Job Summary
We are looking for a motivated and skilled ServiceNow Developer – Strategic Portfolio Management (SPM) to support the design, configuration, and enhancement of SPM solutions on the ServiceNow platform. This role focuses on Demand Management, Project & Portfolio Management (PPM), Agile Development, Resource Management, and reporting, enabling teams to deliver work aligned with business strategy.
This position is ideal for a developer who has strong ServiceNow fundamentals and wants to grow into enterprise-scale portfolio and agile transformation initiatives.
Key Responsibilities
ServiceNow SPM Configuration & Development
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Configure and customize ServiceNow SPM modules including Demand, Project, Agile, Resource, and Financial Management.
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Develop and maintain ServiceNow components such as:
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Business Rules, Client Scripts, Script Includes
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UI Policies, Workflows, Flow Designer
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Support enhancements to portfolio, demand, and project intake processes.
Business & Agile Collaboration
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Work with business analysts, project managers, and product owners to understand functional requirements.
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Support Agile and hybrid delivery models within ServiceNow SPM.
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Participate in SCRUM ceremonies and sprint planning sessions.
Automation & Process Improvement
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Assist in identifying opportunities for process automation and standardization.
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Support implementation of best practices for demand prioritization, project tracking, and portfolio visibility.
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Help improve data quality and reporting accuracy across SPM modules.
Testing, Deployment & Support
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Assist with User Acceptance Testing (UAT), defect resolution, and release support.
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Troubleshoot issues and provide production support for SPM-related functionality.
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Maintain documentation for configurations, enhancements, and operational processes.
Learning & Platform Growth
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Stay current with ServiceNow SPM features, upgrades, and product roadmap.
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Actively develop skills toward advanced SPM capabilities and certifications.
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Collaborate with senior developers and architects to learn design and scaling patterns.
Future Growth & Career Roadmap
This role is designed to grow into:
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Senior SPM Developer Lead Developer ServiceNow SPM Architect
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Exposure to:
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Enterprise Agile Planning (EAP)
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Value Stream Management
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Portfolio financial forecasting and investment planning
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Executive dashboards and KPI frameworks
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Integrations with ITSM, ITOM, HRSD, and APM
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Gradual involvement in roadmap planning, governance models, and automation strategy
Qualifications & Skills
Experience & Certifications
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2–5 years of experience with ServiceNow development or administration.
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Hands-on exposure to ServiceNow SPM / PPM modules (project, demand, agile preferred).
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ServiceNow Certified System Administrator (CSA) – Required or in progress.
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ServiceNow Certified Application Developer (CAD) – Preferred.
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Agile/Scrum or ITIL knowledge is a plus.
Technical Skills
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Working knowledge of:
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JavaScript within ServiceNow
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Flow Designer & Workflow Editor
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Reporting & dashboards
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Basic understanding of project, portfolio, and agile delivery concepts.
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Exposure to integrations or data imports is an advantage.
Soft Skills
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Strong problem-solving and analytical skills.
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Good communication and collaboration abilities.
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Willingness to learn, take ownership, and grow within the platform.
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Able to manage multiple tasks in a fast-paced environment.
Why Join Us?
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Work on enterprise-level ServiceNow SPM solutions.
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Clear growth path into senior and architect roles.
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Hands-on exposure to strategic planning and agile transformation.
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Supportive team culture with mentoring and certification opportunities.
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Competitive compensation and benefits.
