A typical job description for a telecaller includes the following responsibilities:
- Make outbound calls to customers to promote products and services .
- Respond to customer inquiries and provide information about products and services.
- Resolve customer complaints and provide appropriate solutions.
- Keep records of all customer interactions and transactions, updating customer information in a database as necessary.
- Meet and exceed sales and customer satisfaction targets.
- Continuously improve product and service knowledge to provide accurate information to customers.
- Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings.
- Follow all company policies and procedures, including those related to confidentiality and data security.
- Participate in training and development opportunities to improve skills and knowledge.
- Adhere to schedules and work efficiently under pressure to meet deadlines.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
