Job Title
Customer Support Executive
Job Summary
The Customer Support Executive is responsible for handling customer inquiries, resolving complaints, providing product/service information, and ensuring a positive customer experience through various communication channels such as phone, email, chat, and social media.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer queries via phone, email, chat, and other communication channels.
- Resolve customer complaints and concerns in a timely and effective manner.
- Provide accurate information regarding products, services, orders, and company policies.
- Maintain customer records and update information in the CRM system.
- Follow up with customers to ensure issue resolution and customer satisfaction.
- Escalate complex issues to the appropriate department when necessary.
- Coordinate with internal teams to resolve customer concerns.
- Meet daily, weekly, and monthly performance targets.
- Maintain a high level of professionalism and customer service standards.
Required Qualifications
- Graduate or Undergraduate (depending on company requirements).
- Prior experience in customer support, customer service, telecalling, or a similar role is preferred.
- Freshers with good communication skills may also apply.
Skills Required
- Excellent verbal and written communication skills.
- 0-1 Year of experience
- Strong customer service orientation.
- Good problem-solving and interpersonal skills.
- Basic computer knowledge and MS Office proficiency.
- Ability to work under pressure and handle multiple tasks.
- Positive attitude and team-player mindset.
Should have worked for ecommerce application,
Freshers with good communication can apply
One Shift and Fixed Week off
Languages know :- English , Kannada , Hindi Mandatory
Office Location - Whitefiled Bangalore
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
