NetSPI® pioneered Penetration Testing as a Service (PTaaS) and leads the industry in modern pentesting. Combining world-class security professionals with AI and automation, NetSPI delivers clarity, speed, and scale across 50+ pentest types, attack surface management, and vulnerability prioritization. The NetSPI platform streamlines workflows and accelerates remediation, enabling our experts to focus on deep dive testing that uncovers vulnerabilities others miss. Trusted by the top 10 U.S. banks and Fortune 500 companies worldwide, NetSPI has been driving security innovation since 2001.
NetSPI is on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award-winning workplace culture and get to know our A-Team at www.netspi.com/careers (http://www.netspi.com/careers).
Client Delivery Managers (CDMs) lead professional services engagements between NetSPI and NetSPI’s clients. The CDM plays a pivotal role in ensuring our clients’ engagements are delivered to their expectations via NetSPI’s delivery Platform. CDMs achieve this by proactively engaging clients to understand their needs and cultivating a plan with the appropriate internal stakeholders to deliver on time and on budget.
Responsibilities
- Serve as a delivery lead for a strategic Financial Services client, ensuring a high level of client satisfaction across within the program of penetration testing engagements
- Act as the central coordination point between the client, consulting teams, and Resource Management to ensure appropriately skilled consultants are assigned to meet client expectations and delivery timelines
- Partner closely with Account Executives, Technical Leads, and client stakeholders to align on engagement priorities, timelines, testing objectives, and success criteria
- Review executed Statements of Work (SOWs), to understand services in scope, delivery commitments, SLAs, and project-specific requirements
- Manage a portfolio of concurrent penetration testing engagements, including scheduling, scope management, requirements tracking, risk mitigation, and overall delivery execution
- Coordinate and lead client-facing kickoff meetings, recurring status calls, and report review calls
- Monitor engagement progress against key milestones, proactively identify delivery risks or resource constraints, and drive resolution plans to maintain on-time, high-quality delivery
- Facilitate clear and proactive communication regarding engagement status, findings delivery timelines, escalations, and changes in scope or priorities
- Support continuous improvement initiatives by identifying operational efficiencies, delivery process enhancements, and opportunities to improve the overall client experience
- Maintain accurate engagement tracking, reporting, and documentation
Qualifications
- Bachelor’s degree with at least 2 years experience, or at least 4 years of client-facing project management related work experience
- Proven experience in a client management role within a Professional Services Industry
- Proven ability to build relationships and operate successfully in a client-facing role
- Strong verbal and written communication skills
- Ability to work effectively under pressure and meet concurrent project deadlines
- Proven ability to lead cross-functional teams and drive collaboration
- Problem solving and critical thinking skills
- Experience with Salesforce CRM, FinancialForce PSA and JIRA, or similar systems
- Must be willing to work in alignment with Eastern Time Zone (US) hours for client overlap.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
