At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:
“To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.”
Our Vision starts with our values—Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.
The Role:
We are looking for a motivated and tech-savvy individual to join our IT team as a Jr. Desktop Support Engineer. The Desktop Support Engineer will be responsible for providing technical assistance and support to end-users, ensuring that all desktop systems, hardware, software, and peripheral devices function efficiently.
The Responsibilities:
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Provide Technical Support: Assist in troubleshooting and resolving hardware and software issues on desktops, laptops, and other devices.
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Installation and Configuration: Install, configure, and maintain operating systems, software applications, and hardware peripherals.
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User Assistance: Respond to user inquiries and provide support via phone, email, or in-person to resolve technical issues promptly.
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System Maintenance: Perform regular maintenance tasks, including system updates, backups, and patch management.
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Documentation: Maintain accurate records of support requests, resolutions, and hardware/software inventories.
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Continuous Learning: Stay updated on the latest technology trends, software updates, and industry best practices.
Additional Position Information:
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Onsite
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Location: HYDE/HYDW
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Core Hours: Rotational Shift
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Core Days Worked: To be determined
The Desired Attributes:
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Experience: 1+ year experience working experience as a Desk Top Support Engineer or recent graduate of similar studies.
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Educational Background: Bachelor’s degree in information technology, Computer Science, or a related field.
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Technical Skills: Basic understanding of Windows and Mac operating systems, Microsoft Office Suite, and common desktop applications.
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Soft Skills: Strong English communication skills, problem-solving abilities, and a customer-centric approach.
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Certifications (Optional): CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent certifications are a plus.
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Willingness to Learn: Eagerness to develop technical skills and stay updated with the latest technology trends.
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Ideal Team Player: Works well with others, providing excellent support with care and patience.
The Benefits:
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Competitive Pay
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Healthy work Culture
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Career Growth Opportunities
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Learning and Development Opportunities
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Company Sponsored Health Insurance
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Referral Award Program
Learn more at www.meazurelearning.com
Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.
