Customer Service Executive – Import (Air & Sea Freight)
Location: Fort, Mumbai
Job Type: Full-Time
Industry: Logistics & Freight Forwarding
Salary: ₹40,000 – ₹50,000 per month
Job Summary
We are looking for a proactive and customer-focused Customer Service Executive – Import to join our logistics team in Mumbai. The ideal candidate will have experience handling import shipments across Air and Sea freight, coordinating with overseas agents, co-loaders, shipping lines, and customers to ensure seamless shipment execution and exceptional customer service.
Key Responsibilities
- Handle import shipments for Air Freight, LCL, and FCL movements.
- Coordinate with overseas counterparts, agents, and co-loaders for daily routing orders.
- Provide timely shipment updates and status reports to customers.
- Prepare and send Cargo Arrival Notices (CAN) along with shipment arrival details.
- Track shipments from origin to destination and ensure smooth delivery processes.
- Respond to customer inquiries and resolve shipment-related issues promptly.
- Manage customer communication through email, phone calls, and other channels.
- Coordinate with carriers, suppliers, and customers regarding shipment schedules and updates.
- Prepare and maintain Daily Status Reports (DSR) and share updates with consignees.
- Ensure a high level of customer satisfaction by addressing concerns and providing effective solutions.
- Handle incoming calls and route inquiries to the appropriate departments when required.
Required Qualifications
- 2–5 years of experience in Import Customer Service within the Logistics or Freight Forwarding industry.
- Strong knowledge of Air Freight, LCL, and FCL import operations.
- Experience coordinating with shipping lines, airlines, co-loaders, and overseas agents.
- Excellent communication and customer service skills.
- Ability to manage multiple shipments and priorities simultaneously.
- Good working knowledge of MS Office, email communication, and shipment tracking systems.
- Strong problem-solving and coordination abilities.
Preferred Candidate Profile
- Logistics / Freight Forwarding industry experience is mandatory.
- Male and Female candidates are encouraged to apply.
- Customer-focused with strong organizational skills.
- Ability to work in a fast-paced operational environment.
What We Offer
- Competitive salary package.
- Opportunity to work with a growing logistics organization.
- Exposure to international freight and import operations.
- Professional growth and learning opportunities.
- Supportive and collaborative work environment.
Apply now and become part of a dynamic logistics team delivering exceptional import customer service solutions.
Share CV at [email protected]
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
