JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Duties & Responsibilities
To be strategic and oversee the site level operations
Vendor Performance Score card to be maintained and updated every quarterly. Monthly meeting with the vendor management team and share the MOM with Senior Management team
Ensure Vendor contract tracker summary is maintained and coordinate with Client team for renewals and revised addendums.
Ensure all the security guidelines laid down by the client in terms of transportation for female staff are adhered to. Any deviation to be escalated to proper channel
Monthly meeting to be arranged with SPOC’s and address the query raised.
Prepare the Transport plan during BCM Situations and actively participate in the meeting held by the client for planning BCM Situation.
Work closely with billing team in relation to the payment of invoices and monthly accruals.
Ensure the monthly/weekly MI on operational summary and costs are shared with Senior Management team as per the time frame.
Contribute to the Monthly Management Report to (Client)
Ensure compliance of regulations / requirements of JLL management in line with regulation at Client sites
To interact with a wide range of client staff and demands
Provide guidance to the site team & develop strong client relationship.
Create initiatives, new projects & minimize cost of operations
Control on costs and ability to make the transport function efficient and effective as per industry benchmark.
Work closely with billing team in relation to the payment of invoices and monthly accruals.
Ensure the monthly/weekly MI on operational summary and costs are shared with Senior Management team as per the time frame.
Mailer to be sent to the client if any operational disruptions due to any unavoidable situations affecting the production hours.
To ensure each cab/ shuttles leaves in advance before the shift login time.
Monitor the pick ups of the employees scheduled.
Reports to be prepared as required by the management and the client;
Handling all employee escalations during the shift.
To maintain Shift Registers for Transport Security, Vendors and Drivers
Ensure routes and trip list is created on time.
To maintain Vehicles run to schedule and pick up all staff;
Closure of helpdesk priority and ad hoc calls.
Ensure SLA report (on time arrival) is prepared and submitted as per agreed procedure.
Assist in preparing weekly shift rosters.
Carry out routine vehicle inspections as per approved check list.
Attending regular meeting with process/ deals on regular basis.
Inform any kind of operational disruption, incident/accident immediately to the transport manager
To ensure that transport staff provides timely distribution of pickup & drop list is provided to the vendors.
To ensure that transport staff & vendors staff tracks the timely & safe pickups and arrivals of employees & service providers.
Ensure defined travel times are met.
Ensure accident or crisis management is addressed.
Ensure incident reports are circulated within 24 hrs.
To act as a single point of contact for the designated facility for all transport escalations.
To ensure all reports, checklist, statutory compliance is always adhered.
To ensure accuracy of the data, analyse the transport costing and highlight the management accordingly.
To assist during audit process and provide audit report with proper justification wherever required.
To ensure proper deductions and penalties are reviewed periodically & action taken accordingly.
On time closure of audit findings.
Monitor vendor performance and escalate issues as required.
Daily Dashboard/Operation Report
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Prepare & maintain Team Attendance
Oversee the staffing, performance, development of transport team.
Understand the transport scope and develop specific processes & procedures to reduce cost & improve client satisfaction.
Accomplish Key Performance Indicators as agreed with Accenture.
Coordinate with transport city lead or Account manager on the goal setting, performance reviews, and career development plan for transport team.
To ensure Transport Policies, Processes & procedures are adhered by all transport staff in the facility.
To ensure necessary training plan is scheduled and train the transport team/ drivers as per schedules.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
