Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager Operations - ISSUER SERVICES
In this role, you will:
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Contribution towards sustainable savings in relation to Process Efficiencies. Supporting each global product on a regional basis by function or market. To plan for standardization of ISV processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
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The role holder is expected to spend at least 40% of the time on operations. Job holder is expected to monitor daily BAU deliverables and ensure quality & timeliness is being met as per agreed PLA. Supporting Corporate Trust & Loan Agency, covering US, UK, MENA and APAC for multiple clients
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Establish and maintain effective relationship with customer, business areas, ICSD’s and identify areas of service improvements. Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team. Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
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Responsible for coordinating and implementation of process improvement initiatives; deliver process training to build a strong bench of technically strong cross trained team members. Effectively drive and manage change to achieve business goals (e.g. process improvements/changes in procedures)
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Reward and recognize service excellence and keep high staff morale through ‘Celebrating Success’. Strike balance among task, team and individual to inspire and influence staff to bring out their best. Ensure Assistant Managers are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
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To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Ensure escalation process is in place and is effective. Continually assess the risks inherent in department processes and procedures.
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To smoothen the impact of erratic workflows through effective capacity planning, leave management and prioritization. Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s.
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Given the criticality of the process, this role requires the job holder to adhere to process and FIM guidelines to ensure NIL impact to the business. Any exceptions, failures, inaccuracies or delays could potentially result in any of the following impacts like Financial Loss, Regulatory Impact, Reputational Damage, Audit Findings / FIM Breach, Increased Operational Risk
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Staff will be undertaking a high-risk role hence is expected to be fully aware and cognizant of the requirements of financial crime risk polices and guidelines such as AML/Sanctions etc. to be able to effectively manage financial crime risk.
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The role will require technical excellence to achieve target deliverables combined with the ability to get work done from administrators/SME’s to achieve target KPIs. The role will demand a daily balance of delivering an excellent client service within the standard ISV model of promoting continuous improvement of ISV processes and of identifying and capitalizing opportunities to create capacity and generate efficiencies.
To be successful you will:
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Degree in finance and accounting and/or related qualifications and/or relevant work experience.
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Excellent knowledge in accounting principles and fundamentals of accounting. Basic knowledge of Bond, Custody, Depository, Capital/Money Markets and Financial Instruments
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Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting.
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Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements.
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Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide support to the teams. Experience of successfully managing and developing a team/Individuals in previous role
- Evidence of process management skills with an ability to initiate & drive process improvements. Proven ability to initiate cost control measures by achieving resource efficiency and managing overheads.
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Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators. Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any).
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Responsible for the implementation of Group Compliance Policy as is applicable to this role. Prior work experience in Bond or Note issuance will be preferred. Prior work experience in Syndicated Loan Operations will be preferred. Prior work experience in Depository, Bond/Money market will be preferred.
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Prior experience of managing a team will be preferred. Additional qualifications in finance or accounting i.e. CA/CFA/MBA/CS/ICWA etc. will be preferred.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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