Position Title: Technical Support Engineer
Experience: 1 - 3 years exp
Location: Noida - on-site
Position Type: Full Time
Job Description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries.
Ultimately, you will be a person our customers' trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Roles and Responsibilities
- Responsible to merchant’s support queries
- Support on email / phone calls / google meets to give clients quick answers
- Online meeting with merchants to diagnose the software issues
- Providing product tech demonstration to the merchants
- Installing and configuring merchant’s POS device
- Merchant On-boarding, product online training.
- Ability to work in 24*7 support environment
- Willing to travel to client side for troubleshooting, if needed
Education
- Bachelor’s degree in computer science or information technology.
- Proven work experience of 0-2 yrs as a application support / technical support role
- Ability to solve complex application/software issues.
- Excellent interpersonal skills.
- Good written and verbal communication skills..
How to Apply :
Interested candidate can directly walk in to office on 10th & 11th July between 11am to 4pm on below address : Block A-10,Pegasus Tower, 401 QueueBuster, Sector 68, Noida, Uttar Pradesh 201307.
Bring your Hard copy of updated cv
Contact person name : Kajal
Job Type: Full-time
Pay: ₹240,000.00 - ₹360,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Shift:
Work Days:
Education:
Experience:
- total work: 1 year (Preferred)
Work Location: In person
