Position Title
Duty Manager
Job Summary
The Duty Manager is responsible for overseeing the day-to-day operations of the hotel during assigned shifts, ensuring exceptional guest experiences, smooth interdepartmental coordination, and compliance with hotel policies and standards. The role acts as the primary point of contact for guests, employees, and emergency situations, ensuring operational excellence and guest satisfaction.
Key Duties & Responsibilities1. Guest Relations & Service Excellence
- Ensure a high level of guest satisfaction through professional and personalized service.
- Handle guest inquiries, requests, complaints, and feedback promptly and effectively.
- Meet and greet VIP guests and ensure special arrangements are fulfilled.
- Resolve guest concerns and service recovery situations in a timely manner.
- Monitor guest reviews and feedback to identify areas for improvement.
2. Hotel Operations Management
- Supervise overall hotel operations during assigned shifts.
- Coordinate activities between Front Office, Housekeeping, Food & Beverage, Engineering, and Security departments.
- Ensure adherence to hotel policies, brand standards, and operational procedures.
- Conduct regular inspections of guest areas and operational facilities.
- Ensure cleanliness, safety, and presentation standards are maintained throughout the property.
3. Front Office Oversight
- Monitor check-in and check-out processes to ensure efficiency and guest satisfaction.
- Assist the Front Office team during peak operational periods.
- Review room availability, occupancy levels, and room status reports.
- Ensure accurate handling of guest accounts, billing, and cash transactions.
4. Team Supervision & Leadership
- Lead, motivate, and support operational staff during shifts.
- Ensure adequate staffing levels and effective deployment of team members.
- Provide coaching and guidance to employees to maintain service standards.
- Foster teamwork and a positive work environment.
5. Safety, Security & Compliance
- Ensure compliance with hotel policies, health and safety regulations, and emergency procedures.
- Respond effectively to emergencies, accidents, and security incidents.
- Conduct incident investigations and prepare detailed reports.
- Ensure guest and employee safety at all times.
6. Revenue & Cost Control
- Support hotel revenue objectives by maximizing room occupancy and upselling opportunities.
- Monitor operational expenses and minimize wastage.
- Ensure proper control of hotel assets and resources during shifts.
7. Reporting & Administration
- Prepare daily shift reports, incident reports, and guest feedback reports.
- Maintain accurate records of operational activities and guest concerns.
- Communicate important operational updates to management and department heads.
- Participate in operational meetings and briefings.
We are looking for Duty Manager who have experience in hotel industry in 4 or 5 star categeory with IDS or opera software knowledge preferably who can join immediately.
Job Type: Full-time
Pay: ₹35,000.00 - ₹37,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
