ob Description: Flipkart Customer Care Executive (Voice Process)
Position: Customer Care Executive - Voice Process (Work-from-Home)
Job Overview: As a Customer Care Executive at Flipkart, you will be responsible for providing exceptional customer service and support to Flipkart customers through voice interactions. You will be working from the comfort of your home, assisting customers with their queries, concerns, and providing resolutions to ensure a delightful shopping experience for all customers.
Responsibilities:
Handle incoming customer calls in a professional and courteous manner.
Address customer inquiries, complaints, and issues with a focus on first-call resolution.
Provide accurate information about products, orders, delivery status, returns, and refunds.
Proactively identify and resolve customer concerns to ensure customer satisfaction and retention.
Educate customers about the various features and benefits of Flipkart services.
Escalate complex issues to the appropriate department or supervisor for prompt resolution.
Ensure compliance with company policies and procedures during customer interactions.
Update customer records and maintain accurate documentation of all communication.
Benefits:
Work-from-home opportunity with a comfortable and flexible work environment.
Competitive salary and performance-based incentives.
Opportunities for career growth and professional development within the organization.
Access to comprehensive training and support to excel in the role.
Employee benefits and perks as per company policies.
Note: This job description is a general overview of the Customer Care Executive position for the voice process at Flipkart. Actual job duties and responsibilities may vary and will be communicated during the interview process.
Whatsapp msg - 9425603750
Job Types: Full-time, Permanent
Pay: Up to ₹18,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- Rotational shift
- Weekend availability
Ability to commute/relocate:
- Bhopal, Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
