Job Title: Customer Support & Business Analyst Executive
Company: Potful India Pvt. Ltd.
Location: Bangalore
Experience: 1–4 Years
Job Summary
Potful India Pvt. Ltd. is looking for a Customer Support & Business Analyst Executive who can efficiently handle customer interactions while supporting business operations through data analysis and reporting. The ideal candidate should possess excellent communication skills in both Hindi and English and have the ability to analyze business data to improve operational performance.
Key Responsibilities
Customer Support
- Handle customer queries, complaints, and feedback through phone, email, WhatsApp, and other communication channels.
- Provide timely and professional resolutions to customer concerns.
- Coordinate with operations and outlet teams to ensure customer satisfaction.
- Maintain customer records and prepare support-related reports.
- Monitor customer service metrics and identify improvement opportunities.
Business Analysis
- Analyze sales, customer, and operational data to identify trends and business insights.
- Prepare daily, weekly, and monthly reports and dashboards.
- Track key performance indicators (KPIs) and business performance.
- Support management with data-driven recommendations.
- Identify process improvement opportunities and assist in implementing solutions.
- Work closely with operations, supply chain, and outlet teams to improve efficiency.
Requirements
- Bachelor's degree in Business Administration, Commerce, Statistics, Economics, or a related field.
- 1–4 years of experience in customer support, business analysis, operations, or a similar role.
- Strong communication skills in Hindi and English (mandatory).
- Good knowledge of Microsoft Excel, Google Sheets, and reporting tools.
- Analytical mindset with strong problem-solving abilities.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Experience in the food service, restaurant, QSR, or e-commerce industry will be an added advantage.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
