Full job description
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
A bachelor’s degree in administration or a related field.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Knowledge of mediation and conflict resolution techniques is preferable.
Required Education: Any Graduation With Relevant Experience
Required Experience: 0 to 2 Year
No Of Position: 3
Location: Raiya Telephone Exchange
Female Customer Service Executive Salary: Upto 20K
Industry: Consumer Electronics
Functional Area: Customer Support
Designation: Female Customer Service Executive
Job Type: Full Time
Working Hours: 10:00 AM To 07:00 PM
Lunch Break: 1:30 PM To 2:30 PM
Working Days: Monday Tuesday Wednesday Thursday Friday Saturday
Job Opening Status: On Going
Fluent English ,Fluent Hindi,Customer relationship,Good Communication ,CRM System,Management
Company Name: Spot In Job Consultancy
Profile: Job Consultancy - Recruitment Consultant
Job Consultancy Contact Number: +917487923934