customer service, operations, documentation and invoicing of our customers. The role offers learning of end-to-end multimodal logistics by managing the entire cycle of the shipment. It also involves upselling to these customers the various products of the company. The scope is large and involves co-ordinating with multiple levels within the customer organisation, shipping liners, overseas agents and vendors for 3PL. This profiles primary responsibility is customer retention through customer service excellence. Creating back-ups and managing escalations effectively. Assigning TL's and Creating succession plans for the TL / critical roles in the team.
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹700,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
Supplemental Pay:
- Performance bonus
- Yearly bonus
Education:
Experience:
- Operations: 2 years (Preferred)
- Customer service: 2 years (Preferred)
- Freight Forwarding: 2 years (Preferred)
- Logistics: 2 years (Preferred)
Work Location: In person
