Job Summary
We are seeking a Customer Care Executive to manage customer interactions related to order purchase confirmations. The candidate will be responsible for contacting customers, verifying order details, addressing queries, and ensuring accurate confirmation of purchases before processing.
Key Responsibilities
- Contact customers via phone to confirm purchase orders.
- Verify customer details, product information, and delivery requirements.
- Resolve customer queries related to orders and purchases.
- Maintain accurate records of customer interactions and order confirmations.
- Coordinate with internal teams to ensure smooth order processing.
- Follow company communication standards and customer service protocols.
- Escalate customer concerns when necessary.
- Achieve daily and monthly confirmation targets while maintaining quality standards.
Requirements
- Minimum 12th Pass / Graduate preferred.
- Good communication and interpersonal skills.
- Basic computer knowledge and data entry skills.
- Ability to handle customer conversations professionally.
- Strong attention to detail and accuracy.
- Prior experience in customer service, telecalling, or order processing is an advantage.
Working Hours
- Timing: 9:30 AM to 6:30 PM
- Working Days: 6 Days a Week
- Weekly Off: 1 Day
Benefits
- Professional work environment.
- Training and career growth opportunities.
Agreement: Selected candidates will be required to sign a 2-year employment agreement as per company policy.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
