JOB DESCRIPTION: Customer Support Executive (Mid-Level)
WHO WE ARE
At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.
WHAT WE ARE LOOKING FOR
We are seeking a qualified and Mid-Level Customer Support Executive who is interested in working with a mobile app company on both the iOS and Android platforms.
KEY RESPONSIBILITIES
Responsibilities as a Mid-Level Customer Support Executive, you will be responsible for ensuring the highest level of customer satisfaction and support for our cloud-based technology solutions. You will work closely with cross-functional teams to develop and implement effective customer support strategies and processes, focusing on both mobile and web-based applications.
KEY RESPONSIBILITIES
- Deal directly with customers either by telephone or electronically
- Create customer delight in every call/chat that comes into the system
- Making outbound sales calls
- Obtain all relevant information to handle product and service enquiries
- Respond promptly to customer enquiries
- Handle and resolve customer complaints
- Direct requests and unresolved issues to the designated resource
- Record details of enquiries, comments and complaints
- Maintain customer database
- Communicate and coordinate with internal departments
PREFERRED QUALIFICATION
- At least 2 years of work relevant experienced
- Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple projects, and rapidly changing priorities.
- Excellent verbal and written communication skills and the ability to communicate with clients.
- Exercises independent judgment with minimal direction from supervisor i.e. Self-starter, Problem- solver.
A PLUS IF YOU HAVE:
- Graduate with a Bachelor of Commerce
- Proficiency in Microsoft Office applications
- Strong verbal and written communication skills
- Excellent interpersonal, telephone, and customer service skills
- Experience using Microsoft Office
- Customer-focused and sales-oriented mindset
- Attention to detail
- Energetic self-motivation
HOW WE WORK
- Flexible full-time work schedule.
- Usage of timedoctor (time and task tracking software) is mandatory for all team members; please ensure you're comfortable with this before applying.
- This role is intended for highly skilled individuals only; please do not apply if you do not meet this criterion.
ABOUT
At eigital, we drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. We are dedicated to reimagining impact and shaping the future with software of tomorrow.. Leveraging AI, software development, and data-driven insights, we enhance customer experiences, modernize operational frameworks, and unlock untapped value. From initial concept to full execution, we help set ambitious yet attainable goals for digital transformation, equipping our partners with the speed and agility needed to thrive.
We are dedicated to reimagining impact and shaping the future.
Next Steps Apply Here: https://ideatree.bamboohr.com/careers/244
