Job Title: Shop Administrator - Billing and Customer Service
Reports To: Shop Manager / Owner
Job Summary:
The Shop Administrator - Billing and Customer Service is responsible for handling the day-to-day administrative tasks of the shop, with a focus on billing and providing exceptional customer service. This role ensures smooth operations, accurate billing, and a high level of customer satisfaction.
Key Responsibilities:
- Customer Service:
- Greet and assist customers in selection and related services.
- Provide detailed product information and recommendations based on customer needs.
- Address and resolve customer inquiries and complaints promptly and professionally.
- Ensure a high level of customer satisfaction through courteous and efficient service.
- Billing and Financial Management:
- Process sales transactions using point-of-sale (POS) systems.
- Prepare and issue invoices, receipts, and credit notes accurately.
- Handle cash, credit card, and other forms of payments securely.
- Reconcile daily sales and financial transactions.
- Maintain accurate and up-to-date financial records.
- Administrative Duties:
- Maintain and update customer records and databases.
- Manage appointment scheduling and coordinate with service technicians.
- Handle incoming calls, emails, and other communications.
- Prepare daily, weekly, and monthly reports as required by management.
- Assist with inventory management by updating stock records and placing orders as needed.
- Shop Maintenance and Presentation:
- Ensure the shop is clean, well-organized, and visually appealing.
- Assist in arranging merchandise displays to enhance sales.
- Report any maintenance issues to the manager for timely resolution.
- Sales Support:
- Promote special offers, discounts, and promotions to customers.
- Assist customers in understanding financing options if available.
- Support the sales team in achieving sales targets.
Qualifications:
- Education: High school diploma or equivalent; additional education in business administration or a related field is a plus.
- Experience: . Experience with billing and customer service is essential.
- Skills:
- Strong customer service skills.
- Proficiency in using billing and point-of-sale systems.
- Excellent communication and interpersonal skills.
- Good organizational and time management abilities.
- Basic knowledge of tyres and automotive services is an advantage.
- Ability to handle financial transactions accurately and securely.
Personal Attributes:
- Attention to detail.
- Ability to work under pressure.
- Problem-solving skills.
- Reliability and punctuality.
Working Conditions:
Job Types: Full-time, Permanent, Fresher
Pay: From ₹17,500.00 per month
Experience:
- total work: 1 year (Required)
Work Location: In person
