· Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
· To manage non voice tasks, like working on mail, secure messages and manual letters.
· To demonstrate an all-round knowledge of the company’s products
· Follow up to ensure that appropriate actions were taken on customers' requests.
· Refer unresolved customer grievances or special requests to designated departments for further investigation.
· Contributes to team effort by accomplishing related results as needed.
· To ensure the timely communication of information to colleagues and line management
· To maintain timelines and work as expected to fill and complete tasks
· Adherence to legislative regulatory and compliance standards.
· 100% attendance on all the company’s mandated trainings.
· Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
· To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
· Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
· To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
· To ensure the timely communication of information to first line manager.
· Follow basic behaviours and expectations of maintaining schedule adherence
· Follow and respect company values and act and support accordingly
Job Type: Full-time
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
Application Deadline: 27/06/2024
Expected Start Date: 25/06/2024
