Job description Customer Service Representative (CSR) - Remote
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities:
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents. · Demonstrate empathy and patience towards customer concerns and needs.
- Collect and utilize customer feedback to enhance products, services, and overall customer experience
Requirements and skills:
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with software systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Spanish (Preferred)
- Attention to detail is essential.
Qualifications:
· Graduate/Higher Education or specialized training in areas such as communication, business, or Customer Service.
· 2 to 5 years of experience in customer service.
· Sales experience is a plus.
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Jadwal:
- Monday to Friday
- Night shift
Tunjangan:
Application Question(s):
- Are you available for an immediate joining?
Experience:
- Customer Service Representative: 2 years (Required)
- Sales: 2 years (Required)
- US market: 2 years (Required)
Language:
Work Location: Remote
Job Type: Full-time
Pay: ₹30,000.00 - ₹400,000.00 per month
Schedule:
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: Remote
