.
Project, Delivery & Support Manager with 10+ years of experience.
• An IT and Management Professional with 10+ years of experience in Project Management.
• Presently employed with Amdocs as a Project/ Delivery/ Support Manager. E2E responsibility and accountability for all services for project and operations, providing it with a single accountable point of contact
• Highly experienced in implementing large-scale, global S/W systems.
• Proven success in project management with strong focus on delivering projects on-time and with good quality
• Highly collaborative and experienced in working with a matrix structure and global
• Certified Classic Client Clarify/Amdocs CRM expert.
• Having experience in product and production support.
• Capable of leading delivery of multiple large accounts simultaneously
Not for software Developers. Its a traditional service based company Not recommended for intial phase/ start of your carrer
Easy On Site Chances
Free and very Tasty food (only company in Gurgaon)
Free snacks multiple times a day
Weekly Parties (on company budget)
Fliexible working hours
Good male-female ratio
Free Udemy(paid) courses reimbursed by company
Feels like working in a call centre(with all people around u wearing headphones)
Too much tools dependency (evrything from IDE to Frontend)
No Learning (Too outdated tech)
No Full Stack work experience.
Collegues around u would have nearly 0 learning curve.
Nothing to add on your Resume after 2 years.
You hardly write code there(like 2 lines in one week).
No use of Open Source tools. (use inbuilt Framework which u can't modify)
Service companies like increments and hikes.
Listening Quality of experienced people are very Poor
I am writing an honest review as I feel everyday in Amdocs as an employee.
I have been working here for around 6 months now for the 3rd project provided by the Organization.
Where 1st project leads and Manager are quite friendly, 2nd projects lead is fare enough to at least understand your doubts and issues you are getting.But when I moved to the 3rd project, I found my team lead nervous behavior, poor knowledge of communication, low confidence of knowledge, poor leadership quality, poor listening ability and many more thing.To hide his poor work quality, he takes credit for my work which i have done and given my review to the manager and HR as a Poor performer.
From this,i want to say that if you are lucky then you might not face this kind of situation here,actually since I born I was an unlucky child.
Amdocs (DVCI) prides itself on a healthy work culture. Employees are treated with trust and respect, and enjoy considerable freedom and flexibility. Lots of fun activities and events planned by many organizational units - so there's never a dull moment!
Pay is reasonably good overall, nevertheless, there is noticeable disparity between pay grades across projects. This depends a lot on the funding each project receives, which in turn depends on the perceived importance of the particular business unit in the eyes of top-level management.
Amdocs practices an open-door policy and management is quite friendly, but there are a few issues in some units.
ProsSubsidized meals, free breakfast and evening snacks, relatively high internet freedom
A global leader for billing & software products in the telecommunications industry. Reported to Sr. Vice President of Advertising & Media Division – AT&T account providing full range of administrative services to a large number of executives and technical support personnel.
• Control and maintain Sr. VP calendar including five additional calendars for senior management directors
• Coordinate national and international meetings in both face-to-face and video-conference formats
• Provide domestic and international corporate travel arrangements
• Screen and field incoming phone calls for Sr. VP
• Obtain working visas and passports for all international employees
• Maintain highly confidential files for HR involving salaries, evaluations, relocations, organizational changes, and staff changes/issues
• Enter and maintain payroll system for entire site – around 300 employees
• Supervise contracted employee(s) hired to maintain, clean, & stock kitchen areas
• Orchestrate special events and meetings for both AT&T and Amdocs employees
• Assist and maintain general accounting functions and handle A/P and A/R
• Provide full range of administrative support services to staffs of five senior directors & handle demanding workload meeting aggressive deadlines consistently
• Interface with Customer/Client for account facility/resource needs
• Maintain and track financial budgets for multiple projects
• Maintain office supply and snack food budget for account
• Work closely
Felt fear in each and every employee i interact with since day one here. At first they all are welcoming on their first interactions with you, but it doesn't take long for everyone to reveal their true colours.
