General Summary The Network Engineering Specialist performs one or more of the following activities: configuration management, system administration, security administration, network administration, development system implementation, production system implementation. Responds to issues related to environment, hardware, system, and/or software and implements resolution across technology areas. May support activities related to change management, outage management, and project management as well.
Primary Responsibilities
Support datacenter and customer remote sites
Apply technical skill set and logical problem-solving skills to reduce impact of incidents and expedite resolution
Monitor System alerts and provide support Utilize technical skill set to accurately diagnose and communicate issues and updates to users, management and technical staff
Work with other IT silos in an effort to resolve incidents as well as identify root cause.
Address non-critical incidents in a timely manner as defined within the priority definitions
Display understanding of the topology, design and function of FSC networks Ability to provide level II-III support
Assists in projects as needed
Monitor our incident management system (PDSM/Service-Now) and provide 2nd/3rd tier support
Identify recurring incidents and open/work problem tickets
Monitor/ work within Change Management system to support Change Requests (PDSM/Service-Now)
Adhere to policies and procedures as defined by the Change Management process
Ability to clearly communicate changes, scope and impact
This position is full-time and may require after hours or on-call support including, but not limited weekends and evenings.
Education/Experience
Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field and 4 years of relevant experience.
Experience in the networking sector with emphasis relating to the operational support of data networks, switching, routing, firewalls.
Work within Microsoft Visio to create, read and understand network topologies. CCENT, CCT, CCDA, CCNA, CCDP, CCNP preferred but not required.
Knowledge of carrier-based services such as T1, DS3, Metro-Ethernet, MPLS, VPN, Fiber, QoS
Understanding of network protocols, including BGP, OSPF, EIGRP
Understanding of network technologies, including Layer 2/Layer 3 switching and routing.
Cisco Switching/Routing (Cisco Nexus 2K, 7K, 9K, Cisco Catalyst 2960G, 2960X, 3650, 3650X, 3750, 3750X, 3850)
Fortinet firewalls (80C/81E, 90D, 100D/101E, 300C/300D, etc.)
Network monitoring tools (Solarwinds, GFI, etc.)
Wireshark or similar packet sniffing tools
Proficient with MS Windows and Office (Word, Excel, SharePoint, Visio) Additional Skills (considered a plus):
- F5 LTM/GTM Load Balancers
- Checkpoint Firewalls
- Motorola or Cisco Wireless, especially command line operations
- Riverbed Steelhead appliances
