Internship Type:Onsite
Location: Bangalore
Internship Duration: 6 Months
Donatekart is India's most reliable online platform for donating to charities. Our award-winning platform allows donors to directly donate products to charities online and brings 100% transparency. In our 10-year journey, we've helped over 10,000+ NGOs across India raise close to 400+ Crore worth of products.
About the Role:
The Operations Coordinator is a high-stakes, crisis-management role focused on the real-time logistics of life-saving supplies. You will be the central "air traffic controller" for relief kit dispatches, ensuring that the gap between a disaster occurring and aid reaching those in need is bridged with speed, precision, and relentless follow-up.
This is a critical role responsible for the end-to-end execution of dispatch logistics during emergency response phases. You will be the central point of contact between transport partners, warehouse teams, and recipient organizations. This role requires exceptional organizational skills, the ability to perform under high pressure, and a "street-smart" approach to solving real-time logistics challenges.
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Transport Management: Raise transport requests with internal and external logistics partners, ensuring strict SLA for vehicle placement.
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Live Fleet Tracking: Conduct rigorous, manual tracking of shipments via direct communication with drivers to ensure real-time visibility where automated systems are unavailable.
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On-Ground Problem Solving: Navigate "on-the-ground" issues such as route diversions, language barriers with drivers, and delivery delays with quick judgment.
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Document Gatekeeping: Ensure 100% compliance by securing all critical documentation- including partner declarations and gate passes- before any shipment leaves the facility.
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Process Adherence: Maintain meticulous records of dispatches using established SOPs and templates to ensure transparent reporting.
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Central Liaison: Act as the primary bridge between the transport desk, warehouse personnel, and field-level partners to coordinate seamless handovers.
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Communication Channels: Establish and manage communication loops (e.g., WhatsApp, calls) to ensure all stakeholders are updated on truck details and delivery timelines.
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Delivery Confirmation: Proactively confirm successful deliveries with recipient organizations and resolve any discrepancies immediately.
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Experience: 0-1 year of experience in Logistics, Supply Chain, or Emergency Response. Experience in "Control Tower" operations or field logistics is a massive plus.
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Language Proficiency: Fluency in Hindi and English is mandatory for effective coordination with drivers and blue-collar stakeholders.
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Crisis Management: Ability to remain calm, focused, and effective in a fast-paced, high-pressure environment with parallel communication threads.
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Street-Smart Problem Solver: A proactive mindset focused on navigating chaos and finding solutions when standard processes hit roadblocks.
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Technical Proficiency: Comfortable using Google Workspace/MS Office and mobile communication tools for real-time tracking.
