Skill required: Customer Relationship Management (CRM) - Business Insights
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 1. Customer service experience in both Voice & Non-voice and blended process 2. This is an employee helpdesk process where the agents should work as a consultant & resolve to employee queries 3. Managing EE tickets with clear customer focus & working towards better employee experience 4. Managing both simple & complex queries of employees and resolving them by responding through different available channels (Calls, SNOW, TEAMS, etc) in the process 5. Commerce Graduate with splendid oral and written communication.
What are we looking for? Commerce Graduate with splendid oral and written communication. Customer service experience with both Voice & Non-voice and blended process Spendid Communication Skill Customer Service EXperience (Voice, Non-Voice & Blended) Handling Employee/Customer queries Concept of ticketing tool
Roles and Responsibilities: 1. Customer service experience in both Voice & Non-voice and blended process 2. This is an employee helpdesk process where the agents should work as a consultant & resolve to employee queries 3. Managing EE tickets with clear customer focus & working towards better employee experience 4. Managing both simple & complex queries of employees and resolving them by responding through different available channels (Calls, SNOW, TEAMS, etc) in the process 5. Commerce Graduate with splendid oral and written communication.
Any Graduation
