Creates 100% guest satisfaction by deliver Yes I Can! Service and teamwork.
§ Communicates and reinforces the vision for Yes I Can! service to employees
§ Coordinate executive communications, including taking calls, responding to emails and interfacing with clients and Manage information flow in a timely and accurate manner.
§ Schedule meetings and appointments and manage travel itineraries and Manage JMD's calendars and set up meetings
§ Maintain an organized filing system of paper and electronic documents
§ Uphold a strict level of confidentiality
§ Develop and sustain a level of professionalism among staff and clientele
§ Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software
§ Proficiency in collaboration and delegation of duties
§ Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
§ Act as the point of contact among executives, employees, clients and other external partners
§ Act as an office manager by keeping up with office supply inventory
§ Format information for internal and external communication – memos, emails, presentations, reports
§ Take minutes during meetings
§ Review MIS, P& L and other reports
§ Maintaining and updating SOP / brand manuals Radisson Blu MBD Noida and Ludhiana, MBD Neopolis Ludhiana and Jal, TCB etc.
§ Co-ordinate for external mystery audits.
§ Conduct internal audit, basic brand standards
§ Follow up and co-ordinate on corrective action plan including PIP (Performance/Product/ Process Improvement Plan)
§ Implementation of new concepts
§ Guest comments, trip advisor ratings, social media and related reports
§ Co-ordinate on BD plans
§ Social Media Reputation:- Review Pro, MBD WOW, Trip Advisor & Zomato (Social Media Reputation Tracker Sheet
§ To comply to all training needs as per- ISO Standards to ensure training hours target is met i.e. 4 hours/month/associate
