Manages the complete F&B Outlet operations under Director of Outlets
Ensures guests are well looked after, from the moment they arrive to the time they leave
Offers attentive service to guests, adapting to any constraints
Establishes good relations with guests, offering advice and fostering customer loyalty
Increases revenue for the point of sale through additional sales techniques
Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
Integrates, trains and manages personnel and assists team members to improve their skills and provides support for career development