Associate/ Sr. Associate - Customer service
- Responding to customer support inquiries as quickly and accurately as possible via phone, chat and email.
- Addressing prospect customers and suggesting him range of products fitting in to his current requirement.
- Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management).
- Actively involved in pre-sales, sales, post-sales support which includes answering questions (includes product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, payments and other functions related to online orders.
- Documenting order / Product issues, providing customer feedback and generate summarized reports to concern Departments.
- Proactively manage and maintain high customer satisfaction.
- Communicate and coordinating with other internal Operations,
- Flexible with 24x7 working (with weekends working.)
- Maintain the set SLAs / TATs while responding to the customers.
Job Type: Full-time
Benefits:
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Required)
Language:
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: Hybrid remote in Mumbai, Maharashtra
