A Front Office Associate serves as the primary point of contact, responsible for delivering excellent customer service, handling guest check-ins/check-outs, managing telephone calls, and maintaining a tidy reception area. Key Responsibilities (KRAs) include managing reservations, resolving guest inquiries, performing administrative tasks, and ensuring a welcoming, professional atmosphere.
- Guest Services & Experience: Greet visitors warmly, register guests, assign rooms, and provide information about services, ensuring a positive first and last impression.
- Check-in/Check-out Operations: Efficiently manage guest arrivals and departures, including verifying documents, handling keys, and processing payments.
- Telephone & Communication Handling: Answer, screen, and forward incoming calls promptly, and take messages accurately.
- Reservations & Scheduling: Manage room bookings, cancellations, and appointment scheduling for guests or meetings.
- Administrative Duties: Handle filing, data entry, sorting mail, and maintaining front desk records and reports.
- Front Office Maintenance & Security: Keep the reception area clean and organized, and maintain security by monitoring visitor access.
- Issue Resolution: Address guest inquiries, complaints, and requests in a professional, timely manner, coordinating with other departments as needed. Indeed +6
Key Qualifications & Skills:
- Experience: Previous experience in hospitality or customer service is often required.
- Skills: Strong communication (verbal/written), multitasking, proficiency in MS Office, and PMS (Property Management Systems) knowledge.
- Demeanor: Professional, polite, and well-groomed
Job Types: Full-time, Permanent
Pay: ₹9,521.51 - ₹17,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Rishikesh, Uttarakhand: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What is your current inhand ?
Experience:
- front office associate: 1 year (Preferred)
Language:
Location:
- Rishikesh, Uttarakhand (Required)
Work Location: In person