You see it in meetings at its best. Everyone is scared of their managers. You will be surprised to see your assertive manager or next two levels managers from business or any division, turn to a soft spoken - or better say mute- since in amdocs no one speaks unless their manager or upper grade manager addresses them first.
they bombard with j..nk mail regarding 90 minute meetings which are lectures from vp’s praising the company and waisting your time, they interfere with your workday on a regular basis. No way you can concentrate in what you do. since you must be available no matter what and answer mails and teams immediately so the hr and lectures mails are a real nuisance. Your own team will betray you if anything goes wrong. I work here for 4 years and have seen it often
enough. They alter software so many times that all gets entangled and we keep patching it up so what i learned here is useless outside amdocs. I am lucky i have kept track of changes in my realm so i hope i did not lose too much of my knowledge to be able to work in another
Never seen such obscene behaviour but i keep silent not to get kicked before i sign a contract with a new firm. It is a nightmare to work here. At firs i was proud but now i hate myself for staying so long and for prete
ProsYou can say you were a manager in a global company. Average paycheck
ConsVicious culture, you’re an expandable cog, no team spirit, no backup, bad food, cant get in the zone and concentrate on work
I transitioned to this company as part of an outsourcing arrangement; this was not a voluntary hire. There is no job security for the US based workers. This is a company that is trying to move as much work as possible to India, Israel and Mexico, so they do not value the American employees. Layoffs are continuous, and they do not have offshore people with the skills needed to perform the work, This seems to be a company that hires recent trade school 'graduates' who have no practical experience.and poor language skills. The onshore managers have absolutely unrealistic expectations of the onshore team; they are expected to assume other jobs from layoffs with very little training. The threat of being laid off if you don't work more hours is continuous.
Cost is the only thing that matters here - there is no concern for Quality or the job satisfaction of the staff or having personnel trained with the skills needed.. 'Just be happy you have this job' is often recited. The work/personal life balance is non-existent. You are expected to be on-call ALL the time even while on vacation or dealing with medical issues. Management has no clue what their staff is doing, and is extremely demanding and not tolerant of issues beyond the staff's control.
Compensation is very unfair - most people do not receive annual raises or bonuses. The method of determining those is very secretive and speaks of favoritism. Ten years after I left AT&T, my compensation was the same.
ProsExcellent medical benefits, flexible work hours, virtual office
Executive assistant in two location, virtual assistant for the EVP, onsite work with multiple teams, ATT -oversight and I-9 responsibility
Days were always varied and reacting to specific need created priorities requiring flexibility and problem solving in the US and understanding cultures in the International group
You can have the respect of colleagues, a great work ethic with successful project completion and still find yourself out of work when teams are eliminated to balance the budget.
International colleagues and team building with assistants in the US was co-operative, life altering and energizing.
Hardest part of the job came with scheduling international meetings-one in India, another in middle east, another in an airport between flights and 5 others in various US cities. Creativity and help from assistants to get their colleagues engaged was a life lesson. The person that you helped last week, will reciprocate at a time you least expect because of the relationships you trust.
My greatest joy was setting up meetings for the people that came to our campus for a visit. Learning about other cultures, how we shared goals gave me a new appreciation of international business.
An unexpected gift often arrived representing their team and the gratitude they had for the work we accomplished on their behalf. It was a very unique experience.
Prosintense learning opportunity, bright, creative people to work with, good salary and benefits
Consavailable to colleagues 24-7 blackberry, severance packages do not replace work you loved
Imagine you are one of the heros in a horror film that doesn’t know it’s a horror film yet. Everything offered sounds great. Good benefits, flexible hours, working from home. You start into your adventure with high hopes meeting your band of teammates. Then you hear whispers of ‘not enough work’ and before you can turn to see where it’s coming from, you’ve lost a few teammates. ‘It’ll be okay’ you think and continue forward, picking up their slack, putting in extra hours. The team splits up to investigate different areas. By accident you trigger a pile of work to land on you, fixing incomplete or failed projects. Just when you think you are done, more ‘broken’ projects appear, as if they are multiplying by themselves. Paychecks seem to not always match, maybe math is broke now too. You look to your teammates for advice, but only find hollowed out eyes staring back from even more piles of never-ending ‘broken’ projects. As you continue to search for the solution to this twisted puzzle, you begin to question your sanity. You hear the voice of your manager in the distance. Opening your mouth to try to scream for help, but your voice fails you. An overwhelming fear you may lose your job if you speak up sinks in. You begin to feel the knives in your back, not sure when they first appeared. Maybe one day your manager will appreciate you the same way they appreciate your foreign counterparts. Maybe one day you’ll find the escape route.
When I first got hired by Amdocs, I was ecstatic. Great pay for the area I was living in with decent benefits. However, it soon turned into a nightmare experience that left me with panic attacks and a bad taste in my mouth for large corporations. The division I worked for was seen as rather expendable by upper management, and most managers and employees worked with an overwhelming sense of dread that they would be made redundant at any moment.
Additionally, even though employees are salaried, weekly timesheets were calculated according to codes. Each project had a budget with a specific code. Employees in my department needed to have 45 hours per week allocated between several codes. If a project was slow or there wasn't enough code to go around, we were told to put our vacation day code in - even if we had worked or been at the office waiting for work to come in. I heard they've since amended this practice, but still super shady and inconsiderate.
