Job Description:
Responsibilities
Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Specialist. The Accounts Receivable Specialist will have the following responsibilities:
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Provide management with frequent, detailed status updates of aged receivables and action plans for areas where collections is excessively aged.
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Train and assist Associates in collection methods and tools.
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Investigate accounts with delinquent receivables, via email and phone communication with customers and/or business, in order to collect outstanding balances.
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Address and resolve escalated customer inquiries and provide a high level of customer service.
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Develop and maintain good rapport with customers and internal business owners.
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Maintain and update customer contacts in the billing system.
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Initiate credits and adjustments to customer accounts with correct ledger coding.
Knowledge and Experience
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Associate or Bachelor's degree in Accounting or business-related field.
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4+ years of work experience in similar role at a large organization and must be self-driven and hardworking individual.
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Must have the ability to analyze and solve problems, prioritize tasks and work independently.
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Ability to work in a fast paced environment and have the flexibility to handle various job assignments.
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Strong customer service and communication skills are required.
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Candidates must be detail oriented and possess strong organizational, verbal, and written skills.
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Candidate must be able to handle confidential and sensitive information in a professional manner.
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Oracle system experience and strong excel skills are a plus.
Schedule
This role offers work from home flexibility of 1 day per week.
