For L1.5 & L2 support
The primary Service Desk Analyst role is that of providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes
Single Point of Contact (SPOC) assistance for End User Support
To respond to the incidents /problem/change reported by end user predominantly through Voice Interaction and also through web portal.
Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group.
Technical knowledge -
TCP / Ip & OSI
OST / PST
Min. 1yr of international technical support voice / semi voice experience.
US / UK process
Flexible to work in shift
max. 30days notice period
Excellent in verbal communication
US/UK shift - rotational
Sal. 3.6lacs + variables
Five working days
Salary: INR 2,25,000 - 3,75,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time
Keyskills: UK Shift UK Process Technical Support Service Desk Semi Voice End User Support Incident Management Verbal Communication Web Technologies it service it help desk tech support Technical Support Engineer tsr technical support executive tse l1 l2
Desired Candidate Profile
Please refer to the Job description above