To attend all queries outpatient billing, registration, estimation and internal audit over phone and direct.
To control the crowd at the outpatient billing counter.
Supporting the registration counter in helping them at the time of heavy rush.
To verify the investigation slip in order to minimize the patients waiting time before making payment.
To coordinate with the various departments regarding investigations in case VIP and foreign patients.
To solve the subordinates queries.
Assisting the Manager Operations in overall operations.
Clearing doubts of company patients about benefits and also credit details.
To give approval for issuing of duplicate bills in case the original is lost.
To cross check and sign after generation of refund slip.
To generate monthly statement like free bills statement.
To prepare all types of bills like credit OCR and cash OCS bills during the absence of cashier.
To check for discounts i.e. shareholders, staff and corporate discounts.
Checking the attendance of staff.
To ensure the cleanliness of the counter.
To check the grooming standards.
To explain the functions of the department to the new staff and management trainees.
To perform any job / task as and when assigned by the superior.
To participate and contribute to departmental quality initiatives.
To be aware of departments performance and objective.
To carryout data collection/support in data collection.
To adhere to the safety norms of hospital, follow both patient, and staff safety rules.
To ensure all the employees are trained/oriented about the quality systems of the department.