Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : PeopleSoft PeopleTools
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of application issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and patches to enhance application performance.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in PeopleSoft PeopleTools.
- Strong troubleshooting skills to diagnose and resolve complex application issues.
- Experience with monitoring and maintaining enterprise-level software systems.
- Ability to analyze logs and system outputs to identify root causes of problems.
- Familiarity with database interactions and query optimization related to PeopleSoft environments.
- Effective communication skills to liaise with technical teams and end-users.
Additional Information:
- The candidate should have minimum 3 years of experience in PeopleSoft PeopleTools.
- This position is based at our Coimbatore office.
- A 15 years full time education is required.
