811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Kotak Mahindra - Thane, Maharashtra

Job details

Full-time

811 Digital – Outbound Officer

Department

Retail Liabilities | Digital Banking

Location

Mumbai, Thane

Number of Positions

Multiple

Position Grade

Assisting in resolving customer queries.
Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Providing information to customers.
Monitoring sales performance.
Closing sales deals.
Keeping a record of calls and relevant details.
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Make sales or recommendations for products or services that may better suit customer needs