Overview:
Understand and manage the transition goals, timeline metrics and deliverables.
Defining the scope of transition and align with transition solution proposed
Preparing master transition plan
Co-ordinating and collating status/issues from all locations in case of VDM
Providing reports to Wipro and Client Management
Conducting transition as per the transition plan
Planning and deploying resources for the transition
Performing transition scope management
Managing stakeholders' expectations
Identifying and managing the risks
Planning and sourcing infrastructure set up and tools for the transition
Tracking the transition engagement in terms of phase exit criteria and the transition metrics by preparing the Transition Dashboard and Transition PMR
Ensuring completion of SMTDs for applications
Ensuring baselining of EPD during the Parallel Perform phase
Tracking and resolving technical issues observed as part of transition
Analyzing performance and arriving at SLAs which do not pose a risk to the engagement
The Transition Manager will focus on Transition Solution Design during the RFP stage and will work in consultation with AMS Pre Sales Team. Participate in daily cadence calls and contribute to proposal response preparation, Bid Defence, solution workshops and Client Visits.
Participate in Due Diligence activities and refine the transition solution as needed. Prepare Transition SOW as needed.
Will also be responsible for successfully executing the Transition by leveraging the CoE framework, templates, checklists, and tools.
Work closely with the Program Transition Director and Delivery leadership, provide weekly status reports, engage in low level transition tasks planning, monitoring the progress and facilitate successful cutover to steady state operations.
Submit regular governance reports ( internal, customer)
Ensure program is moved successfully to steady state with BAU expectations from the customer.
Work with team in base lining the steady state metrics planned
Role Purpose
The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.
Do
Ensure effective transition as per project plan and timelines-
Implement transition plans and register new transitions - calendar and spreadsheet on the system
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Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager
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Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution
- Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts
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Schedule required meetings as directed by the Transition Manager and document meeting minutes
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Conduct data extraction of hours spent per transition and tracking against planned budget
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Assist the transition lead in the assessment of technology transition proposals as and when required
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Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks
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Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer
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Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues
Prepare timely and accurate reports and dashboards as required by the stakeholders
- Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs
- Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
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Track and follow up with relevant stakeholder for timely updation and data management of transition parameters
- Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts
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Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition
Stakeholder management-
Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition
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Provide timely assistance in case of an escalation and support resolution of escalations/ issues
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Transition & Quality Head
Strategy and Governance
Functional Heads
Transition Solution Review assumptions and commitments, project execution
CIS, Risk & Compliance
Immigration policy and framework, compliances
Holmes Engineering
Deployment of technology
Clients/ Potential clients
Transition and showcase of transition capability
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
Domain Expertise - Knowledge of various tools and statistical analysis methodology- Excel, Running Macros, Report Generation, Dashboards, WFM, 1X, HAD tools - Competent
- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Foundation
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Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Competent
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Business Knowledge - Understand the DO&P process and workflow, key terms and performance and financial parameters - Competent
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Behavioral Competencies-
Analytical Skills
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Execution Excellence
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Managing Complexity
- Handling Pressure
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Client centricity
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Passion for results
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Stakeholder Management
Deliver
No.
Performance Parameter
Measure
1.
Customer Centricity
CSAT (PCSAT & ACSAT top 2 Box) % / NPS
Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs
Adherence to all customer contractual commitments related to Services transitions
Adherence to Services transition norms on all key performance metrics
2.
Presales & Delivery Excellence
100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct
Demonstrate One Wipro by 100% usage of Integrated Transition framework
Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q
Process Exceptions to be minimized by 100% compliance to the ITF
