- A Front Office Manager oversees daily reception and guest services, serving as the face of the establishment. They train and schedule staff, manage reservations and billing, resolve escalated customer complaints, and coordinate seamlessly with other departments like housekeeping and maintenance to ensure a flawless guest experience.
- Core responsibilities are divided into the following key areas:
- Staff Leadership & DevelopmentTeam Management: Recruit, onboard, train, and mentor receptionists, night auditors, and concierge staff.
- Scheduling: Create and manage staff rosters to ensure adequate coverage across all shifts, weekends, and holidays.
- Performance Evaluation: Conduct regular performance reviews and provide ongoing training to maintain service excellence.
- Guest Relations & Service
- First Impressions: Ensure the reception area is welcoming, professional, and properly stocked.
- Issue Resolution: Handle escalated guest complaints and special requests, ensuring fast and courteous resolutions.
- VIP Services: Oversee special handling for VIP guests, corporate clients, or large groups.
- Tamil candidates only
Pay: ₹8,006.80 - ₹27,790.79 per month
Benefits:
Work Location: In person
