Company: Mishtel Services Private Limited
Job Type: Full – Time
Salary: Not disclosed; CTC: As per market standards
Location: Noida sec-63
Company Profile:
We are a technology-driven company. We provide Communications Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) solutions to Parties, Business Owners, and Organizations. Cloud-based solutions that allow organizations to add real-time voice, messaging, and video into existing enterprise applications via APIs. We provide modern Digital Marketing services associated with Cloud Telephony telecom products for marketing campaigns in real-time. We provide solutions as per the client’s requirements through the mixing of our products and services. Our main services include cloud telephony-based communication services to corporate and political clients PAN India, like SMS, OBD, Email, WhatsApp API, and IVR solutions. For messaging services, we provide DLT Registration, Promotional SMS, Transactional SMS, OTP SMS, Flash SMS, etc, and for Voice Platforms, we provide outbound Voice Call, OTP Voice Call (predicated as per Project), Playback IVR, Missed Call Services, Toll-Free Services, IVR Solutions, etc. Some of our clients are Asian Paints, Castrol, TV9 Network, Fast Track Maruthi, Jaypee Group, and Delhi Jaal Board.
Job Summary:
We are looking for a highly motivated and result-driven Support Executive to join our dynamic team. The ideal Support Executive should have experience with Advance Excel functions and formulas, CRM/portal, report preparation, client interaction via calls, emails, and online meetings, Solutions to technical problems.
Key Responsibilities:
- Generating and maintaining reports and dashboards on a daily / weekly / monthly basis and updating the Sr. managers and clients in an accurate and timely manner.
- Perform data analysis to generate reports on project and campaign performance data.
- Update the work progress report in company standard format with quality issues and share it with Sr. managers and clients via mail.
- Handling company projects and campaigns, and providing technical support for the application/ Portal.
- Prepare/update project status reports, update excel reports, and maintain/upload files to clients.
- Providing training, demo or test sessions online and onsite to users on company software and portals.
- Responding to client inquiries and providing technical assistance over the phone and online.
- To ensure service level agreement with clients and take care of client satisfaction. Review, cross-check, and improve client support processes.
- Take action on a daily basis and involve in work related to quality and perform other activities deemed necessary by the Sr. manager.
- Managing the team and company resources as well as enhancing team productivity by motivating them.
Qualification:
Requirements/skills:
- Expertise in excel functions and formulas such as VLOOKUP, HLookup, Pivot Table, index match, countif, sumif, if, text function, substitute, left, right, etc.
- Experience in PowerPoint and Word.
- Interested Candidates can share the updated Resume on [email protected] or
whastapp :-9289315656
Pay: ₹10,000.00 - ₹16,000.00 per month
Work Location: In person