Because of Amdocs I choose to never work for a large corporation again. There is no work-life balance - you are always expected to ask how high when they say jump, and answer your phone at all hours of the night. If you resist, you receive a verbal and/or written lashing.
ProsFree Lunch, Good vacation package
ConsNo work-life balance, High stress, Terrible upper management
Empresa explora força de trabalho em troca de lanche
O desenvolvimento só tem fama, não se programa na verdade, usa um framework em que está tudo feito, basta configurar algumas propriedades numa IDE para fazer modificações no software existente, para quem quer aprender tecnologia ou programar de verdade, fuja disso.
A área de suporte é absolutamente desorganizada, e com foco em explorar o funcionário ao máximo, afinal, o suporte é 24x7, mas só contratam um funcionário no Brasil e outro na Índia para cuidar de cada módulo, ou seja, esqueça fins de semana, feriados, etc.
De tempos em tempos te dão algum brinde - lanche, festinha, passeio pra "compensar" isso, mas os salários em geral são baixos, para o grau de responsabilidade e conhecimento exigidos.
Aprendizado - se tiver sorte te ensinam algo, há muita competição e é comum ficar à deriva, sem informações suficientes para trabalhar e sendo muito cobrado. Se reclamar, será demitido, afinal, tem indianos que trabalham muito mais horas por muito menos $.
Viagens - pra quem gosta de viajar subitamente sem programação, é excelente, pois te avisam na 6a.f, 10 minutos antes do fim do expediente que terá que viajar no domingo, pra ficar alguns meses no cliente.
Prosgeralmente pagam hora extra
Consbaixo salário, falta de planejamento e organização, excesso de horas extras
Working at Amdocs is Pune type TOXIC work environment
This company is no different then the any of its agents that they rely on to onboard team for projects. In most cases the agency environment is better then the Amdocs it self. There is too much position ego and lack of job specific knowledge on the management side. This is the same type of environment you would expect to see in Pune, when you start out as a fresher. The work flows down the chart, as you would expect in Pune, the management them selves know nothing, and promise all type of engineeringly impossible non-sense to the clients. They then ask the BAs to make the impossible possible. If you try to argue with the management with the requirements, they basically say, well that's your job to figure out the way to make the impossible to possible. If you are not the favorite of the management, you are FORCEFULLY REQUIRED to work after hours, to meet the deadline of another team, that supports a project that you have no knowledge about. This reflects the toxic work environment you would expect to see in Pune as a fresher. Working in India was a lot better, then working at Amdocs to get a H1B visa. I will leave this company as soon as i get them to apply for my green card.
I left Amdocs in 2005 so not sure how it is now, but I can do this review based on what I remember.
This was a great company to work for. You had to work some overtime most of the time, but you felt like you were doing something that helped the customers, and like you were part of a big family that cared about doing a good job.
The coworkers were great and here I include the managers. Management at Amdocs, even at the highest level, always felt like it was just another member of the team. They had an open door policy and you could just go to any office and talk to one of the managers, no matter who it was. Everybody from the last to the ones on top was part of the same team.
They didn't allow for remote work when I was there but the company was flexible enough that you could schedule your day around your life, as long as you got your job done. They also had great benefits.
Another thing I liked about Amdocs is that I used to think that people that became managers actually deserved to be managers and they always made sense. Sometimes there is a disconnect between how things really are and what management thinks they are. I didn't see that at Amdocs.
Would definitely recommend this company.
Questions And Answers about amdocs
How often do you get a raise at Amdocs?
Asked 14 Apr 2023
After Working for More than 1.6 years i got hike for 8 percentage and main thing is after getting the hike My Current salary is still Less than a fresher who got hired last year
Answered 15 Jul 2023
Answered 4 May 2023
How should you prepare for an interview at Amdocs?
Asked 24 May 2017
Prepare what all one mentioned in resume.
Answered 8 Dec 2018
Needs to have required and proper skill set as per the job requirement and confidently prepare for interview.
Answered 25 Sept 2017
What would you suggest Amdocs management do to prevent others from leaving?
Asked 20 Mar 2017
Retain the existing best talent
Provide them challenging tasks and keep them busy
Avoid all free bees including lunch, breakfast, snacks etc instead of that provides moneytor benefits to employees
Answered 26 Feb 2020
Answered 28 Jul 2017
How often do raises occur at Amdocs?
Asked 22 Feb 2023
Answered 7 Sept 2023
Once in a year sometime after 1.5 years
Answered 26 Aug 2023
What is Amdocs vacation policy? How many vacation days do you get per year?