Jagson India is seeking a proactive and organized Sales Coordinator to support the sales team, manage customer inquiries, coordinate order processing, and ensure smooth communication between customers, sales representatives, and internal departments. The ideal candidate should possess strong communication, coordination, and administrative skills to contribute to business growth and customer satisfaction.
Key Responsibilities
- Assist the sales team in preparing quotations, proposals, and sales documentation.
- Coordinate with customers regarding inquiries, orders, deliveries, and payments.
- Maintain and update customer databases, sales records, and CRM systems.
- Follow up on leads, inquiries, and pending orders.
- Coordinate with production, logistics, and accounts departments to ensure timely order execution.
- Prepare sales reports, MIS reports, and performance data for management review.
- Handle customer complaints and coordinate resolutions with concerned departments.
- Support the sales team in achieving monthly and annual sales targets.
- Schedule meetings, presentations, and client visits for the sales team.
- Monitor inventory availability and coordinate product dispatches.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Commerce, or related field.
- 1–3 years of experience in sales coordination, customer support, or sales administration.
- Proficiency in MS Office (Excel, Word, PowerPoint) and email communication.
- Experience with CRM software is an advantage.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Customer-focused approach.
- Attention to detail and accuracy.
- Ability to work under deadlines.
- Team player with strong coordination skills.
Preferred Experience
- Experience in building materials, interior products, construction materials, stone veneer, laminates, plywood, or related industries will be an added advantage.
Salary
- As per industry standards and candidate experience.
Benefits
- Career growth opportunities.
- Performance-based incentives.
- Professional training and development.
- Supportive work environment.
Key Performance Indicators (KPIs):
- Lead response time.
- Order processing accuracy.
- Customer satisfaction levels.
- Sales team support efficiency.
- Timely reporting and documentation.
- Follow-up conversion rate.
mixed with enquiresJob Title: Sales Coordinator (Enquiries & Customer Support)
Company: Jagson India
Job Summary
Jagson India is looking for a dynamic and customer-focused Sales Coordinator to manage incoming enquiries, support the sales team, coordinate customer requirements, and ensure smooth order processing. The role involves handling leads from phone calls, emails, WhatsApp, website enquiries, social media platforms, and exhibitions while maintaining excellent customer relationships and contributing to business growth.
Key ResponsibilitiesEnquiry Management
- Handle incoming enquiries from phone, email, WhatsApp, website, social media, and trade portals.
- Respond promptly to customer queries regarding products, pricing, availability, and specifications.
- Qualify enquiries and assign them to the respective sales executives.
- Maintain and update enquiry records in CRM or sales tracking systems.
- Follow up regularly with prospective customers to convert enquiries into sales.
Sales Coordination
- Prepare quotations, proforma invoices, and sales proposals.
- Coordinate with customers and the sales team regarding order status and requirements.
- Assist in processing customer orders and ensuring timely execution.
- Track leads from enquiry stage to order closure.
- Support the sales team in achieving monthly and annual sales targets.
Customer Relationship Management
- Build strong relationships with customers through regular communication.
- Resolve customer concerns and coordinate with internal departments for quick solutions.
- Ensure high levels of customer satisfaction and repeat business.
Internal Coordination
- Coordinate with production, dispatch, logistics, and accounts teams for smooth order fulfillment.
- Monitor delivery schedules and update customers regarding dispatch status.
- Maintain accurate sales records and documentation.
Reporting & MIS
- Prepare daily enquiry reports, follow-up reports, and sales MIS.
- Track enquiry conversion ratios and sales performance metrics.
- Generate management reports on lead sources, enquiry status, and customer feedback.
Required Qualifications
- Graduate in Commerce, Business Administration, Marketing, or related field.
- 1–3 years of experience in Sales Coordination, Lead Management, Customer Support, or Inside Sales.
Required Skills
- Excellent communication and interpersonal skills.
- Strong follow-up and customer handling abilities.
- Good knowledge of MS Excel, Word, and Email.
- Ability to manage multiple enquiries simultaneously.
- Strong organizational and coordination skills.
- Experience with CRM software is preferred.
Preferred Industry Experience
Candidates with experience in:
- Stone Veneer
- Interior & Exterior Building Materials
- Plywood & Laminates
- Wall Panels
- Construction & Architectural Products
Key Performance Indicators (KPIs)
- Number of enquiries handled.
- Enquiry response time.
- Lead-to-order conversion rate.
- Customer satisfaction score.
- Follow-up completion rate.
- Accuracy of sales records and reporting.
Salary: As per experience + Performance Incentives.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
